Alcântara Hotels

Attention in the restaurant; staff went out of their way to serve a special wish I had and that was not in the menu Yes, service at the reception was not efficient and staff lacked attention for the hotel guests

When I check out The attention of the frontdesk

The staff was helpful,but spoke very little english.Our 1st room faced the street extremely noisy.Ask for a room in the back.Staff moved us quickly into a bigger room.

The staff made a sincere attempt to be helpful. The hotel is located between the center of town and the beach so it is somewhat convenient even though its actual location is not very interesting. Breakfast was pretty good. A good value as Holiday Inn next door cost twice as much. As is the case in much of Brazil, very few of the staff spoke any English. Rooms were sparse with no carpet. My room was very noisy both from air conditioner and from shaft to outside.

None. Broken bed. The room was not ready. No hand towel. The bathroom was not working weel, even the hotel is brand new. Just 9 months old!