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Very clean, great breakfast, quiet Pool was closed, bathroom was tiny and sink was in main room instead of bathroom
Clean, easy check in and out. Simple but good breakfast. We could hear the people next to us like they were in our room. Just seemed strange to hear them that loud, like paper thin walls. That was annoying.
half mile from where we needed to be. SPACIOUS ROOM!!
Location was perfect. It was decorated nicely. The pool and workout areas were nice. Breakfast had a good variety of choices. The beds were comfortable. The front desk check-in person was not very friendly; however, the check-out person was. There were fingernails on the floor next to the bed (not very thorough vacuuming), although the rest of the room was very clean.
Good location and clean. Very dated and a little creapy. The room had a strong peppermint like smell which made me wonder what smell was being covered up! Bed was comfortable but the pillows were tiny,like the size of decorator pillows and they went flat providing no support.
the clean rooms,the staff that were not the ones we had issue with,and breakfast. they did not make us aware that the pool would be closed. they did not have refrigerators in every room. they gave away 3 of ours rooms and we had to consolidate ourselves and share rooms. two of our rooms had their key cards deactivated twice.
Location to the University.Room seemed to be clean. Staff friendly but seemed oblivious to the conditions surrounding them. The first impression was it was filthy. The lobby furniture was dirty and tattered. Surprise the pool was closed. The computer was down so unable to print boarding pass.The elevator/hallway carpets were filthy. Employees gathered around smoking out front.
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Good location close to our destination (Grand Valley State). Stinky mulch. First room wasn't cleaned. Second room was. Stinky unclean carpets. Hair on my pillow. Pretty sure the bites on my ankles were not from mosquitoes (although didn't visibly see any bed bugs). Staff was friendly. Breakfast nothing special.
Proximity to Grand Valley State University That the pool was closed and the 'exercise' room had really only one working machine.
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All staff was very friendly! Loved walking through the skywalk to the BOB! Beautiful hotel!
We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.
We had problems with billing for additional activities
The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value. It has a great bar upstairs but it was nearly empty on a Friday night.
The lobby and common areas are beautiful and impressive. Our room was dated, smelled like a mix between cigarette smoke and mold.
lots of amenities with pool and racquetball park hotel oversold and did not have room booked
Art exhibits kn lobby and staff Bathrooms a little musty
The bartender was really nice and our room had a fridge and microwave. The staff was friendly. Had to pay to upgrade for the room I originally booked. They had a scheduled power outage both days
Very clean. Full restaurant/bar. Small convenient store. Pleasantly surprised at how nice it was!
Upgrade was appreciated. Staff was friendly and helpful. Relaxing stay. Would have liked restaurant to open earlier. Left at 7 AM just as it opened
Very friendly and clean rooms. Nice quick walk to the city.
Most aspects of the stay were fantastic... clean room, nice bathrooms, good restaurant staff, etc. The internet connection would drop out unexpectedly, and continuously prompted me to enter a login password every 20 minutes or so. This occurred on all devices, whether my laptop, tablet, or phone. It made it nearly impossible to get any work done while at the hotel. I would give this stay 5 stars, but this is a fairly significant issue for business travelers. Hopefully they can resolve this problem, but it made my stay far less positive.
Reception staff friendly and helpful. The toilet did not work and had to be "plunged " at 11.45 pm when we were going to bed. Also the restaurant service was slow and parts of meals, eg essential sauces had to be requested several times.
The staff is very friendly and the location is right in downtown.
nearrby the center, the river , easy access off the main Hwy's. friendly staff . N/A
Loved the clean and modern look, but better yet, the friendly staff and location. Lots of restaurants and activities within walking distance. I parked my car (for free!) and was able to walk everywhere! I wish the breakfast was included and buffet style.
You can hear the highway nearby.
