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Good, comfortable; efficient, friendly staff.
Staff service and proximity to lagoon Noisy room
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
Location and parking only Bad services , bad bofy , very old items and very expensive
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
Getting out of the place 1. Arrived in middle of building site and yes this was the hotel still under construction.2 Rate quoted total cost and then further 20% added at check in, really bad. 3. looking forward to tower view to be presented with unfinished tower block, are we in spanish resort or what. 4.Unfinished and yet open 8months 5. one not exactly enamouring restaurant and no where else close. 6.
Attention vey fine Internet so slow not acceptable for a Ramada Hotel
1. They cannot find my reservation. I have to wait 30 minutes until they found my reservation. 2. We booked family suite for 4 persons. They have only one bed for 4 persons. There was no sleeper sofa. They want AED100 for rollaway bed. 3. I requested an additional comforter. After 45 minutes they brough an Iron Stand. The guy could not understand comforter so I ask for blanket. He said he will bring it. No bdoy shown for another half hour. I called again, and after 15 minutes they send fleece blanket. 4. Their attitude is not accomodating your need. I have disabled son. Who cannot sit. Other hotels will first send him in the room and then process the check in. 5. Bathrooms are not upto standard for 4 star hotel. I found rusty shower.
Great Residence, great value for money, good location and very clean.
price, room space bathroom, noise of generators, smell,
The staff were very helpful indeed during my stay. I think the suite did represent good value for money and was also a good size. And the hotel and rooms were always clean. I did not like the beach, it was 10 min drive away and very poor facilities at the beach. It certainly didn't feel like it belonged to a 5 star hotel. Internet was poor and dropped constantly. No bathrobe or sllippers were provided in the suite, had to buy in local shopping mall. I didn't have enough cuttlery in the kitchen and no hotplate to cook on, yet they had fitted an extractor fan! The suite was extremely dark as they were building a shopping mall right outside my windows. I couldn't use the balcony due to the AC taking up the entire space. Also some days there was considerable noise from the construction of this mall. I was not made aware of this before my arrival.
location the service, and the bathroom...
No hassles at all, everything works, rooms are fully loaded.....with large fridge, coffee / tea , iron, microwave, crockery etc.....ofcourse everything is new! No bar!
the staff the ambience is not so good...the cleanliness also not up to standard...the room service is extremely late about 1 hour....the restaurant service also very frustrating...the food only ready at least after 30 minutes...so with the children and a baby waiting..it is not so nice experience.
wonderful place,so nice staff.room is so big ,privet beach is 10 min far from the hotel,but it worth to go there where you can enjoy the privacy.i advise anyone to go there on my own risk......
I like the main sweaming pool's set up, however the small one is a little bit dirrty and needs to be cleaned carefully. Yes offcourse I did not at all like the way of talking the main hotel gate keeper with customers, for example my son had brought some sandwishes from out side and he was heading towards room # 115 & 117 but in very offensive way the door man stopped him saying that it is not allowed and them I try to find out from him why as it is not written any where in the hotel this note then he did the same thing with me in which I fired him infront of his supervisor saying I am not at your house. but the supervisor solved my problem saying to me please do not bring food in future in this hotel, but really I have visited number of hotels in Sharja such as grand hoter Carliton but I never have such experience.
I wait one hour for the room
nice location and envirument for relaxation check in was slow process
the pool is very good mianly for family Just i arraived to tho hotal the receiption most be take only the rate for stay period but she take more money as a down payment for any problem and i am not happy with this
Pool, food, gardens and general comfort at the hotel.
Hotel staff has managed the beach and associated park in a professional way and it was a great experience there. The only problem was water pressure in the washrooms which was too low!!
The only good thing about the hotel is the beach otherwise it is a waste of money the hotel is noisy at all times, I could not sleep well when I stayed there. I stayed in a non smoking room but I used to get smell of cigaretts and when told the hotel they did othing. I felt as I was forced to accept many things around me. The reception were rude with me at times especially when I wanted to check out. I will never step into this 2 star hotel which is poor.
