Pros: Great staff and support personnelCons: I confused rental site. Instead of airport I accidentally chose downtown. Downtown did not let me have the full size sedan I wanted due to lack of supply at the airport and authorized only a mid sized van which I accepted with disappointment.
2.0 MediocreMar 30 2021
Pros: Staff was friendlyCons: HAVE A CAR. Kayak said they had cars... they did NOT.
10.0 ExcellentFeb 2 2021
Cons: It was one of the best car rental experiences I've had recently. Fast and thorough.
5.2 OkayOct 12 2020
Pros: Nice truckCons: Price not what was given at booking
7.2 GoodOct 11 2020
Pros: The guy who helped me check in and out was EXCEPTIONAL.Cons: First time I ever traveled when cars were so hard to get.
2.0 MediocreAug 10 2020
Pros: The supervisor trying to do his best with the situationCons: Provide the total of the rental with all the fees that were going to be associated with the rental. I did use my rental because of the hidden fees that brought the total over a $1000 dollars and it needing to be on a credit card.
10.0 ExcellentJul 10 2020
Pros: Friendly staff in both ABQ and DEN.
10.0 ExcellentJul 1 2020
Pros: Easy and quick pickup and very easy dropoff. Vehicle was in excellent condition.Cons: With complicated user interface systems and no real standards between manufactures it would be good to offer an orientation to the customer but it would require additional personal.
8.0 ExcellentMay 20 2020
Pros: Staff was friendly and took adequate social distancing/safety measures.
10.0 ExcellentNov 19 2019
Pros: Great customer service, Lots of signs directing people where to go. Employees seemed to care about the customers
Pros: The ABQ airport only has one rep that covers 5 different companies. It would have been nice to know before hand that hertz was coving the dollar rentals.
10.0 ExcellentDec 16 2020
Pros: We had a great experience. The staff was very friendly. Pick up and Drop off were extremely easy. The value couldn't be beat....we would use them again next time we fly somewhere!!
5.6 OkayNov 17 2020
Pros: Staff friendlyCons: Had to wait for car. Got a truck not a car
2.0 MediocreApr 26 2020
Pros: Trip was cancelled due to the pandemic. The cancellation process was terrible and stressful. Having to wait until 3 days prior to arrival in light of this pandemic was awful
10.0 ExcellentAug 5 2019
Pros: Easy and nice car.Cons: Nothing
10.0 ExcellentMay 19 2019
Pros: The Mustang GT is a beautiful car and rate was greatCons: Nothing
2.0 MediocreOct 28 2018
No goodPros: NothingCons: Didn’t need it
9.6 ExcellentAug 27 2018
Clean- Newer CarPros: Everything was great on our trip, the car was clean. The pickup counter talked me into a prepaid fuel. I shouldn't have done this. I only used half a tank. When we went to return the car the attendant took us straight to the airport. Very nice service.
8.8 ExcellentAug 8 2018
had a problem with the carPros: The second car we had was fine -- not as nice as the first, but it worked and got us there. We had a problem with the first car (tire pressure warning light), but after some protests on our part (They couldn't figure out how to start the time for our new car -- they kept the original time we picked up the first car that was faulty!), they finally deducted $15 from our overall charge to compensate for additional time. Wish we'd gotten as nice a car as our first for our replacement, but at least it worked.Cons: A few miles away from the rental agency, a warning light went on and we had to go back to the airport to trade it in. It was very difficult to figure out how to do that. (I found it hard to believe this had never happened before.) We finally got another car but no one could figure out how to clock the new time out for the rental car (so we wouldn't be charged for the hour plus we had spent dealing with replacing the car). However, our insistence prompted the manager to finally take $15 off of the total price to compensate us.
10.0 ExcellentJun 9 2018
Pros: Everything went smoothly. good customer service both the beginning and the end.
Cons: They charged me over $200 for gas, when I returned the car fully fueled. In corresponding with them they said they would refund some of the money. I haven't seen a cent!
