Basics
Services and conveniences
Kitchen
General
Accessibility and suitability
Bathroom
Pool and spa
Dining
Parking and transportation
Bedroom
Media and entertainment
Laundry
Workspace
Outdoor
Health and safety
Family friendly
Things to do
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of unique amenities, including a spa, indoor pool, and a fitness center. Additionally, guests can enjoy a complimentary breakfast and the option to rent bicycles for exploring the area.
How is the cleanliness of the hotel?
Guests have consistently praised the hotel for its cleanliness, with many mentioning the clean and quiet rooms, as well as the clean and well-maintained swimming pool and spa facilities.
Is parking available at the hotel?
The hotel provides free parking, but some guests have mentioned that parking can be a bit problematic. It's advisable to inquire about parking availability when making a reservation.
What can guests expect from the hotel's customer service?
Guests can expect friendly and helpful staff, as mentioned in several reviews. The hotel's multilingual staff, concierge service, and 24-hour front desk contribute to a positive customer service experience.
When is the best time to visit the hotel?
The hotel experiences low season in November and high season in September. Visitors looking to avoid crowds may consider planning their stay during the low season.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Mountain View Room
Some guests found the mountain view rooms to be underwhelming, with old buildings obstructing the view. Consider this feedback when choosing your room type.
Check Breakfast Timings
Several guests suggested extending the breakfast hours, as it currently ends at 10 am. If you prefer a later breakfast time, it's advisable to plan accordingly.
Consider Renovation Potential
Some guests mentioned that the hotel has potential for improvement, particularly in terms of renovating the facilities, such as the gym and bathroom. Keep this in mind when setting expectations.
Explore Nearby Attractions
The hotel's location offers easy access to various attractions, including the Almaty Central Stadium, Almaty Opera House, and the 28 Panfilov Heroes Memorial Park. Take advantage of the proximity to these sites for a well-rounded experience.
Be Mindful of Noise Levels
A few guests noted that the acoustic insulation could be better, as they experienced sounds from other rooms. If you are sensitive to noise, consider this aspect when choosing your room or during your stay.
Verify Room Amenities
Some guests reported issues with room amenities, such as inconsistent hot water and air conditioning. It's advisable to check the functionality of these amenities upon arrival to ensure a comfortable stay.
Consider Alternative Dining Options
While the hotel offers breakfast, some guests found the food quality to be subpar. Exploring nearby restaurants for meals could enhance your dining experience.
Plan for Transportation
If you require transportation, be aware that the hotel offers an airport shuttle service for an additional charge. Factor this into your travel plans for added convenience.
Check for Room Cleanliness
A few guests mentioned issues with housekeeping, such as unclean bedsheets and a need for better maintenance. Upon check-in, it's recommended to verify the cleanliness of the room and address any concerns promptly.
Inquire About SPA Availability
If you are interested in using the spa facilities, it's advisable to check the availability in advance, as some guests found the spa to be small and not up to expectations.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
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High season | October |
Average price (weeknight) | $133 |
Average price (weekend night) | $108 |