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The staff were most helpful.The food was good but basic Information about the hotel was not a true representation - the sign outside showed "Swiss budget hotel" - and tiny ensuite.
traditional experience, breakfast, location
access to area points of interesr is excellent. The staff /front desk was seldom attended and the use of available facilities was not well communicated.
Smells in the corridors and very small shower room. Swimming pool cold and unattractive
Location was excellent, although we had a car it was easy to walk to the train, mountain railway or steamer. Hotel had a lot of charm. Staff were pleasant and friendly, especially the waitresses. The room could have been bigger. The motorway and railway are closeby but the noise didn't really bother us. But these are small niggles.
lovely hotel peaceful position on lakeside beautiful views, good parking, free internet. Friendly and helpful staff. Only 1 english speaking channel on TV
Great location right on Lake Luzern. Parking was easy and staff was very friendly. Room was very comfortable. Bar and room were fairly expensive, but on par with the rest of Switzerland. I would surely stay there again.
the view and the hospitality no air conditioning
the big rooms, the cleanliness There is no swimming pool in the hotel. It's not what you give as info on the website.
Excellent views of Lake Lucerne. Very nice breakfast on patio.
The lake and mountain view
Location and views Wine was a little expensive
Great view of lake and mountains, breakfast, parking and ease off the autobahn. Think it was overpriced especially for this timeof year.
Staff was very nice.
Great dinner. Great View from the hotel room. Great staffs.
I really liked the size of the room and the bathroom, as it was comfortable enough for three people to live in during our stay. The lighting and the furniture were also decent. The commute to the city, whether by train or bus, wasn't bad at all. I never felt like the room was truly cleaned. There was an incident where my sister discovered they hadn't removed a chocolate from the bed and it stained the sheets. It was also pretty sparse in the area surrounding it, and the walls between rooms were awfully thin so you could hear everything going on in the hall and other rooms.
It was out of Luzern, so had to take a train in
Clean and comfortable, minimum wait at check-in and out. No restaurant in the evening, though breakfast was fine.
You know what you expect when going to IBIS, but this is too expensive for the service and location. However, don't forget you are in Switzerland. We pay a triple room and they only put towels for 2 persons.
Cleanliness and close to the city Wifi for free only in the hall
Ibis Kriens - Nice hotel This is not located in Lucerne main town but little away from it. But there is a train that connects Lucerene station every 15 min. and it takes only 3 minutes to reach there. This allowed us to enjoy the serene atmosphere of Kriens yet not very far off from main city. Hotel room was very clean. Bed was comfortable. This is budget hotel. So no coffee maker or even cups were provided. The shower room is compact. Super market is far away to walk. So if you want to buy something, get from Lucerene itself.
There is no ar conditioning, no refrigerator and the TV is really old. The localization is bad cause you need to take a train to go to luzern. The hotel was really expensive after we compare the price versus its benefits.
The receptionist was quite nice and supportive. We had a nice room with a good view of the mountains. It was the countryside and a very nice and calm place..
Excellent value for money. SImple, clean and very comfortable. The Hotel is a bit out of town. You need a car, though we used the local buses and had no problems.
big room far away from centre in an industrial area, train's ticket cost more than parking in Lucerne
Supberb place very reasonable alot of facitlities offered and centrally Located
The room is bigger than expected and it is clean and comfortable. Most important is value for money with good amenities shops surround it. Location alittle too far from the train station.
The location beside the lake was amazing. The staff are the most friendly i have ever dealt with........and i travel a lot! It is not cheap however i believe this is the whole of Switzerland.
Good location exept the reception staff, the hotel staff was not nice. at the evening, we went to the hotel pizzeria and the staff there wasn't very nice and gave a lousy feeling. same for the breakfast in the next morning - waitress didn't understand english and didn't make an impression she wants to help. also - breakfast was very poor.
