Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Room very spacious Breakfast expensive for what we got.
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
Wonderful hotel great food and service.
The long time at the check out in the morning. A four star hotel should have teo reception staff at this busy period. Also it is a long way to the bottom car park with your luggage.
Quiet with plenty of staff on hand, most of whom made you welcome. Bar closed at odd times, like 2/30 on Friday afternoon, just as I arrived and wanted to relax with the paper and a glass of wine.
Decent sized bedroom and excellent bathroom N/A
Fantastic room - huge and luxurious.
it was quiet and convenient car parking
The warmth and friendliness Not really
Staff were very good and attentive Overall, hotel was fine but felt a bit "dated"
Our room was spacious, clean and very comfortable and the staff on the reception desk were extremely efficient. I wish we had stayed longer!!
Comfortable. Friendly The Restaurant could be better both for Breakfast and Dinner. The Orangery/Bar/Lounge menu and food were better and better value
I have stayed there before and the staff are always welcoming. When I asked to be moved to a quieter room away from traffic, this was dealt with quickly and without fuss.
Very nice girl staff
Nice hotel, good facilities No improvement on breakfast, often cold or without hot drinks
Staff were helpful and friendly The rooms lacked maintenance, with some basic faults not fixed. e.g Shower head loose and needing holding to use.
location next to sports center where my daughter was competing breakfat cold
Good value hotel. Decent breakfast and good evening meals. Bargain prices and a good choice overall. Would happily stay there again.
convenient to location shower could have been better
Good value for money. Food (Breakfast) was lovely. Decor was dated, but kept very clean.
The restaurant The bathroom was pathetic, thetoilet didn't flush we had to use the waste bin. After reporting it it only worked once after the repair.A tile fell of the side of the sink unit & parts of the formica was missing.
We were going to Brands Hatch and this was the only one which had rooms and hence we booked and stayed! was not the best or safest looking hotel when you drove in, but everything was ok.....Breakfast was served in this nice classical looking space and it was nice. The rooms were decent in size and were clean. It has most things that we needed. But they gave us a twin bed room when we had asked for a double... but it was late so and we did not mind. Single towel when there were two of us. The Beds could have been better but fair enough.
Noise from the corridor - the room was 160 and the door outside banged until about 3am. Also the restaurant was shut due to a function and we had to go back into Lakeside to eat.
it took 3 rooms before we got the type off room we had booked ,then there were no towels ,on asking for extra milk ,for theroom ,it was coming with a night porter butt never arrived ,the staff were just not switched on ,tables in the resturant were not cleared between courses
Close to highway the price was too high. I paid 100 pound while all other guest paid 75 pound. The internet charge with 14 pound if a complete overcharge and did not work properly
Good Quality Self Service Breakfast Rooms in need a refurb starting to look tired
Location Looked shabby in places. Bar was expensive
Great Stay, elegant surroundings, easy parking and great food. Bar prices are a bit too high at 3.50 for an expresso, same 3.50 for a single short.
All was as described. The room had an odour of stale smoke although it was a non smoking room.
Very clean. Breakfast was lovely. We asked for a late check out, yet our key cards were cancelled, and housekeeping asked us if we were leaving. Two thin pillows, for two people is appalling for a 3 star hotel.
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
nice and warm in the room, one night it was very noisy in the corridor..
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
friendly staff, willing to help, close to amenities
Too bad the price did not include breakfast!
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
was a great location by bluewater, clean and good value for money
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
Reasonable value for money. Reasonably equipped room. See above.
I was made to feel most welcome by the reception staff, who were very helpful. None
it was close to lakeside shopping centre staff very rude
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
Nice, spacious, relatively luxurious bed and breakfast Very nice restaurant Nice location, in the middle of rural Kent though still 20-25 minutes from Maidstone Not really geared for business travellers. Breakfast is after 0930! You are offered continental breakfast in your room if you have to leave before 0930. Not easy to find, especially late at night, when my mobile sat nav stopped working as there was no reception and there was no single soul awake to ask for instructions. I suggested to the owner to alert future customers at time of confirmation of booking, with emphatic fonts e.g. capitals or bold that this may be the case, so to make alternative preparations e.g. print the map or download off line map. Do not take me wrong, overall it is a nice B&B with some very fancy rooms. Very nice for a romantic weekend/getaway!