6.8 GoodDec 10 2019
Pros: Car was clean and drop off easy.Cons: They push the fuel option without explaining that you are charged for a full tank of gas regardless of what's in the car when you return, plus it appear that you are then charged taxes on this. Yes, the details are in the contract, but they carefully avoid explaining it. Never do that again. Also, they are less than candid about the insurance option, which probably leads most people to accept the "basic" plan not realizing that it adds dramatically to the cost. I believe that they do these things intentionally and many people end up paying much more than they anticipated. I probably won't use this company again.
6.0 GoodNov 27 2019
Pros: Loved the staff in the morning when we ultimately picked up our car!Cons: When we arrived approximately 3 minutes before closing time, with a reservation, the desk was closed. We were forced to hire an Uber that night and again in the morning to return and get our car. Two other parties also arrived when we did.
5.2 OkayNov 12 2019
Pros: Price was ok.Cons: Have the size of car I reserved available. Have more staff so the wait is shorter.
6.8 GoodSep 23 2019
Pros: The pick-up was horrible due to the hour and 18-minute wait. Other than that, the agent was competent & helpful, the car was fine, and the drop-off was as well.Cons: The pick-up was horrible. One person at the desk with a dozen customers on line. (It's not as if Advantage didn't know how many reservations they had that afternoon.) I waited an hour and 18 minutes (I timed it) to be served. No more Advantage for me.
6.4 GoodSep 19 2019
Cons: I made the reservation but upon pick up, there were no cars available. They were overbooked by at least 15 cars.
10.0 ExcellentAug 19 2019
6.0 GoodAug 18 2019
Pros: Free upgrade, nice staffCons: Car not really clean, unexpected cost.
2.0 MediocreAug 11 2019
Cons: There was a line to get the car which would have taken a minimum of thirty minutes probably an hour to clear. We found another car with Payless.
4.0 OkayJul 11 2019
Pros: Prices weren’t as advertised onlineCons: Honest pricing
Cons: I reserved a compact car and was given a 7 seat Voyager van as the only option at the cost in gas milage of probably 10 miles per gallon. With the driving I did, this added significantly to my trip cost. I tried to trade it out in 2 other cities and was told that there were no cars available
2.0 MediocreApr 19 2021
Pros: Drop off was easy.Cons: Be ready for a wait at the pick-up counter (1-hr) and have to listen to their up-sell 20 times for each person in front of you. Car had a slow tire leak which required filling up every couple days.
4.0 OkayApr 15 2021
Pros: Car was fineCons: I rented a Managers Special. I assumed, since it was a car rental, that it would be a car. I was given a choice between a pickup truck or a Ford Expedition. I had to pay to obtain a car. I feel that is false advertising.
2.0 MediocreMar 28 2021
Pros: ABSOLUTELY NOTHING! HORRIBLE EXPERIENCE!Cons: Everything could have and should have e been better! We had a car supposedly reserved and got NOTHING! There was not one single car available and WE WERE STUCK AT AIRPORT CAR RENTAL! Had to get a hotel and have family come pick is up all the way from Alamogordo the next day! Will NEVER book thru Kyak again
2.0 MediocreMar 27 2021
Pros: I received a call 1 hour before my flight that there was NOT a car available, this made for a very difficult trip , having to uber everywhere
2.0 MediocreMar 25 2021
Cons: We never got the car. Were able to reserve but none were available.
8.0 ExcellentMar 23 2021
Cons: Hard to find a car. Price was expensive. Nobody there at return.
10.0 ExcellentMar 19 2021
Pros: Staff friendly and easy to fine
10.0 ExcellentFeb 12 2021
Pros: Everything was great
6.0 GoodSep 28 2020
Pros: Ultimately the car we got was sufficient and good. We weren’t able to do what we intended with it though.Cons: Pickup took in excess of 90 min and didn’t have the car I paid for. I was given a smaller car and offered no discount. Only option was to wait for my car to become available. Without an ETA
Alamo was greatPros: The return was quick & efficient. Gave us a minivan which was really clean. Employees were friendly.
