Sterling Hotels

Big rooms and design of the building.

The rooms and bathrooms are dirty. One of the reception was mean. When we got there, the sink of the wash hand was blocked by a hair.

Full hot buffet breakfast, beds were beyond comfortable, indoor pool was a huge hit with my oldest son. Location is great. Rooms were extremely clean. Decent size. Great hotel for families of all ages. Restaurant across the parking lot and you get a free appetizer when you show your room key! This was our first family vacation since we had our 3 month old and it couldn't have been better. We'll definitely be back!

Helpful, friendly, responsive staff Ideal location between Dulles Airport and Leesburg, VA

Internet service verrrryy slow and poor TV service (staff indicated that upgrades were to be made soon)

Breakfast was nice. Also enjoyed the quietness.

The gym is a joke.

Very clean and comfortable room about 5 minutes from the airport. The decor was attractive and tasteful, and the free cookies were pretty good. Please note that that you should call the hotel when you land to request the airport shuttle van. The shuttle arrived very quickly, to and from the airport, however the driver was not sure about which airline was at which terminal, so be sure you know that information beforehand.

I was told they charge a $20 fee for checking in early (before 3PM), which seems a bit harsh for an airport hotel with a 24 hr front desk. Also, I booked this room to rest during a layover after a long international flight and requested a wakeup call. The wakeup call didn't happen and I missed my next flight. (I also set an alarm on my phone that didn't go off, so it's my bad also.)

The room was right where I park

It didn't have the walk in shower that was described to me

Shuttle availability to airport. Breakfast offering. Coffee service late in the day.

Will stay there anytime I come to town.

Everyone was nice .the rooms were very clean and did smell

Lovely hotel. Nice clean rooms.

Fast check in, pillows

Bad shower head, poorly designed floor in shower, poor cleaning in bathroom, very very loud AC unit, too much street noise, bed mediocre

Fantastic hot showers with lots of water pressure. Very soothing after a 900 mile drive and a wedding reception. Definately welcoming. Nice and quiet environment. Thank you staff!

Great price on sorry notice stay

Duvet was beautiful and homey. Room was good for two people only.

Vending machines weren't on the floor of the rooms.

Nothing

Everything.

Nice, quiet hotel located near the airport. Nice and cheap.

Breakfast is free but no bacon. Just walk to old country buffet I guess?

Staff were very hosipitable and shuttle service was excellent! Thank you all!

Shuttle service was prompt; room was large; staff was friendly.

Price, facility staff very pleasant and helpful timely shuttle

Would have been nice to have restaurant open. Arrived late and had to get food from vending machine, although staff indicated call out for order in possible. Being late, did not try that.

It is nice hotel, close to the airport but everything ales far away ...

Very nice

Nothing

Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!

Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.

The workers are very nice and the place is peaceful.

The shuttle to and from Dulles was a great plus and the drivers were excellent. The desk staff were very helpful. The kitchen staff were also very friendly and caring. The PCs allowed me to check email, but I could not get boarding passes from the printers.

Our travel plans included a trip into Washington DC to do some sightseeing. However, a major snowstorm closed down DC and the surrounding area and we were 'stranded' in our hotel from Sat - Tues. Couldn't think of a better hotel to be 'stranded in!' The staff was very friendly and the room was exceptional - very clean, roomy and comfortable! We would go out of our way to stay at this hotel again! Exceptional hotel and service!

Great hotel, good price, breakfast included (excellent made-to-order omelet!)

ice machine wasn't working on 4th and 3rd floors

Beds were great as was the artwork in the newly renovated rooms. Hotel staff was very welcoming and helpful. The breakfast buffet was good. Location to the airport is great.

The restaurant (O'Mallory's) was crowded and understaffed. We were two adults and a child, chose to sit outside because of the Pub atmosphere. We arrived at 6:15, it took 20 min for drinks. Had to ask for the meal to be take out at 8:00. Finally got out at 8:30. The room was narrow and only had a desk like table with desk chair. Ate on the floor. Also only 3 towels and 2 wash clothes.

Handy for the airport, comfortable and clean.

Staff in restaurant inattentive and very slow with all aspects of the food order - very poor service, therefore no gratuity given.

The staff, the location, and the hotel itself on a whole was amazing. Clean, and safe.

I loved everything about this place.

I liked the location, and the suite was very nice.

Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head.

Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)

The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.

Clean. Good free hot breakfast

Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless

Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport

We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...

Friendly and helpful staff . Free wifi.

The construction (fence) by the entrance. Wifi can be slow.

Close to the airport. Shuttle goes every 30 min

Nothing. Reasonably priced for one night layover in Washington

The hotel employees were awesome.

Maybe upgrade the carpets.

Overall it was a good choice for the money.

Disappointed that they did not provide free internet. Travelers come to expect this in a fine hotel. The pool hours were inconvenient and not geared to young families. This was partially made up by having the Hilton Garden pool next door available. It was also disappointing to have the Jacuzzi not functioning.

My wife and four children stayed there over thanksgiving from Wednesday till Saturday. We didn't have hot water the entire time. They told us empty rooms had hot water so they took my wife to another room one time for a shower but never bother to try and relocate our room. Each day we called and told them and they did nothing. When we left we told the front desk once again and they said they'd tell the manager and we've called back each day trying to resolve it but the manager is apparently never in. They never made notes on our room or called back. There's a lot more i could complain about with the stay but for a hotel to not have hot water and do absolutely nothing about it is a joke.

Safe, good area, clean and close to where I needed to be. parking was confusing but that is my only complaint.

The drive to the Westin was hard to find and the parking was confusing at first, but after I did it a couple of times it was easier. The first time finding it was at night but all the signs are small or things were written on the pavement.

Very friendly great place too stay

Did not have any problems

Location to DC Ease of booking

No hot tub

The staff was really informative & friendly. The bar/ lounge area is in the lobby. Friendly bartender ( only open until 11pm on the weeknight we were there) FREE Airport shuttle but not clear that you have to call the hotel to pick you up. Plenty of breakfast options to chose from, including egg sandwiches. Very convenient to grab and go on the way to the airport.

Bathroom doors are sliding and there is a gap so not a ton of bathroom privacy if that is a concern

location is decent; $10 cab ride to metro. Note that other hotels in the area have shuttle pickup from metro (Wiehle-Reston).

breakfast is terrible! instant oatmeal and granola bars. My AC was ok, but another guest complained repeatedly about AC not working. I wish they cleaned your room at some point during your stay.

The staff was very friendly and it's in a great location.

The shower heads were painful, there were no cups in the room(you have to request cups from the front desk), the bed was so-so and it was overall kind of dirty.

location, location, location! Ideally located in the Reston Town Center with shopping, dining and entertainment a short walk away. Convenient parking. Room had a tremendous view of the fountain and lighted trees lining the walkway.

When checking in the staff was very friendly and helpful. Nothing there blew my mind, but it was a very nice stay. While the price was a little much, it was a reasonable value, although not a great one.

Great location and value. Lots of restaurants and 7-11 steps away. Very friendly staff.

No small refrigerator in room.

I liked the location and courtesy trasnfer to and fro the Airport.

Nothing really, it was okay.

Friendliness and availability of the staff. Great Breakfasts, good location, easy access by hotel van to town center and metro station.

The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.

Bed and room