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Really loved the room, so nice and comfortable, with a beautiful view and a romantic fireplace. The kitchen was really useful No, everything was as we expected
Clean accommodation. Everything worked. A couple of late night parties in nearby rooms. Nothing to do with the hotel really.
Central location in Whistler. Spacious and comfortable. We were offered a reduction for the car parking charge. Friendly and helpful reception staff allowed us to check in early. (12:00) Facilities were poor. Pool and surround was dirty and untidy. Sunbeds were filthy and sparse. Hot Tub was not working. Room was comfortable but dull. Poor lighting. Noisy cleaning staff talking loudly in corridors ensured that we were awoken early in morning even though we had Privacy sign on door. Car parking charges should be included in the nightly rate.
Location was great, centrally located and rooms were comfortable with refrigerator, microwave, dishwasher, and stovetop. Staff was rude and front desk was unmanned. It took me over an hour to check in and when I did, they gave me a room that was already occupied by a family. I had to go back downstairs multiple times. Then I had to wait for over an hour for them to clean a room because they could not give me a room with two beds because I purchased my stay at a discounted price. The parking was a rip off because the spaces were so small that most people could not fit their vehicles in the spaces. Myself and two other people had to find other parking spaces, even though we had paid the hotel for their underground parking.
They don't think it is below them to wash the dishes. They vacuum the floor. They air out the room. They live a rubber duckie after making the bed almost as fast as you get out of it, yet I rarely ever laid eyes on them. They must be Santa's elves. Superb!!
Good Quality for money spent.
Enjoyed the restaurant at the hotel tremendously. The staff was excellent and made us feel so welcome.
I love the beds at the Summit! I always book there because it is so cozy! The rooms are comfortable and the spa always smells so good, I will have to go next time I stay. The staff are always amazing. The hotel is a great price and it's close to all village amenities.
We enjoyed everyone minute een though we were only theree for one night, we lkoved the room service, location, and even the nrestaurant in the hotel, t was soo good we went back for breakfast. We also loved the spa and outdoors heated pool and hot tub, we are to go back rally soon. we loved everything
Great location to the Village walkway, restaurants and shops. The nicely appointed studio condo has a king bed, sofa, kitchen w/4 place settings, a Keurig, small balcony, WiFi, even a small gas fireplace, and all the amenities one would expect. The staff is courteous, friendly and helpful. There is a shallow pool, hot tub and on site parking ($20/nite extra). Just across Main St is a terrific crepe restaurant (Crepe Montagne) where we had breakfast twice. Check out their "revolutionary rent a fish" program. We had to leave!
Great staff, location and room. Really enjoyed and highly recommend!
great location, the staff was very helpful and went out of their way to help any way they could. None
Close to everything. Friendly staff Small room, needed to be updated. Very noisy at night (from both the hallway and the street.
That we were left alone and put in a quiet place in the hotel. The parking situation as it costs money. I have never heard of paying for parking at a hotel.
The hotel is right in the village, so we were close to coffee shops and the ski hill. We came in the off-season so the village was pretty sleepy, but we were there to relax. The staff was very chatty and warm, and offered us some promotions with local restaurants and shops. Since we were in Whistler for our anniversary, we used one of the promotions to have an excellent meal at Ric's Grill, attached to the hotel. So delicious, and after a stroll around the town we fell into bed. The room was smaller than expected.
The room was nice and big and the bed was very comfy! Pool was freezing cold!!
Very clean rooms . Very nice staff, cleaning ladies were very good and friendly
Location noisey room
Excellent location in the middle of the village but not noisy at all. Friendly staff. Basic room but clean and comfortable.
Proximity to the village walk -- the main cobblestone street where all the shops are located. Close to the center of town. Bathroom was not clean - even after cleaning staff were through the second day. Hair behind door, and stuff on floor tile. Pool and hottub offer no privacy - windows from restaurant are beside pool.
Right in the village and walking distance to everything. Exits everywhere so you don't have to walk around buildings. Expensive, especially for shoulder season. Facilities were mediocre and seemed to be installed just so they could tick the boxes. Room was great but since the hotel is a little older some stuff is in need of repairs.
