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Like just about everything we tried. Had a great time in casino's. When I made our dinner reservation at the Timberline restaurant, I requested a quite corner out of the way so that we could enjoy a nice quite evening/dinner together for our 45th. We where seated behind the sever station that was so noisy at time we just didn't talk. Major disappointment. Had made the reservations week in advance for this very reason. Were glad to finish dinner and go back to our room. Oh, well maybe better next time.
The room was nice. The gambling was horrible. The black jack tables were packed and no one could catch a break! Never gambling at the Ameristar again!
The pool, hot tub, and fire pits on the top of the building were beautiful. It was clean and well cared for. It was a casino and I'm not a gambler. If I went again, I might look for a restaurant outside of the casino.
About as nice a hotel room as we've ever seen!
The view and rooftop pool were amazing as was the whole experience. Free valet! Parking garage not attached to the hotel, not really a big deal. Expensive table games.
The room was very clean. The staff was amazing. We will be back. Not a thing.
Great room, excellent amenities Buffet was mediocre at best
Rooms were clean. Well maintained. Food at fire side grill could have been better
No smoking. Clean Gambling was terrible. No drinks offered, terrible service at the Fireside restaurant. The buffet was expensive for the value. Very few tables and minimums were too high
Jaccuzi. Ambienance was nice and inviting. Very clean There were no coffee regular. Hotel gave very little perks to almost nothing for staying. Player club almost to nothing to first time comer. No discount for meals for playing. We have gotten a lot more at other casinos. TV was a problem. Bed not that comfortable
The rooms were clean and well appointed Bed was comfortable Parking garage with easy access to rooms you don't have to enter through the casino or lobby We would stay there again
2 of 3 front desk personnel were awesome. The check in and the lady of whom we asked questions. The gent at check out was unconcerned, and did not even thank us for pointing out that there were items needing repair. We did not bother mentioning the pillows or the bed. On a road trip. 13 different hotels. This the most expensive, and the least satisfactory. The pillows were awful; one of the beds was sagging. the bedside lamp switch was broken; thus had to get out of bed to shut off light. The plug for the sink was broken, and both the sink and tub drains did not.
The AC did not work, had to open the windows to cool the room off! There was hair in the bathtub drain and the floor wasn't vacuumed very well
Great price for a room for the mountains. The room was very clean and upscale. The town is all about the gambling. All food options around were quite pricy so be prepared to spend over $20 on a buffet or more on a very fancy steakhouse.
Gambling was ok and breakfast was good The room was small not it was not wreath 180
The staff was rude. The price was way to expensive. Not worth the money
Poor customer service at the front desk
Quite rooms I booked a room at isle casino and they decided to place me in their sister casino, lady luck without any compensation. Our room was located a long walk away from where we were supposed to be and where our friends were.
The room was really nice. Bed was super comfortable and spacious rooms for a relative cheap price. Fun dealers - for the most part Good vibe Lobby less than desirable. 3 food options I saw No 'bar', no place to sit and relax with a drink Not many roulette tables or craps
The bed was very comfortable. Losing all my money.
Room next to us was loud all night and there was a definite rattling noise all night long.
Rooms were clean, staff was extremely friendly and accomodating, connected to Isle casino so did not have to go outside to enjoy another casino Poor sound insulation in the rooms, small selection of table games
Overall, not bad. Painful check-in process. Receptionist very flustered and did not seem to know what she was doing. Room key card did not work. Showers were luke warm at best. No laundry bag provided.
Staff was nice and responsive to our requests. Bed not comfortable. Road noise. Slow to make up room (we left mid-morning, returned late afternoon and room was still not cleaned). Missing room amenities like ice bucket, do not disturb sign, in-room safe locked and took maintenance some time to finally get open/working. Food in BBQ restaurant was not hot. Prime Rib sandwich in Tradewinds cafe was tasteless. Will probably stay at Ameristar Hotel next time even though it is a bit more expensive. Had good breakfasts there and seemed like a more upscale property.
Excellent customer service. Very attentive and helpful staff from check-in , maid service, restaraunts, and casinos.
Towels were dirty. Shower curtain contained disgusting stain which means it had not been changed from the previous guest.
Poor customer service cafe is bad The cafe
No swim pool all about the casions. Not a good selection of events, coffee stores or relaxation.
It was clean and appeared to be taken care of. Every person was very kind, friendly and helpful.
The location.. It was dirty. One room had stuff oozing from the wall. The other room that I had, had blood on the wall. The staff was grumpy, there was no amenities, everything in the room was broken, no hot water, and no room service. If you stay in Black Hawk stay some place else.
The restricted access for hotel guests only. There was pee on the toilet seat. The bed was really hard and the air conditioner didn't work well.
