Would you like to save as your currency permanently or for this visit only?
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
Friendly staff, neatness, Breakfast.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
Friendly staff. Airport shuttle. Clean and big room. Nice breakfast. Not too many places near around to do something during the day.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
The room was right where I park It didn't have the walk in shower that was described to me
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Well Designed Room. Lots of Space. Good Breakfast. For an extended stay more drawer space would have been nice.
Fantastic hot showers with lots of water pressure. Very soothing after a 900 mile drive and a wedding reception. Definately welcoming. Nice and quiet environment. Thank you staff!
Everything else. Very helpful staff. Amenities missing like microwave and hot coffee at night. (Spoiled aren't we ?)
Fast check in, pillows Bad shower head, poorly designed floor in shower, poor cleaning in bathroom, very very loud AC unit, too much street noise, bed mediocre
well designed room could use a microwave
The rooms are spacious-especially the one like ours with two with 2 double beds and a sleeper sofa. A whole family could share a room comfortably! Breakfast was adequate but cold-good variety!
It was close to family that we were visiting. It would have been nice if the room had been bigger.
I like the comfort of the rooms, good breakfast
Good location near the airport good staff people were friendly Breakfast was great Overall 9 of 10 Bathroom could be larger but was clean
Room was clean and comfortable. Staff were great. Good job
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Thanks for the great deal
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Bed and room
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Great service. Breakfast buffet was excellent. Room was nice.
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
front desk restaurant bar
Electronic check in/out. Use of smart phone to unlock room door.
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
Very high value Next time we stay in Washington, we will look for a place close to metro
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
The rooms were clean and well kept, pool and hot tub were great as well as fitness center. Breakfast every morning was delicious and well attended to. Overall a great experience. The hotel shuttle only went to one airport (Dulles) and there is no metro availability at that airport, so you need to drive to get anywhere you need to go (other than the airport).
Everything was very clean and comfortable. We really appreciated the friendly staff and the breakfast was an added bonus. A good buy for your money.
overnight stay before flying out of the country
Wonderful staff - helpful and caring. Thank you.
The location is fine and the room was pleasant- The complimentary hot breakfast is good. The explanation of how to find the only restaurant within walking distance at the reception made an error of omission by not saying that that restaurant is in the same complex as a competing hotel chain. This made it hard to find. More in general, the reception was too businesslike.
The breakfast and the price was great! The location
Very clean...brand new facility...super close to the airport 30 minutes to metro stop...additional 40 min ride to DC
Great price on sorry notice stay
breakfast had a very wide variety of food n/a
I LOVED this hotel. We had such a great experience here that started with our check-in process. Gina helped us and she was SO friendly & SO helpful with our questions. We stayed over night after a week long vacation on our way home. I was a little leery due to it being so reasonably priced- wasn't sure if we would have a "you get what you pay for" experience, but that wasn't the case. We had such a comfortable bed. The room was so clean. We had a nice few of planes landing outside. The hotel has free hot coffee in the lobby 24 hours- which was great for when we arrived. The bathroom and room were spacious. The shower was awesome. Most hotels have a tub, this was just a shower but so nice- The breakfast- we expected just cereal or bagels & pastries. There were hot items available as well as waffle maker, pastries, fruit, yogurt... juice options. overall really nice hotel. It was pretty close to the nearest metro station (within driving distance, not walking). We would definitely stay here again!! we didn't dislike a single thing!
Nothing They gave me a smoking room without telling me. It was like walking into an ashtray. When I complained, they said they were full and sent me packing. No offer to find me a habitable room.
Duvet was beautiful and homey. Room was good for two people only. Vending machines weren't on the floor of the rooms.
The housekeeping lady. The staff was unaccomodating. Refused to acknowledge the room I paid for. I travel 300+ days of the year. One thing I know is good customer service skills and working with an unhappy customer within reason. And they did none of the above.
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
It was nice the room had a full kitchen. From what I could tell the room was very clean. I would stay again.
kitchen no airport shuttle
The room was clean, and the staff was polite as well. I called the front desk when I arrived at the airport; though they told me the driver would be there soon, it took 45 minutes of standing in the cold. I had to call the front desk a few times - the lady at the front desk said that the driver picked up some people and came back. I had to explain to her that he neglected to pick me up, and that I was waiting in the cold. Also, the business center was offline, so I couldn't print my boarding pass, and the coffee pot in the room was broken as well.
Breakfast was nice. Also enjoyed the quietness. The gym is a joke.
Very quiet…clean rooms On Sunday morning, the breakfast area was a mess. Had to wipe our own table down with water and a napkin. The garbage was full…unable to put anymore trash in there. The quality of food was also poor….next time, Im going out for breakfast.