10.0 ExcellentJun 26 2017
Good carPros: The Nissan Rogue was perfect for my family of 4. We put 1700 miles on that car going throughout the 4 corners. Was comfortable with all our luggage.
10.0 ExcellentMay 24 2017
Pros: Everything was great....smooth ride, great looks...loved the backup camera. Lots of options I wish I would have implemented.Cons: The only minor thing is that when I would get in, I had to bend my head way down to clear the door sill..... just the way the car is made. Otherwise, it was tops in my book.
2.0 MediocreMay 24 2017
Pros: nothingCons: nothing
10.0 ExcellentApr 27 2017
Couldn't ask for more!Pros: Check-in was easy. I signed up for a mid-sized SUV and was given a choice of a few on the lot. The car was extremely comfortable, great on gas and nicely equipped. The staff was friendly and answered any questions I had. Drop-off was equally as easy and only took minutes. Overall, I was very impressed with my Alamo experience!Cons: Can't think of anything I would change!
10.0 ExcellentApr 24 2017
Pros: They were great at the drop off. Easy process, no awkward interactions about our wreck, just good service.Cons: Nothing, no complaints.
9.6 ExcellentApr 23 2017
Pros: Everything was in order and ready to go as arranged-staff very courteous -vehicle was excellent and had no issues.
2.0 MediocreApr 15 2017
Horrible waste of a companyPros: They did not honor a reservation for a truck. Horrible service and tried to blame me for getting upset. I travel 40 weeks a year. Never again with this company. Management was helpless and useless.Cons: Horrible service
10.0 ExcellentApr 6 2017
Pros: In and Out was very quick and easy.
10.0 ExcellentMar 16 2017
Pros: Check in was excellent to return car. Gave us $50 credit for inconvenience because our windshield washer fluid ran out.
Pros: The fellow at pickup could not have been more friendly and helpful. I have no issue with him.Cons: 1st. There was no mention during the online booking of the car that the rental location was not at the airport, despite my flight booking. I took the shuttle from the airport to the car rental center only to be told that my pickup location was a $30 cab ride away.1 1/2 hours would have been saved. 2nd.The car itself was miserable to drive. The alignment was so bad it wouldn't hold the road, it stunk of smoke, and there was an orange abandoned vehicle sticker on the drivers window obstructing view. For some reason I had trouble maintaining an even highway speed and the cruise didn't work. It made my 2 hour drive feel like 5. Driving this car was a white knuckle experience.
2.0 MediocreApr 13 2021
Pros: There was nothing I liked about this experience. Such a bad experience.Cons: They made a reservation for 12pm for a location that closed... at 12pm. The guy was still there and informed me that they “have been trying to get this changed for sometime” and did nothing to help us. We had to get a ride to another location and they tried to charge us more than double the reservation price. When I asked to speak to the manger on site, I was told that it would be 3-4hrs before she could speak with us. I spent literally hours on the phone with National. When we finally did get the car, they gave us the wrong car and didn’t tell us. When I called to tell them they gave us the wrong car, they directed me to a new location to pick up the right car. Upon arriving at the new location the person on site told me that he “didn’t know why they told us that, I don’t have any cars to give you”. No one at any of these locations were apologetic or tried to help us figure anything out. National ended up giving us a $100 credit which isn’t really that much (IMO) for how much time I spent dealing with this nightmare.
8.0 ExcellentFeb 20 2021
Pros: Car was great, if a bit beat up. I appreciated the rep finding me an AWD vehicle in case of poor weather conditions.Cons: The front seats were a mess, clean, but battered. Not what I expect from a rental, more what I expect borrowing a friend's car.
2.0 MediocreFeb 15 2021
Cons: You did not mention that car had added charges based on mileage. I ended up canceling and felt tricked into it. Not fair
2.4 MediocreNov 9 2020
Pros: NothingCons: The fact you need a credit card
4.8 OkayNov 3 2020
Pros: Loved the Jeep WranglerCons: The car had a tire with half the safe level of tire pressure, so I was getting crisis alerts on the dashboard the whole time. The windshield was dirty and there was no windshield wiper fluid.
