Grand Hyatt Xi'an

The buffet breakfast at Grand Hyatt Xi'an offers an excellent choice of western-style food, great coffee, and an interesting décor. Guests have also praised the spacious room with commanding views, walking-in closet, and separate toilet.

Some guests have mentioned that the room they stayed in was extremely hot, and the air conditioning did not cool off the room effectively. However, the hotel's luxurious and big rooms, beautiful bathrooms, and huge baths have been widely appreciated.

Guests have highlighted the helpful and friendly staff, particularly mentioning the bellmen as friendly and professional. The concierge service and receptionist Grace have been praised for their perfect and very helpful service.

The hotel's location is close to everything, and guests have enjoyed easy access to the metro to downtown, making it convenient for visiting nearby attractions. However, some guests have expressed concerns about the hotel's distance from the city center due to traffic.

The hotel offers an excellent buffet breakfast with a good choice of western-style food and great coffee. The Club Lounge has been highly praised for its lovely food, wine, and service. However, some guests have mentioned limited variety in room service food.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests who requested an extra bed for their children were pleasantly surprised with a free upgrade to a family suite. This option might be worth considering for families.

Guests appreciated the access to the Grand Club, where they received exceptional service and wellness care. This amenity could enhance the overall experience.

Some guests noted that the hotel's location is far from the city center, which can lead to traffic issues. Planning travel around peak traffic times might be helpful.

Some guests reported noise from a nearby building site throughout the night. Light sleepers may want to inquire about this before booking.

The happy hour at the 25th-floor lounge was highly praised by guests. It's a great opportunity to relax and enjoy the city views.

Guests found the concierge service to be perfect and very helpful. Utilizing this service for recommendations and assistance could enhance the stay.

Some guests experienced issues with room temperature, finding their rooms to be extremely hot. It might be worth checking the room's temperature control upon arrival.

The hotel's proximity to attractions like the Shaanxi History Museum and the Small Wild Goose Pagoda makes it convenient for guests interested in exploring the local culture and history.

While the staff was accommodating to guests with limited Chinese language skills, some guests noted that the reception staff could have been more professional and friendly. Being prepared for potential language barriers might be helpful.