Daily cleaning, installation of cabin HEPA filters on flights to Xi'an
The cheapest airline ticket to Xi'an from the United States in the last 72 hours was $1,066 one-way, and $1,159 round-trip on the route from Los Angeles to Xi'an. The most popular route is from New York to Xi'an and the cheapest ticket found on this route in the last 72 hours was $1,228 round-trip.
Xi'an Airport is 16 miles from the center of Xi'an. View on Map.
Xi'an is served by Xi'an Xianyang Airport, also commonly referred to as Xi An, Xianyang, or simply Xi'an Airport. The airport code is XIY.
China has restricted entry and transit to all travelers except Chinese nationals, Hong Kong, Macau, or Taiwan passport holders, and travelers with diplomatic, service, courtesy, or C visas, or visas issued after March 28, 2020.
China has suspended all direct flights from the UK.
Foreign nationals with residence permit with the purpose of work, personal matter and reunion can re-enter China. Holders of expired residence permits can apply for a new one.
Foreign nationals coming to the mainland of China for necessary economic, trade, scientific or technological activities, or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Foreign nationals must complete a "Health Declaration Form" and present upon arrival.
Chinese nationals arriving from Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Rep., Chad, Colombia, Republic of the Congo, Democratic Republic of the Congo, Costa Rica, Cote d'Ivoire, Cuba, Cyprus, Djibouti, Dominican Republic, Ecuador, Equatorial Guinea, Eritrea, Estonia, Eswatini (Swaziland), Gabon, Gambia, Georgia, Ghana, Grenada, Guinea, Guinea-Bissau, Hungary, Iran, Israel, Japan, South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Niger, Nigeria, North Macedonia, Oman, Palestine, Panama, Peru, Poland, Portugal, Qatar, Romania, Rwanda, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Sri Lanka, St. Vincent and the Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tunisia, Uganda, Ukraine, Uruguay, Uzbekistan, Vietnam or Zambia must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Chinese nationals arriving from the following countries will need a COVID-19 nucleic acid test result issued within 3 days prior to departure to generate this code.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a medical certificate with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 3 days before departure
Travelers arriving from Taiwan must have a medical certificate with a negative COVID-19 nucleic acid test result issued at most 72 hours before departure.
Travelers arriving from Argentina, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Egypt, Ethiopia, Finland, France, Germany, Greece, Iceland, India, Indonesia, Iraq, Ireland, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Malaysia, Mauritius, Mexico, Namibia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Russia, Saudi Arabia, South Africa, Spain, Syria, Switzerland, Thailand, Turkey, UAE, UK, US or Zimbabwe must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Travelers arriving from the following countries will need a COVID-19 nucleic acid test result issued within 48 hours and a negative IgM anti-body test result issued at most 48 hours prior departure prior to departure to generate this code. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 48 hours before departure and a negative IgM anti-body test result issued at most 48 hours before departure. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Travelers arriving at Beijing (PEK), Guangzhou (CAN), Shanghai Hongqiao (SHA), Shanghai Pudong (PVG), Shenzhen (SZX) or Xiamen (XMN) are subject to medical screening and quarantine for 14 days.
Airline crew with a layover at the above airports must undergo NAT inside the passenger terminal, then self-isolate at their hotel temporarily before acquiring the NAT results.
There are currently 558 active cases of COVID-19 diagnosed in CN and 4,846 deaths as of Jun 16 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Fresh fruit lunch was awesome."
Cons: "More comfortable seats."
Pros: "I liked everything. The crew was nice, there was leg room and if people wanted they could watch a movie. There was a nice small meal even though it was only an hour flight."
Cons: "Well, I'm not exactly sure. I understand why there were many different languages for the announcements. English, Korean and Japanese. Even though that stops what you're doing on the screen, it can't really be helped, unless they know which language each person prefers in each seat and programs the message to only play in that language for each individual seat."
Pros: "comfort and ease of transfer"
Cons: "food needs a little bit of improvement"
Pros: "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
Pros: "crew are amazing. amazing legroom on the airbus. my 5foot 10 inches husband has lots of room. bathroom is clean and smells nice"
Pros: "Crew was great"
Cons: "Food was okay. But good for what it was"
Cons: "4 hours layover plus 3 hours delay. Horrible."