10.0 ExcellentJul 24 2020
Pros: Typical airport rental car experience. Shuttle to Budget rental. After that everything went well. Picked up car, which was clean and good condition. Dropped off in Santa Fe. Easy and quick drop off.
Pros: Staff was very friendly and helpful, car was practically brand new and no cigarette smell!Cons: Can’t think of anything.
9.6 ExcellentJun 15 2020
Cons: Didnt have the car I picked
8.0 ExcellentMay 10 2020
Pros: The whole operation was very understaffed but the people I dealt with, particularly a young man in ABQ, were very helpful and polite. The drop-off was the same, the lot at DEN was closed, which made me nervous about missing my flight. There was no indication anywhere that I was to go to the Avis lot for drop-off. Again, nobody to explain anything but when the woman showed up, she was polite and helpful in a difficult situation for her.
6.8 GoodDec 3 2019
Pros: Friendly counter help. Reliable vehicleCons: I rented an SUV on line. When I got to rental place they had no SUV’s. Was given a minivan instead. Not what I had in mind for a winter weekend in the mountains.
7.6 GoodAug 13 2019
Pros: Friendly staff. Did the best they could.Cons: Did not get car I reserved. Car shortage, had to wait for car to come in. Not a smooth experience.
10.0 ExcellentApr 22 2019
Pros: Friendly and helpful people working the counter. The car was clean and great for our trip.
10.0 ExcellentNov 28 2018
Pros: Easy! We always go with Payless at the ABQ airport. No problems, great deal, and fast service.
7.6 GoodOct 14 2017
Albuquerque RentalPros: Off site transportation was efficient, full size rental rate for Payless was reasonable compared to othersCons: Picked up the car after dark. Car was reasonably clean, but windows were dirty. Hard to see out of front and back, lots of glare, day and night. Mentioned this on my check in on return, and the staff said it is hard to keep windows clean in New Mexico, especially with high temps. Other than that, a good transaction
10.0 ExcellentSep 10 2017
Pros: customer service at checkout
10.0 ExcellentAug 23 2017
Pros: The price point was very good considering I decided an hour priorCons: Too much waiting at the counter
Pros: staff very friendly and helpful, made the process very quick and didn't waste any time.Cons: the only major issue was that one of the tires of the car was severely underpressurized, and I noticed this several hours into my trip - had I not taken care of it myself, the trip could have been held up by a flat or even worse an accident could have occurred.
8.0 ExcellentNov 18 2020
Pros: Staff was friendly and helpful.Cons: Staff doesn't need to upsell so hard! The size I reserved was fine. I didn't need a bigger car!
8.0 ExcellentNov 14 2020
Cons: No one was available to check my car out or in so I was unable to make note of the dent in the door or the burn hole in the passenger seat.
6.0 GoodSep 9 2020
Pros: Quick to get outCons: Still have not received a receipt...
10.0 ExcellentJul 11 2020
Pros: Service was spot on!
2.4 MediocreMar 16 2020
Cons: Hidden charges. Cost was tripled. Will never use Thrifty again! Good luck trying to talk to a human.
7.2 GoodNov 16 2019
Pros: Staff friendly and helpful
8.0 ExcellentNov 5 2019
Pros: Friendly helpful staffCons: Very long wait for check in counter. 30 minutes!
10.0 ExcellentNov 3 2019
Pros: Drop off at the airport after returning my rental.
5.2 OkaySep 9 2019
Cons: Insurance was added without approval. When I turned back to ask, I was pressured. They wouldn’t take the charge off.
Cons: I wish Avis was open to rent a car to us!! Thankfully National had one car left for us and it was a luxury SUV for a couple of hundred of dollars cheaper! Thank you National!!
