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The service level was very good. All the staff we spoke with were very helpful, although on one occassion the order was completly misunderstood. I thought the car parking charge was quite expensive, in relation to what we paid for the room.
Free internet access.Excellent location in the centre of Andorra la Vella.Spacious room.Excellent hotel staff.Very clean room Expensive parking.I asked queensize bed & i had two twin beds together so i didn't have a good sleep.
not internet access in the room
Large Room and location I would never rank this hotel as 5 starts. It's a basic 4 start hotel.
Awfull smoke odor, could not sleep all night because of it (and yes, this was a non-smoking room). The sofa bed (4-room configuration) is of very poor quality, I don't think an adult could sleep in it reasonably. Our children (under 6) were ok, though.
We had to move room because there is heavy machinery just across the road making a lot of noise (8am).
Size of the room - we weren't expecting a suite so were very impressed that we got one! Very accessible location. Well stocked bar at very reasonable prices. No bottle opener in the room
Spacious room, good rate, excellent location Nothing
value for money it needs renovation
Staff were excellent my only complaint was room 212 had no bath plug so couldnt have a bath after a long day shopping and I thought the swimming pool could do with a good clean We thought the price of the breakfasts were very expensive
location restaurant staff very efficient
Big rooms, comfortable beds
nothing oldest furniture
most things were fine position couldhave been better described. parking difficult and expensive
lovely lovely hotel , very plush and comfortable too many road works , our sat nat could not give us directions so it took us an hour or so to find it , in the end we had to walk a while until we found it, regards brenda cotterill , i dare say it will be better when the road are fixed.
To include breakfast in hotel reservation with "normal" price The prices of breakfast are too expensive
Comfortable hotel in a beautiful part of the world.
One of the best hotels I've stayed at!
The hotel is very well located and has convenient access. The staff at the hotel's restaurant was not polite and not very efficient.
The location is very good. Parking solutions around. The room was comfortable for a family. The breakfast had enough choices for all the preferences in the group - fruit, cereals, bread, cheese, etc. Because being in the main street it's a little noisy but until restaurants close.
It was really nice hotel
Breakfast Had to pay to use the internet
adequat business hotel
The location was perfect for shopping, the staff at reception and at breakfast were most help full could not do enough to to make our stay pleasant. Car parking was a little tight down a narrow lane, ok for a small car large cars may have to park nearby
The central location right in the centre of Andorra. The co-ordinates in the 'How to get there' information made it ease with sat-nav. Additionally, the helpfulness of the staff, speaking English, in pointing out where we could park securely. No coffee making facility in the rooms.
The location was excellent and the staff was very polite and helpful. In general lines breakfast was on average.
This was a great experience for us. Convenient location, room was large and clean, helpful and friendly staff and breakfast was very good! N/A
Very central for all conveniences fabulous value for money. Staff 100% No complaints whatsoever.We are a party of four and we are all of the same opinion.
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
The setting and scenary is fantastic. Peaceful and beautiful.
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
breakfast smell from cafe downstairs in the evening
Nice place.Horrible parking.
Breakfast was good, location in city centre, parking right underneath hotel. We apparently got the "budget" room. Obsolete snowy tv, very poor light. Spa facilities only open at times that are no use to guests who stay only one night.
Very centrally located, had a friendly front desk staff and a very good price. The parking was overpriced at 15 euros per night
Good location. There was no wireless
Location and convenience Walls a bit thin and quite noisy when hotel was busy.
Very close to city centar and nice comfortable rooms. Outstanding breakfast!
The hotel is really in the city center, easy to reach the shops. We had a car with us and the hotel garage was full, so we had to park cca 5 minutes away in the comunal garages.
Room Space. Parking, small and difficult.
The leisure facilities were wonderful and very relaxing after a 10 hour motorcycle ride in the mountains, the perfect tonic. The private underground on site car park was also ideal and very secure. The only slight observation was that the lighting in the bedroom was very dark with no means of adjustment.
Very good position in the center of the town on the main shop street. Very spacious rooms. Breakfast was ultimate. Was charged for breakfast despite it was free in my booking. Hotel parking rather expensive.
Close to the downtown
The Husa Centric Hotel has an excellent location at a major shopping street and is next to most important offices.
Centrally located, useful for bars, restaurants, sightseeing. Excellent shopping location. Very helpful and informative front desk staff. Easy car parking.
Very nice hotel and cenrally located. no.
The location The non division between smoking and non smoking bedrooms.
The staff are very friendly. My room (606) was really large,extremly quiet & had a wonderfully comfortable super king size bed. Breakfast is great, a wide variety of well prepared food & an bundance of it. Well located right in the middle of the town with a taxi rank diagonally opposite to the right No fresh juice at breakfast only that made from concentrate which tastes like chemical
The room was unusually spatious, there was almost excess of spaace. Just the bathroom itself could be a whole hotel room in many other Europen hotels.
The rooms were excellent and the staff friendly and helpful. The breakfast was excellent and good value for money. Would definitely stay there again.
poor breakfast for a high price!