Pros: "My husband and I were flying out of Jeju Island on the morning of 6/27/18 flt#OZ8922 to Seoul for a connection to Tokyo. The morning had some heavy rain and some flights were delayed, including ours. I don’t know if it’s your normal procedure in these situations but your staff at the baggage check/boarding pass counter were extremely conscientious and effective. They anticipated our dilemma and had our baggage removed from the delayed flight and put us onto a Korean Air flight that got us to Seoul on time to make our international connection to Tokyo. It was a long and tiring day of travel but because of your profession personnel it, including those at Korean Air, we avoided what could have been a much tougher situations unfortunately I can’t recall the names of the staff involved. I want to say the was a lady last named Joon and one last named Kim. There were other staff too, a young man that brought our luggage back to the check-in counter, and a lady that ran us through the terminal to Korean air and escorted us through security to the boarding gate. all in all it was amazing and thank you to your company and fine staff."
Cons: "The wonderful staff that give such excellent service."
Pros: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Pros: "Excellent service and beautiful flight attendants."
Cons: "The burrito snack did not taste good."
Pros: "One of the better business class rides I’ve had. Excellent, attentive service, smart layout, all the right small touches"
Pros: "Overall service... was very good."
Pros: "We liked the service and food and had plenty of space since the flight was half empty."
Cons: "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
Pros: "The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent."
Cons: "We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing."
Pros: "On time, the decor, side seats seems to have more legroom"
Cons: "The crew wasn't the friendly"
Pros: "The airline crew were very helpful in making today comfortable during the long flight."
Cons: "Go around and serve water more often. Two lavatories don’t have water to wash your hands. Please provide liquid/foam hand sanitizers OT wipes at least."
Pros: "Not much. Plane was almost on time."
Cons: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Pros: "Food was great, love the extra leg room as a 6ft tall guy, flight attendants were awesome"
Cons: "Everything was great"
Cons: "Every flight with asians was delayed."
Pros: "The food was great and the crew were all very polite and friendly."
Cons: "Korea to Phnom Penh the food could be better."
Pros: "They served grewl twice I thought I was getting grewl with road kill to eat"
Cons: "The food and seemed like one of the lady's working there did not like her job"
Pros: "leg room was better than most."
Cons: "seat cushions were kinda hard"
Pros: "Comfortable journeys without getting tired"
Cons: "Kindly Asiana airline"
Pros: "Between the legs of my Asiana flights, I had a 9-hour overlay at INC. Upstair in the same area with the pricey and exclusive lounges for elite travelers, there was a "Nap Space" or "Nap Place: a large suite of rooms with maybe sixty comfortable couches to catch up on missing sleep... with no sign-up required and no supervisory staff. And totally free of charge! Every airport should consider having such a welcomed service. Also at INC, bona-fide transit passengers with a outbound boarding pass can take a free shower (soap and towels provided as well?). Wow. These amenities surely make INC one of the least loathsome airports in Asia at which a day-long layover may be spent."
Cons: "No downside!"
Pros: "i think asiana is one of the best airline in market for their professional services. thanks."
Pros: "Everything's was excelent. I was happy to chosen Asiana Airline"
Pros: "The staff are nice and friendly and courteous. The food is good too."
Pros: "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
Cons: "Not applicable"
Cons: "Poor front desk service From ANA, poor entertainment system of seat delaied landing."
Pros: "the food, the plane ride the shows that were showing on the flight"
Pros: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
Cons: "No good Korean movies to watch."
Pros: "The costumer service was amazing. Their service made all the difference in the comfort and peace of mind for the duration of my trip."
Cons: "I have nothing negative to say about my entire experience."
Pros: "Crew was friendly from start to finish."
Pros: "The staff were so kind and efficient. It was easy to understand their English as well. The entertainment was great, the food was good, and there was plenty of space to sit comfortably."
Cons: "The seats were a bit hard, and there was a long gap between the two meals we received."
Pros: "I got delay which make me dont have enough time to check in at LA"
Pros: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Cons: "Economy class seats were hard to sleep in."
Pros: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Cons: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Pros: "For the first time flying was impressed with everything . Crew was friendly and attentive."
Pros: "Clean bathroom, well maintain during flight unlike some airlines 5 stars for that"
Cons: "Chicken was grilled marked than steam result tuff rubbery. Hostess refused to exchange it with beef saying thete eas no more on the spot, not even asking others waitresses from different raw, while later on when everyone wad sleeping I went to asked for water and there you go. She ead eating the beef from economic class and a dish from first class. I always thought that customers are valuable because we pay their salaries?! Very desapointed from this hotess from the Philli. Who during the who flight treat me like dirt, maybe she hates Americain? Also most of movies are children oriented only a few for mature minds and they are over a year old. First time on Asiana and last time even been a star alliance member what a disappointment!"
Pros: "The flight arrived almost 1 hour early."
Cons: "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
Pros: "Good Crew services very prompt when called. Polite. I have nothing negative to say about the Cabin crew service or food."
