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Staff was very friendly, excellent cleaniness, comfort Quite often around 9.30 fruit was running out at breakfast and was not replaced, as it has finished. will be better to have enough supplies of everyhing till end which was 10am.
The SPA is excellent, as well as the external swimming pool. We room was nice. Just the child care service was not good enough.
Breakfast, spa centre, friendly staff, good service. Lack of signage in city and especially their driveway (not signposted at all from main road turnoff).
Very nice interior, good spa, overall very relaxing Sauna needs some renewal, location is not so nice. Better stay in the hotel or have a car available.
We stayed at this hotel for a weekend in the second half of July 2010. The hotel is located out of the town on a peaceful green hill. If you like to go to restaurants and bars in the town, you’d better come by car. Our room was Standard Double Room with a balcony at the second floor. It was a little bit pricy for the Bulgarian life standard. It was small, but very cosy and quiet. It had a nice relaxing view to a green pine-tree forest. The furniture was new, nice and convenient. The bathroom - too. Both were very clean like the whole hotel, the swimming pools and the adjacent park. The hotel staff was very helpful, polite and ready to fulfill every wish of ours. The pools were suitable for swimming – 25m, the water wasn’t too hot , and the pools weren’t overcrowded on the contrary to many pools in other Velingrad hotels. The breakfast was basic, but tasty and sufficient. We had no time to try the SPA. We’ll definitely return and recommend it to all searching for relaxation and rest. The room was a little bit pricy for the Bulgarian life standard. All the rest was really fine.
Position, termal swimming pool, confort of the room Nobody of the staff able to understand 1 word in English, Spanish, French or Italian ... we couldn't even prolong our stay for 1 day more due to the impossibility of communicate!!
friendliness of the staff, very clean pools and wide range of facilities included in the price bed a bit too soft
The hotel is situated on a hill a bit out of the town, surrounded by pine woods. Very green and relaxing atmosphere, excellent for people with children or those who look for a quiet holiday. Secured parking available on the spot, free of charge. Pools were clean and water was warm, room was cleaned every second day and towels were changed. It was never crowdy in the SPA area. Breakfast was OK. Down the hill you find the Kleptuza lake with a nice park and some food places - easy to reach as there is a staircase. The only thing we didn't like was the food in the restaurant, besides the breakfast. We tried several things at noon and dinner, but none was really tasty, yet I feel it was quite overprised. I recommend to have food in the restaurant right on the back of the train station, across Kleptuza park, or somewhere in the centre (Tom & Nazi was good; Rodopsko selo looked nice, though we didn't try it). I also feel that the quality of bed linen and towels should be better for a four star hotel. Finally, for people without a car this could be a bit inconvenient as the hotel is far from the centre, but that wasn't our case.
Overall good value for money, especially compared to the nearby hotels of a similar standard. Very good spa procedures and massages. Nobody speaks English, the breakfast could be better and some waiters are not really service oriented. But a lot of the staff is trying to fulfill your requests.
The swimming pool is a mineral pool and was wonderful, the location is also very beautiful. The service in the hotel was terrible, very few staff spoke any English and in general there is no wat that this should be rated as a 5 star hotel. I think maybe 4 star would be a more realistic rating.
Location, outside pool Kids should use only kids pool...
Enviroment Waiters can not speak english properly
Hotel has a range of thermal pools, and excellent moderately priced spa facilities. Highly recommend this hotel.
My daughter well enjoyed outdoor (with slider) and indoor hot spring swimming pool. for other guests, I reccomend to bring float for child. Because of cold weather, I hope the temperature of swimming pool could be adjusted (if possible). Hotel should present detail information about their service and facilities on the web. Because they can offer many kinds of.
The mineral water, the health and spa center, the sport facilities. The amiable hotel staff. The capable therapeutistes. The whole hotel is smoking area, incl. lobby, breakfast restaurant, corridors. Little amenities for children. Virtually the hotel should be 4-stars, not 5-stars.
We liked mineral hot whirlpools and outdoor swimming pool and massages. 1. It was too hot in the room. 2. There were no dryers for swimming suits.
I really enjoyed my off season stay. Piece, quiet and fabulous spa and treatments! Nice restaurant with good food and excellent choice of music. Loved it there!!! Feels a bit like a sanctuary away from the world. The decor in the rooms is not really to a 5* finish, but it doesn't really matter because the whole hotel experience is lovely. Changed from penthouse room to standard because the penthouse room was small and claustrophobic.
Swimming pools and Spa was good. We had problem with water in the room. Everyday for a few hours there was no hot or cold water. It was awful.
Cleanliness of my room The waiters from restaurant. Many of them does't know english language and the waiting time for services is too long.The swimming pool isn't so clean.
The staff was very helpful, even though most of them did not speak English or any other important language, but they did their best. The rooms were really nice and very good value. Again, the language thing might be a problem for somebody who is in a hurry and doesn't have time to try and explain a situation. Other than that, I can't think of anything else.
beautiful landscape view, guarded car parking, warm swimming pool somewhat strange room furniture in colours that do not matcth each other, small TV set. The room did not match the class of the hotel.
The rooms are big and confortable. The location of the hotel is in the center of Velingrad, good starting point for trips in the mountains around. Nice local pubs around. The swiming pools and the beach balcony are way too small to accommodate all the guests, if the hotel is full (like it was during the weekend). I have never seen worse design of jacuzzi.
the location was good clean freindly would use again milk bath was great thankyou
The staff were extremely pleasant and efficient, the Panorama Bar has fantastic views of the entire town and the Rila and Rhodope Mountains. The bartender, Yanitsa, was marvellous - thanks for the wonderful margaritas! Furnishings in the public areas were designed well. The swimming pool and jacuzzi were at an excellent temperature. The spa procedures were well-organised in very comfortable surroundings. I booked an apartment, but was disappointed: the bedroom was tiny, barely room for two people to move around, while the sitting room was like an enormous corridor - long and thin, with rather senseless furniture and barely anything decorative. The TV was in the bedroom instead of the sitting room, which seemed to me to be rather stupid. The food on offer was rather poor bearing in mind the inflated prices by Bulgarian standards. The Creme Caramel in the restaurant is particularly horrible as it's made from a packet and tastes of cornflour. The hotel is situated on a hill overlooking the centre of the town and is accessible on foot by going up an enormous quantity of steps, most of which were in poor repair, rather perilous I think.
Above the Boulgarian standars about hotels. OK for 1 or 2 days. Nothing special -nothing bad. Quality of services in general. People there, are still amateurs.
Hotel was very nicely arranged, rooms are big and well furnished. We had an apartment on the last floor with a very nice view of the city. The bed was very comfortable. Shower was too small, cannot bend down if you drop the soap :) and it is impossible for two people to... take a shower :)
It is well located near the center and the diner was not too bad The comfort doesn't suit with a 4 starshotel : the facilities are very poor and the furnitures in the room also.
The location was very convinient, the service good and the Spa facilities too
The hotel staff was very kind and ready to help us always when needed during our stay
staff , comfort , restaurant ,area
Helpfull polite stuff,very good spa services,quiet area in the city.Nice big rooms. They dont speak any other language most of the stuff.
Privacy of a smaller hotel
Very pleasant staff, 24h spa. Internet doesn't work as good as it should (can't send emails), no parking, in th emiddle of residential area (private houses)