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Welcome arrival and efficient checkout at reception The sounds from the outside bar area in the 'garden' echo around the enclosed quadrangle, and residents were allowed to make a lot of noise until past 3.30am. The hotel management should take this into account when setting the policy for the use of this facility as it kept us and other residents awake.
Good sporting facilities (gym, tennis, squash, swimming pool. Poor service at the reception. Had a room at the very far end (6-7 min walk!) and very frustrating when no phone calls any day were picked up at the reception desk. Very slow internet speed in the rooms.
It was good morning breackfast. I did not like staff, bad servise. they have 2 computers also very old, dirty and dusty. one was out of servise completely. onather working very poor. no printer scanner copy facilityes everithing was not working. They do not have suttle bus to windsor city and ordering taxi was quite expencive and time consuming. there was not any acces to rail as well. no tooth brush, no slippers, no adaptor, TV aged as my gradmather, very dusty room, no air conditionering, bad smell in room...no iron... i will never stay here agin.
The room and the dining experience The lack of direction to get from one part of the hotel to another
easy access location good - pleasent area
The swimming pool & outdoor drinking areas The bedroom was too cramped& the pillows were too firm
We had no running hot water and had to use our daughter's room to wash & shower. There was also a lot of building and upgrading going on. Also the rooms were too far away from the main reception and dinning room.
The room was pleasant and had everything I needed but not "superior" The restaurant food, the dirty toilet, the attitude of staff
very quite and peacefull,outstanding breakfast, very polite staff,good security. excellent well kept grounds.I was also upgraded to a room in the main building owing to disability. absolutely nothing
The rooms were very comfortable, well-appointed and clean. During a muggy June, it would have benefited from air conditioning in the bedrooms. Dinner in the dining room was disappointing. They seemed to use leftover bacon from breakfast in as many dishes as possible, including a caesar salad.
The location is superb, Stroks restaurent was fabulous, couldn't fault the hotel at all
The curteous & helpfull staff.
cleanliness of the rooms and cooperative staff. Car Parking facilities or should I say lack of them.
Room of adequate size for a single. Comfortable chair. Poor level of lighting for reading. Couldn't turn down radiator so needed to keep fan on all night!
The position of the hotel in Windsor and ease of getting everywhere
The location is stunning, right on the Thames at the bridge that links Eton and Windsor. The staff were friendly and attentive. The facility is a little worn, but it's an historic hotel and we didn't mind.
The location is perfect for central windsir;everytrhing is within easy walking distance.
nook rooms across the road fom the reception are very nice...ask when you reserve! breakfast could be better...
the staff was very helpfull the room was excellent they should had place like a balcony or something for people who are smokers
Location Superb The pressure in the shower was the only fault. Otherwise it was perfect
emptying bottle bins at 6.30am!
The environment is excellent
The staff they were very friendy and efficient. We requsted breakfast for 04:00 and this was no issue. Bar and restaurant staff were also excellent. No everything was very good
fantastic building with unique history in lovely surroundings would have been nice if the room had been heated prior to our check in as it was freezing and explain how it worked
Amazing building with lots of history, we had no idea over 200 movies had been filmed there! Also, we hadn't realised the famous village of Bray was five minutes away, worth a mention on your website. Fabulous location right on the banks of the River Thames.
The view of the river from the room, and being able to check in a little early
The Oakley is incredible! The room was the perfect style to match the hotel, the bed was very comfortable, and the sandwiches are amazing! It is beautiful to walk around the property both at night and during the day. The whole hotel is gorgeous! I can't find anything bad about this place!
The grounds Did not like the Beauty Salon, Booked my wife for a 40 min massage on her Wedding Anniversery and only got 20 mins. Absolute rip off.
The room was spacious and well appointed Vegetarian selection was limited
Excellent quality in a beautiful setting with very good facilities.
location, excellent for windsor horse show.
Close to the airport The rooms was far too hot.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Nothing decor very tired, noisy
The food was great, and the service terrific too. Doors a bit scratched up.
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
the strict minimum!! 14 GBP for wifi
Slick check in, very clean and comfortable
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Close to the airport. Elegant in its own way. The rooms are a bit small.
Excellent hotel, very well placed directly opposite the Castle. Staff very polite and friendly, modern room very comfortable
The hotel was excellently situated and well appointed The bed was too small and the breakfast expensive
Great Location (across the street from Windsor Castle). Polite & helpful staff.
overall an excellent hotel and very helpful staff made our stay very enjoyable. great location close to Windsor Castle
Staff were very friendly and helpful. Breakfast was lovely. Location excellent for our trip to legoland as shuttle bus to legoland directly across the road. I found at evening time and early morning the noise of aircrafts flying overhead quite annoying. But would probarly be the same at any other hotel in windsor.
