I liked the comfort of the rooms and the friendliness of the staff. I would have liked a bit more variety cfor the dinner menu
Size of the bedroom and comfortable bed Service in the restaurant was a little slow
The location of the hotel is excellent, near the city but in a quiet setting with plenty of parking. The breakfast buffet wonderful although the food could have been hotter. The rooms need to be updated.
You have to pay for Internet......
access to spa / pool was good.food excellent jacuzzi bath in deluxe suite not available!
leisure facilities. room was gorgeous, loved terrace and french doors, felt very high quality, good breakfast and good times for food and check out
very friendly staff and excellent value for money. well situated for exploring inverness amd surounding area nothing
The staff were very friendly and informative and the food was well prepared and presented
We stayed in a family room at the Kingsmill for 1 night in July with our 4-year old and mother-in-law. It was the perfect size with a large bed and 2 bunk beds. Bathroom also had a shower and bathtub, great for the little ones. Staff was super friendly and breakfast delicious. Great choice!
Very attentive staff, friendly. The room I was in was had the central heating vents outside my window - very noisy, good not leave the window open, ruined the view and spoiled my comfort. I will recommend but I personally would need a different room before agreeing to stay again.
really nice hotel, lovely pool area, nice room and great choice for breakfast
Lovely bright clean and comfotable room. Very pleased with our choice. Breakfast very good - plenty of choice and delicious wholegrain toast.
very relaxedand friendly
Lovely room, excellent breakfast, friendly host and gorgeous dog!
It was very comfortable and I felt very welcomed in a intimate atmosphere.
Close to the river and the town. Comfortable and cosy room.
Comfortable, clean room.
Comfortable spacey stylish rooms with a cozy feeling. A perfect stay
Just got back from a 2 nights staying and it was awesome. Alison, the lady running the B&B, was very kind, helpful and considerated.The room was spacious , comfortable, clean and very well decorated. Easy walk into town along the river ( hostel is only 15 minutes walking to the centre of the city). Breakfast was lovely. This B&B will make your travel to the Highlands unforgettable! We will be repeating soon for sure. Absolutely nothing to complain, place is perfect!
Nice people, good breakfast Quite a walk to the city center
1. Staff, on the whole, tried thier best and were polite and friendly. 2. The daily room cleaning and replenishment of towels, coffee etc was excellent. 3. Car parking facilities were very good. 4. Views from the rooms at the front of the hotel were very pleasant. 1. Some room furnishings were in a poor state of repair (suitcase stand with leg broken & worn clothes-hanger holders in wardrobe - clothes kept falling.) 2. No view from windows other than in rooms at front of hotel. 3. Occasional door slamming and some noise late at night and very early in morning (but this is the fault of some guests and not the staff.)
The staff were lovely. Especially Alex...he is a mgr.. in training and bent over backwards to please. He was everywhere doing a variety of things...very impressive! Our room was newly refurbished but a tad small with no view. However, very clean and tidy
we were put up in a room away up a windy stairs felt a bit like a little guest house the bit we were put in its a seperate building to the hotel and had to come out to get back in
River view was nice. Rooms were spacious Lighting was poor, had to open drapes to get any light in the room. They charged for wi-fi. Service in the attached restaurant (Nicky Tams) was poor.
Good all round - location,Staff,Comfort, etc. but:- -:Somewhat overpriced
Our room had a great view of the river, lots of light, and a view of the castle/museum. The bed was comfortable and large. For some reason a room had not been assigned for us, although reception was able to see our reservation in their system. When she assigned a room, she upgraded us to a river view to make up for the inconvenience. The bathroom was a bit dark, and the modern, half glass screen inadequate for the design. Had I not been very careful, I would have drenched the floor by a normal shower.