Cons: "I didn't like the "other" passengers who I had to seat with. This is no way a reflection on the crew and airline service. I would recommend an upgrade to business class if you do not like to sit next to inexperienced travelers who have no etiquette or regard for safety procedures and during takoff and landing. Sometimes not even get up to allow you room to go to the lavatory."
Pros: "very kind flight crew comfortable seat"
Pros: "Everything was great. The crew were very polite and kind."
Cons: "There wasnt anything i didn't like."
Cons: "There was a Korean child who cried almost the whole time we didn't get to rest or sleep well. I wished there was something they did about it."
Pros: "Crew members. .."
Cons: "Seats we’re tight on second flight. They had an odd foot rest protruding.....?"
Pros: "The diabetic meals"
Cons: "Headphones and more snacks."
Cons: "Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!"
Pros: "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
Cons: "Hard to ask for more spacious seating but I will."
Pros: "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
Cons: "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
Pros: "All ran on time. Crew okay"
Cons: "Seat uncomfortable. Food awful. For such a long trip-impossible to be comfortable in economy."
Cons: "Dinner served 1130 pm breakfast after 12 hrs peanut snack."
Pros: "I got some sleep. Crew was pleasant. Plane is pretty and clean."
Cons: "Old men on both sides of me ... not the best conversationalists."
Pros: "Check-in counter - staff was corteous"
Cons: "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
Cons: "no place to put pillow/blanket while eating"
Pros: "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
Cons: "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
Pros: "Nice attention to details like water periodically during flight and warm towels before our meal."
Cons: "The food was only okay. I ordered a special meal and it was bland with mushy veggies and unhealthy looking salads. I’m picky so I may get be a bit more judgemental."
Pros: "Great service"
Cons: "Nothing. Everything was awesome."
Pros: "cheap ticket buf it comes with a cost-- a seat on the end rear section of the plane!"
Cons: "the cheap ticket that you reserved on line puts you at the tail portion of the plane where you will have to endure a 14 hours of turbulence. food is not impressive! the plane left lax so late that we have to run to our connecting gate in taipei!"
Pros: "Pleasant flight attendants, great attentiveness. Clean planes."
Cons: "Seat cushions were VERY hard."
Pros: "Overall, it wasn't a bad experience but it wasn't fantastic."
Cons: "The crew barely smiled."
Cons: "No choice for seats. The assigned seats was in the middle of four chairs. The alternative option was the same, but in different row. (Not sure if these kind of seats leave it to Kayak, or other travel company)."
Pros: "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
Pros: "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
Cons: "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
Pros: "Not much"
Cons: "Less leg room than other airlines, food is not as good as other airlines. If only the seats could be more comfortable."
Pros: "I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future."
Cons: "The food could be better. Maybe offer an American choice?"
Cons: "One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat."
Pros: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Cons: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Pros: "Chair comfort (but no location) , food and partially the crew."
Cons: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Cons: "General good!"
Pros: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Cons: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Pros: "Nice crew, decent food"
Cons: "Very narrow seats, sitting between two mothers with crying infants"
Pros: "Service and flight was mediocre and flight time was longer than I thought."
Cons: "Economy chair doesn't recline at all. It was a minial space compare other airline's international flight."
Pros: "Airplanes are fairly new. Everything seemed fairly clean. Movie choices were good. The staff was really accommodating and friendly."
Cons: "Narrow seats in Economy. With every move, I had to be careful not to disturb the person next to me. I am a fairly skinny guy. This was quite challenging when I tried to eat. It was too easy to trigger the flight-attendant call button by accident with the touch screen. The icon is not really obvious and it is close to the screen on and off icon."
Pros: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Pros: "I had to make an emergency trip back home ASAP, and China Airlines had the best schedule. It was my first time flying with them, and I was not sure what to expect. Some quick research about safety and traveler experiences - indicated it would be a reasonably safe and comfortable flight. It was - good seats, smooth takeoff and landing, diligent attendants, and meal service was decent (for example - on par with KLM, better presentation than Air India, not as good as Qatar or ANA). I would consider flying with them again."
Cons: "Lunch meal was a rice/chicken/vegetable/thick sauce micture. Decent, but I was a bit put-off by the soupy rice. Perhaps because I had the congee for the breakfast meal, and had had enough of rice porridge texture."
Cons: "Comfort was horrible! We were cramped in like sardines there was absolutely no room! To walk to rest for 13 hour flight. Crew is stiff a feels like they're paid to smile."
Pros: "Flight attendants was prompt and courteous."
Cons: "Food was okay."
Pros: "The flight in Premium Economy is a good experience, worth the price of the ticket. I am accustomed to very long flights between Southeast Asia and Europe: this one compares favorably."