The staff at the hotel really made me feel at home. The hotel is in a great location downtown - you can walk to bars and restaurants and you have the highway next to you = perfect connections. The breakfast at the grill was excellent. I definitely would book this hotel again .
rooms were not clean..tv did not work right. pool was not open all the time only at night. would not go there again
Our room was clean and comfortable. The sraff was rather disorganized. When we got there at 4pm, they weren't sure which rooms were ready so we had to sit in the lobby with our luggage for 10 minites waiting for word from housekeeping.
Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach smell. I have a 9 month old and didnt want her to breath it. They should probably clean the pool while its closed to guests.
Great location, great staff
Location Run down, dirty, bad receptionist, lumpy small pillows, under bed never been vacuumed, housekeeping on phone while cleaning, no wonder room was dirty. Just bad. Never going back
It was walking distance from everything! Had trouble with the door locks.
Room was nice. Too many kids out of control. Would have liked to use the pool area. Not a chance. Breakfast doesn't start until 7:00 on weekends. Most travelers on on the road by then. Need to start breakfast at 6:00.
Location First hotel that I've ever stayed with no free breakfast. Had to request clean towels. Not even coffee
The slide in the swimming area. The slide hours are different than the pool hours, but this isn't posted anywhere. We specifically booked this hotel for our daughter to be able to enjoy the "water park", but it wasn't available for most of the day.
Location and staff Valet was over priced Facilities somewhat dated
good location, free parking, most things are as expected Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.
Staff was friendly, but unsophisticated. I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown. I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.
The hotel was very clean and our room was great! Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).
The front desk staff is incredible. Korey Smith (Front Desk Supervisor) made my extended stay enjoyable, made me feel 'at home' and went above and beyond to make sure everything was enjoyable. The renovated rooms are nice and functional and free internet made my business trip a pleasure! The only thing I would change about this hotel is the fitness center. It's in the middle of a main hallway with a wall of windows so you feel like you're on display when you're sweaty and gross. Even pulling the blinds doesn't really help. Other than that, the hotel is fantastic.
Good room service is always a plus Bathrooms and tv could be better
Business center should be complimentary,not and extra fee
Spacious and up to date rooms. Very long corridors
In renovation - rubbish :-(
I loved that such a simple hotel has so many amenities. I enjoyed the pool, suana and jacuzzi!
Nice and peaceful location. The lopsided of one side of my bed.
Premium old school building. Quiet. Upscale bed, sheets & pillows. Spa treatment in the rooms Ad unit in wall was loud.
The food was good. They are going through renovation. It's extremely difficult finding the entrance to the hotel and to the building. Finding your room is like going through a maze.
The hotel is finishing a renovation and the rooms and lobby look great. I cannot wait to come back and see the completed project. The hotel was easy to get to and had alot of dining options in the surrounding area.
Rooms were spacious, room service food was good. My guestroom was an un-remodeled room and was really tired looking. I wished the front desk checked me into a remodeled guestroom being that the other 5 people traveling in my group were put into newly remodeled rooms. I was also put into a room with two double beds... which was unnecessary, being that I was traveling solo.
It was very clean, moderately fancy, nice pool and hot tub and friendly staff! Most important for us was the 2 extremely comfortable queen size beds for 4 adult women. Nothing.
The double room was larger than I'm used to. The whole place was very clean. I enjoyed free breakfast in the lobby.
The room was very comfortable and clean. Since we booked 2 rooms, we were automatically put in adjoining rooms-very convenient.
Cleanliness, comfort, friendliness & helpfulness of staff. We were trying to secure housing for my daughter who is relocating to the area. Would stay here again.
Looked clean in the room. Nice smelling shampoo's & soaps. Nice staff. Small pool. The room smelled really bad the whole time, especially when we turned the fan on. The air conditioning unit would turn "on" but would change the temperature. Woke up very hot during the night and was never able to cool the room during the whole stay even when the numbers changed. Sheets were too used and had balls on them and were rough from use. House keeping was very loud all morning.
