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Location was great, spa pools were amazing, food was great value
The facilities are very charming with scenic country views, great pool and relaxing spa.; Staff is very friendly. Rooms can be better soundproofed. Can clearly hear shower running next door.
Spa facilities were amazing, breakfast too.
Hotel Kaskady is a good choice when travelling to Slovakia. Its located near Banska Bystrica in a small village with nice mountain view. Hotel has spa facilities, so you can really relax after trip or buisiness day. Unfortunately stuff at restaurant doesn`t speek english well, but on the other hand they try to be helpful and you do not have to wait for service. So generally I reccomend this hotel for business trip.
Swimming pool + sauna, food+ drinks I missed better sound insulation of rooms
Beautiful pools and spa facilities. Very friendly staff.
On the day of our departure there was a minsunderstanding on our part regarding breakfast hours. Because we had an early train to catch before serving hours, the staff prepared coffee for us and fixed a gerenous, packaged breakfast to take with no advanced notice. These ladies and the entire staff were wonderfully gracious and understanding. No. We walked past the other options and this was clearly the right choice.
Beautiful town square and vuew Loud music until 2 am, staff indifferent, difficulty finding parking to hotel
I was the only guest & the chap at reception & the dining lady were very nice if not often around. Location was good as on the main square. If wanting to attract more international travellers the hotel needs to have qualified & experienced reception staff. The staff was very friendly though-no problems there. My room was pretty basic, smelt even though clean & had a problem with ants.
nice big room with good bed, clean place with charisma, no parking in front of hotel
Restaurant in hotel is really good - excellent staff there. Rooms are comfortably designed. What made this trip wonderful was that there was an error on my bill - I didn't notice it until after it was paid and I left. By the time I was able to contact Hotel Polana, they had already fixed the error. Will certainly be back! Design of bathroom - especially placement of toilet - is too cramped.
Hard to say...the receptionist at the check out time was very pleasant and apologetic... I travel a bit and this was the first hotel in which the TV did not work and was not fixed or changed in spite of 2 requests to do so. In the restaurant, a Caesar Salad (over 5 Euro charge), was a lettuce (hlavkovy salat) with boiled eggs in it which became uneatable when standard (on the table) dressings were applied. Dear Chef, romaine lettuce is used and the key ingrediet is a special dressing which makes romaine lettuce a Caesar salad. For extra child the receptionist at the checking time (2 pm) requested a charge beyond contractual 18 Euro, claiming that the amount does not include the breakfast. As a result we opted to have one breakfast less.
This last one was probably the fourth time I was at Polana Hotel. It's conveniently located and easy to find for those who travel by car. Rooms are comfortable and neat and the restaurant is good to dine alone or with local businessmen. Next time I'll stay here again.
Everything about the hotel was nice, the restaurant was especially nice. The staff was pleasant, the room was small and the bathroom was quite small.
Restaurant excellent with food out of this world Can be noisy in rooms on main roadside
Rooms are clean with wireless access, the food at the restaurant is excellent and the prize for the both affordable, very well located dowtown in a nice area
the staff were attentive and very helpful when asked, service with a smile rare these days. the hotel was well situated with plenty of nearby attractions and walk into town very easy.
to be dowtown and easy access Except the nice looking Lobby the hotel has been poorly renovated years ago and room was not clean and very basic bed for the price compared to other hotels in Slovakia. The breakfast was very...very basic and light for 6 Euros.
Easy access to city center and castle, but not much interesting. The staff didn't treat a guest (was not in the manner training). Too much heaps scattered of cigarette butts at parking site on the hotel front gate.
Very kind and flexible staff. Bed was to short
clean rooms, friendly and professional person in the reception. Nice place.
Modern room in old building; good job in upgrading! Service at the reception is personal. There is a lot of construction going on in the buidling. The restaurant can only be reached via the street entrance. Breakfast was mediocre.
Recently renovated to a high standard for the price. Very close to the main square.
Great hotel very close to station (Mesto, not the main station) and old town. Good breakfast in enormous restaurant. Complimentary apples always available. Difficult to find - no sign at entrance (it's joined to the opera house) and reception usually unmanned (need to find someone in the restaurant).
It was new. There was no smoke stench. It was clean. It was near the town center. They didn't provide soap.
very succesfull renovation of interieurs that had become a 4star quality indeed.
Dobre hotel!! Good location in a nice town. Good value. 24-hour open reseption.
The breakfast was not with buffet, swimming pool and sauna do not exist
We knew from reading other reviews that the entrance to the hotel would be hard to find, so we were prepared. The rooms are comfortable and done in an art deco style appropriate to the building. There were English speaking staff on the front desk and in the restaurant.
Very helpful staff