Cons: "Nothing wrong with the flight. Being a frequent flier I used the very short line in LAX to get my boarding pass. All other passengers were queuing up a very, very, long line. Since every single passenger has to go through a face to face session with a physical person, CI should really have more personnel available at LAX for the check-in procedures. The business lounge, provided by Korean Airlines, is a big disappointment. Food not worth mentioning. Going through security at TPE for passengers in transit there is no short line. The only line is very, very long, although quick enough. The facility for this procedure should also be renewed."
Pros: "One of the beat flying experiences ever. China Airlines does cust at a high level"
Cons: "Nothing to report bad"
Pros: "The flight I was on was leaving at 1:45AM. It took about 15-20 minutes to check in our bags and there were about 75 people ahead of us. We didn't wait at all for TSA, just walked up and there was absolutely no line. The China airlines staff was very nice and helpful. Also, there were screens on the headrest in front of us and they had new tv shows, music and movies all for free and they even provided earphones."
Cons: "The seats could have been a little more comfortable but it wasn't unbearable."
Pros: "Staff was good & food was always on time."
Cons: "I didn't like how the flight felt too congested. Especially on a 13hr flight. There was no self checking in or online check-in available so I had to wait in a long line to check-in. The most negative part about this flight is the 10hr delay in Taiwan. Sleeping in the airport for 10hrs isn't easy and fun especially after a 13hr flight. Overall, not a good experience as I hoped it would be."
Pros: "Entertainment system and the interior of the plane cabin."
Cons: "Crammed seats and how one female flight attendant yelled at a passenger out of impatience."
Pros: "On time, friendly people, airplane not too crowded, vegetarian food was good, luggage unloaded quickly so little waiting upon arrival in Taiwan."
Cons: "Carry on luggage weighed 9 Kg and they told me I had to remove some things. Suitcase was standard carry-on size, fit well into the display frame. I had plenty of room in the two checked in bags but they had already been processed and moved out on the conveyer belt. Never heard of such as small allowance for carry-on luggage, at least on Delta, United and the other airlines I generally fly. My impression was that this rule was not much enforced since I saw many carry-on bags bigger than mine and judging by the effort I saw when people put them overhead, they likely were heavier than mine."
Pros: "Good crew"
Cons: "No customer service people to talk to about seating. No one ever answer the telephone"
Pros: "All good"
Cons: "All good"
Pros: "The attendants were very good on the flight and they made it worthwhile to fly there..."
Cons: "The customer service guy was not professional at all...also he was very back stabbing in his dealing with the requests...cause there were many open seats in premium economy and he claimed there were none...very bad attitude..."
Cons: "Crew was not friendly, very little patience. Overall just the way they served us as passages. Had better crew service in other flights"
Cons: "Something must be done about how far a person can recline their seats. I'm a '6 with long legs, the flight to Taipei was 13 hours. The guy in front of me reclined his seat all the way down. Flight crew was helpless."
Pros: "Like the staff on board. Very nice."
Cons: "Too hot! No individual air vents!! Need that on those planes. Also could have had better leg room Could have been nice to upgrade to economy plus even at the last minute Line at boarding was horrible. Very long and 2hr wait. Almost missed plane trying to get to security even after showing up 2 hrs before flight"
Pros: "The food was pretty good , I sat in premium economy, a far better enjoyable ride to regular economy so paying the a few extra hundred bucks help make a long flight tolerable. Oh yea the plane was nice it was the Airbus 300-777 I believe, also this was my first time flying with China Airline and overall it was a good experience ."
Cons: "The stewardess' could of been a bit nicer and a little more attentive . They were just a few screws shy of being robots not the whole crew but most of them from what I've seen. If you didn't speak chinese it was hard to understand the announcements over the intercom from most of the crew in english, but hey what do you expect it's a chinese airliner. Other than that it was a decent ride."
Pros: "Seat, service, entertainment."
Pros: "Not much"
Cons: "Seating is fit only for the wee people"
Cons: "The attendants could have been more hospitable"
Cons: "2,5 hours delayed. Econ seats are tiny with zero legroom."
Pros: "Fair space"
Cons: "Head steward with an attitude"
Pros: "Not much, plane was full and felt like a sardine even after paying extra for more room"
Cons: "Air Canada is trying to grab every nickel it can wring out of flyers"
Pros: "Ease of flying right from and to home"
Cons: "Mostly everything"
Cons: "Plane delayed 1 hour and a half. No compensation."
Cons: "The customer service was disgraceful. Air Canada has set the bar very, very low."
Pros: "Great service"
Cons: "Zone 5 boarding even after I had pre checked in online."
Pros: "Friendly staff. Clean plane."
Pros: "That they give you ear phones"
Cons: "Delay 1 hour"
Pros: "good services ."