It is located right next to Leeds Castle, which is why we stayed there. It's a bit out of date and unloved. It could be better with some upgrading and cleaning up. 4 Stars? Only on paper!
Excellent tv / internet An improvement would be air conditioning
There isn't anything I can really say... Din't have WI-FI in the room.
staff very good Hotel being revamped but is very jaded
Whilst typical of so many modern hotels, this one has some helpful and friendly staff and it is in a convenient and pleasant location. The hotel only offers double rooms suitable for disabled guests - I would have preferred a twin room.
,nice leisure facilities, lovely setting and grounds distance from lift to room ,
The grounds were nice. The food and drinks were way overpriced, and on the first day the bar had run out of Rose and Vodka!
Friendliness of staff Poor quality of the function food especially the main course
Rooms nice but a little on the small side for the money. Room clean. Breakfast good. Very hot heating! Shower curtain had been doubled up and was going mouldy / smelly inside it.
The room was of an excellent standard and the staff were very friendly and helpful.
Comfort, closeness to our intended destination and the quietness considering the closeness of a major dual carriageway. Please see earlier comments about the Double Disable Room.
Always acnowledged by staff, and they made themselves ready for any questions without the guest having to wait. The room got a little too hot through the night. Heating was not on and ambient temp was not over hot. The sound proofing of the building is to such a good level that the natural adventitious ventilation has been reduced to zero.
The staff were very friendly and informative, ensuring we knew all relevant information without being pushy or intrusive. The hotel was in a good location on the A2 and gave good access to both carriageways. The carvery next door was absolutely dreadful, and breakfast was not great.
the room was clean staff friendly and the resturant was lovley next door would of been nice for me and my partner not to have to share a towel between us
Quiet comfortable room. Excellent breakfast
Room was large and clean, breakfast was great. Yeah, arrived at 2.30am to be told that our booking didn't include breakfast although i had it on my booking.com receipt that it did, Staff said there was nothing he could do and our stay was going to be £30 more expensice because of this! He did say it would be refunded, but he said that you have to book the room and breakfast seperately. No good! He did realise his mistake eventually after 10 mins of discussion, and later he refunded the difference although he had previously said that he couldn't do refunds. I think he needs to be trained how booking.com bookings work!!
It was cheap It loked cheap and basic
Easy to find, just off motorway
You know what to expect clean and decent enough All tvs not working properly,and no discount offered at check in against this point
Welcoming staff and very comfortable bed Not enough coffee in the room
The friendy and helpfull staff
I did sleep very well, we all did anyway so the comfy beds are really there
I have never stayed in a Premier Inn before. The staff were friendly and helpful and nothing was too much trouble.
Checkin extreamly freindly , helpful and informative None
It was an adequate room for an overnight stay just to get some sleep and come and go as you please It wasnt an ensuite (as booked and advertised) we shared the bathroom with another visitor. The shower was either scolding or cool, no in between. The hotelier only saw us in, and took a while to find out who we were and where they were going to put us, taking calls simultaneously, at no other point during the stay did we see any staff, which was fine but we couldnt check out. The room was so cold that I slept with a dressing gown on. And I beleive the annex we were placed in was used as a common area for staff/hoteliers/long stay visitors as there was washing up at the sink and breakfast cereals on display, this was a bit of a strange set up but didnt cause any problems.
The rooms are clean. Everything is working properly. On arrival there was no staff present. We had to phone in order to know which room was ours. The front door is open day and night without any staff present. The breakfast room is a small kitchen.
Nothing, never again No house no in address so hard to find, and Do not answer phone, no one in house,owners do not live there, house open day and night, room filthy,shower had note on it not to use, two beds in room one had been slept in and not changed, not sure about other one, very unpleasant experience
Friendly helpful staff. Self service breakfast.
Nice to have a double room, despite only paying for a single! Shower in the room was good, tv and coffee facilities also good. The closest bathroom was locked so it was a bit of a walk to the other one. Plus, the toilet paper dispenser was blocked so didn't work.
We paid £5 each for breakfast which was bread & milk in a fridge & a table set with cereal,flora & jam. No staff there at all,we were expected to self cater! Very poor value.