Hotel was simple but clean, with quiet, comfortable rooms. Great staff, very reasonably priced for the area, and the access to public transportation makes the location very convenient (either a bus right across the street or the train, which is less than a 5-minute walk away -- both come regularly and the train is only two stops into the center of Lucerne). We didn't eat at the hotel restaurant, but we did enjoy the complimentary drinks the night of our arrival. This hotel had the most annoying 'feature' I've ever seen in a hotel: the bathroom light was on a motion sensor with a timer. There was no lightswitch, and the timer was set to turn off the light only after 15 minutes, which meant that any late-night trips to the bathroom resulted in 15 minutes of bright lights and a noisy fan that couldn't be turned off. We had to jury-rig a towel over the sensor overnight so that the lights wouldn't turn on at all. Exceptionally annoying, and totally unnecessary.
clean rooms, great views, nice family running hotel The families prize winning cows kept my wife & son up half the night with their ringing cowbells,she thought they were cute when we first arrived,changed her mind by morning
Excellent location, great view, nice quiet familyhotel, pretty much what we were looking for.
Clean rooms, friendly staff, location and views.
Room very clean; dinner was excellent
The location was great and it made it easy to get around but the staff did not seem really knowledgeable about some of the surrounding attractions such as the gondola up the hill but they did recommend a great tour of the glass factory (the best museum I have ever toured). Also they did have a great selection of music over the TV including and english Jazz channel. the rooms were very small and we even had to keep our luggage on the floor.
Location was perfect for us as a place to come home to after a day's outing. A quiet village atmosphere, yet convenient by lake ferry or cruise to Luzern city centre. A stroll to the lake. Also convenient by train (about 10 minute walk to station and 12 minutes into the centre of Luzern). Management and staff compared with other hotels went beyond the call of duty to help us with travels including bookings for Glacier Express and accommodation at Zermatt. A lovely friendly couple and terrific support staff. We had booked 4 nights and chose to add 3 more as the location was convenient for all our travel which included exploring the countryside by car (to Interlaken). Excellent food to top off a busy day. Try it! They mean it when they say they want to be helpful to their house guests.
Beautiful and comfortable room. Excellent restaurant. Helpful staff. I lost a credit card prior to arrival and hotel staff let me use phone and internet to problem solve. While it was close to the train station, it was hard to find at night.
Very comfortable, clean and simply furnished accommodation which suited us well for our five night break. Good choice at (cold) buffet breakfast. Dinner excellent as is adjacent patisserie! Well situated for boats on lake Luzern and less than ten minutes walk from the railway station.
Freshness of room. Free Internet! No bad points
Really accomodating owners and staff, couldn't do enough. Excellent restaurant, very nice rooms (with balcony) easy access to free wireless internet - other hotels take note Hard to think of anything to be honest - but fridge in the room would be an improvement
Close to train station. Helpful staff. Very good modern decor rooms. Ideal base for luzern as I used it. No main light in the bathroom. Only light from mirror which makes bathroom quite dark.
nice view and region people not very friendly, no buffet breakfast, information given at reception not correct
The hotel was comfortable,the staff friendly and the food good --it was good value for the price
Very convienient for access to the cable car Stanserhorn-Bahn! Friendly staff.
Rooms very nice. Staff excellent.
The position of the hotel and the room we eventually got (see below) When we arrived were allocated a room in the annexe, a sort of student-type chalet behind the bus park about a quarter of a mile from the hotel itself. We booked this hotel on the basis of its size and position. Nowhere in the literature is an annexe mentioned, and the whole sales pitch is centered around its location. We complained strongly and were given a proper room for the rest of our stay.
Hotel with a character. Excellent location and view. Pitty that we stayed only one night and had not time to do hiking around.
I am so surprised about the location and good service. Good rooms with enought space.
the location and the restaurant staff especially the manager, Martin, who was very helpful
location and atmosphere small room, small bathroom
Location, beautiful scenery. Very nice and helpful staff. Clean and spacious rooms. Good breakfast. Internet access unreliable. Only serve dinner until 8:30 and no other restaurants around.
I've stayed in alot of hotels over the years and this is just the best of any country i've stayed in. Beautiful hotel fantastic friendly staff, Myself and my girlfriend were greeted with a free fruit drink on arrival and treated like royalty. The food is also excellent and very reasonably priced.
Nice beautiful location and interesting building. Room was small and there was no TV in the room. Noise from the next door was unbearable.
nice view from balcony Parking was inconvenient. Breakfast was basic only