Cons: "evry thimg on time"
Cons: "No TV"
Cons: "We had a 5 hour delayed flight. We received no notification that our flight would be delayed so we were stuck waiting on the airport for 5 hours, which forced us to cancel evening plans with friends that night because the flight landed in Vancouver at 3am the next morning and we didn't get to our Airbnb until around 4-5am. The crew seemed disorganized."
Cons: "Arrived 1 hr 15 min late."
Cons: "Baggage hasn't arrived after 45 minutes"
Cons: "Your worst nightmare. Lost my luggage and 24 hours can't even tell me where it is. Complete incompetence."
Cons: "My experience with red-eye flights is that the lights go off, the crew disappears and everyone tries desperately to get some sleep. Not so with these guys - lights on and crew regularly pushing the drinks cart down the aisle. And a lack of free snacks as well (not even pretzels??)."
Pros: "The comfort was much better than I expected from an airbus a320 and even though the in seat system was slow it was nice that there was option on a short regional flight."
Cons: "It would be nice if there was at least a snack boarding was a little chaotic. They should use the PA system."
Pros: "Email notifications for checking in and delayed"
Cons: "The flight was delayed. Not enough space for over head compartment."
Cons: "The landing"
Pros: "We were already delayed by alot"
Pros: "Absolutely nothing."
Cons: "1. Boarding arrangement was very poor. 2. No zone number on our boarding passes. Although we were seated in seats 22,23, we were automatically pushed to zone 5 and forced to board last. 3. My wife and I were assigned two middle seats in two separate rows. 4. We were forced to check in our cabin baggage saying that there was lack of overhead space, but when we boarded among last passengers, there were a number of empty overhead bins. We could easily have saved 45 minutes in Toronto airport without having to wait for our bags."
Pros: "Quick fast and no bother"
Cons: "Nothing at all."
Cons: "Delayed as usual for AC"
Cons: "Food in terminal 2 closes early - should stay open later since many flights are still leaving."
Cons: "Lavatories didn't flash properly. No tap water"
Pros: "None I like"
Cons: "Crew - no one onboard seemed happy, didn't see anyone smile at all, not a happy place. Food - tasteless, for the only meal they offered transatlantic flight was total thumbs down."
Pros: "Your service was good."
Cons: "The outcome was not. They would not allow me to board the plane b/c I didn't have a valid passport. I grew up in Canada & over the years have crossed the border in both directions & never needed a passport. Could you be more diligent in letting people know this."
Cons: "It is unacceptable for a big airline company not to include any complimentary meal for a five hour flight. Even low coast companies include the meals. First time I see that."
Pros: "Yes, I like it"
Cons: "We could not book for large group, so we have to separate"
Pros: "Modern plane, space, good service"
Cons: "The pasta was not good and the piece of sugary bread for breakfast was also not good."
Pros: "It was a safe landing"
Cons: "The flight was late The movies are not current There wasn't even a bag of peanuts Basically no service from the flight attendents"
Pros: "It was average with everything."
Pros: "Smiley and kind crew. Smooth take off and landing in both ways. Clean and organized craft. Being on time. Could not be better. Thank you Air Canada"
Cons: "I am disappointed that all air lines cut the meals"
Cons: "Child behind me kicking seat entire time!!!"
Pros: "service staff were nice"
Cons: "didn't like that bags cost USD25 extra. USD10 should be the cost."
Pros: "It was good!"
Pros: "I got a larger than normal seat,"
Cons: "The idiots lost my luggage, and it took two full days and about 20 phone calls to get it back."
Cons: "the egg sandwich had a really bad sauce on it."
Pros: "Never flown "air canada", was a bit apprehensive. But I was very much happy & pleasantly surprised!"
Pros: "On time"
Cons: "Food , uncomfortable ,"
Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."
Pros: "The boarding ran smoothly and the employees were very nice and helpful."
Cons: "On this flight you had to have an iPad or iPhone to enjoy the entertainment, and I had neither."
Cons: "Food is too salty, can’t even eat ."
Pros: "My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend."
Cons: "The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming."
Cons: "China Eastern seems to be cutting corners in Business Class - cheap headphones, significantly reduced food quality, non-functional WiFi and cabin attendants with very limited English fluency."
Cons: "no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English."
Cons: "No complaints."
Cons: "Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie."
Pros: "Friendly crew, fast flight, plenty of overhead storage"
Cons: "Better entertainment"
Cons: "Flight was delayed for 2 hours without advance notice. For a 4:30 am flight. Passengers were already at the airport around 2am. Only to depart at 6am. No sleep. No food and very uncomfortable. Would be better to give heads up ahead of time"
Pros: "The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa"
Cons: "There was limited food available which meant there was no selection available just what was left, not acceptable"
Pros: "Plane was ok"
Cons: "Better customer service from airline employees"
Pros: "The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food."