The room was really big, excellent en-suite facilities and breakfast was excellent Cleaning standards were not good, dust lying on most surfaces
It is in a nice area & very handy handy for sightseeing & going shopping we booked online months ago and paid £20.00 more then our friends with us who just booked a few weeks before our stay, & we didnt specify any special room. We have been staying in your hotel for breaks for several years & have always had a good deal before
right in the centre of the town with a great position on the river. staff all very friendly. room a bit dated
Good location, views, car parking Breakfast should not be an 'add-on' Room should not be up a narrow stair with access to the building by going out of the hotel! Dated hotel in need of major refurbishment!!
the location was perfect for our needs. The staff in general were very attentive and friendly. Quality of the breakfast was great although service appeared disorganised and slow
Had disabled access room - huge!
I liked the central location easy to find from train station very smart inside Food prices way over the top £10 for a £5 breakfast
Location perfect for us as we had no car so shopping was so easy. The fact that there was no real acknowledgement of the extreme inconvenience of having no water from late evening to breakfast time. We could have made a big fuss but we are not that type, but if I had handled that situation I would have handled it so differently.
polite knowlegdeable staff in hotel
Location & cleanliness Poor reception staff on arrival
Quality hotel at an affordable price! None.
Check in process, excellent staff on Sunday night. Room was spotless, comfortable bed and good working area.
High standard of cleanliness, enthusiasm of staff, quick restaurant service, convenient location.
Central location. Staff not aware of wifi charges. No water at night or morning of our stay.
The free intent was the only plus. Oh, and the cute little shampoo and soap that is provided. The location was awful. There's a "gentleman's club" three doors down and in the evening the hotel bar was full of creepy men waiting for the club to open. The bar plays club music at night and you could hear and feel it in our first floor room. There were drunk people outside in the early morning yelling and screaming and could be heard at all hours. The room was sparse with a worn out single couch and bedding that was flat with no cushion. The bed was low and kind of annoying to get in and out of. There were broken parts of the tempered glass bathroom walls and the shower was leaky so the water pressure was low. There was no carpet in the room but the carpet in the hall and stairway smelled awful like smoke and who knows what else. The lounge downstairs looked like a strip club atmosphere, too, and the drinks were way over priced. Breakfast was expensive, too so we just walked down the street to get a good breakfast at Rendezvous Cafe for a fraction of what the hotel was charging. This was our last leg in our trip and we were too tired to try and get a room somewhere else, abs since we didn't spend much time in the room anyway we just stayed. I wouldn't recommend this place to anyone.
Staff was friendly and very accommodating. The breakfast was very good There was no car park, so when arriving we had to carry bags 4 blocks. The reception is part of the bar so you are greeted with loud throbbing music. The hot water in the shower varied so you had to be ready to move when the blast of pure hot water came through
Nothing really very basic room not welcoming laminate floor made it cold. Last occupier left shower jel hanging in bathroom shower and was still there when we arrived shower room very tired could have done with refurb. as above
Very friendly staff, lovely hotel, can definetly be recommended.
The hotel is in a lovely Scottish town. It was easy to find and it had a good restaurant. It's a great location for exploring the Highlands area. Room was small and bathroom was extremely small. Door of bathroom had to be kept open in order to move with ease. Some of the staff did not speak English well and this made it difficult to communicate my needs at times. Walls of room had mold patches and this was not pleasant to for us.
comfortable room and helpfull staff
The booking in experience was good, the bar and dinner staff were very efficient, coupled with wide choice menu and food. The breakfast service was poor although the single member of staff coped well eventually.
The food we had was good, but there was no cheeseboard (maybe they got bored of cheese). Staff friendly enough, but weren't very attentive. Breakfast choice poor if you didn't want "cooked".
The hotel had attractive local character.
Large room (in quiet annex) with good bed,sitting area and modern bathroom. Friendly staff and (for rural Scotland) late time for last food orders. Parking for hotel guests is a little limited, but plenty of free parking on street nearby.
friendly staff, excellent food, lovely location
The staff are very welcoming, friendly and efficient; our room was a good size, attractively furnished/decorated, and very comfortable; the restaurant served delicious food, piping hot, and excellent value for money.
Staff were very pleasant and helpful and the food was good. Bed size in double room was a bit small. Prefer a kingsize bed. Towel rail in bathroom seemed to be on time control switch and not under guests control.