Thought the room was big and comftable Staff did not speak good english
Proximity to the Castle was excellent. Being situated in the High Street was a bonus, especially for the complimentary car parking and access to the shopping area Our room was situated in the top floor of the annex with no elevator, which was an inconvenience, but the staff were there to pick up and deliver any heavy cases.
It was central to tha area where I wanted to be.
free upgrade! still not enough sound-proofing from flightpath
excellent room and bathroom and well situated hotel in the heart of windsor with easy parking being a great bonus. overpriced hotel bar tarnished our evening as prices were a third higher than nearby bars and restaurants.
room and breakfast
Friendly efficient service. Central position in the town. Good breakfast service. Over heated. Needed to use the room air conditioning to counter this which was a waste of energy. Could not open the window because it was too noisy at night - a minor grip about a very enjoyable stay.
Rooms were excellent. Comfy bed and lovely soft feather pillows. No faults at all. The location was great, close to station, Castle and shops Breakfast for the money was pretty poor, in as much as quality, although plenty of choice.
the location was excellent for everything we wanted to do and see in Windsor and the view from our four poster bed was amazing we looked straight out to the castle lack of staff on reception for checking in and out
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Very convenient, great location to airport
location for airport
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
Friendly owners made us very welcome. Excellent breakfasts. Kitchen and tea making facilities available. 5 minutes from town centre and station.
Nice 'n' Very Big Room., Owner is veryyyyy courtesy and nice. The hotel is so convenience in parking and free. Breakfast is fine. Not a lot of various breakfast menu but you could tell them to managed it for you.
Very comfortable and pleasant stay
friendly and helpful staff and very close to town centre mattress too soft
Unobtrusive management BIt pricey
Very Friendly place & Ideally located close to Windsor's main tourist attractions. No Parking Facilities.
Very friendly hosts, very close to centre of Windsor. A good base for a visit to Windsor. We found the lack of bathroom door to the en-suite a little off-putting, especially as the toilet faced the room door. The room was very clean, however the odour of bleach was slightly overwhelming.
The good points are summarized above and there is nothing to add. The room was extremely cramped and was barely suitable for a double bed. Worse, the wc and bathroom were separate, with no hygiene facilities in the former. The room had no window, relying on “borrowed light” from the wc and bathroom. The bathroom had no door. The wc door was glazed, with attendant lack of privacy, and was located just a few inches from the bed.
Owner of b and b 'Dee' -warm, friendly, generous. Room spotless and homely. Breakfast- delicious and plentiful. Slightly impratical not to have a door on ensuite especially for when you need a number 2! Car park a little walk away and a little added cost.
Booking: - I didn't like to leave details of my credit card, although they were not required for payment. - It would be helpful if customers could use special criteria like "Creditcards exepted", "parking included" in their queries Value for money: Generally everything in the uk is more expensive as abroad. So the best possible vote is "fair".
nice welcome and advise re parking, which is little difficult on this street. good location just off the M4 link road, an a 10 min walk to the town centre.Some nice pus nearby as well limited room for breakfast if yo all rive at the same time, but not really a problem as such unless you are in a hurry ! Good breakfast though
Wonderfull stay - steve and dee lovely and a comfortable bed, en-suite in a clean well furnished room. Breakfast amazing too! Thank you also for understanding about my late arrival due to weather :) Arrived late and local parking quite difficult. However possible.
Friendly personal service No on site car parking. Car park a little way from b and b
Very welcoming host, value for money. Great room size and facilities only lacking an Iron. Definitely be stopping there again as location is ideal for Windsor attractions.
centrally located in Windsor, friendly atmosphere. Rooms were a bit cold. There was no service or bell-boy to help carry bags to room or to assist in in-room facilities
Most of the staff were vert friendly Night manager would not look up a phone number for me on the internet, something I would expect any hotel to be able to do.
Very nice hotel for the price; was warned that the room would be small but was perfectly adequate for one person; really clean; digital tv provision; free wireless is fantastic No bath; only very basic t+c provision - no biscuits! and only breakfast room servcie
Modernisation yet retains character Lack of parking or arrangement with parking company.i would suggest setting up an arrangement with victoria street multi storey which has overnight parking.i spent 2 hours getting to windsor and another 2 hours trying to find safe overnight parking.i dropped on victoria street by chance .