6.0 GoodMar 22 2021
Pros: OkCons: Clean your vehicles, I never drove a dirty rental before very disappointed...
2.8 MediocreOct 6 2020
6.8 GoodJul 13 2020
Pros: Hotel rental staff not very helpful or professional but airport staff was very good.Cons: The car was not available at the location specified, I had to travel to another location to pick up the vehicle. I was told they did not have the Chrysler in their fleet anymore, then one magically showed up.
5.2 OkayDec 29 2019
Pros: We ended up with a car.Cons: Being able to reserve a car at a location and time when they were closed is unacceptable.
8.0 ExcellentOct 15 2019
Cons: 800 customer service was terrible. Offered little to no help when our flight was delayed. Avis onsite representative was helpful but call center rep was terrible.
10.0 ExcellentSep 9 2019
Pros: Pick up and drop off were quick and easy. The vehicle was very clean.
6.4 GoodJun 19 2019
Pros: The car was greatCons: There was an hour wait at the abq airport three shuttle lines came and went at all the other car rental places. Avis had one attendant, she didn’t even apologize. When the people I came on the shuttle with went to enterprise and hertz and they were walking to there rental cars I still had a Wait
Pros: Staff helpfulCons: Signage at Albuquerque airport and car rental center for EZ car rental was non-existent! They need to make some improvements and not assume that customers know that Advantage and EZ are associated. Also, the wait in line for the one agent was long....
2.0 MediocreNov 13 2019
Pros: Could not pickup car. Had credit card issue which was fixed but policy wouldn’t let them run card 3rd time. Cost me non refundable payment. Not happy at all!Cons: Never use them again. Not helpful. Went to dollar and they took care of me great!
7.6 GoodOct 16 2019
Pros: Staff was great. Quick pick-up and drop-off.Cons: The car was dirty inside and out, especially the windows.
2.0 MediocreSep 17 2019
Cons: My flight was cancelled and I did not make my car reservation within 24 hours so they cancelled reservation even though it was prepaid. Will never go through a third party again.
2.0 MediocreAug 14 2019
Pros: Nothing.Cons: They could be more upfront about their pricing. I recommend going with someone else that allows unlimited mileage included in their pricing. You may pay more upfront but in the long run you will save. Only having 250 miles per day isn’t worth it considering most people will have to drive beyond that
5.2 OkayMar 6 2019
Cons: The vehicle I requested was not available and I had to take an up-charge for a larger vehicle. I was not happy with this, but it was the only option available to me as I was on vacation with 3 other adults depending on me to get them to our destination.
2.0 MediocreDec 23 2018
Cons: The ticket counter was closed once I got there and no provisions were made for a rental. Which left me looking for a vehicle at 12:30 in the morning. Fortunately one of your competitors was open and indicated this happens all of the time and was more than happy to better the price offer and upgrade the vehicle. I don’t think I’ll be using this service again.
4.4 OkaySep 14 2018
No cars upon pickupCons: When I arrived at the car rental location, there were no cars, even though I had a reservation. I had to wait over an hour past my reservation to pick up my car (and the whole time they told me I should expect to wait even longer). The employees were not understanding about the situation, and upon drop off, they told me I was lucky to even get a car at all.
10.0 ExcellentSep 11 2018
Cons: Great. Very helpful.
6.0 GoodAug 1 2018
Cons: Had a slow leak in a tire so had to go back multiple times before getting a different car. Took several hours off my trip.
Never again!Pros: Select vehicle on the lotCons: When you book with kayak, National considers you a second-class citizen. They want you to buy their $28-a-day insurance. (Warning about loss of use fees.) They say the Alliance insurance bought through kayak is insufficient. They charge $15 a day to allow your spouse to drive. They upsell, upsell, upsell: class of car, insurance, etc. etc. I won't rent with them again, either directly or through a third-party website. Use Budget!
