Tsigov Chark hotels

Pros: Beautiful place

Cons: The staff

Pros: We liked the friendly and very professional receptionist that welcomed us and took care of us during the first day of our stay. She took care of my husbands dietary needs and was really accommodating. We also liked the food. It was delicious.

Cons: The hotel apparently offers buffet dinner to its all inclusive guests only when it’s completely full. So the buffet dinner advertised actually consisted of a fixed menu where the servings were half the size of the regular meals served at the restaurant. The room was fine although tiny but there was mould in the corners. There was ice all over the car park despite it not having snowed for at least a week. It was impossible to walk through. As bad as this sounds, we could have overlooked it if the service was as good as we’d experienced during the first half of our stay. As I said, my husband has food intolerances, which we informed about the moment we arrived. The receptionist assured us his meals would be taken care of. She even introduced us to the chef to discuss my husband’s menu. However, on the second evening, despite the waiter having been informed of this, and asking for my husband to choose what he’d like for dinner, we were somehow forgotten and my husband had to waif for his dinner for over an hour. At some point, half an hour into the wait, the waiter told us he’d served my husband’s meal to another client with food intolerances and we’d have to wait some more. While we were waiting, it seemed half of the guests got their food. Half an hour later the long awaited meal arrived. No apology, no nothing. When we demanded from the waiter a compensation for the long wait in the form of a side dish, he disappeared and returned with the receptionist on shift, who inform us it was our fault we hadn’t told the staff on time what my husband wanted for dinner! We didn’t get an apology and we were even blamed for the waiter’s mistake! No further comment is necessary.

Pros: Everything. It was all good.

Cons: It was all OK. We'll be back some day.

Pros: Super friendly staff, location, although next to the main road, was convenient, no noice from the cars, superb view, room was big, restaurant was adequate.

Cons: Nothing really.

Pros: Extremely beautiful hotel location and incredibly kind and welcoming staff. Breakfast is very nice, the rooms are clean, comfortable and warm in winter.

Cons: WiFi wouldn’t be so fast

Pros: The lake view from the restaurant and from our room was incredible but the best experience was the kindness and hospitality of the hotel staff.

Pros: Everything was perfect, but the view from the room was fantastic.

Cons: Nothing. Everything was great.

Pros: The view from the room was spectacular! The villa offers several types of breakfast so even if you stay a few days, you can't get bored with the same breakfast every morning. They offer also good choice of food for dinner - everything i tasted was super delicious.

Cons: There are a few things to be fixed in the bathroom: the stand below the mirror, the one for the toilet paper, the towel holder and also the shower stand. Overall the bathroom is small, but it has everything you need.

Pros: Everything else

Cons: The height of the bed

Pros: Amazing view , excellent food, rooms very clean and comfortable, very kind and helpful stuff.Wish we could stay more.

Pros: The staff was friendly, the place was quiet and calm, the food was delicious.

Cons: The bathroom is small and there is no enough space for putting objects.

Pros: Very nicely build hotel. Our apartment was practically flawless (if we ignore the spiders). The rooms and the bathroom were just beautiful. The abstract paintings were also very stylish.

Cons: When we arrived, there were 5-6 full-grown crawling grown spiders on the curtains. We asked for another room, but the hotel was full and the staff lady came to clean them up. During the night and the next day there were 5 more cowling from different places in the room. The hotel was really, really great, but it's a shame that such issue is being so seriously neglected by the staff. The south facade is covered by spider web, probably there is a nest around, which has to be taken care of. 1-2 spiders wouldn't be a problem, but when have killed 10 big spiders in your bedroom within a day - that's not cool.

Pros: Positives would be that the hotel is clean and comfortable, The bathroom was clean and a sticker was placed on the toilet letting you know it has been cleaned. The staff are very friendly and the food was amazing.

Cons: The negatives are not so big but can cause some people an issue such as walls being fairly thin and the flats or small houses in front of the hotel are not only close which take away from the view bit they make a lot of noise during the night.

Cons: There was no curtain in the shower and the room was a bit too small for three beds

Pros: Location and view.

Cons: It did not have a fridge and airconditioning.

