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Was pleased to get a front seat,in 3A nice and comfortable

Food and service was good in plus

Boarding was not so nice. Couldn't understand person calling out boarding groups

Delayed, emergency landing, 3 hrs late arrival

Air Canada has treated me excellently every time I've flown with them. However, this connection was through United, which, on my flight to LAX, was delayed 3 hours. I should have known how this would go.

Since this flight was delayed, I would not make my connecting flight to Tokyo. Flights with Air Canada to Tokyo were all booked that day, and several days afterward. I canceled my flight and am awaiting refund. I booked with another airline. I am severely disappointed with United's behavior. I've flown out of several countries from various airlines, and the US and US-based airlines are the only flight with consistent delays. It's honestly embarrassing. And I suppose, while I'm complaining, I'll add--as someone with a severe peanut allergy, it was important that this flight was with Air Canada, who actually cares about my safety. That I had to miss my flight and book with another, potentially dangerous airline, added to my dissatisfaction.

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

friendly and courteous staff. flight was empty on both legs. was able to sleep in the entire row to and from vancouver.

plane interior a bit dated. low quality of food from jfk to yvr however the yvr to jfk had great food.

Actual meals! A few free movies & shows! Pillows & blanks! Landed earlier than expected!

Older aircraft Limited entertainment selection Wifi entertainment only on one leg of journey

A clerk of ANA was awesome.

The flight to Tokyo was changed at the airport because Air Canada had overbooked and the seats were fully checked-in. So I could not get on my booking flight and had to wait for them to arrange new flight from another air company, to check in it and board for more than 5 hours in the airport!

Good deal for the time of the year and convenient to be able to fly from YVR. The flight timing was convenient, allowing us to spend a full day at our destination and not too late coming back home.

Delayed arrival on our return. The in-flight entertainment takes a while to come on, made our kids restless for the beginning and end of the flight. The boarding gate at LAX did not have a waiting area for this particular flight. We had to wait at other gates which were super busy for their own departing flights and come to the gate for our flight right at boarding time.

Great crew! On time professional

Food average,

I am pleased with all aspects of the flight and crew!

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

good experience.

I loved the staff! Even though I was flying in economy, they did everything in their power to make my flight the most enjoyable it could be. They found me an aisle seat on a full flight when I wasn't satisfied with my middle seat.

There was a passenger in front of me who thought she was the Queen of Shiva and was very rude towards the staff members. Her experience wasexceptionally different than mine.