We've stayed in Blackhawk dozens of times and Lady Luck is always one of our favorite choices. Great location near all the casinos we love (especially playing on site).
Ease of check in One staffer - Lawrence - ruined the whole experience by himself. My friends and I went to celebrate my birthday, collectively spending in excess of $3000 between Lady Luck and their sister location, Isle of Capri. Lawrence is a floor manager at Lady Luck. He spoke to and treated us as though we were 4 year olds. There are many choices for hotels in that area and the next time I take a group of friends up there, we will choose somewhere else because of our experiences with Lawrence.
Nice room was expecting something a bit fancier for the price, however it was quite comfortable.
It's location, the friendliness of the staff, the food and comfort of the room. The coffee maker didn't work, but the staff was very responsive, and replaced it that day.
The bridge across the river and the chairs set by the river to sit and read or relax. Previous guest must have watched a DVD. We couldn't figure out how to get it back to TV. It was too late to call the front desk.
The people were amazing, room was perfect and really home-like. Nothing. It was perfect
Very comfortable relaxed environment. We haven't stayed at many B&B's in the past. The suite was nicely appointed. The bed was extremely comfortable. The hot tub and gas fireplace were nice touches. All of the staff were extremely nice and breakfast was very good
Atmosphere of room and surrounding grounds, it was quaint and relaxing. The staff was very personal be and helpful. Not that I can think of
I will definitely be staying here again! The room was great! Easy check in, good parking. There is also a shuttle that goes to all the hotel/ casinos. Was way cheaper than ameristar and just as nice if not better
The hotel staff was great! Their key card machine was giving them problems so the manage on duty gave us a comp on our room and upgraded us to the Mimi suite which was very beautiful No late checkouts & housekeeping staff
Room was clean and large, very inviting. At Casino- $3.00 black jack there was only 1 table. It was full with 4 players and no one acknowledged me waiting to play! Bad on the dealers part. I waited 15 min. standing and no one said a word. NOT GOOD!
Large rooms Clean rooms Broken A/C in one of our rooms Hotel staff not very helpful Rooms were not next to each other (even though I called to confirm this the morning of our stay)
The rooms were great, extremely comfortable and very luxurious. Probably the most comfortable bed I've slept in in years. I slept a solid 8 hours and never moved which neither had happened since I can't remember when. All the rooms are secluded on one floor so there's no riff raff. Peaceful, quiet, comfortable and a great value. Can't say enough about it That I couldn't stay longer
Great location in the heart of Golden. Lots of dining areas with distinct vibes.
Location is unbeatable, nice breakfast, great dinner, parking garage Room / bathroom dirty, outdated, saggy mattress covered w/ a piece of memory foam
The room was great. Easy access to downtown Golden. Plenty of restaurants within walking distance. The staff person who checked me in seemed uninterested in helping me with a room. It seemed I was wasting his time when I inquired about room availability.
King size bed with lots of pillows, balcony with table and chairs, quiet, loved the all the amenities. Complementary coffee and water was great. Loved the shampoo and lotion. Great place to stay. Nice hotel with old time feel, but modern rooms. Side door entrance would not lock after entering, allowing anyone to enter without a card key.
The decor The inability to get to Room 226 from the lobby without having to carry my suitcases up stairs.
the price was right the hotel room was large and clean. the casino was nice. we ate at the dinner buffet at 5;00. it was the worse buffet we have ever had' the food was obviously left over from lunch. there was very little to chose from. there was 1 meat chicken. stall. potatoes has hard as a rock. we had to go somewhere else to eat.
Could only get a smoking room. It definitely smelled of smoke. Other than that, it was fine.
Bus route takes you into Blackhawk, good deal for the money. Extremely friendly staff
I was really surprised when i opened that door to the room... i didn't think it would be that nice... i thought it would look the same as the outside kinda sh*tty but as an overall experience it was good. No hot tub, small casino, not much food choice, and its a way from blackhawk if you want to drink... oh and i hate the smell of cigarettes which was around elevator, and entry ways...
We had a wonderful stay at Eldora Lodge. The staff was wonderful, the breakfast was excellent and the hot tubs were so relaxing. The staff even offered to wash our laundry if we needed and only asked for a tip at the end of our stay. The rooms were always kept clean and the beds were very comfortable. The temperature of the water in the shower was hard to regulate. For my companion, who has sensitive skin, this was a big issue. Otherwise no complaints.
It's in kind of a nice location. The room was clean and we had access to the deck from a back door unlike several other rooms. The staff was very nice and welcoming. Wifi was terrible. There is no air conditioning in the room so we had to rely on a ceiling fan to keep cool. Didn't really work for us. Nice place but overpriced.
