Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "Good crew, did a good job making us feel good for a delayed late night flight."
Cons: "For some reason air was never turned on. Air only seemed to flow once we were moving but sitting at the gate and once back on the ground taxing it got very hot again."
Pros: "Seats were very comfortable and they provided free movies with a seat console for a 2-hour flight. Great!"
Cons: "Nothing"
Cons: "No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no."
Pros: "Comfortable seats and smooth red-eye transcontinental flight."
Cons: "If there weren't a 15-minute delay due to maintenance."
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "Even though I was in Group C, I was one of the first to board (Groups A, B, and C were called to board all at once). Since the gate agent said the flight was full and there would be limited space for carry-on bags, being one of the first on the plane was nice. The leg room (I'm 6'2") was good."
Cons: "The crew only did one pass through the cabin with soft drinks. Perhaps because it was a red-eye? Anyway, on a nearly 5 hour flight, I would have liked more than one small cup of refreshment."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Legroom in coach and snacks"
Cons: "My wife and I were assigned seats in separate rows"
Pros: "The early boarding for families with strollers and the comfortable seats with a little more space than other airlines."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Cons: "The flight was delayed 2 hrs. Engine as no flight permission problems. My seat was hard."
Cons: "Too much talking on the loud speaker. Cabin lights on with over an hour left in flight"
Cons: "I forgot my earbuds and there were no complimentary headsets available"
Flight and seats were great. Food service was average at best. The real main problem we had is that we got cheeseburgers for the kids but the plates was extremely hot. Like ridiculously hot and the stewardess never said anything. Luckily or unluckily my wife touched the plate and was able to deal with it before the kids got burned.
Terrible experience delays going there and delays coming back will not be flying delta
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Cons: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Cons: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Pros: "The crew is attentive and friendly The seats are flat-lay"
Cons: "The food is mediocre at best Seats are narrow"
Pros: "Comfortable seats and great movie selection. They also had books and games for kids."
Cons: "The food was good but could have been better."
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Pros: "This space intentionally left blank"
Cons: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Pros: "Bunch of crooks gave me the wrong time. Missed my flight"
Cons: "Getting correct to information"
Cons: "Canceling flights with no notice and rescheduling made me lose a day"
Cons: "The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another."
Pros: "Crew was very attentive and pleasant."
Cons: "Stop charging for carry on baggage for outside of Canada flights."
Cons: "Best check in. Allowed earlier flight for a fee which turned out to be 30 minutes delayed but overall excellent check in and crew. Love porter"
Pros: "The crew was very nice, and I love the complimentary craft beer!"
Pros: "Snack options, flight attendants"
Cons: "Flight was delayed only a few minutes before initial boarding. The inconsistent communication ‘tween screens, loud speaker, & sent to my phone lead me to wait on line to speak to the person at the gate for clarity-when my turn came he did not help me but some pushy other passenger despite my protest"
Cons: "I was caught off guard to find out at time of check-in that I had to pay a substantial amount for carry-on when I had specifically asked for a carry-on not just a personal item when booking my reservation. I ended up paying more than saving where I could gone with another company.VERY DISAPPOINTED"
Pros: "Very polite"
Cons: "Nothing. This’s my first trip with Porter. Excellent in everything."