Very clean and comfortable room about 5 minutes from the airport. The decor was attractive and tasteful, and the free cookies were pretty good. Please note that that you should call the hotel when you land to request the airport shuttle van. The shuttle arrived very quickly, to and from the airport, however the driver was not sure about which airline was at which terminal, so be sure you know that information beforehand. I was told they charge a $20 fee for checking in early (before 3PM), which seems a bit harsh for an airport hotel with a 24 hr front desk. Also, I booked this room to rest during a layover after a long international flight and requested a wakeup call. The wakeup call didn't happen and I missed my next flight. (I also set an alarm on my phone that didn't go off, so it's my bad also.)
Nice new facilities and comfy bed. Breakfast was better than most. i asked for a view and had room 214, which has a "view" of a wall
The welcome cookie is a nice touch ...
The bed was the most comfortable bed I've ever slept on. And there wasn't any tight bathtub to shower in, instead had a full walk in shower. No complimentary breakfast, even something small line bagels and fruit. The fan in the bathroom did not turn off and was very loud (especially with the bathroom's echo). It would have been nice for the shower to have a bench, which would have put it over the top.
Everything. By the way, the category, "Overall" should be 5 stars, not one star but I wasn't able to change it.
The fact that we had 3 full beds with the pull-out couch. There were pieces of old cereal on my daughters box spring and cereal and candy on the floor all along the base boards between the beds and the bottom of our comforters. Clearly, the room wasn't cleaned properly or vacuumed. There were also makeup stains all over my daughters linens. At least we can hope it was JUST makeup and not some bodily secretion. It was very late before we discovered these things and one of my girls was already asleep, otherwise I would have demanded another room immediately. When I complained the next morning upon checkout, the staff member was very dismissive, said she would notify housekeeping and that nothing could be done to compensate me because I didn't conplain...at 1 am in the morning when I noticed it. We were exhausted and and had already unpacked everything. She was rude and customer service left EVERYTHING to be desired. It's unfortunate because I travel there 1-2x a month and would have stayed there otherwise. Do NOT book this hotel. Scratched all night afraid that maybe my sheets hadn't been changed either!!! Terrible experience.
Great hotel, good price, breakfast included (excellent made-to-order omelet!) ice machine wasn't working on 4th and 3rd floors
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
The hotel is close and looks nice. The room was nice and clean. Comfortable beds. Only there for a few hours due to a missed flight. Staff were nice but didn't go the extra mile to help. I was tired and hadn't slept in 24 hours. Getting basic hotel info was like pulling teeth. It would have been nice to have some better late night room service options after being trapped in an airport all day. The airport shuttle was late leaving which was annoying, but ultimately fine since we were so close.
Nice clean and modern
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
The service was great and the hotel was so clean! There was nothing. I loved everything
Handy for the airport, comfortable and clean. Staff in restaurant inattentive and very slow with all aspects of the food order - very poor service, therefore no gratuity given.
nice clean room and facilities. All staff (minus the Manager) were friendly and helpful. I reserved a room rate with breakfast included, however the Manager Mr. Mac Proctor would not honor this and required me to pay for a $12/day breakfast. This was unacceptable.
Restaurant on site, nice room, swimming pool, convenient to Dulles Lots of random hairs in the room and the lifeguard at the pool didn't seem qualified to help in an emergency. Also, the hotel has been recently redone but they didn't replace the toilet seat. So, very modern nicely decorated room with a toilet seat from mid-80s complete with cracks and possibly some burn marks. Weird to leave that after a complete remodel. Makes you wonder what else they didn't update.
Beds were great as was the artwork in the newly renovated rooms. Hotel staff was very welcoming and helpful. The breakfast buffet was good. Location to the airport is great. The restaurant (O'Mallory's) was crowded and understaffed. We were two adults and a child, chose to sit outside because of the Pub atmosphere. We arrived at 6:15, it took 20 min for drinks. Had to ask for the meal to be take out at 8:00. Finally got out at 8:30. The room was narrow and only had a desk like table with desk chair. Ate on the floor. Also only 3 towels and 2 wash clothes.
The Shutter Bus driver threw my luggages into the storgebox with careless. But, front desk staff has sort of knowleadge and realize what my mother country's status...No matter he is really care or just being polite, that is made me feel touch.
Very comfortable and convenient especially for a brief stop over between the connecting flights. I will come back again if I need this kind of service. none
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
Great hotel . great staff.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.
Customer service. International guests have hard time coping with U.S culture.