Cons: "The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly."
Pros: "Flight was quick"
Cons: "Chairs were small and uncomfortable."
Pros: "Flight attendants are excellent, polite, warm and professional."
Pros: "The flight was fairly smooth. There was a good selection of movies."
Cons: "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
Cons: "My flight from guangzhou landed 20 minutes befoe the the flight from shanghai to orlando would leave. there were total of 12 passangers and they did not bother delaying that flight by just 20 mins. To get new booking on ticket it took over 2 1/2 hours."
Cons: "Airport construction in Xi'an was horrible. It took nearly an hour to get from the plane to the airport exit."
Cons: "When checking to see if my flight was still on time before leaving I discovered the flight was canceled. I was not notified or given I new flight. I had to buy a whole new ticket (that was much more expensive then the one I already had) on top of the one I already purchased and now have to attempt to get refunded"
Pros: "The movies and GameStop"
Cons: "2 hours late with any explanations Grumpy staff Bad food - served pork and sausage and called it chicken"
Pros: "2 meals included and a glass of wine! Makes the 8+ hour flight easy. The flight crew was very nice. My personal headphones worked just fine for the in-seat entertainment options."
Pros: "After the misunderstanding about my Fiance's Visa, and my fiance negotiating one day, China Eastern Airlines finally got us onboard to LAX. They boarded us 2days later which is fine. We got the travel itinerary in line so That CE paid for us to get to ABQ since it was their fault. All in all, it was a great experience through misunderstanding."
Cons: "China Eastern Airlines did not let my fiance board after having all the proper Documentation. The mix up caused us to miss our flight n my fiance spent the next day negotiating with China Eastern Airlines. She had to to be adamant that the airline was wrong n the US consulate sided with her. Much negotiating was had. A lot."
Pros: "But flight attendants made it very easy to board (checked everyone’s passport while we were still seated waiting to board plane before we were called up, no line)"
Cons: "It was ridiculous. Absolutely no compensation."
Cons: "Worst flight experience I’ve had"
Pros: "Professional and quick boarding"
Pros: "Boarding was great, flights on time. Movie selection okay. Crew okay but not the friendliest."
Cons: "CANNOT USE MOBILE PHONE EVEN IN AIRPLANE MODE TO LISTEN TO MUSIC OR WATCH OFFLINE CONTENT. Silliest, most outdated rules I ever encountered on a flight. Not keeping up with the times, overly bureaucratic."
Pros: "Nov 29, 2017. While flying China Eastern through Quingdao Liuting International Airport with overnight transit, I knew that airport shuts down overnight and was prepared for it with off the airport hotel reservation and all. But I was surprised at the time of check in at the origination airport (San Francisco) that I would be required to pickup the checked in luggage at Quingdao and check it back in next day for connecting flight to Shanghai. There was a Left Luggage facility at Quingdao Liuting Aurport on second floor departure level, to take away some pain. But more surprise as they charged me for two full days just for overnight service. Argument was that I am leaving the luggage today evening at 7:00pm but will pick 5:30am tomorrow morning thus making two calendar day charges. Staff did not know English but was very nice and helpful. It was very clear that they were policy bound and the money was not going in her pocket. For two pieces it was RMB 80 (20 per piece per day). Fortunate my English to Chinese translator phone app T Mobile One Plan and extra RMBs I had kept hoping to defray such unexpected situations helped a lot to make handling this situation easier. Otherwise I would have been much more dismayed :( But all in all I was impressed by the Airline Crews’ hospitality and Airport staff professionalism :) despite the fact that I don’t they get paid as much as most of their western counterparts. I read that a new Quingdao airport is on the cards in 2019 or so and that can change the situation. So I have mentioned a date at the start of this comment to make sure future readers have a time context too."
Cons: "See above"
Cons: "Checking in for this flight with hundreds of passengers was handled by only 3 China Eastern counters, and these counters weren't even open until about 2 hours before departure, which was barely enough to allow for the 80-minute check-in and the security/immigration screenings afterward. The fight itself was all right, but China Eastern needs much more efficiency on the ground."
Cons: "8 hour delay, no updates. No schedules"
Cons: "Flight was delayed for over two hours...with no explanation or contact from ground staff."
Pros: "it was on time"
Pros: "I have not even arrived . stranded in China"
Cons: "cancelled flight and stranded in China in a dirty hotel doing nothing all day wasting my time"
Pros: "unlimited movies games and entertainment in headrest. food was good and hot portion was hot cold portion was cold. blanket and pillow available upon request. seats were comfertable."