Pros: It was sparkly clean and cosy.

Cons: Everything was more than amazing.

Pros: It was right in the center of Batak. Parking was no issue. The host was very friendly.

Cons: There was nothing wrong with the guest house, but the town itself seemed "closed". Not a single restaurant was open. For being such a historic place, I was rather disappointed of the whole town.

Pros: Everything else was fine

Cons: Receiving the key was a bit complicated

Pros: I liked the view.

Cons: There was a strange smell in the room.

Pros: Absolutely everything was excellent

Cons: Everything was amazing

Cons: After 22:00 the staff started to smoke in the restaurant which for us was unacceptable!

Pros: Friendliness of the staff, and good service

Cons: I would have liked hairdrier in room, or tea/coffee making facilities

Pros: The view was breathtaking, the room was clean and cosy with a view to the lake, friendly staff, great spa center Great for relaxing, walking and listening to birds' song

Cons: It's hard to think of something bad :) The parking space was small and had 50m away. Some signs would help . Also the restaurant menu was a bit scarce but tasty nevertheless, but that I suppose is only true for this season

Pros: Location was perfect and restaurant was very good (food and staff).

Cons: SPA center is very small, if the hotel is full, you will not be able to enjoy it. Sauna was not working. It was not very clean in the room and some of the furniture was broken.

Pros: The location is great for relaxation. The staff is friendly and helpful and the cuisine is delicious!

Cons: The jacuzzi in our apartment wasn't working. The fitness "gym" comprised of one piece of equipment only.

Pros: Every morning was a noise under your room. I DON'T KNOW WHY THEY GIVE AS THAT ROOM'S. WHEN we arrived in the hotel no one great us. Also we waiting long time to check in. Many of the offers wich they promised are was closed. The staff from the hotel not even looking after us. All the time we have to ask for assistance and take us long time to find the waiters and receptionist.

Cons: Every morning was a noise under your room. I DON'T KNOW WHY THEY GIVE AS THAT ROOM'S. WHEN we arrived in the hotel no one great us. Also we waiting long time to check in. Many of the offers wich they promised are was closed. The staff from the hotel not even looking after us. All the time we have to ask for assistance and take us long time to find the waiters and receptionist.

Pros: The hotel's location and views are very good (near the Batak dam shore and in the middle of the forest). However, everything else is disappointing.

Cons: Nobody (from staff) actually cares about the hotel's guests and their comfort or the actual condition of their rooms (ie - broken shower and wardrobe; dirty and kids' unsafe balcony/etc). The main other disappointments are: 1. Not enough parking places (for 8-10 cars; the hotel is with 30/40 rooms). No parking organisation whatsoever - need to walk up/down the hill daily with your luggage; 2. You will meet many arrogant / rude (parvenu) guests acting as the hotel is theirs; Sadly, these guests are tolerated/welcomed by the hotel; 3. Dirty/not cleaned yard with old and dirty kids's playgrounds; 4. Uninterested, not motivated, but also snooty day staff spoiling the guests' mood. Many other things, which must be improved significantly to reach the (declared) high hotel standards. Overall, there are much better hotels around.

Pros: Great location and view.

Cons: The sauna was closed and the water in the hot tub was green. That was awful. Refrigerator wasn’t working.

Cons: Room was clean,but so tidy and dark.Staff was so lovely and friendly. The internet connection was poor.I didn’t feel comfortable and I have to cook by myself,hasn’t any restaurant in the hotel.

Pros: I had to work until the afternoon and since our room was not booked they left us in it which was very nice on their side. Very nice view, very nice garden and lobby. Calm and quiet

Cons: The rooms on the first floor are humid and have to ventilate them often.

Pros: Clean and quiet

Cons: Not a lot of cooking utensils

Pros: The hotel is very minimalist with arts in black and white. While there is little furniture, the room had everything we needed. Friendly staff, delicious food at the restaurant. Quiet location.

Pros: The location, it's a quiet place.

Cons: Limited options for food in the restaurant, but that's everywhere in the area. Missing shelves in the bathroom. The hotel is a bit warn out.