Vijlen Hotels

The owners were very friendly & spoke excellent English. We would like to return & do some walking in the surrounding undulating countryside. It was well situated for our trip to the Christmas Market in Aachen. I would find the Nature room a little difficult to sleep in with all the stuffed animals & antlers over the bed.

Very friendly and helpful owners.

Nice owners. Good position to visit both Aachen and Maastricht. Free parking and free Internet connection (LAN by electric wire, ask owners for a free adapter). Good breakfast. If you want, you can eat in the pub for dinner (I suppose for lunch too). No problems to have the breakfast in the early morning. Room very clean. About 1.5hr from Dusseldorf-Weeze Airport and about 2.5hr from Frankfurth-Hahn Airport. No hairdryers.

nice comfortable hotel called a "castle hotel" and hardly any castle things or sphere available restaurant not sufficient for number of guest for both diner and breakfast

Everuthing was better than expectation. Food was good for dinner and breakfast. If you want to relax, I recommend this hotel. Nothing at all.

It is not a hotel, but a "guest-processing facility" and not a very good one. Common parts are scruffy, staff are invisible, there is no warmth or atmosphere(no heating in my room despite snow on the ground outside) and the food was mediocre.

Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night

convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.

The reception staff is helpful. There is no refrigerator and smoking smell in non-smoking room.

Swimming pool/spa While in a non-smoking room, the corridor we had to use to get to our room stunk of cigerette/cigar smoke.

the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one

the spa and the swiming pool room to small, no internet conection, a bit rundown

The hotel is nice and quirt, located in a park. The room was big and comfortable. The food in the restaurant is excellent but the service was not very professional. The barroom is a bit old fashion (standard room) and not very comfortable. The room was cold when we arrived; the personal arranged the heating problem

The araff were nice Very old,need to make renovating in the breakfast and dining room

Very effective heating ! Friendly and helpful staff Bed linen was clean, but a little discoloured

Good location, close to train station. Decent breakfast. As expected for what we paid. Room door lock was not secure. The lobby was full of cigarette smoke. No front desk staff at 7:15am when we wanted to check out.

You get buffet breakfast and its only 10 min walk to the nearest train station The service wasn't good. I had no t.v in the room, had to ask 4 times! and it took 2 days!

The hotel staff, which was very friendly and helpful. I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.

Hotel's close proximity to Valkenburg rail station and city Centrum and free vehicle parking in a private lot at the hotel. Bathroom was clean. Most staff was friendly and helpful. Room and hallways in our wing of the hotel had a decidedly musty smell. Hotel should add some security to its one guest-accessible internet computer; a user (probably a guest's kid) apparently had been able to switch the default wallpaper to an inappropriate and offensive image.

Quiet environmen, but close to transport. Yes, lack of internet. Only one computer terminal available for the whole hotel. Wireless network would be ideal,

Convenient in terms of transport and the counter service is good. The bartender is entertaining. Poor facilities such as no curtain in the bathroom - the floor is wet after bath; no internet connection, no water boiler in the room; I would rather to pay more to have these basic facilities.

The very friendly and helpful staff, all of them, you should be congratulated on your staff training! The breakfast was OK but having to walk all the way to the buffet and back to your table was a bit much. Could the breakfast bar not be in the middle of the vast room? The dreadful music, a bit thighclapping and hopsa heisa.

Information on train service, local site seeing / walk tour map, etc. Should allow guest to use atleast two hours after check-in time, if required.

the customer service of the hotel staff overall was very poor not very happy with their attitude especially the restaurant staff restaurant and bar

Nice view

Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently

Coffee making facilities in the room would have been nice.

Easy access from motorway. No airconditioning. Too much noise from motorway. Unattended water leak in bathroom.