Driving in Albuquerque is the most convenient and effective way of getting to know the city, as all the major interest points are sprawled out. While you may prefer to walk in the Old Town area, a car is a must when exploring the rest of the city. Drive along the iconic Route 66 (or Central Ave), which cuts through the downtown area all the way to the university area. A car is also the perfect option for those looking to explore other destinations outside the city such as the Sandia Peak, which is located in the Sandia Mountains area, less than 20 miles from Albuquerque. New Mexico's capital, Santa Fe, is also a short hour’s ride away from Albuquerque.
All the big car rental agencies, including Alamo, Avis, Enterprise, and Hertz, can be found at Albuquerque International Sunport (ABQ)'s Car Rental Center. There is a free shuttle bus service between the airport terminal building and the Car Rental Center, with shuttles departing every 5 minutes or so from the lane outside the first level of the terminal building. The shuttle service is handicap accessible.
Fender benders happen quite often in Albuquerque, so watch out for reckless drivers. The weather gets pretty rough in the winter, which means you must be extra careful when driving during this season as accidents often happen due to strong winds, snow, or black ice that has formed. The roads are also quite dark at night, so extra caution is required when night driving.
Although traffic is manageable in certain parts of the city, roads are all usually fairly busy throughout Albuquerque during peak hours -- so avoid rush hour traffic both in the morning (between 6 and 10 a.m.) and afternoon (between 3 and 7 p.m.). The worst commutes are for drivers heading to Albuquerque/East Albuquerque in the morning, and exiting that area in the afternoon. Traffic heading from the Rio Rancho area to East Albuquerque also tends to get congested during peak hours.
25% of our users found rental cars in Albuquerque for $38 or less
Book your rental car in Albuquerque at least 1 day before your trip in order to get a below-average price
Off-airport rental car locations in Albuquerque are around 29% cheaper than airport locations on average
Mini rental cars in Albuquerque are around 39% cheaper than other car types, on average
FAQs about renting a car in Albuquerque
Some car rental companies in Albuquerque which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Thrifty, Hertz and Dollar
On average a rental car in Albuquerque costs $51 per day.
In the past 72 hours, the cheapest rental cars were found at Budget ($55/day), Avis ($56/day) and Enterprise ($59/day). In the last 72 hours the cheapest rental car price was found at Avis 9501 Coors Boulevard Northwest 87114 (7 miles from city center).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Albuquerque are Alamo (8.8, 273 reviews), Enterprise (8.4, 348 reviews), and Thrifty (7.9, 109 reviews).
The average gas price in Albuquerque is $3.21 per gallon over the past 30 days. Filling up a gas tank costs between $39 and $51, depending on the car size.
Standard (Hyundai Elantra or similar) is the most frequently booked rental car type in Albuquerque.
A Standard car rental in Albuquerque costs $53 per day, on average.
A Intermediate car rental in Albuquerque costs $58 per day, on average.
A Economy car rental in Albuquerque costs $50 per day, on average.
On average a rental car in Albuquerque costs $354 per week ($51 per day).
On average a rental car in Albuquerque costs $1,515 per month ($51 per day).
If you want to cruise around the iconic desert surroundings, a spacious SUV would probably be the best option. If you're just driving around the city, an automatic economy car will do just fine.
The speed limit is usually 30 miles per hour in business or residential areas (with the exception of certain residential areas that demand a lower limit, in which case the speed limit signs will be posted), 55 miles per hour on public highways, and 75 miles per hour on rural interstate highways.
The average gas prices in Albuquerque are approximately $2.31 per gallon. Lower prices can range anywhere between $1.99 and $2.09 per gallon. Because stations can get pretty busy on weekends, try to fill up during the week. Try to fill up the tank early in the morning or late in the evening, and avoid doing so in the weekends or on Thursdays and Fridays before long weekends as gas stations get pretty crowded.
Street parking is plentiful and typically metered, and drivers must pay for a parking spot between 8 a.m. and 6 p.m., Monday through Saturday, while Sundays and public holidays are free. Parking rates can range anywhere between $1 and $6 per hour. However, parking is free for a limited time of two hours on all the streets in the Old Town area.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).