Atlanta Van Rentals

Made a rental car reservation four months in advance went to pick up car only to be told no car was available.

I was led to believe that the rental was to be picked up at Atlanta Hartsfield Airport. When I arrived at the counter I was told that the car was at a location 60 miles away and that they had no car to give me. It cost me $43.00 to Lyft to that location. The mgr at the location apologized but said that Kayak has done that before. He told me another location where I could drop the car off near the airport but again I had to pay another $9.99 for a Lyft to the airport. The Mgr at the pickup location was great under the circumstances but obviously the value of my rental went way down as it cost me alot of time and money. I travel frequently and have never had this happen before!

The Service all around service

Terrible experience- only 1/4 tank of gas in it when we got in it, maintenance light on because it needs oil change, car windows very dirty and could barely see out of front windshield when it started getting dark, smelled like smoke inside, brakes bad - had to push all the way to floor for them to work, extremely low tread on tires - the tech at tire shop noted it to me when I went by because the low pressure warning light came on the next morning after it sat overnight.

For some reason, it was really pricey, and this was the best deal I could find. Also, the agent, when I was picking up the car, was a little curt.

Renting at the Airport was a challlenge for us as we were not flying in. It was hard to find where to park and where to go to pick up the car. Brianna was a really big help with a mistake that was made on our rental contract. She listened to us and made a decision to help us with a problem that she could have just brushed away if she had chosen to. The drop off was very easy and made easier since we then knew where to park as opposed to pickup.

Pick up was tough, Atlanta Airport is a busy place. We rented a lux Suv wasn't ready I guess. Once we rode the train picked our luggage rode another train to arrive at the dollar desk, walked anothet mezzanine to the parking garage waited 40 mins takes a while 2 plus hours. Uber may be a better choice for a mid town weekend! Liked the car drop off is easy then the same stuff in reverse to catch a plane

The car I got had an expired tag and I had to drive back to the Airport to exchange it for another one. Very inconvenient

Line for the rental desk was over 45 min!!!!!

They charge you for not leaving a gas receipt in the car even though you have put gas in the car! What a bunch of stuff that is.

Over an hour in line to reach check-in and an hour waiting for a car. :-(

Great service. Very friendly, efficient and helpful.

I had called to change time from noon pickup to 9:30am pickup. They had me down for 9:30pm pickup, ugh! Finally found an upgrade to Cadillac available but when I got to spot where car was supposed to be, it wasn’t there. Had to go back and redo a different car. I did get a break on upgrade but lost time at Atlanta airport! Ugh!

Had car reservation at ATL airport rental car center--arrived at counter after midnight due to flight delay. Customer representatives on-site wouldn't allow me or any other customers in line due to it being after midnight...even those with valid reservations in-hand. First time that has happened to me in over 40 years of traveling and renting vehicles. Will not use Dollar again to rent a car.

the car was fine, but the line to pickup keys was long and slow, there were 6-ish agents working at the desk and my guy was very soft-spoken and hard to understand through a mask and behind plexi-glass, especially given the surrounding noise. i ended up paying $133 for a vehicle upgrade i did not want or need, because i thought he was verifying drivers and fuel and drop-off, etc. there were 40-50 people behind me in line, and even asking him to repeat himself i could barely hear/understand him. i'm sure he's a very nice guy, it was just an awful counter environment, and other people around me were also struggling to hear/understand the agents working.

it defaulted to downtown Atlanta pickup when i was needing it at the airport.

Car had a lot of mileage and not in great shape

All around fantastic. Thank you!

When we went to drive away in our rental car, the attendant said we couldn’t take the car because of a mileage discrepancy. They told us to reverse and wait for another car to be brought out. After about 30 mins, and much and back and forth, one attendant was able to fix the problem and we drove off in the original car. We have no idea what the problem was but it was frustrating and a waste of time.

Reservations made online payed with cc..arrived at desk and was told "we have no cars, did you book online? Ha the website is always wrong, they have No clue what's really available in a given location". Shrugged his shoulders, but did suggest I try Avis. " they usually are the last to run out of cars"...smh thank you? I guess. what about the rental for my trip that I paid for? Worst rental experience and I didn't even get a car.

