Pros (+) Nothing
Cons (-) staff
4 stars
Dreams Tulum Resort & Spa
Carretera Chetumal-Puerto Juarez KM 236.7 No.1, 77780 Tulum, Quintana Roo, Mexico
Tulum, Mexico
See location+52 984 871 3333Photos of Dreams Tulum Resort & Spa
Overview
Boarded by lush vegetation and a 2-mile-long beach, Dreams Tulum Resort and Spa is an all-inclusive, family-friendly resort. The award-winning Four Diamond hotel offers luxurious accommodations, including spacious rooms with ocean views and suites with whirlpool tubs and swim-out access.
Dreams Tulum and Spa also offers multiple restaurants and bars. Dining options include a café, buffet, and six a la carte restaurants. Guests can visit Coco Café for some light snacks and premium coffee or visit Bordeaux for some gourmet French cuisine. Portofino serves gourmet Italian cuisine while Himitsu offers creative Pan-Asian fare.
To keep guests entertained, the resort offers a wide variety of daytime activities, including beach and water volleyball, hikes, table tennis, beachside movies, themed dinners, and tennis clinics. The resort also has a lively water park with two giant buckets and half a dozen water slides. Guests can also opt to go deep-sea fishing, engage in cooking lessons, or join Spanish classes. In addition to a fully-equipped gym that opens daily, the resort boasts an expansive pool network where visitors can cool off, with a special splash park for kids. The resort also organizes a supervised Explorer’s Club for children and teenagers.
Conveniently located close to the Xel-Ha Natural Aquapark and the Ancient Mayan Ruins, Dreams Tulum Resort is also 8 miles from the Sistema Dos Ojos Underwater Caverns. The resort’s luxurious hospitality is complemented by an excellent multi-cabin spa offering a variety of treatment options, including a traditional Temazcal service.
Latest deals for Dreams Tulum Resort & Spa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Dreams Tulum Resort & Spa
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Bicycle rental
Basics
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
- Chapel/shrine
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- No smoking
- Non-feather pillow
- Designated smoking area
- Private entrance
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Dining
- Wine glasses
- Grocery deliveries
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
Things to do
- Gift shop
- Bicycle rental
- Fishing
- Board games/puzzles
- Game room
- Golf
- Scuba diving
- Diving
- Snorkeling
- Evening entertainment
- Beauty salon
- Table tennis
- Water park
- Water sport facilities (on site)
- Night club
General
- Executive lounge access
- Family rooms
- Garden view
- Inner courtyard view
- Interconnected room(s) available
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Telephone
- Tile/marble floor
Pool and spa
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Private pool
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Walk-in shower
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
Outdoor
- Outdoor dining area
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Grill
- Balcony
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Radio
- Shared lounge/TV area
- TV
- DVD player
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Tumble dryer
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Valet parking
Workspace
- Fax/photocopying
- Fax
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Indoor tennis
Reviews of Dreams Tulum Resort & Spa
7.8
Good
904 verified ratings
Wonderful
389
Very good
126
Good
125
Okay
68
Fair
50
Mediocre
47
Poor
100
Summary of reviews
Pros (+)
Cons (-)
Reviews(7)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.1 out of 10
35 reviews
7.2 out of 10
6 reviews
All reviews
Pros (+) The staff was extremely friendly. Specially, Our bellboy Carlos. The room was beautiful and all the amenities too.
Cons (-) They really need to improve the food! The portions are extremely small and the food was mediocre. The orange juice was water down. The room service food was the worst.
Pros (+) The breakfast buffet was the best food on the resort.
Cons (-) All of the rest of the food outside of breakfast was pretty nasty.
Pros (+) Nothing.
Cons (-) Overpriced, cheesy and extremely unaccommodating staff. Also, it has no right to call itself in tulum.
Pros (+) I liked the views and the main grounds
Cons (-) The rooms and amenities were not satisfactory. Too expensive for what it is.
Pros (+) I like the room.
Cons (-) The food was not that great and the pool was small. Not really much to do for children.
Cons (-) The dreams motel will not allow you to book anything on the property without enduring their time share sales pitch for hours. The food was barely edible. Nothing worked, there were insects everywhere in every room and if you upgrade your room to a "suite", then you're surely to be disappointed by a living room the size of a hornets nest...tiny. The staff ignores do not disturb signs - repeatedly. ...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at Dreams Tulum Resort & Spa?