The breakfast was very good, and the staff was friendly. No complaints to report
The check-in was handled quickly and professionally. The desk staff responded to my questions in a knowledgeable and helpful manner. The breakfast buffet consisted of a nice variety of choices, and the coffee was very good, starting our day off well. The room had an odor, possibly from an air freshener, which I found a bit unpleasant.
The staff was exceptionally friendly and helpful! Very quick to inform us of what was was available and when. Yes, just that the walls are paper-thin between rooms, so we could hear every little thing in the next room, which wasn't good for us, and probably not for them, either. Perhaps some insulation or sound-proofing can be added.
Vicki is a very gracious hostess. Her home is your home away from home. Breakfast was wonderful - everyday. It was hard to sleep in with the wonderful smells coming from the kitchen.
Quiet, Super nice owner, the most excellent breakfasts.
Vicki was very pleasant and friendly. She made us feel very welcome. The breakfast in the morning was fantastic. It was our fault really. It was late when we went to bed and not until then did we discover that a couple more pillows would have been better. I'm sure she had more, but I felt like it was too late to ask.
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We did not know from the website that the TV was to be shared.
The decor was beautiful No tv in room
It was so comfortable,quiet,and Vicki Was such a delight she was there for all our needs we had a great night. We felt like we were at our home away from home. Nothing!!!!
Vicki does a great job making you feel at home , and her breakfast is always great and on time . We prefer stronger coffee , but that is our European taste . See above .
Staff was very professional. Very small bathroom for $185 a night. Single sink.
The food service/kitchen staff is superb. They will do whatever it takes to make the customer happy. I wanted a room a room with a balcony but they allowed me to check in at 11am with no problem.
The staff was friendly and professional, although some guy who works the restaurant literally chases you down to seat you pointlessly. The location in Golden is close to Red Rocks. The hotel is really old and run down for the price. The beds weren't comfy, but most of all, the walls are incredibly thin. Each night we had to call security because the room above or next to us was partying... They weren't even being that loud and you could hear every word they were saying thru the wall.
The hotel was clean and quiet and had an indoor pool. Price was high for two small double beds and breakfast was not included. The pool water was severely burning to eyes - rest of the evening spent periodically flushing eyes out with fresh water after swimming in the afternoon.
The room was nice and spacious with a small fridge and microwave which were handy. The front desk staff were really nice and helpful. Especially the lady who had moved there from Florida (don't know her name). She was really nice. I also liked that they had a few frozen dinners for sale for when you just wanted a quick something to eat without going out. The location was great also, just a short drive to nice restaurants and the movie theater. Really a nice place with nice people. I didn't like being right down the hall from the cafe because I could smell food cooking in the morning and hear people laughing and talking over their breakfast which woke me up.
We had a great stay for one night. Very warm and welcoming. The rooms were beautiful and backed onto a creek. Went above and beyond to accommodate us for a great night in Georgetown. Nothing
Loved the room, the fire place, the luxury details. Unlike chain hotels, multiple plugs, good lighting, luxury coffee and toiletries. Love that they don't use keys but your personal code for all doors. Very accommodating to my requests and super friendly staff.
The beds are the most comfortable beds we've ever slept in at a hotel. The atmosphere of this hotel is lovely. Very home-like. I wish the hotel had a pool - I don't think it did.
Modern, comfortable, amenities, great location. Excellent catering. Wedding event
clean rooms, good hotel a little too far in the west of Denver
What a great little hotel! The best location - we were right downtown in the quaint old downtown & on the river too!Rooms are gorgeous - big fluffy beds, lots of nice touches like free bottled water, fridge, robes. Very clean & very comfortable. Staff are beyond friendly & the restaurant was great - especially the patio overlooking the river. Their burgers are awesome!
When I got to my room the towel bar was hanging off the wall and was never fixed during the 4 nights I stayed here. The water heater and air conditioning broke while I was staying. Everyone had to take cold showers until the water heater was fixed. Managment did not communicate these issues to the guests, we had to figure it out for ourselves. Management also did nothing to make up for the inconvenience and uncomfortableness these issues caused. My friend held a brunch in one of the small meeting rooms near the hotel lobby and it was probably 90 degrees in there. It is a good location, but I would never stay there again.
the best is location. the hotel located in golden, where is very peaceful and safty. my friend told me this is the best hotel in golden.
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Cleanliness / decor / staff
Location, cleanliness, and staff were good. Street and hotel guest noise made it difficult to rest.
Everything was very relaxed and comfortable. Breakfast was a treat Chatting with Michelle and John as well as the other guests was quite nice. And Zoe (greeter dog) was a friendly hostess and made us feel right at home If cell phone service is important you may have an issue but don't have to go far to get a signal if you have to. Nice to unplug for a couple days
The location and the pleasant staff. NA
Clean, modern, great hot breakfast, friendly staff
Front desk person was nice. At first look thought it looked great. It was a suite which is fine, but the first coffee mug i took out of the cabinet was dirty. 99% sure the hair conditioner was refilled with body lotion.
