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the rooms the brassere the location
value for money
Comfort, good location, friendliness of staff, ease of parking, view from room None
Lifts are very small (perhaps accomodating 2 people and luggage) On this occasion and a previous visit 1 of the 2 lifts was under repair which meant we had to lug our cases down to reception from the 7th floor. Not ideal.
Location and free parking. Both were conveinient for my business trip Room was not 'Superior' and was told by staff that 'All our rooms are superior'
Closeness to city centre and train station the lifts were bad! very slow! and hairdryer was not user friendly. needed a plug socket beside bed and underneath dressing table.
Position excellent-very important as we travelled by train.
Really nice hotel with friendly staff. Very close to town centre and easy to get to by road. Lovely warm, clean rooms and comfy beds. Would definitely stay again. none
Ideally positioned in centre. Clean Quite and comfortable.Bedroom and leisue facilities excellent Staff helpful well worth £10.00 per room more than travelodge would definately recommend Oh and free parking in city centre priceless!
Clean, confortable room with friendly staff
The swimming pool The milk allocation for the in room tea / coffee was a bit stingey.
Efficiency, restaurant staff charming Food offering pedestrian
Courteous staff and a lovely room. Very clean and the bed was really comfy. Was not able to use the phone in the room without a credit card (I wanted to pay cash).
Staff very helpful. Extremely good location. Room not ready despite arriving after the check in time
Helpfulness of staff.Comfortable beds and exellent food. Limited tv channels.
Very comfortable well designed, stylish room.
Excellent room with views over the marina. Particularly liked the terraced area overlooking the beach. Service in the restaurant could be improved.
Location was easy to find. Hotel reception staff were excellent, especially as they had no notice of my booking
all in all the hotel staff were helpful Yes i paid for this hotel for a friend to stay in who came down from London she checked in very late, when she eventually, unpacked i meet her or a drink to go over the following days proceedings in court, I left to my home and received a call telling me that she had went to use the bath room and found a condom floating in the toilet, Due to the late hour she wished not to cause any problems.I apologised to her and said i will take this up as soon as i can. I am sure this is an oversight but still very embarrassing for me as i had paid and booked this hotel for a friend who was down to give me support and evidence while my court case was on going. Regards Mr Scott
The staff and food at the Bar was very good (see note below) about the Restaurant. Evening Food at the Restaurant was appalling. It's a shame that there is no lounge area overlooking the sea.
Convenient and clean. Felt like a better hotel than it really was. Unusually uncomfortable bed. Felt worn out and in need of replacement.
The price of the room only was reasonable. Extremely dissatisfied with breakfast, It was cold, the bacon over-cooked and not value for money.
Comfortable bed, nice decor, no carpet on floor, reasonable price.
Clean, modern and bright feel to hotel. Comfortable bed and everything we needed . The staff were friendly and helpful. Good location and I agree about Park and Ride should be more advertised - excellent service to centre of Swansea. Reception area was a bit too open and too close to the bar, I would prefer a more private lobby area.
The room was lovely and very modern. No.
It was a nice hotel apart from the fact that it was freezing cold! My wife and I had to keep our coats on in the restaurant as we waited an eternity for our meal.
It was quite close to the area of Swansea I wanted No comlaints
location Sub standard accomodation - poor state of repair - cold room
Not very clean. Staff mostly indifferent with one member very ignorant & rude. Food supposed to be available till 10 but most of menu not available at 9 on our first night,tried breakfast following morning but ate out after that. Will stay elsewhere next time we go to Swansea
Fantastic hotel with excellent service
The room was very spacious. The staff on the desk when we checked were not very helpful, it was very rushed and I didn't get a satisfactory answer to a payment query I had.
The noisy music
The room was spacious and the gym facilities were excellent. The breakfast had a wide selection of hot and cold food. There was a constant noise from the air conditioning/heating even though it was not switched on - solved only by disabling the power. The pub had run out of bitter and half of its menu was off. We ordered fish and chips but were given fries - the food was basic to say the least. In the restaurant we ordered a medium-rare steak which was well-done and took 30 minutes to arrive. The restaurant was closed on Sunday evening, not what I expect from a 4 star hotel. There was a lack of visitor information in the room and hotel reception, e.g. no town centre map.
Appreciated coffee shop and excellent gym facilities
room excellent and all arwas of hotel very good it was a pleasure to have the choice of a full english breakfast surrounding area a bit like a building site but this will be rectified soon a bit confusing finding way into car park
Easy going but lively. It buzzed with people who all seemed to be enjoying their stay whether for business or pleasure.
Clean. Brand new hotel. Good Breakfast choice T.V. in room good
It was easy to navigate all areas & the staff were very helpful
I enjoyed the relaxed yet professional atmosphere of the hotel The service for breakfast on the Saturday morning was poor, I had to ask for plates on the hot plate and the table next to us was empty for a long while and had not been cleared the whole time we dined.
Excellent breakfast. Staff polite Some noise from bar area on one night only. Room was on top floor above reception area.