The ambiance of the whole place was special.
Exceptionally friendly and professional staff; stunning waterside location; fantastic wine list; spacious, well-appointed room. No
The hotel has a magical appearance that is not let down by the experience. We enjoyed the food and the view over the lake from the dining room.
The setting, the hotel itself and the staff. The warm atmosphere of the drawing room.
atmosphere excellent. food excellent. staff friendly and helpful. overall excellent. location scenery excellent no guinness on tap :-)
Comfortable cosy atmosphere and relaxiing location. Great service - patricularly for baby.
The history of the facility
Very luxurious, open fires-perfect for winter weather, friendly and helpful staff, very clean and comfortable room.
Nice and quiet neighbourhood with beautiful views and great location. Breakfast: from a hotel like this you expect a better quality of food. Our Scottish breakfast was served swimming in oil.
The attitude of the staff; helpful,friendly,genuine. Quality of the food. The breakfast was superb.
Everything was better than expected except the Head Waiter. Had to complain about the "Head Waiter", and I use that term loosely to describe him.
Hotel location, staff professionalism and politeness. NA
The standard of service was excellent, the staff were genuinely helpful and interested in us during our stay.
The staff were very friendly and very helpful. The hotel was very clean and very tidy Nothing
comfy bed, courtesy water, whisky & chocs bathroom cold, nowhere to use phone charger, charged extra to use credit card, felt we had been put in attic room as not paying full rate and hotel was quiet
Very peaceful location. Comfortable bed. Lovely dining room with tasty food. Staff friendly and pleasant. Bedroom was cold on arrival but did heat up quickly. Bathroom large and very cold - heating in bathroom inadequate. Did expect a few more luxuries in room for a 4* hotel e.g. robes and slippers.
We were working at a fair in the evening & during the next day so it wasn't a holiday! However during leisure time we relaxed immediately. The cuisine was fantastic & the staff friendly helpful & courteous It wasn't longer!
the room and facilities in the room were 1st class the highland breakfast in the morning was pretty average
Very fine hotel with style.
Very friendly staff. Nice living-room. Ross, the owner is very friendly and he changed the breakfast hours so that all the marathoners staying at the gust house could have breakfast before the race.
Nothing. Not enough water for bath for three people. Very small room
The hotel manager was ever friendly and ensured that my breakfast orders were carried out. One thing is that it was too dark to walk to the hotel as the road in front of the hotel was not well lighted, so I had to come to the hotel before sunset.
Good location & very easy to find. friendly host.
Excellent breakfast. Good service, ver y nice personel. The extra chage for using creditcard for paying should be written on your booking receipt.
The room was great,cosy, clean and well decorated. The owners are lovely and always eager to help. Breakfast was the best. We felt like home trully. The perfect place to stay when visiting Scotland
Everything was superb. Best B&B in UK!
highly recommend it very clean friendly nice big rooms found the packed lunch service they did very good when traveling away for the day would stay again margaret and sandy couldn't do enough to make your stay
Although classed as a highly rated B&B Dunhallin House can give many a 3* / 4* hotel a run for their money in terms of bedroom quality, breakfast and welcome!
Margaret made my wife and me very welcome on arrival. Our room was all we could have asked for - clean, comfortable and well equipped - and breakfast was excellent. Can't fault it for value. Just a pity we were only there for one night...
We were only there one night. I wanted a hotel as we wereb working late and needed somewhere we could eat on the premises. This is a guest house not a hotel as I was told. It is lovely however and the people who own/run it are superb. It was spotless and very comfortable
What a wonderful place to stay. Great room and breakfast - nothing was too much hassle!! Would recommend for anyone to stay at while in Inverness.
Dunhallin House was fantastic, the room was large,modern and very comfortable. The breaksfast was excellent and the host was very charming and very helpful. Not applicable
Friendly people. Facilities as expected. Priced appropriately. Hint about how to turn on the shower added to the room info would be useful.
