Black Hawk Hotels

Rooms were clean. Well maintained.

Food at fire side grill could have been better

Like just about everything we tried. Had a great time in casino's.

When I made our dinner reservation at the Timberline restaurant, I requested a quite corner out of the way so that we could enjoy a nice quite evening/dinner together for our 45th. We where seated behind the sever station that was so noisy at time we just didn't talk. Major disappointment. Had made the reservations week in advance for this very reason. Were glad to finish dinner and go back to our room. Oh, well maybe better next time.

The staff was rude. The price was way to expensive. Not worth the money

Great price for a room for the mountains. The room was very clean and upscale. The town is all about the gambling.

All food options around were quite pricy so be prepared to spend over $20 on a buffet or more on a very fancy steakhouse.

Excellent customer service. Very attentive and helpful staff from check-in , maid service, restaraunts, and casinos.

Overall, not bad.

Painful check-in process. Receptionist very flustered and did not seem to know what she was doing. Room key card did not work. Showers were luke warm at best. No laundry bag provided.

The shower head had a good flow rate with a variety of settings. The A/C was strong and effective despite a very hot day. The bed was comfortable (very subjective, I know!) and seemed quite clean.

The room had, for me, a funky smell immediately noticeable upon entering. If I hadn't been so tired and if I didn't think that all the rooms probably smelled the same way, I would have asked to change. I had a choice of first, second, or third floors. I asked if there were ever any complaints about people above and was told there weren't. Against my better judgement and usual choice, I went with the first floor. It was the wrong choice as I could often hear footsteps from above. If the price had been half of what it was, it would be an okay value. As this was a last minute decision--and a costly one--the value was quite poor. Given the odors, I wouldn't consider this a good value even at half the price.

The beds were clean and cleaning staff was friendly.

The hotel was under construction. Very dusty walking on first floor to elevator. Hotel staff not very accommodating, with the exception of the cleaning staff. I would probably try another hotel in the area for my next trip.

Clean, nice, bright room with cook area (2-berner stove, 4-cup coffee maker, apartment-size refrigerator, dishwasher, and dishes and silverware for two). Food pantry on 1st floor with reasonably-priced snacks and frozen meals for breakfast, lunch and dinner. Free laundry facilities, wifi, coffee, popcorn, and DVD movies. Good daily rate through online deal-seeking service.

We were stupid: 4 out of 6 dryers in laundry facility were disconnected due to water damage from a leak that was being addressed by a contractor. We didn't realize that 6 washers feeding into 2 available dryers created a bottleneck, which forced us to dry our laundry in our room. In a perfect world, the staff could have hung signs on the washing machines warning of the potential bottleneck for those of us not observant enough to realize the issue, but I'm not going to blame the staff. If we had done our laundry the night before, we wouldn't have been inconvenienced at all.

We had a great stay for one night. Very warm and welcoming. The rooms were beautiful and backed onto a creek. Went above and beyond to accommodate us for a great night in Georgetown.

Nothing

When I arrived I pulled back the sheet to find that the sheets had not been changed from the previous guest. Many hairs were all over it when I called the front desk to get new sheets you would have thought I was asking for something extra. No apologies just rudeness. Next I had to phone because the shower was broken. Again they started off being exasperated with me because I was asking (very nicely btw) for a new room. I know it is a cheap hotel but this kind of treatment was truly shocking. Over all the hotel was very shabby and dirty. Maybe if I was paying $25 a night I could have understood. I would suggest any other hotel in the area

This use to be a nice place to stay. It has gone way down hill.

Tried to put us in a room that smelled like someone had died. Then I asked for a different room only to get a room that the sheets had not been changed. We have been staying here since 2003 we decided we will not stay here again. What a dump. The breakfast was the worst cup of coffee and a pieceof bread.

The price was good.

We didn't like the fact that after one night of staying there and despite the fact that we were leaving the very next morning didn't seem to matter to the owner who made us move to another room so they could rip up the carpet in the room we were in, (which by the way the carpet didn't get ripped out). They put us in a room that had just had the carpet replaced and the smell of the glue was so strong it made me sick to my stomach. I went to the lobby and requested another room. In the process of moving I lost my keys to my car and had to frantically search for them. Luckily I found them. We were told that the owner was the one who insisted we and about 4 other people be moved even though we were all checking out the next day. In my opinion the owner was very inconsiderate and didn't care that he was inconveniencing his guests. We will never stay at this hotel again, nor recommend it to any of our friends. The owner needs to take a course in Guest Relations.

The staff was very friendly. It is great that dogs are welcome. The bed was super comfy!

Room was modern looking but the bathrooms were run down and old. There were crickets and spiders In Our ground level room. Musty smell.

really appreciate being able to bring dogs! Nice looking hotel, comfortable inside, enjoyed sitting around the pool.

Not much room for breakfast and no computor's available for guests

Horrible, Horrible, Horrible front desk staff. Advertised as pet friendly but apparently only for a handful of rooms. Would not allow our 20 lbs Pug who is a therapy dog for my disabled son. But, allowed a wedding party to rage ALL NIGHT.

The easy way to access the hi way and is really nice around the hotel.

No complaints it all.

Good rooms

The room was nice and spacious with a small fridge and microwave which were handy. The front desk staff were really nice and helpful. Especially the lady who had moved there from Florida (don't know her name). She was really nice. I also liked that they had a few frozen dinners for sale for when you just wanted a quick something to eat without going out. The location was great also, just a short drive to nice restaurants and the movie theater. Really a nice place with nice people.

