Guest reviews
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Overall Rating
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8.5 "Beach is lovely."8.6 "86%
appreciated the clean beach ." -
8.1 "Location is great."9.1 "91%
appreciated the closeness to the beach ." 9.1 "Great parking , according to 91%." -
7.6 "Good pool."
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7.6 "Good service."8.9 "89% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." 7.6 "Housekeeping was great , according to 76%." 7.4 "74% werehappy with the room service ." 7.5 "Excellent childcare , thought 75%." 7.0 "Lovely pool/beach service , according to 70%." -
7.5 "Good amenities."8.4 "84% found the
grounds to be nice ." 8.0 "80%loved the facilities for kids ." 10.0 "100%loved the outdoor sports facilities ." 9.3 "93% thought thearchitecture was beautiful ." -
5.8 "Average comfort."6.0 "
Beds were acceptable for 60%." 5.6 "Only 56% saidrooms were big enough ." 6.3 "For only 63%, thenoise level was all right ." -
5.8 "Rooms are ok."5.2 "Only 52% said
rooms were clean enough ." 6.0 "Beds were acceptable for 60%." 5.6 "Only 56% saidrooms were big enough ." 6.9 "Only 69% found thebalcony ok ." -
4.7 "Disappointing food."4.1 "59%
did not like what was on the menu ." 1.6 "Theprice was too high for 84%." 3.1 "For 69%, thedining experience was not enjoyable ." 2.0 "Unclean dining area , according to 80%." -
3.6 "Value below average."1.6 "The
price was too high for 84%." 4.3 "57% thought it wasoverpriced ." 3.8 "62% said thebreakfast was too expensive ." -
3.1 "Disappointing internet connection."2.7 "73% said the
wifi quality was bad ." 4.3 "57% thought it wasoverpriced ."
Overall Rating
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8.6 "Beach is lovely."8.8 "88%
appreciated the clean beach ." -
8.0 "Location is great."9.3 "93%
appreciated the closeness to the beach ." -
7.4 "Good service."7.3 "73% were
happy with the room service ." -
7.1 "Good amenities."8.2 "82% found the
grounds to be nice ." -
6.0 "Average comfort."5.7 "Only 57% said
rooms were big enough ." 6.3 "For only 63%, thenoise level was all right ." 6.5 "Beds were acceptable for 65%." -
5.8 "Rooms are ok."5.7 "Only 57% said
rooms were big enough ." 5.2 "Only 52% saidrooms were clean enough ." 6.5 "Beds were acceptable for 65%." 6.6 "Only 66% found thebalcony ok ." -
5.5 "Breakfast is mediocre."
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4.7 "Disappointing food."3.9 "61%
did not like what was on the menu ." 1.3 "Theprice was too high for 87%." -
3.5 "Value below average."4.4 "56% thought it was
overpriced ." 1.3 "Theprice was too high for 87%." 3.8 "62% said thebreakfast was too expensive ." -
3.4 "Internet is poor."2.8 "72% said the
wifi quality was bad ." 4.4 "56% thought it wasoverpriced ."
Overall Rating
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8.5 "Beach is lovely."8.4 "84%
appreciated the clean beach ." -
8.4 "Location is great."9.2 "92%
appreciated the closeness to the beach ." 8.9 "Great parking , according to 89%." -
7.7 "Good pool."
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7.6 "Good service."7.1 "71% were
happy with the room service ." 7.1 "Housekeeping was great , according to 71%." 7.4 "Excellent childcare , thought 74%." -
7.6 "Good amenities."8.6 "86% found the
grounds to be nice ." 8.1 "81%loved the facilities for kids ." 10.0 "100%loved the outdoor sports facilities ." -
4.9 "Not very comfortable."4.4 "
Air conditioning was criticized by 56%." 2.5 "75%criticized the small bathroom ." -
4.7 "Rooms are not good."2.3 "77%
complained about the bathroom ." 4.8 "52% saidrooms were dirty ." 1.1 "89% thought they werepoorly maintained ." 1.5 "For 85%, therooms looked old ." 4.4 "Air conditioning was criticized by 56%." 2.5 "75%criticized the small bathroom ." 3.4 "66% hadproblems with the shower ." 1.6 "84% said thebathroom was dirty ." -
4.0 "Disappointing food."4.1 "59%
did not like what was on the menu ." 1.6 "Theprice was too high for 84%." 3.5 "For 65%, thedining experience was not enjoyable ." -
3.2 "Terrible value."3.8 "62% thought it was
overpriced ." 1.6 "Theprice was too high for 84%." -
2.9 "Disappointing internet connection."2.8 "72% said the
wifi quality was bad ." 3.8 "62% thought it wasoverpriced ."
Overall Rating
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8.7 "Beach is lovely."
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8.2 "Location is great."
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7.4 "Good service."8.6 "86% found the
staff to be very friendly ." -
5.8 "Rooms are ok."
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5.7 "Breakfast is mediocre."
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5.0 "Food is average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.5review from
Great Beach Great pool Good food Great range of facilities Super friendly staff Noisy quad bikes from neighboring public beach Dirty sea water
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6.0review from
Family room was nice and spacious but lacked a balcony. Pool & beach nice, and eating at Waves recommended for seafood - especially if you get a table on the beach! Unable to serve decaf coffee in the main restaurant.