Fantastic spacious comfortable room, delicious cooked breakfast, very friendly and welcoming, lovely and quiet. Leaving!
Good location, easy to get around on foot to walk along river, various attractions and shops. Nice areas of hotel to relax in. Did not eat in as it was somewhat pricey. Noisy, bathroom not very clean, lovely view of garbage bins....was disappointing. Pool closed at 730 pm Mattresses were very uncomfortable - should have been replaced 10 years ago. Difficult to regulate heat.
close to town centre
The room was well priced and in an ideal location for the shops, places to eat etc. The hotel also provides parking. I have previously booked through booking .com and taken the room with the best price. The room on my last visit was fantastic. On this recent visit I was very disappointed with room. It was old and the wall was damp with considerable condensation. The double bed had only two pillows and the duvet was thin. In addition to this we had a dreadful time trying to turn off the shower, which was cold and had poor pressure. These things didnt entirely spoil our trip but I was disappointed as we were away for a relaxing evening, thinking we would enjoy a lovely room but unfortunately that was not the case. I did report these things to the reception who said they would log these matters. I have recommended this hotel, this visit altered my view.
Satff went out of their way to help when booking was not received.
we stay at the Ramada Inverness alot the staf are the best
Our two day stay to attend a family funeral was convenient for our purposes. The breakfast was very good. We found the shower in our room difficult to control the temperature.
car parking was handy never had to wait for a space. Distance from hotel for river walks. Handyness to restaurants. Thin walls between bedrooms. When the toilet was flushed next door it could be heard filling up again as if it was in our own room.
Staff was fantastic :)
The reception staff were excellent,very helpfull,very friendly. nice place to stay.
Nice room, very central A little too expensive for Inverness
Excellent location very central, good facilities and lovely view.
very friendly helpful receptionist good leisure facilies
the room was great more than we expected
handy for christmas shopping - well situated not too far from city centre would probably stay again too noisy - rooms not well sound proofed could benefit from better refreshments provided ie water
Convenient location both for town and visits to surrounding countryside. Prices in in-house restaurant too high - much higher than some very good restaurants in town.
It was welcoming, with atmosphere from the bar and eating areas as you enter. Room was good, plenty good pressure hot water. Nothing
Good location The room was OK. But more attention to the fittings ie some of the drawer handles were missing so new handles on drawers to be replaced ! And loose taps to be fixed would make all the difference to fist impressions. The windows also to be able to close properly, as opposed to be like they are slightly open (especially in winter months when it's cold) All in all the hotel was pleasant enough.
the breakfast was excellent and the staff were very nice friendly and helpfull on all aspects our bathroom ceiling above bath was covered in mould and silicone seal around bath was black with mould the room though was very clean and public areas of hotel were spotless
The pool was nice and clean
Although very busy the staff were more than helpful
The reception staff were very friendly and helpful and the whole reception area I felt was bright and welcoming. The room was a good size, and the bed was huge as it was 2 single beds zipped together - fantastic. Had a cot in the room and there wasnt really room for it (it was jammed up between the side of the bed and the window) but was a good size room if it hadnt been there. Room and bathroom were clean. Decor not the most modern I have ever seen, but it was far from offensive. All in all - I would stay there again. Breakfast quite expensive at £12.95 a head, but there was a good choice and it was a buffet so you could eat as much as you wanted. The breakfast staff were not the happiest looking bunch (but it was a sunday morning!), but they did their job fine. Other than that, no complaints at all.
The location is perfect, it is right off of River Ness. The views are spectacular and it is walking distance to restaurants and shopping. The staff goes out of their way to be helpful and make your stay enjoyable. The only thing that was an issue was the shower pressure was very light in our room.
The owners were great... It's located right on the Ness River on the walkway just across a small bridge from town center. We went to Gellions and listened to local music and had a great time. Parked on the street for free.
Central location and value for money.
