Kempinski Hotel Xiamen

The mattresses at Kempinski Hotel Xiamen have received mixed reviews, with some guests finding them too soft and others finding them uncomfortable. However, some guests have also praised the beds for being very comfortable.

Yes, Kempinski Hotel Xiamen offers free parking for guests, which is a convenient amenity for those traveling by car.

Guests can expect a delicious and varied buffet breakfast with many choices of foods and beverages at Kempinski Hotel Xiamen. Some guests have also praised the hotel's European and Chinese restaurants for their excellent food and service.

The cleanliness of Kempinski Hotel Xiamen has been positively highlighted by many guests, with comments about the hotel being clean, cozy, and offering free drinks and snacks in the rooms.

The customer service at Kempinski Hotel Xiamen has been described as excellent, with many guests praising the friendly and helpful staff, especially individuals like Alexander, Bart Li, and Jack Zhang.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lake comes highly recommended.

The hotel is centrally located, making it convenient to visit nearby attractions such as the Cultural Art Center, Zhongshan Road Walking Street, and Nanputuo Temple.

Some guests found the mattresses to be either too soft or too hard. It might be beneficial to inquire about mattress options or preferences when booking a room.

Many guests praised the delicious and varied buffet breakfast offered at the hotel. It's a great way to start the day before heading out to explore the city.

While most staff are friendly and helpful, some guests experienced difficulty communicating with staff members who had limited English proficiency. It could be helpful to be patient and seek out English-speaking staff when needed.

The hotel offers services such as wedding services, ticket assistance, and a business center, which can be beneficial for guests requiring additional support during their stay.

Consider visiting during the high season in November for potentially better weather and a livelier atmosphere.

The hotel provides an airport shuttle and free parking, making it convenient for guests arriving by air or car.

Some guests found it challenging to communicate with staff members who did not speak English fluently. It might be helpful to use simple language and be patient when communicating.

Guests appreciated the hotel's spa, sauna, and fitness center, providing an opportunity for relaxation and rejuvenation during their stay.