Hotel was in the centre of Swansea and very close to the railway station ansd shops and restaurants. Hotel was very warm and air conditioning could not be controlled from our room.
We had a major problem unrelated to the hotel and the staff acted above and beyond the call of their duty to assist us, even using their own car and knowledge of the local area. Truly marvellous customer service.
staff were very friendly and helpful, food was nice, catered very well for the wedding. nice room and views and very clean. tv was fuzzy and had poor signal on some channels, breakfast was poorly organized and many had to wait a long time to be served, room was too hot.
Dinner, menu very good, experience not so good. Breakfast, quality of cooked breakfast was very good.
i only stayed 1 night and found the room fine, the breakfast was good. very close to train station which was a bonus as i needed to use the train. the £75 per room per night was a little high. there were some unsavoury characters hanging around the hotel bar.
Staff very friendly and helpful.
The staff were very pleasent and friendly cant fault nothing enjoyed my stay there very much would come again.
Modern look, location A bit noisy outside. Air-con kept turning on and off when it was switched on.
it was central close to the shops and bars but far enough away to enjoy some peace and quiet there was only one thing that spoiled it the person staying in the next room started playing loud music at 6am and it took staff 2 and a half hours to get them to stop
Good location close to shops and amenities.Quite modern downstairs with good reception area and bar area. As there were numerous problems from the moment we arrived on Sunday until our departure on Monday straight after breakfast ; we are disappointed that you do not wish to know by providing a box to air our grievances. You will therefore only glean half of the information and as a result not obtain a true reflection on our stay.
The proprieters were courteous, helpful and friendly. The hotel was very comfortable and clean and everthing was provided even phone chargers and umberellas! Just a little bit too far away from the centre of Swansea.
Excellent service, room and breakfast. Felt very welcome, a home away from home. Nothing, everything was excellent.
The hotel staff was friendly and with very good servies. The room was very nice, comfortable and clean. It was a very god hotel that I and my familiy will coming back to soon. I like everything.
Clean & Friendly Parking can be difficult
Spotless: Friendly:Helpful: Excellent facilities. None
Very homely and welcomeing. Rooms are massive and clean. Great service. Inside the kettle was scummy.
A friendly welcome and helpful staff with spotlessly clean accommodation. The bed was a bit hard and the shower a bit weak.
The staff were very friendly and made us feel very welcome from the moment we arrived. The food was lovely. The hotel itself had such a homely feel to it. A home away from home. I can't think of one bad point to write about!
Very friendly staff and good location. Breakfast was great as well
I think that the Alexander is one of the best hotels in England. It's extremely clean and the breakfast is simply delicious.
excellent food - dinner and breakfast restaurant staff were friendly, attentive but not obtrusive. 2 warm nights - it would have been nice to be able to open windows fully
The breakfast was excellent! The staff were friendly and the rooms spacious, clean and well equipped. The doors banging all morning and the fact that you could hear even the toilets flushing above you at the crack of dawn. no chance at all for a lie in at this hotel.
Location. Relaxed, informal atmosphere. Nice size rooms. Staff were very courteous and helpful. Wasn't keen on the idea of self-service breakfast where the food has been left for a while. Was only offered 1 morning newspaper during our stay. Didn't get a room with a view as advertised. Overpriced for a 3 star rating. No covered area for smokers. Bathrooms could do with being modernised.
The hotel has a feeling of class. The staff are all professional, very helpful & friendly.
Just used as a bed and breakfast bsae.
All was good There was a Wedding Party on the Saturday which, naturally, created a certain amount of noise. But this was expected and nott detrimental.
Breakfast, size of bed, decent bathroom creaking fire doors
I liked the friendiless of the staff and also their cheerfulness. Also it was nice and warm in the cold snap that there was.
the staff was very nice and helpful very noisy, the rooms have very thin walls and you can hear what is happening in the next room. there was a wedding in the hotel and the restaurant was closed to the public, also a lot of noise from the wedding. I don't think that this hotel is a 4 star and therefore is far too expensive for what it is
When I booked online with my debt card I assumed I had payed. But when checking out I was charged, and told that the online booking does not take payment. This has been the first time I have encountered this and it is confussiing when treying to budget.
lovely friendly welsh staff. Very nice room.Handy for Swansea
Everything about our stay from start to finish was absolutely superb. We will definitely be returning. Only issue is the parking. However this was quickly resolved by staff moving their own vehicles.
Decor of hotel, helpful and friendly staff, room size and facilities, comfort, bathroom, restaurant - very good breakfast, location. Parking not sufficient for guests and it wasn't clear where we could park nearby. If they can't improve guest parking, they just need to give a map of where to find the nearest car park.
The room the price the cleanliness . . Staff pleasant and helpful No wi fi in room
The room and entire hotel was very good. The restaurant was very well designed. The free continental breakfast looked to be little more than bird seed and water. The charge for a cooked breakfast was ten pounds. Therefore, I did not bother with the continental breakfast, and paid four pounds for a cooked breakfast in the local cafe, two minutes walk away.