It took 2 hours to pick up the car at ATL. Completely unacceptable

Biggest concern was that even with a reservation made more than a month in advance we still stood in line for close to 2 hours at pick up. Also, at 24+ hours after return I still have not received a final bill/invoice.

2 hour wait to pick up a car is acceptable? At times down to 1 rental agent.

When booking the operating hours were 24/7. We arrived at 10:30 PM only to see a sign stating to go to Dollar Rental for service. When we arrived at Dollar their posted hours of operation were 8am-10pm. We went to Budget Rental where not only were they open, we received a lower rate for the same car.

The people that work at this location on courtland are very friendly, outgoing, positive and helpful.

We picked up the vehicle. The staff were super nice, but they didn't seem to know what was going on. Lots of miscommunicatio with them and customers. Our vehicle was somewhat clean inside ( 3/5) and ver dirty outside. We took pictures as there were many bad dents and with the dirt it was hard to see. When we left there was NO gas in the car. Never experienced a car rental that could not be not be bothered to clean and fill the car with gas. It was economical. I guess you get what you pay for.

The car I ordered (or, any car) was not available upon arrival.

The pickup and drop off process was great. No issues what so ever. The car could have been much cleaner. The was trash in between the seats and could have been vacuumed better. Otherwise, it was worth it.

No cars available although online said otherwise

We had to cancel the reservation as there was no vehicle available at the scheduled time of pick up or the following day.

Thought I had booked the car for pickup at Atlanta airport. Hertz asked for my flight number. There was a Hertz pickup right there on premise. I waited in line for an hour to be told that my reservation was across town and I needed to grab an Uber to get there. I am not from Atlanta and I have no idea how to tell an Uber driver where to pick me up. It took an addition hour to get the Uber and an additional cost just to get me to my vehicle. On top of that why have costs gone up so much? $1200 for a 4 day rental? Really? Same trip in December was a third of that cost and I had the vehicle to drive down and back from ME to GA. Still slightly upset, luckily the vehicles condition was great and got me and my family home.

When I went to pick up my rental at the atlanta airport, they told me that the reservation had been switched to a different location and I’d need to go pick up a car there, even though I had booked the car pickup at the ATL airport. The other location was 30 miles away and already closed for the day. They didn’t know what happened and so I stood in the rental car location for 3 hours on hold with hertz trying to get a car to drive to see my husband graduate from basic training in the army the next morning. At first they told me that they had no cars, but then I asked if I paid them, could I rent a car that was parked outside, they said yes. So I said “you do have cars, but you won’t let me drive one even though I have a reservation?” So after another hour, they “found” a car for me. On the key fob, someone had written the word “tire” on tape, but after traveling for 12 hours and then another almost 4 trying to get a rental car, I was tired and didn’t even think twice. Well I got a flat tire driving to the army base. I tried calling roadside assistance and waited for another 3 hours on hold! And literally just gave up, paid someone to come fix it and made it to the base. The next morning I woke up and my legs had ant bites ALL over them. I thought it was the hotel. So I got in my car, and out my coffee cup down. I picked it up not even 5 minutes later and there were ants swarming all over my coffee. My legs were covered and I was so disgusted. I got out of the car and looked in the back seat, THERE WERE DIRTY TAKE OUT CONTAINERS AND COFFEE CUPS AND SODA BOTTLES in the back seat. The car hadn’t even been cleaned. So I called hertz again. Another 3 hour hold. No one ever answered me. Then I started calling local hertz shops. They told me to drive to a location to swap out my car, it was 30 miles away, but I didn’t care. So on my vacation, the day my husband graduated from basic (after not seeing him for 8 months) I drove to get a different car. I got there and there WERE NO RENTALS AVAILABLE. They apologized and said “i don’t know who told you to come here” and I told them “someone that works here because I called this number and they told me I could swap out my car!” So they sent me to a neighboring hertz. 40 miles in the opposite direction. Guess what? NO CARS AVAILABLE. I gave up. I took the car to the car wash and detailed it myself. Vacuumed up the ants, cleaned the trash left in there. Then every day for the remainder if my trip I would spend 1-2 hours on the phone. Trying to talk to someone. But never got through to anyone! Until the last day of my trip. They said “since you never called, the tire and the ant problem is your responsibility. And if you come back on a spare tire you will be charged an additional $150 for us to fix it plus the cost of a new tire and the damages done to the spare for driving on it.” I was in shock. So I paid for a new tire. Got back to the airport, turned in my keys and they told me to call customer service because they couldn’t do anything. So I called customer service. They wanted to give me a $50 voucher for “my inconveniences” (the car rental was almost $400) I asked to speak to a manager 4 separate times of explaining this whole story and being transferred, waiting on hold and just having the worst experience ever, and each time I NEVER GOT A CALL BACK. Terrible experience to say the least. Completely dissatisfied and will tell everyone this story about how hertz ruined my vacation.

