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(Round-trip)
Airports
Origin
New York
$330
only
$330
Chicago
$230
only
$230
Los Angeles
$305
only
$305
Newark
$300
only
$300
Boston
$280
only
$280
Destination
Stockholm
$230
only
$230
Tue, Feb 6
ORD
ARN
11h 50m
Fri, Feb 16
ARN
ORD
12h 45m
Trip: 11 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
LGW
KEF
Good 6.6

Food was reasonably priced. Price of flight was great.

Not a lot of room. Tight space.

CDG
KEF
Okay 4.0

Don’t give a single glass of water for free. It’s $4 if you get thirsty on an international flight. Disgusting and should be illegal. Not to mention the cabin smells like urine/fish. And for whatever reason this airline attracts a crowd that leaves a lot to be desired. There were several fights on my fight. Never again.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

LGW
KEF
Mediocre 3.6

Nothing there to like

There was delay both sides, the food, drinks, tea was costly you even have to pay for a very small luggage

Sun, Feb 4
JFK
ARN
7h 20m
Fri, Mar 2
ARN
JFK
8h 35m
Trip: 27 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

JFK
ARN
Mediocre 3.0

Rude staff

JFK
ARN
Okay 4.5

due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around..

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

Sun, Apr 22
BOS
ARN
10h 50m
Wed, Apr 25
ARN
BOS
10h 55m
Trip: 4 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

CDG
KEF
Okay 4.0

Don’t give a single glass of water for free. It’s $4 if you get thirsty on an international flight. Disgusting and should be illegal. Not to mention the cabin smells like urine/fish. And for whatever reason this airline attracts a crowd that leaves a lot to be desired. There were several fights on my fight. Never again.

FRA
KEF
Mediocre 2.0

This airline is disaster. They trielt live on the planet don’t give a &$!@ Made us buy new tickets for the following day for a type o on the ticket. They just didn’t care...

They kept me and my two year old in the plane for almost 4 hours and told us that we will take off every ten minutes, but obviously we never did. We got rebooked for the following day. They provided a small room to stay in and $7 wach for food. They treated us like a huge inconvenience. We had to pay for food, my husband had to take another day off work to come get us. This airline is shameless. We are spending more money to with a different air line next time.

KEF
BOS
Good 6.0

That was a pleasant flight with quick check in.

There was no free beverages like water, tea or coffee.

Tue, Jan 30
ORD
ARN
10h 50m
Fri, Feb 9
ARN
ORD
12h 45m
Trip: 11 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
LGW
KEF
Mediocre 3.6

Nothing there to like

There was delay both sides, the food, drinks, tea was costly you even have to pay for a very small luggage

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

LGW
KEF
Good 6.6

Food was reasonably priced. Price of flight was great.

Not a lot of room. Tight space.

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

CDG
KEF
Okay 4.0

Don’t give a single glass of water for free. It’s $4 if you get thirsty on an international flight. Disgusting and should be illegal. Not to mention the cabin smells like urine/fish. And for whatever reason this airline attracts a crowd that leaves a lot to be desired. There were several fights on my fight. Never again.

Mon, Feb 5
JFK
ARN
7h 20m
Fri, Mar 2
ARN
JFK
8h 35m
Trip: 26 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Excellent 9.6

there was a 3 hour delay which made the wait with kids tough

JFK
ARN
Mediocre 2.0

My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here.

JFK
ARN
Mediocre 2.0

I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!

JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

Tue, Jan 30
ORD
ARN
10h 50m
Fri, Feb 9
ARN
ORD
12h 45m
Trip: 11 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Okay 4.0

Don’t give a single glass of water for free. It’s $4 if you get thirsty on an international flight. Disgusting and should be illegal. Not to mention the cabin smells like urine/fish. And for whatever reason this airline attracts a crowd that leaves a lot to be desired. There were several fights on my fight. Never again.

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

Wed, Feb 7
JFK
ARN
7h 20m
Fri, Mar 2
ARN
JFK
8h 35m
Trip: 24 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Mediocre 2.0

Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Mediocre 2.0

I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!

JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

JFK
ARN
Mediocre 3.0

Rude staff

Tue, Feb 6
BOS
ARN
10h 20m
Fri, Feb 16
ARN
BOS
11h 25m
Trip: 11 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

FRA
KEF
Mediocre 2.0

This airline is disaster. They trielt live on the planet don’t give a &$!@ Made us buy new tickets for the following day for a type o on the ticket. They just didn’t care...

They kept me and my two year old in the plane for almost 4 hours and told us that we will take off every ten minutes, but obviously we never did. We got rebooked for the following day. They provided a small room to stay in and $7 wach for food. They treated us like a huge inconvenience. We had to pay for food, my husband had to take another day off work to come get us. This airline is shameless. We are spending more money to with a different air line next time.

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

KEF
BOS
Good 6.0

That was a pleasant flight with quick check in.

There was no free beverages like water, tea or coffee.

Fri, Feb 9
JFK
ARN
7h 20m
Fri, Mar 2
ARN
JFK
8h 35m
Trip: 22 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Mediocre 2.0

Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.