Cons: "seating was close. was given a meal after an hour into flight and next meal was given ten hours later. this is unacceptable."
Pros: "The seats were roomy for economy class."
Cons: "The time delay, they fed us our meal before lift off because we were sitting on the plane for hours."
Pros: "The food was good"
Cons: "They have wifi and charging stations, BUT THEY DO NOT ALLOW YOU TO USE YOUR IPHONE EVEN IF IT IS IN AIRPLANE MODE. iPads are ok, they said, but not iPhones. They are very rude about making sure your phone is off."
Pros: "Efficient processes and friendly crew once aboard,"
Cons: "Long delay in departure, no entertainment, "simple" business class with just bigger seats, limited food and drink; took forever for baggage to appear, boarding and deplaning by stairs not gate."
Pros: "flight attendants were pleasant"
Cons: "The boarding process was slow, the taxi to the plane was very far, nearly 30 minutes on the bus. The flight and seats were dirty, and the woman seated in front of me vomited all over my shoes. No one was attentive to this not offered any consolation or clean up."
Pros: "SO HAPPY IM BACK HOME AND THANKS TO KAYAK FPR BEST PRICES"
Cons: "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
Pros: "Great crew. Meals & ice cream on board. English language newspaper was a nice option."
Cons: "Small seats for Americans (we are larger & wider than Asians, in general terms). No TV's on board."
Pros: "Stewardesses and stewards very professional!! Excellent."
Cons: "It was late."
Pros: "Everything was fine for me! Nothing special but fairly comfortable and no bad delays."
Cons: "When I booked the ticket online, I only put down my middle initial. When checking in, China Eastern had a huge problem with it. They said I have to spell out my middle name. They made me go to the ticket office and get a new boarding pass with the middle name spelled out. I called Kayak back to add in the middle name for the return flight to avoid this from happening again. The rep assured me it will be taken care of, but the same problem happened again when I was returning."
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Pros: "China is about 20 years behind the rest of Asia when it comes to checking in passengers and security screening. Umbrellas are a threat? Really?"
Cons: "Service is extremely poor. Due to delay in issuing boarding pass, I missed a connecting flight from Kunming to Shanghai. I was even asked to pay extra fare for change of flight. After lots of harassment and argument, I got a ticket in an alternate flight."
Cons: "They tried to cancel my flight and had barely got me on there. It was a terrible experience."
Pros: "Cheap flight"
Cons: "This is the second time flying China Eastern and I swear the crew smokes in the cockpit."
Cons: "I had to wait at shanghai airport for about 12 hours to make a transfer to New York. I thought I could do it without any problem since most airports provide a free access to wifi. The airport does have an free wifi access, but you need to have a Chinese cell phone to obtain a wifi code. Without the code(provided though your cell phone) there would be no wifi access. I contacted several staffs from China Eastern airline and the airport for this code, and was told it is impossible. Image how I spend my time there for 12 hours. That was really terrible. It would be my last transfer at Shanghai in any of my future trips to China."
Pros: "on time, friendly service"
Cons: "cannot think of anything"
Cons: "WiFi and entertainment"
Pros: "The crew was adequate."
Cons: "The airplane was old and dirty."
Pros: "I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this"
Cons: "Don’t sell services through Flyus.com."
Pros: "It was cheap"
Cons: "The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again."
Pros: "crews are kind and help."
Cons: "entertainment system sucks, no internet"
Pros: "Lounge in lax was wonderful"
Cons: "Boarding for business class was a mess"
Cons: "Make the flights on time!!! Cancelles my flight and totally ruined my vacation!!"
Cons: "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
Pros: "Flight left on time and got to Beijing on time. Everything was fast and easy. Crew member helped me with luggage. Food was good. The only thing is entertainment, not good."
Cons: "The entertainment."
Pros: "I have requested refund my money but still pending"
Cons: "arrived in Beijing and flight was delayed - unknown departure time. no English information available. waited 2 hours to get info"
Pros: "Once aboard it was fine"
Cons: "I was delayed by a connecting flight and there was no way to pre-check, notify the airline or get ahold of anyone to let this be known in advance. I tried customer service for airline, for travel agent etc. no way to get ahold of anyone. Thought I was there at the time of boarding, they would not let me board, because I was not within their 1 hour check in time so I missed the flight. Since connections to Korea are only once per day, I was delayed a full 24 hours and endured several more hardships that could have been easily avoided with some good customer service. Also, it was stifling hot inside the aircraft and the crew could not seem to help cool it off despite twice asking them to get me some air-flow."
Pros: "The food was really go and the flight attendants were really nice"
Cons: "Seats weren’t so comfortable so I will next time splurge on better seats"
Cons: "Their seat arrangement. I feel a little more like being in the coach"
Pros: "Very clean and staffs was very nice and helpful"
Cons: "Need more movies option."
