Messner Palace

Location, breaksfast etc all fine. Room nice enough except curtains don't close so morning light comes in.

The air conditioning in my room did not work and was not repaired. On my first night I was told there was a fan in the room, there was not. One was delivered around midnight. It was over 30 degrees (and humid) in my room, even with windows open and then the mosquitos came in. I asked for a refund and was told to write a letter which they will pass on to their insurers. I have done so but am not optimistic that anything will be done. Safe had no lock! Access to the room was difficult because the key/lock system is sticky and it takes a lot of perserverence and two hands were required to to unlock and lock the door.

The breakfast was bland. The staff did not seem to care whatsoever. But the absolute cherry on top was the broken AC. The reception staff kept lying to us night after night that it will be fixed the next day, but it never was. We were reduced to sleep in 30 degree heat with a noisy fan blowing over us. We asked for a second fan several times and they kept promising we’d get it, but it took several trips to the reception until we finally got it. 1 night with 2 fans and the next morning when we went for breakfast, someone had gone into the room and removed the second fan! Absolutely unacceptable for someone to creep into our room like that at the first opportunity. No respect for people’s privacy whatsoever. Worst hotel experience.