Reception in the hotel beautifully designed hotel is fantastic The beach is very beautiful swimming pool is not clean Reception in the hotel beautifully designed hotel is fantastic but for the rooms too bad for not worth the amount, mattresses in the rooms is very old and uncomfortable, curious thing about this hotel adds to the price of breakfast and this thing in hotels in the state does not exist,
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
pool and beach rooms are very outdated
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
the view and service of hotel staff
Excellent beach, nice pool, good rooms with nice view balcony, clean. The pool bar staff were total inexperienced. Checkout time is 12 noon not 14:00 to 16:00 as stated in booking.com
The beach and the pool are very clean and structured The smoking areas in the resturants are very close to the non smoking areas. Accordingly, sitting in a non smoking table, is similar to sitting in a smoking table. Also, due to renovation of the hotel reception it was difficult going to the pool and the beach with a baby stroller because of the stairs.
the hotel is clean comfort romance good location ,beach,resturant and services
Very nice hotel with friendly staff.
the comfort and friendliness, the staff was very helpful and nothing was any trouble for them to do
The Indian and the Italian restaurants are both excellent. Without exception the staff were very friendly and I would not hesitate to recommend this hotel for a short and relaxing break by the sea.
Excellent rooms and view of the beach, nice clean bathrooms with a retro feel, nice breakfast buffet
Range of facilities.
nice and good hotel nothing
Outstanding luxury and top notch service. Amazing private beach and a comprehensive list of amenities. Good location in Ajman - close to resturanta and bus stand. Does not offer an airport shuttle to/from the airport. Travel by taxi can get tiresome and expensive as traffic can be a bit much at times.
Yes..little bit gòd but not perfect ..Middle class hotel More clean want ..And far away from city town.It is problem
Staff is good. Rooms are dark so you can sleep well. Rooms are very noisy they're not sound proof at all sp. when other room person using a bathroom you can hear water and flush noise. I wanted a connected room because of my children but they didn't provide me.
Location, Breakfast, Room's size (large), Shuttle service to Dubai City Center nothing
Wonderful shopping location and staff, especially Guest relations Nia who helped us tremendously. Internet slow in business room and hardly used by anyone. Also a dry state so no alcohol served.
Nice view and Very Luxury room Room Sevice is not 5 star
The hotel was great, just a little more expensive than we wanted to pay. Difficult to get to with Dubai / Sharjah trafic at peak times.
The room smells unconventional. The barroom wasn't the standard of a Hilton hotel. The bed smells also. I left the hotel until one night. Very disappointed.
nice view of the lagoon,good location internet not free of charge,even in the lounge club, staff at reception too slow and mostly they are not on they table,it was written here in booking.com that in club room there is a jacuzzi but we didn't have that
the hotel was quiet and comfortable the traffic jam between sharjah and dubai
I liked the location
The location was very good and accessible, and the room was very comfortable lack of receptienists and delay of the room service
Catering staff are excellent and food is good, hotel location is good and view is excellent. Hotel used to be Millennium Hotel and when I used my up to date navigator I did not find the new name(Corniche Al Buhaira Hotel) even taxi driver whom i asked did not know the new name. I do not recommend this hotel to people suffer allergy as rooms are dusty and will make them sneezing all the time. water pressure in bath rooms is very low and asked them many times but could not solve the problem(4 nights). room service is very bad. It does not deserve to be 5 stars class!!. I was staying in 3 club suites and expected the best service but unfortunately not.
Room was very clean The breakfast was dreadful, the served the food from the previous day or so.
The room was spacious, and the breakfast was excellent.
1) location is good 2) food is good 3) friendly staff parking is awful
The room rates and the breakfast buffet. The Air Conditioning system needs to be updated along with the TV s in the rooms.
Location is good Threr is no Nonsmoking rooms avlables
This hotel made my stay comfortable. The surroundings of it made great part of the experience of our stay. Locals were nice and stores were affordable. Had an awesome stay.
the car parking servis ... 2- the breakfast buffet the reservation agent of the hotel