Lodge on the Desert

Lodge on the Desert was a quiet and clean place. Staff were kind and helpful.

I loved the rooms. They were big with fireplaces to keep you warm during the cold desert nights. The scenery was beautiful. I liked that they had little outdoor patios outside each room in the front. And the pool and restaurant areas were picturesque. Breakfast was also delicious and fairly quick. Server and hostess were very nice. I did not like that the cleaning staff was up and rolling around at 8am on Saturday morning. The paths they have through the lodge are all pebbly, so when the cleaning ladies (like 8-9 of them) rolled out past my.room in the morning at 8am on Saturday morning, they were so loud and clunking and had their cell phones going off. It was very rude and inconsiderate. I told one of the staff to tell the manager that I was unhappy with this and that it could really hurt their business if I wrote a review about it. We did not have this same problem the next morning on Sunday, thank goodness.

After spending 5 days in a very nice hotel in Scottsdale, We were apprehensive about the potential let down staying somewhere else. We were pleasantly surprised with The Lodge on the Desert. Spacious and very clean comfortable room. Pool could use a bit more attention though - wasn't bad. Nice space but keeping water cleaner would increase the overall experience. Restaurant was convenient, we only stopped in for breakfast. Food was good, wait staff friendly. Hotel location worked out well for our needs. We enjoyed our stay. Front desk clerk needs coaching on customer service. Just a couple issues with housekeeping, but staff was relatively quick to correct.

I liked the balcony in my room, the extremely comfortable bed, and the huge shower. The hotel was an interesting layout and the grounds were beautiful. We had to check out very early and the staff made sure we were able to eat for breakfast. I didn't like that there was no way to book through the hotel to get the same rates (or even similar) to what was on Kayak/Hotels.com. I always like to book directly if possible, however the Kayak process worked perfectly.