Shuttle service was prompt; room was large; staff was friendly.
Breakfast was great , pool and hot tub were great . Housekeeping was very good as well , overall enjog the whole stay .
For the value of our room, this was by far the best hotel we've stayed in. The rooms we very nicely updated and the hotel as a whole was in fantastic shape. The staff was accompanying and the included breakfast was a great selection. If and when we stay in VA again, this will be our top choice!
Always have a friendly face at check in, never any issues staying here. By far the most up to date and most comfortable rooms in this price range in the area.
Price, facility staff very pleasant and helpful timely shuttle Would have been nice to have restaurant open. Arrived late and had to get food from vending machine, although staff indicated call out for order in possible. Being late, did not try that.
cleanliness,prompt staff attention
Staff and transportation facilities TV Channels
Room was spacious and clean. Location was a pleasant surprise - a short walk from many restaurants and shops along a nature trail. Breakfast was delicious and filling - having "robust" coffee was a definite plus! Shower head couldn't be adjusted while under pressure. I had to turn off the shower, adjust the head, then turn the shower back on. The hotel lacked a whirlpool, which would have been nice after a long drive.
Full hot buffet breakfast, beds were beyond comfortable, indoor pool was a huge hit with my oldest son. Location is great. Rooms were extremely clean. Decent size. Great hotel for families of all ages. Restaurant across the parking lot and you get a free appetizer when you show your room key! This was our first family vacation since we had our 3 month old and it couldn't have been better. We'll definitely be back!
It was very easy to get checked in and out. Bed and bedclothes were very clean and odor free. Bathroom was very well kept. Staff, what I saw of them were 100% friendly and professional, treated you like seldom seen family. All staff was in a good mood, 2 thumbs up! It wasn't the easiest access from the main highway, and signs to rt 7 were non-existant. For those of us who do not use a GPS, getting out was not intuitive. You're basically boxed in and need to make 270 degrees of turns to get out to the highway. Some "To Rt 7" signs at the intersections would have been helpful. I know I was not alone in that opinion, since the two cars ahead of me leaving were also obviously not aware how to leave.
Everything worked and was clean. Free breakfast was good and sufficiently stocked. Felt a bit pricey, but actually was competitive on unusually high-demand weekend.
Helpful, friendly, responsive staff Ideal location between Dulles Airport and Leesburg, VA Internet service verrrryy slow and poor TV service (staff indicated that upgrades were to be made soon)
After I got to the hotel with a mixed up reservation the staff were quite helpful and incredibly friendly. The place itself is well modeled with a Starbucks in the lobby and an outdoor fireplace! The location is close to several stores and a mall, and there's a shuttle service. There was an issue with my key card to get into the pool and a few of the doors leading into the hotel. They replaced the key card, though
Good price, nice staff and very good wifi for free Located far from the city life, more suited for employees of companies in the area.
I always get the high quality of service I expect from Residence Inn. The beds are great, the kitchen is convenient and the rooms are very clean. Love the morning breakfast selections. Great location!
This Hotel was great...exceed our expectations! The staff was friendly and the hotel was clean. Great time overall.
Our travel plans included a trip into Washington DC to do some sightseeing. However, a major snowstorm closed down DC and the surrounding area and we were 'stranded' in our hotel from Sat - Tues. Couldn't think of a better hotel to be 'stranded in!' The staff was very friendly and the room was exceptional - very clean, roomy and comfortable! We would go out of our way to stay at this hotel again! Exceptional hotel and service!
We stayed there for 5 nights and like it very much. The room is smartly designed and very comfortable. We like the kitchinwith big frig and cooling area, big TV with turn base which can face bed or sofa or dining table. The decoration is warm and beautiful. Breakfast buffet has many cold and hot food, and it is different everyday. The hotel in located in the shopping center with supermarket, grocery store and restaurants. No extra parking fee. Service is also good.
i thouroughly enjoyed my stay at this hotel. It was clean and comfortable, the staff was incredibly friendly and courteous, everything was in excellent condition. yummy breakfast. close to DC. across the street from a weagmans...although they'll do the grocery shopping for you for free if you'd prefer. They even did my dishes! I'd recomend this hotel to anyone!
As a business traveler, I am away from hoem quite often. This beautiful new extended stay hotel made me feel right at home as soon as I walked in. The experience was like no other hotel I have ever been to.
