Elite Hotel Academia

-wifi, easy to connect. -breakfast includes all the standard breakfast content of the hotels in sweden and even some more

I frequently travel to Uppsala and stay in different hotels. Below are some of my comments which are classified as priority or not priority feedbacks. 1-(high priority comment) no lobby room: lobby area is just a L-couch. it is a 200 room hotel, claim to be a top-notch, but doesnot have a lobby to sit down, read, rest, and/or have conversation outside the room. The spacious area shown in the pics is their restaurant/breakfast area which is closed to guests after sometime (slightly after 20.00). They didnot allow us to sit there. Lobby is an essential part of such hotels, it is a must, it is not acceptable to expect guests to sit down and spend time in their room all the time. Having another restaurant on top floor is not the same thing as lobby. it is not a substitute for a lobby. I donot except this as a valid argument. People might have guests to talk or do small meetings or just study or work by themselves. I suggest the hotel management to study the lobby of hotel parkin by Radisson which is an humble and lower cost hotel but the lobby is very good. 2-(priority comment) during saturday breakfast there was not enough personel, tables were full of dirty dishes left, there was not clean table to sit down and have breakfast. Two people is not enough. On sunday there was more personel and more clean tables to sit down. 3-(priority comment) room is cold, heating system doesnot work effectively, you adjust to 24.5 degree but the room temperature doesnot even get close to it. 4-(not priority comment) In service sector, good humoured and friendly and smiley attitude is very important, I must say that it would be better if especially front desk can work on this. But of course, it is a matter of choice, some companies prefer a bit cool communication style. I can understand that. That is why I state this as "not priority comment". 5-Please, discard the Dilmah tea and switch to Twinnings also have loose tea options instead of merely teabags.