It was cheap. Shower and bath looked nice, but didn't use. Staff seemed hyper - as if on something, but was overly friendly. Slept over after function up road. No one avail when left. Mattress coils jutted into ribs, wasn't comfortable.
Pam was very friendly and helpful Shared showerroom was dirty with wet towels and mats all over the floor.
The stay was overnight as I was doing a delivery to hastings at 8.00am the following morning so very convenient.
place was clean and tidy ,parking was ok nice and quiet
helpfull and cheerfull staff
comfy rooms and beds, nice rooms price of breakfast is very excessive. Croissants were dry, just one bread roll all dried up, coffee overcooked
Excellent check-in staff (very good staff in general in fact with good local area knowledge) and the hotel is in a good location and easy to find. Clean room and comfortable beds. Ideal for visiting Brands Hatch or Buckmore Park kart circuit. None really. The bathroom could have maybe done with an update, but it was still acceptable.
The spa facilities and spa staff were good and the rooms were clean and had everythingI needed. The self service hot food at breakfast, even toast. I had to order my poached egg sepatarely. One day it came so quickly I hadn't finished my cereal. The next I had to wait 20 minutes before asking for this and some tea because no one had acknowledged me and my toast was cold and soggy when it arrived. The hash browns had also got soggy because it was near the end of breakfast by the time it arrives after I had waited so long. They appeared to be short staffed that day. I would prefer my order for tea and hot food to be taken upon arrival, as is the case at your Bruntsfield hotel in Edinburgh.
Excellent breakfast staff, very efficient & clean The roadworks all around the hotel!
Would recommend hotel for business travellers. Rooms and facitlites good, gym, restaurant and free wi-fi. I would suggest where possible solo female travellers are given rooms on the first floor.
It was convenient for a social activity that we attended The service at breakfast was not good. 'You cant sit there thats laid up for supper' by way of an example. The only differance seemed to be a wine glass with a paper napkin in the bowl.Poached egg was not cooked. Waitress clacking about on high heeled shoes on an uncarpetted floor was irritating. The dining room rather lacked atmosphere as did the hotel.
Staff at the hotel were very helpful & friendly Don't have any to comment on
Friendly staff, food great, room great, overall stay, more than I expected.
I have stayed before and wouldn't hestitate to recommend it, excellent friendly hotel
Staff were pleasant and smiley, room very clean and comfortable. Food excellent.
the room was very comfortable and clean and the staff were great. facilities very good. some noise form a disco but nothing to heavy
pool breakfast - no orange juice even when asked. Breakfast very very dry as it was left sitting around on the hotplates for a long time
The leisure facilities: Gym, swimming pool, jacuzzi, sauna and steam room and the breakfast I suggest each toilet room has WC brush and air freshner
On arrival there was a problem with the booking, I'm unsure whether the hotel had only received my details from you or had not received any details, but this problem was dealt with swiftly and courtiously. Access to the swimming pool was good. Breakfast was reasonable with good space between tables and no feeling that we were being rushed to finish our meal. The absence of double glazing in our room meant that we could hear the traffic on the main road outside at all times.
We stayed one night. Check in was straightforward and the room more than suitable for our purpose (visiting faimily near by)
i like the sauna and pool nothing
really helpful staff ,i will return and recommend you.
arrived at 3.45 pm, room was not ready had to wait until 4.15. hence missed the wedding
The restaurant was beautiful and the food excellent The staff in the restaurant did not understand our order and confused yhe meal twice!
Nice hotel in general Bathroom very poor, flooring had chips and dirty, requires decorating!! Bed only a double and very hard
Clean and comfortable room. Adequate amount of clean towels every day. Approachable and friendly staff. There wasn't anything I didn't like.
The room is very good for a price and the staff is very kind. Hotel parking lot is very huge so it is alway possilbe to park the car any time of year. The hotel restaurant is very bad. One night I ordered my food in restaurant on ground floor, the bar people made our food because there isn't chef.
Comfortable, clean, spacious room, decent breakfast...excellent value for money.
the room and reception the evening meal
Convenient location for travel to business meeting next day
convenient access, good car parking hunt for reception staff for 08h00 checkout on Sunday morning
The room was very small and basic, and in need of refurbishment
Nothing Tv stopped working, told us that an engineer would arrive on Monday, little point as we left on Sunday. No exchange arranged. Long narrow hole in Bathroom floor by bath. Very dated.