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
excellent breakfast. very nice changes made during renovation.
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
Great view of the city from the top floor. Just the price
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
Excellent service staff. Helpful and polite. Gym was small and poorly equipped. The sauna and gym was co located which was weird
The breakfast was absolutely fantastic
Fantastic location and exceptional value for money. Great facilities
easy to find, close to parking, nice size room, no noise from the street, free internet, check in around the hour,
quiet yet central position beds not very comfortable
Very central to shopping streets.
All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi. Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..
The staff at the hotel, particularly at reception, were most polite and helpful.
Room size... Wlan signal in our room (233) was not availalable except in next to out door. Parking under the hotel was very convenient but too expensive...
Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.
hotel staff offered 3 rooms for choice, nice breakfast at fair price.
Conveniently and centrally located, excellent service and restaurant (breakfast and evening meal), motorcycle parking nearby
High quality of all facilities More accessible parking if possible.
Parking, location, price. Only the the thin walls and loud guests.
The hotel is pretty much where you want to be in Andorra la Vella - right where the shops and restaurants are. There's parking behind the building.
very helpful staff, good parking system, location OK
really friendly staff, close to shopping areas
The staff at this hotel were exceptional. The cleanliness of rooms was of the highest standard and the breakfast was outstanding. Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Otherwise this hotel would have been one of the top hotels i have ever stayed in. Hopefully they can rectify the problem as everything else was perfect Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Extremely hard to sleep unless you are a very heavy sleeper
The location, the pool, the friendly and helpful staff. Noisy room towards the street. As there was no AC, we had to have the window open.
New modern hotel with good size rooms and excellent bathrooms. Very good location, very near shops, restaurants etc. Helpful, friendly staff. Hot buffet at breakfast was cold, otherwise breakfast excellent.
We upgraded for an extra 20 euros to a room with a balcony and a free minibar. Excellent value and stunning views. Buffet style breakfast was good and lasted till 11am (Saturday). The first room, before we upgraded, had a view of a brick wall.
Central location Comfortable bed Good bathroom
New, comfortable, large rooms, well located and good relation price/quality Not really, but make sure you state your preferences when booking.
comfort, spaceous, not noisey
The hotel was conveniently located in the heart of Andorra The hotel parking is very hard to find, but attached to the hotel once you locate it.
Luxurious spacious rooms, nice view in the middle of the city. It's a bit of a challengeto find the entrance to the parking garage/
101% good hotel. I got big and modern room with perfect king size bed. Finding parking bit tricky
Location and the modern nature of this hotel nakes it an obvious choice for visitors to Andorra All perfect!
Very new and top quality hotel - big room with flatscreen tv, excellent bathroom, located right in the middle of a big shopping street. We never managed to find the hotels own garage on the small, curly streets of Andorra, but instead had to park a bit away in a public garage.
Good location, clean and comfortable room.
it wasn't easy to find the hotel inside the campus place.
excellent breakfast and dinner.Its better to select "media pension"good value for money.f you have to pay 18 euros to park yuor car its nothing considering that i Paid only 115 euros for triple room ,free internet and excelent facilities ,location,etc. The beds are too hard
The location of the hotel was great. Excellent value for money. Clean and great staff
Reasonably priced for half board Arrived late and food was dried up. It is rated 4* but more like a 3*Not as good as the Magic in Pas Cas. £12 to park a car is a bit steep.
Centrally located in beautiful andorra ..
Got this 4* hotel for a bargain price. Huge, clean and comfortable room with balcony. Great central location. Arrived at midday and basically told to go away and come back to check- in at 2pm! Repeatedly reminded how we had to check-out and remove car from parking by 12pm "at the very latest". Spa facilities were pretty dire for a so-called 4* hotel and breakfast was disappointing.
very good breakfast, location impossiby tight parking garage and charge for it.
IT WAS MAGIC, within walking distance of all amenities if anything the only complaint would be the parking costs but this was outweighed by everything else
The deal we had was good value, the breakfast was excellent with plenty of choice.The room was clean and all we needed for a one night stopover The location of the hotel was awful,the noise from the traffic all through the night was almost unbearable.They really need to upgrade the windows and sound proof them
The restaurant no
Excellent room, excellent service. Porter who helped us find our room refused a tip. They served an excellent breakfast that was part of the price for our room. The parking is on a second floor up a circular drive that has a sign warning the user that it is hazardous. I would not recommend using it for a person who is not familar using a car with a stick shift. A SUV definitely would not make it up the narrow ramp. Parking in the area outside the hotel is limited.
clean and spacious, very beautiful rooms, frienly and helpful staff, nothing to complain about a little expensive
We did not like the parking facility,s
Full breakfast included. Good off season rates. Excellent secure parking. Outside elevator needs maintenance.
Staff, breakfast, size of rooms & location. A little old & cigarette smell but then again smoking is allowed everywhere in Andorra.
it was fairly easy to walk to, although not in the centre The car park was awful very difficult to get in and out of
I like the location of the hotel and the services offered.
jacuzzi ans wimming pool balcony to a very noisy street
All the staff were very friendly and very efficient. The breakfast was excellent. The hotel is well located for the bus station, the shopping areas and business district.