I didn't like being right down the hall from the cafe because I could smell food cooking in the morning and hear people laughing and talking over their breakfast which woke me up.

I liked the size of the room. King bed, the reason to book it was for the jetted bath tub, only if it was in working order. Big enough for two. It did have a sparsely equipped gym room. An indoor pool area. You have to pay extra to use the in room safe if you desire to. Kind of so, so I guess. It has its plus and minus going. Been to better and been to worse places. It's an all walks of life type of place.

No plug for the in room jet tub. The very reason why I booked the room. The tub could not hold water so, no jet tub experience after a long travel day....The room was an adjoining room and the other people smoked and used incense to mask their party smoke. It reeked of cover up. The key cards were a problem too with them not working after 3 key cards sets issued. It was quite noisey and thin walls. Breakfast was kind of ok. After not being able to relax and enjoy our jet tub for half the night, finally they bring us a plug for the tub many hours later. Then the jets were on (finally). Talk of discounts were offered for all the inconveniences we experienced.

Location to our competition

Hard pillows and bed, breakfast wasn't very good, light flashing on the phone no one could fix

The hotel is a good value, the staff was friendly and helpful. The location was good . Easily accessible to and from. Breakfast could have been a little better.

I stayed at the TownPlace suites when I came to Denver to take care of some business before we moved into our new house. It was very clean. The staff was willing to go beyond their normal duties to accommodate and were all very friendly. I would stay at a TownPlace suites at any other location in the country based on what I experienced here.

Staff was very friendly, room was large with kitchenette. Very clean and very quiet. Bed was comfortable! Slept great!

The location, not within walking distance to any restaurants or stores. It would have been nice NOT to have to get back into the car again after driving 7 hours. But it is right off of the highway, easy on/off access.

Clean, modern, great hot breakfast, friendly staff

The check-in was handled quickly and professionally. The desk staff responded to my questions in a knowledgeable and helpful manner. The breakfast buffet consisted of a nice variety of choices, and the coffee was very good, starting our day off well.

The room had an odor, possibly from an air freshener, which I found a bit unpleasant.

Modern, comfortable, amenities, great location. Excellent catering. Wedding event

This guest did not leave comments about this hotel.

Staff was very professional.

Very small bathroom for $185 a night. Single sink.

The staff was friendly and professional, although some guy who works the restaurant literally chases you down to seat you pointlessly. The location in Golden is close to Red Rocks.

The hotel is really old and run down for the price. The beds weren't comfy, but most of all, the walls are incredibly thin. Each night we had to call security because the room above or next to us was partying... They weren't even being that loud and you could hear every word they were saying thru the wall.

Room was very clean. The staff was very friendly and made me feel at home. The breakfast was better than I experienced at home.

No.

This was a trip back in time where I felt like I was living at home. The house is beautiful and the staff made sure that everything was right. The parking was alright n the area. This location is a few blocks from the Coors brewery. The tours there are awesome. I would recommend this Bed and Breakfast to everyone. The price was also reasonable.

The hosts were very friendly, and they made a great breakfast too.

Atmosphere of room and surrounding grounds, it was quaint and relaxing. The staff was very personal be and helpful.

Not that I can think of

The people were amazing, room was perfect and really home-like.

Nothing. It was perfect

The decor was beautiful

No tv in room

This guest did not leave comments about this hotel.

It's in kind of a nice location. The room was clean and we had access to the deck from a back door unlike several other rooms. The staff was very nice and welcoming.

Wifi was terrible. There is no air conditioning in the room so we had to rely on a ceiling fan to keep cool. Didn't really work for us. Nice place but overpriced.

Georgetown is quite small and historic; the Inn is well located to enjoy the village by walking.

Yes.

walking distance to historic village

Noisy. Normal voices could clearly be heard next door and floors above creaked

Great location in the heart of Golden. Lots of dining areas with distinct vibes.

The room was great. Easy access to downtown Golden. Plenty of restaurants within walking distance.

The staff person who checked me in seemed uninterested in helping me with a room. It seemed I was wasting his time when I inquired about room availability.

Was looking for a place to lodge my son for a couple of days in Boulder, and everything there seemed to be booked. Found this in nearby Nederland, and it was a far better experience for him than anything I could have found in Boulder!

This was perfect for him--from location to ambience.

Staff tried to make things right and were flexible. We wanted to leave early, and that gave us some breakfast items the night before to help feed us the next morning. The do seem to be trying to get things in order under new management. Work left to do

Could tell it needed maintenance. Our room was too hot and the 'Swamp cooler' did not adequately cool both rooms. All fans were already in use by other rooms. Jacuzzi was unappealing.

nothing

everything

Room was clean and large, very inviting.

At Casino- $3.00 black jack there was only 1 table. It was full with 4 players and no one acknowledged me waiting to play! Bad on the dealers part. I waited 15 min. standing and no one said a word. NOT GOOD!

Large rooms Clean rooms

Broken A/C in one of our rooms Hotel staff not very helpful Rooms were not next to each other (even though I called to confirm this the morning of our stay)

Bus route takes you into Blackhawk, good deal for the money. Extremely friendly staff

Could only get a smoking room. It definitely smelled of smoke. Other than that, it was fine.