Peaceful area. Large room. Reception not covered. Lighting in the room was not fully operational. Large cobwebs and spiders in the wardrobes. Extractor fan in the internal bathroom not working. Broken toilet seat. No light in shaving mirror. On return on the first full day room not made up. We were moved to another room which some of the facilities not in working order which obliged the hotel to clean our original room for us to move back into. After we moved back we found that the bath and wash basin had not been cleaned. On our return from a day out on our final day's stay we found that damp and dirty towels were left folded on the beds.
very attentive staff - especially at breakfast when we asked for something that was not the standard breakfast fayre. Staff also stayed up late to welcome us when we checked in past mid-night, took our bags to our room and were generally most helpful. we had requested a late checkout....but were still disturbed in our room an hour before agreed checkout time, though they were very apologetic about this.
Very friendly staff. Breakfast Beautiful old character building . No atmosphere probably due to takeover and lack of other guests . Grounds untidy . Unhappy with lack of privacy - pathway under our window .
The room was of a generous size and the staff was very helpful and friendly. The only negative comment I would have is that the bathroom was very dated.
Excellent and friendly service. Everyone there couldn't do enough for us. Food in the restaurant was also exceptional.
Very hospitable owners.
The owner and staff are very friendly and will make an extra effort for you. The room quite old, do not expect to be spoiled...
We were made very welcome and comfortable.full english breakfast very good,could have had any choice of food. Did not use main menu but it looked good.hotel in a very nice location.price very competative.hotel appears to be under new management and being brought up to date. A very nice weekend! Hotel needs a bit of T.L.C. but I think the management are in the process of doing this.
Friendly staff, relaxed atmosphere Decor and facilities a little out-dated and in need of refurbishment
Unique hotel, good room rate, clean and well maintained, interesting. Wholesome Evening Meal. Good breakfast. Free WiFi in public areas. No mobile phone signal (Orange). The hotel bar was closed Mondays, we came down after putting our bags in the room to find the bar closed, though the owner opened up for Dinner at the time we'd agreed. Shame, he could have had a few hours of trade but we went elsewhere for a bit. TV signal variable at best, non existent at worst. Free Wifi did not work in the room which would have been useful in the absence of a TV signal. No mobile phone signal (Orange).
I enjoy your swimming pool very much - one of the best around. I phoned reception many times on the Friday evening to request a taxi but your colleagues did not answer and so I was late for my appointment. The following morning I again phoned reception and again they did not answer.
My friends and I stayed at Hilton Maidstone as it is half way between our homes. It suited our needs perfectly and was very comfortable. It was close enough to town to leave our cars there and get a cab into town. Staff were very friendly and helpful.
Excellent service and facilities None
friendly helpful staff. had deluxe room which exceeded expectations. buffet breakfast could've been better; not very hot, rubbery eggs,hard croissants and had to ask for more hot water for teapot as only enough for 1 and a half cups between us.
The stay was good until 9am, no water, therefore could not shower. After breakfast there was no toilet facilities, that was horrendous because all toilets were blocked by then. The hygeine was nil. I would expect some compensation for this depolrable inconvenience.
Great quality alround None at all
The food in the restaurant was excellent, unfortunately, they cannot cope when the hotel is full, so unless you go early, you will have to queue. The reception staff, are poor, our rooms were not available until 4.30, and sadly that was after a lot of complaining.
Nice Room! Nothing at all. Great hotel.
The staff were very friendly and helpful when asked for assistance. Restaurant food was high quality with a good selection.
The standard of service was of the highest level. Made to feel a valued guest.
The friendly staff, cleanliness of rooms and the variety of foods.
Stayed overnight as we had a Party near by to attend The air con was broken in one of our rooms on the hotest day and we were given a fan
The whole experiance was very good The only bad ponit was that 2 or 3 things on the late menu where not avalible
the whole stay was really fanstatic and relaxing, the staff was all very nice only one prob booked breakfast through this site and it wasnt forwarded to the hotel but as soon as i showed my copy of booking they allowed it, but it was this site that hadnt told them
Well set out - rooms are comfortable - easy parking Internet didnt work - aircon unit in room was broken - check out took an age (one staff member only on reception)
I was very impressed with the help I re