Convenience - location to the city centre The breakfast room was cold, probably the air con but when it is freezing outside a warm breakfast room would have been more comfortable
Located half a block from Rocpool's Rendez-Vous restaurant, where we had reservations. The breakfast! Also, compared to other hotels, price asked is way too high for what we get. No parking space provided closeby to unload suitcases from car.
Standard of the eveing meals and breakfast Lift out of order
Room was efficiently set up. Bath was up to date. Public areas lacked warmth. Breakfast was efficient but not as pleasant as some of the competition.
The bar was very comfortable, hotel has a traditional charm Nothing comes to mind
Offered single accommodation at a reasonable price. Comfortable lounge bar serving good quality simple light meals. Coffee rather weak and luke warm at breakfast and poor quality bread for toast.
Our party enjoyed a comfortable stay and an excellent breakfast.
Breakfast was excellent, hotel was stunning and scenic location. shower left alot to be desired, no cable tv as adverised and parking was a nightmare.
very relaxing the heating in the room could be better
It is in a great location and the staff were very helpful You could hear every step and door close on the the floor. There was no room darkening shade on the window, so light streamed in at 6 A.M.
good location & old-style decoration, very impressive. Room is little bit small.
The parking,the room,the service,the breakfast and the location,it was near enough to the town but far enough out to enjoy the peace and quiet.
Cheap Basic Clean No Problems whatsoever.
I can honestly say there was nothing I liked about the Smithton Hotel, really nothing at all. Where could you start, the list is endless, the faint smell of urine in the room, the locals staring at you as you entered the bar, the fact it was in the middle of what looked like a council estate, not that that is a problem as long as you know, but by looking at the pictures of this place you would think it was in the middle of the countryside. In fact my mate refused to stay here and we had to find an alternative which was not easy the weekend of the Loch Ness Marathon, under no circumstance stay here.
relaxed charming scottish hotel and bar. Really helpfull staff. Excellent breakfast and eveningmeal ,our kompliment to the chef. no
Everything was ok very convenient location.
good food & bar facilities reception area was smelling of dampness and carpets from reception to rooms and within room were dirty desperately needing washed or replaced
A very good hotel, tired, but plush and well appointed, friendly staff and good service Few if any
Clean, managment was very nice, parking space and dining room
Friendly staff and excellent breakfasts. Lovely family room.
Beautiful luxury with classic flavor, Friendly staff, Historically significant with wide international appeal and serene feeling.
I really enjoyed my night at the culloden house. The staff were incredibly friendly and helpful. We enjoyed the history of the hotel too as Bonnie Prince charlie slept there the night before the battle of culloden.
Wonderful service and a free upgrade. Enormous room and a bath/jacuzzi the size of a small car.
the staff were very welcoming and interesting to talk to. They were very interesting and went out of their way to help.
Food and service from staff very good. Very friendly and accommodating. A very historical building and great location for visiting Culloden battlefield and surrounding area. The only criticism is the decor, needs all round updating to become a luxury hotel and some people might not be happy with the limited facilities.
Excellent in every way.Staff particularly skillful and welcoming. No All was fine - well run establishment
beautiful setting. Nice room It appeared we arrived the day after a major event and the hotel had only a minimal staff. The service was that expected of a two star hotel. On the next day, the service was much improved and was up to, what I would hope would be their normal level.
Staff was great, fOOD was great!!
my room was superb [better than most 4 star hotels] the proprietor was excellent breakfast was ten out of ten
My family stayed here for one night and found the rooms well appointed and clean. The owner was lovely and the breakfast was excellent. I would stay here again.
It was a comfortable and modern, well designed Guest House providing the facilities expected for the price range.
Excellent staff, room and breakfast.
The staff is exceptional, the rooms delightful and the general ambiance is superb. This hotel attracts a really nice crowd of guests, including salmon fishermen. It is one of the best run hotels I have stayed in. I can't find any fault
the surroundings, the food, the staff and the overall ambiance of the place yes the room was too cold
A beautiful building and a friendly welcome. The breakfast was very good too. We also enjoyed playing pitch and putt on the lawn. Slightly dated (old tv for example).
