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The bed the cleanliness the staff the breakfast
Overall it was great Heater - a/c for the room = fan was constantly blowing.
What's not to like about this place. Every dollar spent here was very worth it. I would definitely stay here again!
After a long day of hunting, big room, comfortable bed, The beds
I was easy to find, the staff was friendly. The rooms are dirty. You can tell the vacuum does not get to the edges of the room, it has a ring dust all around the carpets edge. The furniture was the same way it was only dusted lightly. The doors to the room and bathroom had chocolate fingerprints from whoever stayed there before maybe. The sheets were clean but the bed is very uncomfortable. They have spring mattresses with a mattress cover on it. I always take cleaner with me because of my grandson, and glad I took some with me this time since I had to clean up a bit before we actually used the bathroom and touched the doors. The dustiness of the room was not much I could do since all the rooms were booked and the other places were as well since it was the Alien Festival we went to attend.
The breakfast was pretty good. The rooms are too small and the bathroom is especially small. In the foyer, the smell is awful. It smells like a wet dog or onions. Had to hold my nose each time I walked through.
The bed was comfortable and the hotel was quiet. The room was fairly basic with decor that looked a bit tired. Very average.
Clean Would not give me a receipt when I checked out due to 3rd party booking.
Cleanliness of the hotel and how they embraced alien culture of roswell .
Did not like the comforter blanket/quilt. Loud ac
Clean and quiet. Entry and exit for parking is poor. Hotel needs entryway on a side sreet.
nice hotel with friendly service. too many flies (in the hot tub and in the dining area).
Room was very large No water pressure in shower or sink. Was on the 2nd floor and whoever was above us on 3, was really noisy. Banged and slammed up and down on the floor all night. Since we were only staying one night, I didn't complain. Otherwise its a nice hotel.
There was nothing fancy about this room or hotel, but it was clean and near our son's school which is why we chose it. The staff was very friendly, and when we asked for an extra pillow and blanket they brought it right away. We would stay there again.
I stayed this hotel before few years and now it seems they are not worried about there guest
Wonderful room, very comfortable bed and pillows, quiet and clean. Breakfast in the morning was awesome, definitely nothing like a typical hotel/motel breakfast. I am now a very big fan of Hampton Inns and would recommend them highly.
Cleaning the duvet every day. Coffee in lobby. Overall cleanliness. no
Our stay started out good until just a few minutes after settling into our room. The hotel is new and apparently still under construction ( which isn't mentioned anywhere ). For several hours the first day and then again the second we had to deal with constant pounding directly on our walls and the roof of the building. Secure doors were left open for workers. Customer service was very poor especially when dealing with this issue as the manager seemed to take it personal and formed an attitude even at one point refusing to discuss the issue in an approriate manner. The 100% money back guarantee isn't attained without much argument and grief. The pool area was built with quite possibly the most slippery tile they could find. We watched countless people who were walking very carefully slip on the tiles repeatedly. The water pressue for the showers is very poor and the toilet lacked enough water in the tank even to flush liquids down with just one flush. The location is too far away from the center of town for the rates they charge compared to those closer into town.
This is a very nice Hampton Inn. It was recently renovated (in fact the third floor is still under construction) but despite a few workers around it was very quiet...mainly finishing work. Staff is friendly, pool is great, Roswell isn't that big so anywhere you stay is convenient. Very kid friendly, would definitely stay again.
Room was newly renovated, shower had good water pressure and was nice and hot, beds were comfortable, close to town centre, restaurants and facilities. The owner wasn't very helpful and didn't tell us what time breakfast finished and subsequently we missed it. This is not the same standard as other Americas Best Values that we have stayed in. The Motel is currently being renovated and there are hardware supplies all outside some of the rooms.
HUGE ROOMS. Huge. Very polite manager. Free waffles. A little dirty, and Ppl live there and they are kinda ghetto. Definitely be careful.
Clean room comfortable bed clean bathroom Loud AC unit
The Staff went above and beond Breakfast was OK Room was not clean TV was analog only Hole in ceiling Needs to be remodeled SOON No Ice for guests
Bed was comfortable. A/C worked good Nothing but carbs for breakfast, very sparse. Huge gap under door. Very rundown. Overpriced
Huge rooms, clean, and maid did ask us if we needed anything everyday we stayed. Enjoyed it, will return in couple weeks and will definitely get another room here.
Look out for black mold and cockroaches!!!
Very clean and they are pet friendly. Other hotels make me feel like I'm being charged more for my pet because other people let their dogs piss on the carpet in other words their pets are pad trained and the pet will miss the pad no doubt.
Considering the inexpensive rate, great accommodations. Quiet and clean. Room had fridge, microwave and TV. Curtains properly closed over the whole window. No problems with room keycard. Plenty of towels. The bathroom had a dispenser for shampoo / conditioner / shower gel so no need to ration / squeeze out little bottles. It's a bit far from the main part of downtown if you're only on foot, and there's not that much within walking distance. If you have a car, this isn't an issue.
