IATA Code | AZ |
---|---|
Routes | 188 |
Top route | Milan Linate to Rome Fiumicino |
Airports served | 71 |
Top airport | Rome Fiumicino |
Genial
Good. But there food was poor quality and 95% of movies didn't have English subtitles
No entertainment, food poor quality
Slept straight through the flight
Next time I'll walk
Terrible
I thought they had rebranded themselves in every aspect but it was quite the opposite. The food was terrible the service was sub-par. Overall it was not a good experience.
Service from staff was poor, food choices were limited. Air plane was not clean or hygienic and seemed like not cleaned for days. Seats were uncomfortable.
service from stAff was barely there , food choices were limited. AirPlane was not clean and seemed like it was not cleaned for days.. Seats were very uncomfortable.
Terrible will never use Kayak or ITA airways
My hold luggage didn’t arrive
My hold luggage didn’t arrive
Ordinary and uneventful flight
I paid for premium seats and the last minute they changed the aircraft for a bigger one, they bumped me to another seat which was NOT at all comfortable for an 11 hour flight, will fight for a refund!!
The landing was catastrophic. I was very scared. I thought it were my last lminues. Pilotes should be more experienced
Excellent service from all the ITA staff
The flight attendants need improvement, not to social!!
ALL services were good. An announcement should’ve been made at the end of the flight that filling out a customs form would not be necessary anymore for USA travelers entering Philadelphia.
The flight was smooth, the premier economy seats were comfortable, the flight crew were excellent. The on board food, however, was AWFUL. I suggest bringing your own food on board.
The flight was smooth, our premier economy seats were comfortable, the flight crew were especially fine - attentive, cheerful. The food, however was AWFUL. I advise bringing your own on board.
The service on board should have been better fast service
Everything was good crew, food and comfort but the entertainment was a little bad the tvs stopped working half way through travel.
The boarding was delayed and they didn’t let us know why until after we sat on the plane (the plane was delayed getting in) but they had us waiting in line for over 1/2 hour for some reason which I didn’t understand.
They were on time that’s the only good thing I can say about them. Everything else could’ve been better starting from the rude crew to the condition of the plane to the food and the entertainment system not working very well but they did get my bags to me (which they forced me to check even though I only had a small carry on) which friends that also flew on ITA did not get, so at least there’s that.
The programming in the entertainment features was very out of date.
The crew is so professional, kind, patient, and helpful! The flight itself was flawless. We travelled from US to Italy and back and it was great.
I appreciated the gluten-free foods available to me. The choices were varied and tasty.
The airline did a fine job with flying. However, being kept "in the dark" after a request to close all blinds for 6 of the 9 hour flight in a daylight flight was not good. I also got stuck in the lavatory with a sticky door lock. Fortunately a fellow passenger got me out!
Plane was not clean. Difficulty with entertainment system. Small beverage paper cups.
The team of flight attendants assigned to Economy class were very attentive. They assisted my disabled husband with the use of an aisle chair so that he could go to the bathroom. They were respectful and patient with him when it took awhile for him to finish. After the flight we went to the ER and he had a bladder infection.
On board ITA Airways flights, cabin baggage should not exceed 21x13x9in. If your hand luggage is bigger, the ITA Airways assistance team will most likely ask you to pay extra for checked luggage.
ITA Airways offers direct flights to 68 cities in 28 different countries. Rome, Milan, and Catania are the most popular cities covered by ITA Airways.
ITA Airways concentrates most of its flight operations in Rome.
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