Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel

Bed was comfortable. Room was clean

No towels, ice machine not working, remote to Tv not working, key card didn’t work at first, phone didn’t work.

The hotel was comfortable and the location

The amenities could have been better and Wi-Fi connection was poor

Worn out rooms and apathetic staff

The lobby was nice and the view from our room was great!

Our room was very won out. There was mildew/mold in the broken and missing caulking of the shower. The showerhead was caked with grime and sprayed all over the place. Our towel bar was missing the bar (the support arms were all that was left and one of those was hanging off the wall and loose). We could hear people running and stomping overhead all night. Their photos online show the basic "hotel breakfast" but this is an additional $12 per person. When we tried to leave we found that due to poor parking lot design we were blocked into our spot. While the hotel staff pretended to figure out who the blocking car belonged to (waited some ten minutes) one of our group managed to extricate our car by driving up onto and over a curb.

Check in was easy, facility looked clean upon arrival.

Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.