Pros: "On time low budget very good for The price"
Cons: "The flight was very hot the entire 12 hours, no individual air controls were present. We asked for a beer when the first drink service came around and were told only juice or water was available, while the next row of seats were served multiple beers without issue. After the service was over we rang the attendant button, it was immediately shut off and no one came to assist us. Rows ahead and behind us ran an attendant and were served. We asked again for a beer and were told they didn’t have it (these were all by the same attendant that was serving our area, who was liberally serving others in our area) We eventually got up to and went to the service station, where 5-7 other passengers were standing, helping themselves to beers in the carts and pouring themselves wine while flight attendants stood there chatting with them and continuing to ignore us. Eventually we were able to get ones attention and were able to secure two beers, after being told Mulltuple times that they didn’t have them, while other passengers were being served multiple at a time, or helping themselves to the beverage carts in the service areas. Staff was unprofessional and the entire flight was a battle for service. I have flown many 12+ hour flights and never had any stress or issues whatsoever, this was a new and frankly terrible experience. I am wishing my flight home was not with this airline, as I am afraid of a repeat."
Cons: "The food doesn’t taste good"
Pros: "Everything fine"
Pros: "Food was good. Flight attendants were good."
Cons: "Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing."
Pros: "Nice clean plane"
Cons: "Very bad food boiled vegetable and meat with no taste at all. Most entertainment movies, music and video in Chinese language."
Pros: "Absolutely no customer service whatsoever, not even a smile. Best thing about this flight was the food and trust me that’s not saying much."
Pros: "Attentive gate staff who made sure there were no issues with my seat and made sure to seat me with my husband. Honestly just a long coach flight, maybe don’t fly coach if you can’t handle being a little uncomfortable. I was expecting much worse from some of the reviews. Bring your own food though. Good selection of films."
Cons: "Terrible online check in."
Pros: "Good for the price i payed!"
Pros: "It was an experience..."
Cons: "The shuttle to the plane took a good 20 min."
Pros: "No hassle check in and boarding."
Cons: "Meals were average. Rice meals are better than the noodles. IFE selection for US passengers could be better. No cell allowed after take off."
Cons: "disappointed with the airports"
Cons: "Wverything else"
Cons: "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
Cons: "Cabin was really dirty, carpet coming apart and stain on the seats"
Cons: "Every single flight was delayed. 15 hour trip turned into a 40 hour one. Notice of flight rescheduling was given on the day of the flight. They did not give us a hotel room during a 12 hour wait caused by a misconnect due to their delays"
Cons: "Almost four hour delay to destination"
Cons: "The video selections had limited appeal to westerners."
Cons: "Beijing airport was under construction. There was long delay."
Pros: "Serving two meals"
Cons: "Coffee was bad"
Cons: "I got my baggage after 4 days from landing."
Pros: "Only boarding"
Cons: "No drunks like other flights"
Pros: "Short ride over to Phoenix, very nice trip"
Pros: "Nothing. Flew business class only and each time the service was mediocre at best. Food is good going to China, terrible coming back. Worst part was the crew. I've been a pilot and an FAA inspector; after confronting the crew about smelling smoke on board and asking why the smoke detectors had been disabled,they simply played stupid."
Cons: "Several safety violations. I wouldn't fly this airline again even if they paid me."
Pros: "When you are on a very long flight it would be nice to have a crew that is pleasant and nice . I will never fly this airline again. One of the many instance of rudesness from the crew was after a long while where I was sitting the person smelled so I saw an empty seat in the back and say there since no one was using it. The crew member rudely made me go back to my seat and indure 13 long hours uncomfortable"
Cons: "My luggage was not on the plane when I landed in destination even though I was at the airport at 5 in the morning and I didn't fly out at 8 at night... they went through my luggage taking all my brand new zippo lighter that was not even used yet stating that they had fuel in them which they confascated in China. There was no help where to go when you landed in Beijing. Didn't get my luggage til 3 days later delaying my travel"
Pros: "Nice choice in movies in English and Chinese on the newer planes. The older ones don't have tvs--that made for a long dreadful flight."
Cons: "The seats feel small, I felt like my knees were hitting the chair in front on me. The food was AWFUL and hugely lacking in alcohol choices for an international flight. Too many on board announcements. not enough water offered. Had to flag someone down multiple times."
Airlines flying to Xi'an have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Xi'an
Masks required on board, masks provided on flights to Xi'an
Social distancing seating
Middle seats unavailable to book on flights to Xi'an
Testing for antibodies, testing for symptoms for flights to Xi'an
Waiving of change fees. Search flexible flights to Xi'an