Convenient place, swimming pool was a nice extra. Food and drink good and well priced. looks a little tired and parking is expensive. Our view was of the side of a garage not the mountains so go for a higher floor. Expect a 3 star hotel not a 4 and you will be happy.
nice surprise for money, great to be right across street from bus station, nice outdoor pool area, everything very clean.
Good hotel but not worthy of 4 stars. Breakfast is not that good.
Helpful staff, comfortable room, good location for shops- The buffet dinner cannot be recommended.
The location was great and the swimming pool was a nice bonus. The carpark, although difficult to get into was very expensive to use. In our room it was advertised that the cafe in the hotel was open until midnight and alternatively if we wanted food we could order pizza direct to the room. This was not true and this false information should be removed. We arrived back from a day out to get food at 11pm but couldn'T. The staff were rude when we complained
the swimming pool&the bar. the breakfast was a little poor.we had to wait a long time for more food to come available&the quantity was a little poor also,but when we did eat it was fine.parking was a little difficult also to enter&leave.
This hotel does not offer smoking/non-smoking rooms, which Booking.com does not inform you of. Upon arrival we were put into a room which stank of cigarette smoke so intensely that we could smell it from the corridor. Unfortunately the hotel was fully booked, so despite the fact we booked a double room, we were forced to switch to a twin room (which also stank, just not as much!). No non-smoking only rooms.
Nothing Zenit Diplomatic is not a 4 stars hotel
The barman during the afternoon and evening of Monday 17th August was very friendly and extremely helpful. Did not feel that it was up to **** standard.No coffee or tea facilities in the room.
Limited choice for dinner, but breakfast was good. The parking garage was full and with the prohibited parking in the surrounding streets this was annoying (Although fines are cheaper than parking inside)
Nothing Hotel is listed as a four star, I would say nothing more than a two star. Staff very unhelpful, room very dirty. We took the half board option expecting quality from a four star, but food was really bad, complained but no result. Booked for 3 nights but moved next morning
Situation in the town. Pleasent staff. Hotel appeared a little worse for wear....could very much do with some room make over. parking should be free for guests.
A strange mix of not smiling and extra costs. The health centre cost me 7E for a 25 min jacuzzi for myself and my son.
The breakfast was quite poor. The fitness center (sauna) was closed during July & August.
We were near to the Communal Stadium and we were very much satisfied. Everything was good.
Good Location and nice staff rooms were pretty ordinary for 84 euros a night and it was pretty noisy during the evening with the people down the hall.
Helpful staff Advertised WiFi not availabl.
Clean functional rooms - freindly, helpful staff, good gym. Breakfast food was a bit dull (typically Spanish) - went to cafe in Soldeu before skiing instead.
Everything was good, friendly staff, clean and comfortable place to stay. The price is perfect. We really enjoyed our stay. Thank you! It was a little cold at night and noisy from passing cars on the street
Modern, quiet, secure parking.
Price very interesting. Good location, accommodation for double room superior with breakfast.
Very good position. Parking a bonus
Good attentive staff, excellent breakfast choices Very hard beds
The hotel room is spacious & clean. Just a few mins walk to the shopping street. The breakfast variety is good & foods is delicious! It's my first stay in Hotel Fenix & it leaves a good impression to me. I will definitely stay there again if i go to Andorra.
Good facilities but few staff. Staff were not friendly.Food very expensive.
Cleanliness of accommodation and good breakfast facilities In Andorra there is not yet a smoking ban so even though in non-smoking room, tainted by smell of tobacco. Limited parking at hotel and expensive, cheap public parking reasonably near though.
It was super quiet.... There was free internet at their business centre, which was a nice little room off the lobby. They also had a nice breakfast room with a very good breakfast There was a chef to take individal bacon and eggs orders. The exorbitant price of the parking.
It's location in the shopping district, parking (and very nice helpful people in the garage), nice layout , modern hotel, some quirly design features - overall from a physical point of view, good Staff attitudes were poor - Receptionist on phone when checking in. Kept waiting. Poor attitudes in Dining Room for evening meal - rushing diners out. On the other hand, staff at breakfast were a complete contrast - polite, welcoming etc.
The space between bed and sideboard for the TV is extremely narrow and difficult to go through, specially is another person is around.
Very professional hotel staff; parking faclities
The hotel is nice, clean and modern. The staff is very friendly, eager to help and to answer questions. Very important that there is a parking nereby with a convenient access to it. The location of the hotel is very useful for going around the town, shopping, etc. What could be appropriate is some more detailed information with working hours and "how to get there" plans on available facilities (spa, sports, etc.) in a hotel booklet, some hints on the town restaurants, especially those around the hotel.
Everything was fine, would like to come back again. No, all was OK.
A small, but charming hotel. Very clean and a good breakfast. The room was indeed small, but we didn't expect very much, having previously red the comments. A bit far from the center, but Andorra being quite small, that's not a problem. Friendly staff. Good value for money.