Location to Golden and the room itself were great for the whole family. The pool area could have been cleaner and the water a tad bit warmer.
Staff was very friendly, room was large with kitchenette. Very clean and very quiet. Bed was comfortable! Slept great! The location, not within walking distance to any restaurants or stores. It would have been nice NOT to have to get back into the car again after driving 7 hours. But it is right off of the highway, easy on/off access.
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This guest did not leave comments about this hotel.
Cleanliness, breakfast and friendly staff Not really
This guest did not leave comments about this hotel.
Staff was great, rooms were very spacious and very clean. Definitely go back to that hotel.
This hotel was BEAUTIFUL!!! It was a suite and had a wonderful kitchenette area fully stocked and a full refrigerator and dishwasher! The room was cozy and elegant. Staff was VERY friendly, helpful and accommodating. Breakfast-included, WONDERFUL! There was NOTHING I did not like about this hotel!!!
Good breakfast The hot tub was filthy, green and smelled awful.
beautiful rooms nice lobby area breakfast was adequate nice location could be really nice if things worked!! WiFi not working for entire stay. No lights for hot tub room, making it too dark to see in the evening. Hot tub was working but dangerously dark. Staff was apologetic, but nothing was done to remedy anything.
Building, staff, location
The price was good. We didn't like the fact that after one night of staying there and despite the fact that we were leaving the very next morning didn't seem to matter to the owner who made us move to another room so they could rip up the carpet in the room we were in, (which by the way the carpet didn't get ripped out). They put us in a room that had just had the carpet replaced and the smell of the glue was so strong it made me sick to my stomach. I went to the lobby and requested another room. In the process of moving I lost my keys to my car and had to frantically search for them. Luckily I found them. We were told that the owner was the one who insisted we and about 4 other people be moved even though we were all checking out the next day. In my opinion the owner was very inconsiderate and didn't care that he was inconveniencing his guests. We will never stay at this hotel again, nor recommend it to any of our friends. The owner needs to take a course in Guest Relations.
The bed was good. Two large brown stains on the bed spread, the toilet bowl lid was not on correctly. The towels in the bathroom looked like they were thrown there. One of my group member had hair on her bed and the floor was not vac. She went to another room and the floor was messy again and they gave her another room and a maid had to dust mop the wood floor. Cont. Breakfast at 6 AM, not so. I got there at 6:15 and was told to come back shortly. My first time here and my last. Thank you.
This use to be a nice place to stay. It has gone way down hill. Tried to put us in a room that smelled like someone had died. Then I asked for a different room only to get a room that the sheets had not been changed. We have been staying here since 2003 we decided we will not stay here again. What a dump. The breakfast was the worst cup of coffee and a pieceof bread.
Convenient, safe, clean, free Wi-Fi, free breakfast buffet, affordable and great staff. Wish the breakfast buffet was open longer on rhe weekend.
Quite Smoking huts Friendly staff No complaints Wish breakfast had more choices
My mother came in from NM, I came in from NE . She arrived 2 hours before me,when asking the hotel if she could check in instead of me, they were rude and told her nope,not possible. So I called 1800-hotel. They changed everything for me after I explained. With No rudeness or fuss. She went back to check in and the man, was even more rude. Walked to the other side of the counter and didn't ask her to come down. Then requested her Id and cc. So she slid them down the counter to him...Then he said ."how dare you throw your cards at me!!!!" In an distressing voice... She then explained,she slid them to him and he didn't say a word. Then after gathering and inputting everything he left her cards on that end of the counter and didn't hand them to her.... Handed her the room keys and that was it. No thank you for choosing us..No apologies for his crappy behavior. We never got the crib we requested either, the bathroom had black short hair all over the door and discussing black tape holding the towel rack up! We never use this location again.
front desk person was kind and offered us another room There was a suspicious couple who was obviously not staying there lurking at the door waiting for us to enter so they could get in the building. The bedsheets were on inside out, there was a stain on the blanket. This was touted as a non smoking hotel and there was obviously smoking on the floor where our room was. We checked out within 20 minutes of checkin.
The on-line reservations were convenient. Overall the stay was good. We checked in very late at night and it was good that there was an employee there and available right away. The room could have been cleaner. There was still some sort of sticky substance on the desk area. Perhaps where a soft drink or something had been sat by previous guests. The mirror and sink area was not detailed very well. The only other complaint was the quality and thickness of the pillows. They left some to be desired.
The window opened Quiet Right across from the colorado mills mall Right down the street from Colorado State Patrol academy ;) Dirty room Small tv No refrigerator in room No microwave in room Towel rack was half ripped off Breakfast was not stocked and ended 30 mins early Elevators are shady