Rooms were small but clean and new, staff was very accomodating, allowing us to change reservations when our needs changed. Suites are clean and comfortable, breakfast had a wide variety. Grocery Store nearby was amazing with everything imaginable. Would definately stay here again. '
We stayed with our 7 month old for 3 nights while I attended a conference up the road at another hotel. We had a studio suite which consisted of a kitchen with a full sized fridge, dishwasher and small stovetop, a living room and bedroom and full bath. We loved the room. The couch was a pullout but with our baby the room was a little tight so I can't imagine too many adults staying in it. Every night we were there (week nights only) dinner was served in addition to the free breakfast every morning. You also received 2 free drinks per adult a night, either beer (bud select) or wine. The shopping center it is attached to was very convenient to grab a meal or buy baby supplies. About a 10 minute drive away is a large mall with such restaurants as the Cheesecake Factory. It took us about 30 minutes in no traffic to get to the museums on the mall. The staff were very friendly and all knew our baby by the end of the stay! I think it's far too see the city but if you have to stay around Dulles it's wonderful.
The shuttle to and from Dulles was a great plus and the drivers were excellent. The desk staff were very helpful. The kitchen staff were also very friendly and caring. The PCs allowed me to check email, but I could not get boarding passes from the printers.
When checking in the staff was very friendly and helpful. Nothing there blew my mind, but it was a very nice stay. While the price was a little much, it was a reasonable value, although not a great one.
location, location, location! Ideally located in the Reston Town Center with shopping, dining and entertainment a short walk away. Convenient parking. Room had a tremendous view of the fountain and lighted trees lining the walkway.
The hotel is clean an BEAUTIFUL nicest place I've ever stayed No refridgerator
The staff was really informative & friendly. The bar/ lounge area is in the lobby. Friendly bartender ( only open until 11pm on the weeknight we were there) FREE Airport shuttle but not clear that you have to call the hotel to pick you up. Plenty of breakfast options to chose from, including egg sandwiches. Very convenient to grab and go on the way to the airport. Bathroom doors are sliding and there is a gap so not a ton of bathroom privacy if that is a concern
Location to DC Ease of booking No hot tub
Friendly staff, low rates, great style Room slightly dirty
Front office staff was knowledgable and friendly. The bartender was very nice as well and makes a great drink. Overall loved the hotel.
Location was good and in a quiet area, gas station nearby No room microwave, no restaurants within walking distance
Clean, modern rooms. Overall good experience. Thermostat was set to 80 deg and was too hot, so I turned it down to 75 and it blew cold air on me most of the night.
24 hour shuttle from IAD, a clean room, and responsive and friendly staff. Some hotels do not have a 24 hour shuttle. Aloft's shuttle driver was friendly, competent, and professional even at 2 AM. Thank you!
Location was ok but not the easiest to get in and out of. The guy at checkin gave me a king that wasn't a king like I paid for and he lied repeatedly was rude.
Thank goodness everyone was friendly or we would have left immediately. When we arrived, the hotel had NO WATER. The water came on several hours later but we were told the hot water would "take a while to warm up." The water was still cold the next morning. There was no indication on the kayak website that there was any problem at the hotel when we booked online.
Convenient, friendly, trendy I found it more adult oriented than family with two kids.
I like the pool. The design of the hotel. It was really nice Needed towels and wash clothes.
Limited staff no bartender lobby area boring. Just relaxing in the room because there's nothing else to do.
Safe, good area, clean and close to where I needed to be. parking was confusing but that is my only complaint. The drive to the Westin was hard to find and the parking was confusing at first, but after I did it a couple of times it was easier. The first time finding it was at night but all the signs are small or things were written on the pavement.
Cleanliness. Expected a glass shower.
Excellent cleanliness, good environment and many more.
Clean rooms and friendly front desk staff. Very comfortable. No room service at all during our 3 night stay.
I called the hotel directly to ask about parking and Leeza was incredibly professional and accomodating! At check-in I discovered she made me VIP guest of the day. I have stayed in Westins countless times and I didnt even know they had this program! It made my day and I will definitely return to this hotel and other Westins
The restaurant staff - especially in the mornings -- is excellent. Maria and Megan, notably. These are terrific professionals The front desk staff could not manage a Hello or a smile if their lives depended on it. They were smug to a person. Unfriendly. Unhelpful. Unwelcoming. I travel frequently on business and stay in Hyatt's, Hilton's, W's, and Westin Hotels; nice places. I expect to at least receive courteous attention. This front desk team needs a lesson in civility. For that alone I will not likely be back and will stay at the Hyatt next time.
Just needed a room close to Reston Town Center for the Tour de Cure. Room was clean, quiet, well priced and plenty of room for my bike. Can't ask for much more than that.
Comfortable bed nice shower nice pool. A lot of tv channels had poor reception.
Very friendly great place too stay Did not have any problems