Very friendly staff and very clean N/A
All the staff were very friendly! Our room was ready before checkin time and they made a courtsey call to let us know that we were able to check in early
The staff were friendly and helpful, towels, bed sheet,etc clean./ hould be refreshed
For the Price the overall experience was well more than expected. Room was updated and very clean. Nice TV ,Microwave and Fridge. Staff was friendly and helpful, Location was great right in the middle of everything. visit Farleys breakfast was sub-par but the price was expected
The service was friendly and efficient. We loved our room. Super fast wifi. Nice frig and TV. Highly recommended! Nothing
One staff member (or person associated with the hotel) ruined the entire experience of the hotel, and therefore, tarnished any possible positives, with his offensive/horrible actions. On the second morning of our stay, 1 guest in our party went to get some of the meager breakfast that was provided. When this guest sat down, he was interrogated and treated like a criminal for trying to eat the breakfast for which we had paid.
It was like home away from home. Plus the people were friendly. Nothing, I liked it all.
This guest did not leave comments about this hotel.
Thats a tough one. Maybe that I'd just driven 600 miles on a motorcyle, was cold, very tired and that my bike was actually still outside my room in the morning. I'm really not a fussy type when it comes to hotels, but, my advice, keep looking. The room: Dirty carpet. Old, unkempt furniture. There is just no care put into maintenance.
I love the old hotels where you can park right outside your door. Place felt homey. Got laundry done and they let me use my portable grill on the grounds.
New flat screen tv in room, friendly staff Pool was out of order, construction in neighboring room in the morning
The sky that's all. Non accessible
The staff was very nice! Cheap laundry on site! The locations wasn't ideal, but it was a little bit down the road. The room was well worn, and definitely run down. The shower didn't get hot at all, just warm enough not to bail on taking a shower.
Great location. Very comfortable beds. Great selection for hot breakfast. Extremely fast and efficient check in. Grandson like the pool.
The price was right and the location was great. Bed was wonderful. We had a restful night. Two floors, but no elevator. We didn't know this ahead of time. My wife is unable to walk up stairs, but otherwise does not need a handicapped room. Fortunately the desk clerk was able to move us to the first floor.
It was extremely quiet even though it was located on a major highway. The air conditioner did not blow cold. It only acted as a fan making it uncomfortable to sleep.
Everything! The room was spacious, clean and well laid out. The large screen TV was awesome and the shower was excellent. The staff was friendly and helpful. Was a great stay and the star rating was too low in my opinion. Nothing
Decent location. Floor/carpet was wet due to a water leak. After letting staff know they got us a new room.
The hotel exceeded our expectations for service and quality and cleanliness?
Room,Bath and beds were clean. Staff was super to deal with. Had two rooms on 2nd floor. Stairs were fine (low risers) Those who complain about the stairs perhaps need to exercise a bit more. Beds were Awesome!!!! Hard to wake up in the morning. Will ret.
They had extra supplies that I forgot to bring. I got awakened with knocking at 8:00 am to see if I was ready to check out so they could clean after checking in at 12:45 in the morning. Not appreciated.
The beds were very comfortable and room was very clean. The wifi want good
It was clean and easy access and close to downtown. The ice machine was not working and had been inoperable for two days prior to our arrival as reported by other guests. No provisions were made for those requesting ice. The staff seemed indifferent to our requests for ice.
Clean, up to date, quieter than expected with no surprises.
Location not clean, staff not friendly, dingy room, and smell of smoke from other guest smoking on the sidewalk outside of their rooms.
This guest did not leave comments about this hotel.
Nothing in particular it was all good
Location was perfect for us. Outside each room is a little area that collects trash. I think that could be maintained better because of the rest of the place looks upgraded and remodeled.
Location near to NMMI as we were picking up family member going to school. The commode and sink were slow to drain then day we were to leave commode would not flush completely. Ended up using lobby restroom. Shower was also slow to drain and emptied after completing shower
The room was overall clean, bed was comfortable. The breakfast was good a wide variety of choices. There was some mold in tile grout in shower wall.
We have stayed at this hotel several times through the years. We love the location and the Deluxe Breakfast! We had issues with the reservation, king beds not doubles. I had originally reserved online, but then called to add a night. This change was not made in the system. We were shocked by the phone call to come get our things or they would remove them!
This guest did not leave comments about this hotel.
The staff was great, they did everything in their power to ensure customer service was at the top of their list. I even noticed they were very polite to very rude guests at times. Honestly, you get what you pay for. The hotel is a bit out of date and would surely benefit from a fresh coat of paint in the rooms as well as some deep cleaning while off season.
Room was clean and stocked with no mechanical problems. Ongoing renovation of the entire building makes the clash of renovated versus old plain to see, but hey that's why its so cheap as compared to other offerings. So 3 star on appearance and 4 star on value. I will use it again.
It was all good The carpets are a little dirty