Traditional architecture in substantial private grounds. Cosy luxurious interior and welcoming atmosphere. A perfect island of serenity in an otherwise hectic world!
The hotel staff esp. The general manager were friendly and attentive but discreet. Food was a gastronomic delight. There is a genuine air of pride in the staff's attitude towards the hotel and guests. Very little to gripe about. The driveway into the hotel needs a little repair and dust on the tv in room.
Location. Helpful staff. Good breakfast For this standard of hotel, I expect a half-decent shower that's not just an extension of the bath-taps. or affected when you turn on other taps, or flush the loo.
Customer service, particularly dining staff. Location. Ambience of public rooms. Disappointing room/ shower. Access road condition
I stayed once before briefly on business, and was so taken with the hotel that I decided to use it again. On this occassion I was able to combine a work commitment with a few days family break. The generous grounds provided many attractions for our 2 year old, including pet ducks, trampoline, climbing frame/swing/slide, not forgetting the 9 hole pitch'n'put! The staff were all very welcoming, and showed incredible patience with their smallest and most outspoken guest.
All except bathroom Bathroom,shower and state of shower curtain
the presentation of the hotel together with its history. all credit to the owner. the staff were efficient and friendly the road but understand the problem
Fantastic welcome from the staff. Cosy room with lovely en suite. Delicious food. Ideal stop off for our visit to Loch Ness.
Everything was in order when we arrived. Rooms were clean and neat. We wanted to stay in a local inn so this was perfect. The wait staff at breakfast was very friendly and quick to serve us. The hallway was a bit confusing at first but then part of the charm.
New rooms, extremely clean and well presented. Restaurant very good. Fabulous surroundings. Lovely.
Staff friendly and knowledgeable, couldn't more to help you. Food excellent and huge portions. Room cosy and comfortable
Sat outside with a glass of wine when arrived - garden area really pretty and well kept. The staff were helpful and friendly throughout, and the dinner excellent. Hotel very clean and comfortable, with good decor. Only one - at night when just in bed the toilet cistern was overflowing so that water was continually falling into the bowl. Bizzarly it stopped of it's own accord after an hour or so, but it was annoying/noisy up to that point.
Rooms clean, hotel well located and busy, welcoming bar Chef maybe had an off night with the evening meal...
the friendliness of the staff and the comfort of the hotel. everything was ok
Though decor in places a bit tired it was generally comfortable and the bed was good quality Breakfasts freshly cooked to order - very good Young female staff members at times very offhand with a very negative approach to dealing with the public. Would have liked a residents' lounge especially as it rained every day
Bathroom excellent but could be cold in winter as there is no heater other than a towel rail. Dining room and bar, great Single bed stuck up in the corner and the mattress felt it had collapsed on one side.
everything was fantastic from start to finish, other small hotels take note! this is the way to treat your guests and get more business. faultless experience 11 out of 10 and im hard to please!
Great location. Quiet and inviting place to stay.
The place feels rural and very quiet, although it is not far from main high way. basic, not so clean facilities.Don't expect usual B & B hospitality.There is a sign posted on the bath room door which says "check out is 10 am, you will be charged 5(or 8?) pounds per hour", which says everything about the place.Breakfast was pretty basic.Quite a surprise not expected in rural Scotland.
Very friendly and comfortable accommodation.
very comfortable clean room with great facilities (stayed in the single room).
Is 2* not 4*. Believe me.
Beautiful location and good breakfast
Its ok Fairly off the beaten track (its a distance to get to anywhere for dinner); landlady made me change room after checked in and started to settle in room (another guest wanted that room); breakfast ok but had to 'book a time slot' for it.
Owner was friendly and helpful. The accommodation was spotless and comfortable.
the guest house was clean, comfortable and relaxing. The proprietor was most welcoming, The breakfast was superb and the cost was for our stay reasonable. I would recommend the guest house. If I had to make a comment it would be better signposting to the accommodation
The location, with lots of rabbits and lovely scottish county side; we can visit the whisky distilery nearby The very strict rules concerning accommodation