We went on our 1 year anniversary, and the staff went out of their way to make us feel welcome. They gave us a complimentary bottle of Champagne, delivered by the manager on our first night there. Looks like each room had their own balcony, which was a fun experience to be able to walk out each morning and breath the fresh mountain air. When we asked for recommendations, they were happy to help and did not only suggest the restaurants they had a partnership with. Overall great experience.
It was quiet and relaxing, close to town centre, pleasant staff, and fun place to be. No
The Cystal Lodge is one of the orginal Blackcomb Village hotels positioned in the heart of the orginal village. It is literally central to all the shops and resteraunts as well as a short walk to both mountain ski lifts. Excellent place to stay and will even accept pets for a nominal charge. no complaints
I made reservations at the Delta simply because I recognized the name. I originally had myself and another guest staying in a suite, when we had a last minute addition, the folks at the front desk made quick changes and got us setup with a 3 bed suite. The three of us were there to bike at the end of the season, and the front desk staff, managers and cleaners are the most accommodating group of people I've ever had the pleasure to stay with (and i average 8months on the road per year, so that's a lot). The hotel is clean. Spa is really nice. Staff is amazing. Rooms are huge for the price you pay comparatively for the rest of whistler. Nothing.
Central location in the Village. Friendly, helpful and welcoming staff made it a pleasant stay.
The feont desk staff was very friendly and did very hard to accomidate us on our requests. All the staff was great! I know it was a very busy weekend we were there, but the room we had was very noisey people were partying till after 3am and the hallways were continually noisey with people talking very loud by our room this was all hours of the night and in the morning. It was very hard to get rest.
The staff were friendly and cooperative and the allocated rooms were excellent, comfortable and with a good view, all at reasonable rates.
The suite has been recently renovated, well laid out and very clean. There is a Pool that us good for kids older than 5 (it starts at 4 ft and is mostly outside). Our room was on the second floor directly over a nightclub. Not getting any sleep before 3am really put a damper on everything else.
Service and Cleanliness was great. We liked that you could take your dog. Nothing
Priced well, facilities were excellent, and location was good. Not much
The staff were so helpful and friendly, the room was wonderful and I really enjoyed the suite facilities - particularly the outdoor heated pool!
The suite was perfect for our needs. N/A
It's quite rare to pay extra for wifi internet services. Most of the hotels world wide offer that service free.
Had a excellence experience during my stay. Great selection of beer and great food. The atmosphere in the village was positive and made some great purchases at the outdoors stores. My kids and I wished we could stay longer and will plan more vacations in the future.
Great staff, beautiful rooms, well stocked kitchen. Got s great rate for spring time. Would stay again.
good location to all of the Whistler attractions and activities
Quality, location,Service, it is as a quality hotel. Cost of overnight parking
The hotel was well placed in Whistler right next to the main gondolas. The room was well equipped with full kitchen facilities including a dishwasher. Not wild about the idea of the folf-down bed, though the extra room during the day was welcome.
I love the location and the amenities were excellent. The room was clean and the staff was extremely helpful and friendly!
Nice room and all but it was the staff that really made it. They were always very friendly. Also, we loved the pub downstairs (Dubh Linn Gate Pub).
Wonderful hotel. I went on a busy long weekend and had a very late check in - but they made up for that by giving me an extended late check out. Excellent room service. The Wagyu Steak and frites is amazing for its reasonable price of wagyu. I also did the 9am yoga class which was a nice treat. Their gym facilities have state of the art high end equipment and very clean/ provides headsets/ water bottles/ cool towels. Wait time for check in and poor quality TV - the screen colour was distorted and hurt my eyes
The staff was incredibly friendly. Lack of amenities or extras, charging for bottled water, no mini bar, old furniture, uncomfortable beds, pillows, old towels, bathrobes, coffee service in morning too short and very basic, no water pressure in shower
Service of Valet
An excellent suite of rooms, would loved to have stayed more than one night No
The bed was very comfortable and the room was clean and welcoming. Great pool and hot tub.