The room, bed and bathroom were good and comfortable. The location is excellent. The room was hot and noisy. The breakfast was cold.
Extremely attractive hotel, beautiful food in the adjoining bistro (try the sausage and mash!). Excellent location right outside the castle walls, right on the High st for shops and bars. Beautiful, really tastefully decorated hotel. An absolute pleasure.. Reception was extremely small and crowded at times, and hotel lifts were under repair for duration of stay.
Excellent location easy for transport links and good shopping .Good selection of local restaurants and the castle trip well worth a visit. Noisy plumbing systems.
Staff was quite rude, except for the restaurant. Restaurant was great Very smelly hotel, no minibar, not even water bottle in the room. First night nobody could explain to me how to connect to the internet.
Staff were very friendly and helpful - lovely bar area Room was very pokey and small and quite noisy
Central location. Full English breakfast was very poor - over heated and the worse scrambled egg I have ever tasted. I travel a great deal with business - over 50 countries worldwide. Staff were very average - need to be more polite and friendly.
Everything was fine. Building is old so bit cold inside. There is no reception I found everything was discussed over tel., sms Or e mail. Breakfast has to book before visit. First time during my 20 years traveling experience I found that there's no reception or person to help you in emergency.
Food was quite good. Tiny, cramped rooms. TV and Aircon did not work. Staff were very unhelpful.
the staff where excellent no
Staff very friendly, made us very welcome. felt that dinner was rushed at the hotel. Bar was closed before 11pm. when our champagne was opened at dinner, when cracked there was lots of overflow which was over carpet and so our bottle was quite short on contents. There was no offer a replacement which i do feel we should have been offered.
Small, but nice air conditioned room. Excellent breakfast. Room was next to a door and the car park, so some noise.
I was there for a bed for the night, they provided me with this requirement
friendly staff, good breakfast and newspaper
We only stayed for a short period of time. The room was comfortable There was a huge gap under the door. We stayed in room 34. The bathroom is very tiny if you are owerweight or disabled would have difficulties to access the bathroom
Nice rooms and good breakfast, pleasant service first room window was right next to a extractor fan with a constant buzz coming into the room
Pleasing reception staff, who were welcoming and helpful.
The breakfast was excellent! The room was quite small. The photo when booking suggested that the room was considerably larger.
very friendly staff and good breakfast room was too small noise location and smoking (I asked for a non-smoking room)
Nothing actually. The room was pretty ordinary. The furniture and fixtures were broken and not cleaned thoroughly. The room was not tidy. Certainly not worth the money I paid. I was served expired stuff for breakfast. This was the shocker.
nothing stikes me in particular water temperature was a bit too eco friendly.
Breakfast was OK Terrible service, when we got there the heating was off (All radiators were cold) despite being a very cold day. Once they finally put the boiler on, we then found out room's radiator was faulty. Finally the agreed to move us to a different room. The new room was smaller bed was not even a proper double bed, and very uncomfortable and the room was above the bar. Seems lke we were punished for complaining! Avoid!
the politeness of staff ie one of the bar staff devoted a lot of time to my 5yr old son made us both feel welcome.They chef cooked specially for us from a menu that finished at 1800. if i had to choose one thing prob breakfast could be a little better ie ask for brown toast recieved white orange juice ran out took a while for more to come.But i have to say everything else about hotel far outweighs these few things
Staff very friendly, downstairs lounge area very nice. Bedding was very frayed, curtain pelmets coming off attachment, spa bath broken, unable to use bedside lamps unless wall lights switched on. obviously a wiring problem.
Very friendly staff. Excelent / handy location if visiting Windsor.
First Room 221was grossly overheated and impossible to open window as a noisy air conditioning outlet from from kitchen ? was outside .Second room 208 was ok if a bit small and bathroom a bit tired
The hotel appears to be very cosy and love all the different rooms where you relax, on my first visit we stayed in the executive room which was very pleasant for the price, the second visit we were given a very small room and we were disappointed with the bathroom, the radiator did not work and we were quickly moved to a much better room. Small room, bathroom in need of updating radiator not working
We had a problem with our room and they upgraded us to a better one with a 4 poster bed. Breakfast was poor.
The bathroom smelled of Cat urine. There was no key at 4pm (previous guest took it), I left to meet friends at 7:15pm, still no key... Was told to return by 11:30pm as there wouldn't be anyone there to let me in after that time! Not convenient at all
Friendliness of staff, bathroom very nice, decent breakfast, quiet.