10.0 ExcellentMar 29 2022
Roger at the 120 Lomas Blvd, Albuquerque office provided the best experience we’ve ever had at any rental car company.
10.0 ExcellentMar 24 2022
Customer service was excellent, as always.
10.0 ExcellentMar 16 2022
Area was very helpful. Arranged shuttle back to airport. Easy, affordable.
2.0 MediocreFeb 26 2022
RENTAL A FULL SIZE TRUCK AND THEY DIDNT HAVE ONE AVAILABLE
10.0 ExcellentFeb 16 2022
When returning the vehicle, I was most impressed with James. His genuine friendliness and super customer service should be recognized and rewarded. Thanks again to James!
10.0 ExcellentOct 28 2021
It was a little confusing at the airport, we had reserved with Alamo but picked the car up at Enterprise. Everything else went fine. I liked the built-in navigation it made finding places easy.
4.0 OkayOct 19 2021
I wanted to rent a car at the airport. Unbeknownst to me, Kayak and/or Priceline reserved a car but from the downtown Enterprise location rather than the airport location. This created a significant delay and an additional expense -- first, for a cab ride to the downtown location and next for a drop0ff fee to return the car to the airport location : roughly $100 in extra fees. The service people at the airport location were not interested in helping me, but the agent at the downtown location was very helpful.
1.9 HorribleOct 15 2021
We booked through Priceline for an Enterprise rental from Albuquerque Airport to Phoenix Airport---Saturday 10/2-Wednesday, 10/13. When we arrived at the Enterprise in Albuquerque Airport (which happened to be3 on the start of the International Hot Air Balloon Fiesta Week), they indicated that the reservation was for an off-site Enterprise in downtown Albuquerque. (This was never explained on the Priceline website, as we would not have reserved this way.) The problem was that the off-site Enterprise closed at 12 Noon--an hour later than we arrived, and that it was closed until Monday morning. The agent at the Albuquerque Airport said that they had no cars---that they could do nothing for us, but the off-site Enterprise should have the car when they opened Monday morning. We then rented a car from another car rental agency until Monday morning, when we were led to believe that our car would be waiting for us at the off-site Enterprise. We also left a detailed voicemail on the off-site Enterprise indicating that we would be in to pick up the car late Monday morning after a previous commitment that we had. When we called the off-site in the morning as we were heading over to pick up the Enterprise rental, the man who answered the phone indicated that he had NO car for us and was very rude, to the point that he hung up on my wife after reducing her to tears. We then had to scramble to find a car from another agency, because Enterprise could do NOTHING for us at any of their offices in the Albuquerque area and beyond. In the past, we have used Priceline and Enterprise on numerous occasions. We assure you that we will never use these two companies again as a result of this VERY negative experience.
7.9 GoodOct 7 2021
Overall, we had a positive experience with both the car and the service staff. Only issue was that the tires were all inflated at different levels ranging between 27 and 36 psi…the recommended amount was 34 psi for all tires. Once we fixed this, the red was MUCH better!
10.0 ExcellentOct 4 2021
Good service, good car. No problems.