Great room, close to the village, staff was very helpful One of the 2 elevators was broken for most of the first day we were there, resulting in 10 minute waits. I was also disapointed that parking wasn't included, and had to be paid for seperately, this is sub-par for this class of hotel
We enjoyed the layout of the room with fireplace and eating area altogether and the view was lovely.Kitchen was well equiped. The temperture control of the room was not very good.The room was very hot and only could cool down by opening the door,also our skies and boots were not returned to our hotel and they were stored apart which delayed our departure..
Staff efficient and very helpful When the hotel is obviously not busy it would be helpful if one was allowed to extended one's stay until 4:00 pm - the offer suggested by staff was a rate of 40% of the 24 hour room rate for 2 extra hours
My wife and I stayed three nights here at the end our our recent holiday in Canada. Great location in the centre of Whistler Village. We were upgraded for free to a suite with great self catering and other facilities. Staff were extremely helpful and friendly. Great hotel in a great location.
Close proximity to the village,comfort and good service Absolutely nothing!
It's a good hotel, but not a luxurious one.
Location Price that had to be paid for the parking. Very expensive.
Easy parking and check in. Great bed!
Great location directly connected to the Whistler Village. The service was great and the community areas within the hotel are really nicely done and everything looks great. Almost all the doors in my room were hard to close. The pillows needed to be replaced and the rooms just lacked a bit of cleanliness.
that is v.good hotel
I liked the wonderful, comfortable bedding, the luxurious room, the proximity to the town of Whistler and the fitness centre I was disappointed that the booking confirmation I received from booking.com did not match the booking information the hotel had. We had to pay another $80.00 plus to get upgraded or we would have had two queen beds in the main area
Very spacious comfortable room. The room smelled of cigarette smoke throughout our 2 day stay and upon telling the staff was offered a coffee to make up for it.
The quietness and cleanliness overall was impressive. Staff were helpful and friendly.Ideal location for Whistler Village.
The hotel was very clean and accessible right to the gondola's, ski in and ski out. Located right in the heart of the village you can park your car and forget about it during your stay while you wander around and get to know the Whistler village area. Close to shopping, restaurants, entertainment.
The room was beautiful! The bedding was so comfortable we didn't want to get up. It was clean and well situated. Yes. The workmen were installing new carpeting directly above us. This resulted in pounding, scraping and dropping tools on the floor all afternoon long. I went to the desk after several hours and complained (something I never do). The person did not offer to move us that day and said the noise would stop in 5 minutes. 45 minutes to an hour, it was still going strong. I think this is inexcusable.
MInt shampoo and great mattress The top sheet on the bed was a bit rough, need finer weaved sheets. The additional daily parking fee was a bit stiff.
Fantastic hotel and staff. Our room was great. Highly recommend spending a little more on the suite with a hot tub. So worth it. Don't pass this gem of a hotel by! The only thing we didn't like was the fact that we couldn't stay longer!
The hotel is conveniently situated in the village and the room was well equipped for a family with lots of room and comfort. No gym and no recycle collection in rooms.
Excelletn location and hotel rooms, they are small one bedroom apartments with fanatastic kitchens Bedroom got too hot and not enough lighting
Benevolentness of hotel employees. Nothing.
it had a bedroom; enjoyed the pool and hottubs and of course the fireplace very loud- could hear people in hallways and the people next door were partying very late at night and we very loud
Easy, Free parking, service and comfort. Close to amenities. I told the curteous staff that during the night, the doors in the hallway slammed alot waking up myself easily but my wife too who is not a light sleeper.
good pool and hot tub sink in bathroom almost plugged-drain plug filthy
i like the kitchen...it's pretty good.
We like the space itself and would book accommodation here again. We would also recomment the hotel to families and young sports minded people we know.
The hotel room was very clean and tidy and love how close it was to the village:) No we wernt too happy the bed was uncomfortable and the pictures online are "very" decieving to the room we really has the pool and hot tub were sooo small with no sun on it at all !! The showers water pressure was terrible!