Dreams Tulum Resort & Spa offers a variety of dining options, including a café, buffet, and six a la carte restaurants. Guests can also visit Coco Café for light snacks and premium coffee or Bordeaux for gourmet French cuisine. Portofino serves gourmet Italian cuisine, while Himitsu offers creative Pan-Asian fare.
What activities are available for children at Dreams Tulum Resort & Spa?
Dreams Tulum Resort & Spa organizes a supervised Explorer’s Club for children and teenagers, offering a wide variety of daytime activities, including beach and water volleyball, hikes, table tennis, beachside movies, themed dinners, and tennis clinics. The resort also has a lively water park with two giant buckets and half a dozen water slides.
What are the nearby attractions to Dreams Tulum Resort & Spa?
Dreams Tulum Resort & Spa is conveniently located close to the Xel-Ha Natural Aquapark and the Ancient Mayan Ruins. It is also 8 miles from the Sistema Dos Ojos Underwater Caverns.
What are guests saying about the food at Dreams Tulum Resort & Spa?
While some guests have praised the great food and drinks, others have expressed disappointment, mentioning that it was hard to eat anywhere besides the buffet due to the crowd and that the quality of the food could improve.
What are some of the amenities available at Dreams Tulum Resort & Spa?
Dreams Tulum Resort & Spa offers amenities such as daily housekeeping, contactless check-in/check-out, physical distancing in dining areas, a fully-equipped gym, and an expansive pool network. The resort also boasts an excellent multi-cabin spa offering a variety of treatment options, including a traditional Temazcal service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Preferred Club Upgrade
Several guests recommended opting for a Preferred Club upgrade for access to private bars, premium alcohol, and other exclusive amenities, enhancing the overall experience.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as the Xel-Ha Natural Aquapark, Tulum Mayan Ruins, and the Sistema Dos Ojos Underwater Caverns for a diverse and enriching vacation experience.
Consider Room Selection Carefully
Some guests suggested being mindful of room selection, as certain areas may experience noise or limited access to facilities, such as private pool areas, impacting the overall stay.
Diverse Dining Options
While the buffet is popular, consider exploring the various a la carte restaurants for a more intimate and diverse dining experience, as mentioned by some guests.
Utilize the On-Site Spa
Guests highlighted the multi-cabin spa as a must-visit, offering a range of treatments including traditional Temazcal services, providing a relaxing and rejuvenating escape.
Check Out the Water Park
Families with children may want to explore the lively water park with its multiple slides and activities, as recommended by several guests for a fun-filled day.
Plan for Daytime Activities
Take advantage of the wide variety of daytime activities offered, including beach volleyball, hikes, and tennis clinics, ensuring an engaging and enjoyable stay for all guests.
Be Mindful of Crowded Dining Areas
Some guests found it challenging to dine outside the buffet due to crowding, suggesting planning dining experiences strategically to avoid disappointment.
Consider Transportation Options
Guests recommended exploring nearby attractions by considering transportation options such as car rental or the airport shuttle service, providing convenience and flexibility for exploration.
Engage with the Staff
Several guests praised the courteous and helpful staff, suggesting that engaging with them can enhance the overall experience and provide valuable insights and assistance.
Location
Carretera Chetumal-Puerto Juarez KM 236.7 No.1, 77780 Tulum, Quintana Roo
What's nearby
- Casa Cenote1.2 mi
- LabnaHa Ecopark Adventures2.2 mi
- Tulum Mayan Ruins3.2 mi
- Tulum National Park3.3 mi
- Gran Cenote3.8 mi
- Sistema Sac Actun3.8 mi
- Playa Paraiso3.9 mi
- Temple of Doom Cenote Esqueleto4.2 mi
- Tulum Monkey Sanctuary4.6 mi
- Fantasea Dive Diving & Adventures4.7 mi
- Cenote Santa Cruz Tulum4.8 mi
- Dos Ojos Cenote4.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Dreams Tulum Resort & Spa
Low season | September |
|---|---|
High season | May |
Average price (weeknight) | $305 |
Average price (weekend night) | $338 |
When to book a room at Dreams Tulum Resort & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city center | 5.0 mi |
Nearest Airport | Tulum Intl |
Distance to airport | 17.5 mi |
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