JFK
ARN
Good 7.6

I would like for second party websites that book these flight for cheap to let the buyer know of all the other expenses involved including baggage check and meals.

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Mediocre 3.6

It was a nice new plane.

They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance.

JFK
ARN
Mediocre 2.0

At JFK departure was delayed about two and a half hours

I want to reimburse you at your company.

Mon, Feb 19
JFK
ARN
7h 20m
Fri, Mar 2
ARN
JFK
8h 35m
Trip: 12 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Mediocre 2.0

I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!

JFK
ARN
Mediocre 2.0

At JFK departure was delayed about two and a half hours

I want to reimburse you at your company.

JFK
ARN
Mediocre 3.6

It was a nice new plane.

They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance.

JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

Tue, Jan 30
ORD
ARN
10h 50m
Fri, Feb 9
ARN
ORD
12h 45m
Trip: 11 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
LGW
KEF
Mediocre 3.6

Nothing there to like

There was delay both sides, the food, drinks, tea was costly you even have to pay for a very small luggage

KEF
CDG
Okay 5.6

Same as listed above

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

Wed, Feb 21
JFK
ARN
7h 20m
Fri, Mar 2
ARN
JFK
8h 35m
Trip: 10 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Mediocre 2.0

I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!

JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

JFK
ARN
Mediocre 2.0

Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.

JFK
ARN
Mediocre 3.0

Rude staff

Sun, Feb 4
ORD
ARN
11h 50m
Sun, Feb 11
ARN
ORD
13h 20m
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Excellent 8.0

There were some delays but they ensured we made our connection and made it home.

Bring something to do! A long flight with no entertainment but worth the price.

KEF
CDG
Okay 5.6

Same as listed above

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

CDG
KEF
Okay 4.0

Don’t give a single glass of water for free. It’s $4 if you get thirsty on an international flight. Disgusting and should be illegal. Not to mention the cabin smells like urine/fish. And for whatever reason this airline attracts a crowd that leaves a lot to be desired. There were several fights on my fight. Never again.

Fri, Feb 23
JFK
ARN
7h 20m
Fri, Mar 2
ARN
JFK
8h 35m
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Okay 4.5

due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around..

JFK
ARN
Mediocre 2.0

Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.

JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

JFK
ARN
Mediocre 3.6

It was a nice new plane.

They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance.

Tue, Mar 6
EWR
ARN
11h 00m
Fri, Mar 9
ARN
EWR
11h 00m
Trip: 4 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
LGW
KEF
Mediocre 3.6

Nothing there to like

There was delay both sides, the food, drinks, tea was costly you even have to pay for a very small luggage

CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

CDG
KEF
Okay 4.0

Don’t give a single glass of water for free. It’s $4 if you get thirsty on an international flight. Disgusting and should be illegal. Not to mention the cabin smells like urine/fish. And for whatever reason this airline attracts a crowd that leaves a lot to be desired. There were several fights on my fight. Never again.

Mon, Mar 5
JFK
ARN
7h 20m
Mon, Mar 19
ARN
JFK
8h 35m
Trip: 14 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

JFK
ARN
Okay 4.5

due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around..

JFK
ARN
Mediocre 2.0

Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.

JFK
ARN
Mediocre 2.0

I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

Mon, May 7
LAX
ARN
31h 50m
Fri, May 18
ARN
LAX
13h 45m
Trip: 12 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
LGW
KEF
Good 6.6

Food was reasonably priced. Price of flight was great.

Not a lot of room. Tight space.

KEF
CDG
Okay 5.6

Same as listed above

CDG
KEF
Okay 4.0

Don’t give a single glass of water for free. It’s $4 if you get thirsty on an international flight. Disgusting and should be illegal. Not to mention the cabin smells like urine/fish. And for whatever reason this airline attracts a crowd that leaves a lot to be desired. There were several fights on my fight. Never again.

LGW
KEF
Mediocre 3.6

Nothing there to like

There was delay both sides, the food, drinks, tea was costly you even have to pay for a very small luggage

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

Wed, Mar 7
JFK
ARN
7h 20m
Mon, Mar 19
ARN
JFK
8h 35m
Trip: 12 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

JFK
ARN
Mediocre 2.0

At JFK departure was delayed about two and a half hours

I want to reimburse you at your company.

JFK
ARN
Mediocre 2.0

I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!

JFK
ARN
Mediocre 2.0

Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.

JFK
ARN
Okay 4.5

due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around..

Sat, Jan 27
BOS
ARN
10h 20m
Wed, Feb 7
ARN
BOS
11h 25m
Trip: 12 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1246 reviews
Overall
5.9
Boarding
6.3
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.0

That was a pleasant flight with quick check in.

There was no free beverages like water, tea or coffee.

CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

Mon, Mar 12
JFK
ARN
7h 20m
Mon, Mar 19
ARN
JFK
8h 35m
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Excellent 9.6

there was a 3 hour delay which made the wait with kids tough

JFK
ARN
Mediocre 3.0

Rude staff

JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Mediocre 2.0

My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here.

United States to Stockholm Flight Information

Flights Arrive in Stockholm
Flights Depart from United States
Flight Price $230
Airlines WOW air, Norwegian
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