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inexpensive, decent flight crew

flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

We left on time and arrived on time. For the price, it was ok.. It was the best price that I could find. All was good, crew was nice...

The meal was good but spicy and very little.. Second meal was mostly bread, small piece of ham and cheese... Not enough! Seat was ok, but movie were all old... Must update movies!

I didn't really know what to expect with Norwegian. Never flown them before. Also, the unclear check-in and booking process made me a little skeptical. All that disappeared as soon as I stepped into the plane. The flight was fantastic, and all the special features designed to help you sleep better and lessen your jetlag actually did wonders. I'm usually a wreck the day after flying but I now feel completely fine.

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

Wifi spotty

Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

Inexpensive. On time.

Small waiting room in Amsterdam

Cabin crew all speaking icelandic. Definitely a turn off to make me feel much more foreign and out of place.

I think your website is very confusing. I tried to figure out if i had paid for a meal and i couldn't figure that out. When i got on the plane I asked the flight attendant and she said i had and that a lot of people had the same question. I explained that the website and the email confirmation just don't tell you anything.

The seats were spacious and the flight attendants were nice!

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

The plane was not full

I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc.

The fact that I got home in one piece I really like.

Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line.

Flight delayed by 2 hrs and as a result I missed my connection to Gothenburg. When talking to a rep at the airport desk I was ridiculed and made fun of openly on several occasions for being dissatisfied with the delay and the missed connection. The rep was extremely rude and unhelpful. His name is Jari Loreman(?) I don't know his last name since he refused to give it to me. His "superior" Jenny Fredriksson acted professional but again was extremely unhelpful. i am very unhappy with Norwegian and how poorly I was treated as a customer. It is unlikely that I will fly Norwegian ever again.

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!

Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.

No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!

Spacious seats, Flight was on time.

No wifi

Shortness of flight, very pleasant cabin attendant and fellow passenger. Flight on time and smooth.

Neither of my two checked in pieces of baggage did not arrive, causing major anxiety, hardship and hassle after a long trip.

My stay in the air was approximately about an hour from stockholm to Helsinki. They smiled me and gave comfortable service as always . Thanks

It may be not about flying process but airport environment or service. ARN airport was a bit cold even inside of the building . The WiFi was offered only limited time , which was very shorter than I expected but overall status with cosy mood made me as if I were at home . On the other hand , the finnair check in counter had only two , one of which was business and the other was economy it took about 40mins to send my luggage and check in .

I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.

I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey. Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.

Flight delayed

The quiches are so yummy, and very compact and easy.

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Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again

Good flight--and a PERFECT super-smooth landing.

It was very quick

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