It was easy to find, quiet and comfortable
Comfort, breakfast, and value. Hot tub was very dirty. Bathroom had hair on walls.
The location. That's about it. Paid a 4-star price for a 2-star hotel. The rooms are outdated and musty. $129 a night for an outdated room from the 70's and carpet I refused to walk on with my bare feet. Management should be ashamed of themselves for gouging customers for subpar amenities. I will never stay at another Hampton Inn again. Rest assured. And oh yeah, I wouldn't feed that disgusting free breakfast to a prisoner at Gitmo in fear it might violate the Geneva Convention. Yuck!
not much it was noisy and dirty
Nothing Asked to cancel reserxvation the ffirst two hours someonebrented a few rooms for a bday party pool and hotel was full of the neighborhood the whole day most people did not even have a room neither kayack or hotel would let me cancel i explained to the clerk my concerns so she went to the poolnand told the party a man and his daughter complained and for them to clear off a table thus putting a target on our backs awful day do not reccomend
This is an older hotel. The decor and fixtures are dated. It is clean and spacious but we found the bed hard and the air conditioning was spotty. We were not able to keep the air conditioning going on warm nights, and the room needs it.
I liked that it was close to Grand Rapids and the breakfast had a lot of options. It also had a nice indoor pool area, and the employees were very friendly and professional. It has the potential to be a nice hotel, but it was clearly pretty run down. The alarm clock was sticky. One of the lamps didn't work. The walls were very thin - we could hear our neighbors cough. Also, the maid service decided to come at 9:00 at night to clean our room. Bizarre. I'm usually not too picky about hotels, but this one was pretty dingy.
Old hotel needs to be freshened up. Could not get security latch to lock because door did not line up with jam. The breakfast is served in same room as pool and it was challenge trying to get breakfast with a bunch of kids running up wet from the pool. Also chlorine smell does not mix well with breakfast smells.
Nice pool area. Upon arrival we where assigned a room that had not been cleaned. Wen't back to front desk to get another room woman there didn't even say sorry. Other than that the stay was okay. They where giving baby swimming lessons in the pool same time everyone else was using it. Ya know babies pee in the pool.
Cleanliness and breakfast Room needs repair: Air conditioner only worked half the time, leaving the room hot and caused poor sleep, (I had a job interview the next day). Only a few of the power outlets in the room were functional. The drain plug for the tub was missing.
The room was clean ans spacious I booked a room with a king size bed, and a sofa bed, but we were given a room with one queen size bed and no sofa bed. Also we were woken up at 3:00am by a guest who was given a key to our room, then again at 3:30 am by the front desk knocking on our door because he had lost track of who he had put in our room. Overall probably one of the worst stays i've had in a hotel.
Excellent staff, great room. Good breakfast Staff cleaned snow and ice off cars in the morning
Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.
Rooms are clean and housekeeping does a great job Billed me wrong, even after verifying billing on check in. WiFi is weak.
Very clean, very nice staff, Breakfast was excellent
The cleaniness and the eye appeal/design of the room.
The room was very clean and spacious. The staff was very friendly. We left our room around noon until 4:00 p.m. and it was not cleaned by the time we got back. We called the front desk and they informed us that there was a note on our room not to clean - just empty the trash. We did not request this so not sure how that happened and even if that were the case the trash was not emptied anyway. They told us they would be up right away to clean the room but we had to go down to the lobby until that was completed. Not pleased that we had to vacate our room again. The hotel was very hard to find as well. While the address is on 28th street, it is not directly on that street. We had to go through two parking lots and around the Target store to find it. Signage is basically non-existent on 28th street (sign was so small and off the street that we missed it completely the first time by).
The property was clean and nicely decorated. The breakfast was good. The location was close to the highway but far enough away from it to still provide a quiet serine atmosphere. Loved it! The bar was not open.
Breakfast was good, the room was clean and the people very friendly. For the price I would stay there again in a heartbeat.