Very chic decor Better lighting over desk
Limited parking space
Very comfortable, clean room of good size. Had a feeling of luxury about it, yet was a standard room. Is ideally istuated in the town centre and very good value. Was a good £10 cheaper than the Express Holiday Inn nearby, and also included continental breakfast. Despite my asking about it, the member of staff on duty at reception seemed reluctant to let me park in the secure underground car park, instead suggesting I parked in the small open car park immediately adjacent. (I was a late arrival at night.) With two other cars already in this very small car park it was difficult to manoeuvre into the only space available.
The Executive room was very comfortable, the restaurant nicely decorated and clean, breakfast was nice and there was no waiting. there was nothing to dislike,
The freindly greetinng, cleanliness off room and the quietnesss to say it was on a street renound for its nightlife.
Friendly clean and helpful None
comfortable and clean. attentative staff and good food
Handy parking next to hoel and reasonable priced.Basic and very clean.staff friendly. nothing
Centrally situated, very good breakfast The cleaning lady kept forgetting to check the bathroom, very noisy especially at Saturday night when drunk young people kept coming all night long, yelling at the corridor
Just a great place to stay Needs to have free wifi.
grate location parking friendly staff bars shoping will come back . all ok
Very noisy on saturday night from bars and clubs down below. Also noisy male guests next door.
Clean, staff great, room good value for money. My room was so noisy I had to get moved in the night! The room I was in was too near to the local night club. Breakfast too expensive! They forgot to valet my room during the 2 nights I was there, but sorted out fresh towels as soon as I highlighted it!
Welcoming. Accommodating. Very comfortable. Clean. Good food. Only one - noise of the fan in the shower-room next door when they used it at 6.30am.
Dylan and Amanda the owners are so welcoming,all the staff are only to willing to help advise etc.Very relaxing place to stay,rooms spotlessly clean,bathrooms are beautiful,Restaurant,Dining Room,Lounge area and Bar have all been tastefully decorated.We only had Breakfast while we were there,it was plentiful, we were well fed,well organised place.Would not hesitate to recommend a stay here if you are in Llanelli.Thank you to all the staff. Cannot think of one thing we didnt like.
Excellent service and quality accommodation at a very reasonable cost Nothing
Beutiful and very comfortable room which was spotlesssly clean, spacious and had a fantastic bathroom (shower with cd/radio etc)! Staff were incredibly helpful and couldn't do enough for you. Fantastic breakfast. Also had a grill type restaurant if you needed evening meal. Amazing value for money and I would highly recommend! Nothing
Allowed late check out-brilliant when racing! Noise of other people and limited continental breakfast, no croissants available.
Staff were friendly and the breakfast was tasty (when they got orders right). Room was clean. The shower was set to boiling hot or scorching hot - so couldn't be used. Being unable to get in the front door at 11:00pm and having to spend the night in another hotel with no personal belongings at great expense and not being compensated.
Staff, welcome and hospitality fantastic N/A
Central to Llanelli town, very nice position.
We were provided with excellent service by friedly and helpful staff. We would have no hesitation in recommending the hotel or staying again
Large rooms, friendly staff, excellent food. traffic noise
Friendly staff, modern facilities, comfortable bed, free car park A bottle of water in the bedroom would have been very welcome
The staff were welcoming and the food and decor excellent. The hotel is in a lovely old building. The room was on a main street with traffic noise so we could not open the window, and the bedroom became rather hot at night.
Having a comfortable room in the middle of Llandeilo
room well proportioned and designed pillows too hard Tv too loud at breakfast unable to read paper
The bed was excellent and I got a great nights sleep. Receptionist was very helpful too. Nothing.
The location - excellent access from the motorway and into Swansea
The hotel is very clean with exceptional staff all very helpful and alert, Great for a overnight stop wouldnt hesitate to ue again. wifi should be free, its pretty expensive compared to many other places I travel too.
more non smoking rooms
hotel staff were very good & friendly, even doing breakfast for 3.0am in the morning.
Convenienant location and easy to find. The hotel was very clean and comfortable. The friendly staff made our stay stress free and relaxing
very helpful staff not enough non smoking rooms
ease of access and cleanliness of room and bathroom there was nothing to dislike, could do with more tea etc. in room
My room was lovely. The food was delicious and the service was excellent.
The Hotel was well appointed, close to our friends who we were visiting and very comfortable.
Really comfortable room. Excellent decor,great menu. No bad points
staff very friendly, food excellent, bed comfortable having to give a time for breakfast
Beautifully appointed and spacious room with peaceful views of the Welsh countryside. Will be back!
View, garden, parking, breakfast, dinner, helpfull and efficient staff, service in top - everything to a very high standard - keep up the good work, we will be back. Proberly we gained too much weight due to their fantastic kitchen.
Exceptional staff and comfortable rooms. This was our second visit and thoroughly enjoyed it.
Food was excellent as was standard of room - gym was a bonus
Friendly and comfortable!
The room was one of the best we have stayed in for location, looking out over fields and rolling countrysude, and comfort, a settee was very welcome. The staff are very friendly and helpful (particularly important since my wife is disabled).