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6.3review from
Facilities and pool bar Reluctance of restaurant staff to reasonably compromise on external restaurant vouchers. We had a voucher for 'buy one main item, get one free at the Waves Restaurant'. We were not allowed to use this as my wife had ordered a salad, even though it was cheaper than a main item. This sort of adherence to the absolute letter of the law annoys me. We wouldn't eat there again.
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4.0review from
Pool and beach are very good.Staff is very helpful. Rooms are very poor, okay for a three star hotel but not five.Bas smell was thier in some rooms, we had to change the room.
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6.0review from
I did like the relaxed atmosphere. Spacious setting around pool area. Sparebeds in corridors and used dishes with food remains standing on stair landing for almost a day.
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4.7review from
The proximity to the beach and the ability to relax in and around the swimming pool. Being prevented from bringing own liquor/softdrink/water into the resort when there is no mention of this on the booking.com website. This is the first time ever of staying internationally in hotels over 30 years where this constraint has been imposed. Rooms and hotel are tired. The quality of Malaysian chicken curry at Waves Restaurant left a lot to be desired. Speed of being served at pool bar was rather slow. Lateness of cleaning our room on the second day of our stay was also inconvenient. We had booked especially to take friends visiting from UK to Al Aqah - their room with "sea/swimming pool view" looked at a construction fence and was not ready at 3pm check-in. Some compensation from hotel should have been warranted.
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6.8review from
The staff were were excellent, rooms good with a nice sea view although balconies a little small.
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8.0review from
New, very modern, friendly staff and atmosphere, excellent facilities, nice beach. We are planning to go back in the next few weeks. Nothing that I can think of.
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7.2review from
The staff were all very helpful and nothing seemed to be too much trouble. The hotel spa was not operating but all other facilites were excellent. Our rooms were lovely and teh food at the buffet and the a-la-carte restaurants was of a very high standard. The pool bar was brilliant and the food there was also first class. We will definately be back again we enjoyed it very much indeed. There was a lot of rubbish floating about in the ocean while we were swimming. Things like plastic bags which was not very pleasant. The ocean however was lovely to swim in.
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7.2review from
Excellent Customer Service, VIP treatment Excellent food Service, however, the taste of the meals can improved (good but not excellent)
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6.4review from
Idyllic setting with wonderful views over the sea. We will go back again! The hotel was still in 'soft' opening and staffing numbers seemed to be low at times. The drain from the walk in shower in our bathroom was too small and backed up leading to water overflowing from the shower across the rest of the bathroom. This made the floors slippy.
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8.5review from
Great Beach Great pool Good food Great range of facilities Super friendly staff Noisy quad bikes from neighboring public beach Dirty sea water
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8.0review from
New, very modern, friendly staff and atmosphere, excellent facilities, nice beach. We are planning to go back in the next few weeks. Nothing that I can think of.
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6.8review from
The staff were were excellent, rooms good with a nice sea view although balconies a little small.
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7.2review from
The staff were all very helpful and nothing seemed to be too much trouble. The hotel spa was not operating but all other facilites were excellent. Our rooms were lovely and teh food at the buffet and the a-la-carte restaurants was of a very high standard. The pool bar was brilliant and the food there was also first class. We will definately be back again we enjoyed it very much indeed. There was a lot of rubbish floating about in the ocean while we were swimming. Things like plastic bags which was not very pleasant. The ocean however was lovely to swim in.
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7.2review from
Excellent Customer Service, VIP treatment Excellent food Service, however, the taste of the meals can improved (good but not excellent)
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6.0review from
Family room was nice and spacious but lacked a balcony. Pool & beach nice, and eating at Waves recommended for seafood - especially if you get a table on the beach! Unable to serve decaf coffee in the main restaurant.
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6.3review from
Facilities and pool bar Reluctance of restaurant staff to reasonably compromise on external restaurant vouchers. We had a voucher for 'buy one main item, get one free at the Waves Restaurant'. We were not allowed to use this as my wife had ordered a salad, even though it was cheaper than a main item. This sort of adherence to the absolute letter of the law annoys me. We wouldn't eat there again.
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4.0review from
Pool and beach are very good.Staff is very helpful. Rooms are very poor, okay for a three star hotel but not five.Bas smell was thier in some rooms, we had to change the room.
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6.0review from
I did like the relaxed atmosphere. Spacious setting around pool area. Sparebeds in corridors and used dishes with food remains standing on stair landing for almost a day.
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4.7review from
The proximity to the beach and the ability to relax in and around the swimming pool. Being prevented from bringing own liquor/softdrink/water into the resort when there is no mention of this on the booking.com website. This is the first time ever of staying internationally in hotels over 30 years where this constraint has been imposed. Rooms and hotel are tired. The quality of Malaysian chicken curry at Waves Restaurant left a lot to be desired. Speed of being served at pool bar was rather slow. Lateness of cleaning our room on the second day of our stay was also inconvenient. We had booked especially to take friends visiting from UK to Al Aqah - their room with "sea/swimming pool view" looked at a construction fence and was not ready at 3pm check-in. Some compensation from hotel should have been warranted.
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6.4review from
Idyllic setting with wonderful views over the sea. We will go back again! The hotel was still in 'soft' opening and staffing numbers seemed to be low at times. The drain from the walk in shower in our bathroom was too small and backed up leading to water overflowing from the shower across the rest of the bathroom. This made the floors slippy.