We thought we had booked the car from the Airport, but realized only after going to the counter that the car was rented via a Hertz rental agency in downtown Atlanta so we needed to Uber there to pick up the car and drop it back off there and Uber to the Airport. This was my fault as I didn't think that if you put Rental Car Atlanta Hartsfield Airport into the Kayak search engine it would give you other pick-up places.... When we got to the Hertz rental agency they were very busy, but the desk staff were very efficient and very friendly. This being said, the car we were given was very dirty and it was clear it had not been cleaned between renters. The inside of the car was the worst, which really surprised me as I would have thought given COVID, any efforts to clean the car should have prioritized the inside. We finally had to stop at a gas station to do some cleaning. I think this is the first time I have returned my Hertz car substantially cleaner than when I picked it up! My past experiences with Hertz have been excellent (I am even a 5 star Gold Plus Rewards client), so I will assume this time around was due to the effects of the sanitary crisis and the difficulty to staff all the positions. Do note I do plan to rent from Hertz again in the future as these are difficult times and Hertz has been an excellent company for me in the past.

I liked that the entire experience was very smooth and uneventful.

They gave away my rental!! I was stuck the whole weekend without a vehicle!!!

Tardy, dirty vehicle, broken/faulty vehicle. Always check in and around the vehicle- even underneath the vehicle, before driving off

The car smelled really bad, it shakes when hitting the brakes, and the service light was on from the time I picked the car up.

My experience could have been better if the car I reserved had been available at pickup

The employees were fantastic and so was the car - the problem is that the rental place is NOT at the airport itself. It's about 10 minutes away. Granted, Atlanta airport is huge, so it's probably technically on airport property... but it's not at the regular car rental center. Routes provides a shuttle, but the shuttle doesn't start until 6am. We had to drop our car off at 4am for an early flight, so we had to get a Lyft/Uber from the car place (which obviously added money). Dropping off after hours was also an adventure... the gate was closed and we had to find a place to hop over. We knocked on the front door until a security guard came out. The guard was lovely and super helpful, but I don't know what we would have done if we were older/not physically able to hop the fence. If we hadn't had to drop off after hours/outside the shuttle hours, it wouldn't have been a huge deal. So just FYI if you anticipate dropping off after hours!

Do not ever use this place. They are disorganized, they take forever, the car Windows were filthy inside and I could not see through them, and you wait forever for the shuttle bus when you’ve already taken the shuttle train to the car rental area. I blame Kayak. Their website guides you to this site by making them look super cheap, and by making the other car rental agencies look expensive.

Lost all my money for nothing

I was unable too get the rental due too unclear information and because the people at the rental place didn’t want too provide the rental …

I don’t like anything about the service you guys are scams I don’t even have a number to call when that something is wrong and I cancel my order and I have proof and instead you keep charging me and you’ve charged me three times and I’m really fed up.

This place is a scam and I keep taking my money I’ve been charged three times and I canceled my return and there was no deposit because if there was they would’ve told me I’m tired of you guys taking my money away from my account every time I look.

Unable to retrieve rental.

It's offsite from the airport (You have to take a train from the terminal to the rental car center, and then take a shuttle from the rental car center to the Routes location. Pickup was extremely difficult, and the car smelled like an ashtray. Would never use again.