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The Staff were very efficient and helpful especially the porter, he was very obligeing. The young girl at reception went out of her way to get us details of train times for several journeys. The swimming pool and other spa facilities were great, really enjoyed them. The rooms on the 4th floor are attic rooms and too small, we asked to be changed after the first night as did many others , we then got a very nice room on 3rd floor. The swimming poor area was very clean but very wet and dangangous. It seemed to be the same morning and evening water on tiled surround walkway does not get mopped up at all Bring safe shoes!!!! No prices on Menu! so ate out!
The view surrounding the hotel is AMAZING ! The stuff was extremely nice, they even upgraded us for a suite when they saw there's not enough room for all of us in a single room. VERY recommended
The view Not a good hotel!
Internet terminal at 3 Euro an hour is overpriced.
Nice simple rooms. Beautiful view. Comfortable beds and clean floors and bathroom. Lovely breakfast with a variety of Museli and toast. Good service. Wine selection was limited.
Had a balcony and large bathroom No minibar/fridge. Directions to the hotel could be improved if signposts were put up at the bottom of the old town.
Location, hotel staff
The location was the only positive experience The furniture was very,very old and weared,the bathroom-complete disaster,the breakfast-very poor quality, even the coffee was maddy water.Simply do not go there.
The view, the staff, the food of Tverna restaurant was great No
excellent room, excellent staff, excellent breackfast, better than in several other 4 star hotels we stayed during this journey.
Very pleasant Hotel. Reception especially friendly and helpful. Dinner menu not particulary imaginative - good local Italian food would have been preferable,
the location of the hotel is very nice, great view about the lake, big terazza. wellness area for free and possibilities for sports like walking, biking etc. 1. inside and outside pools are purpose-built for children ( no swimming pool for adults ) 2. no hooks for coats inside the room ( apperantly an italian problem )
Excellent dinner and breakfast, efficient friendly staff, good parking. Awful shower, the room smelt of smoke, and a bunch of guests out on the terrace made so much noise they kept us awake until 2am!
Large modern room overlooking the lake. Restaurant not open in April although not far to other local restaurants. No
Location Extra fees for bickes , canoe , umbrellas etc . Breafest the same every day and very limited.
Service was friendly and helpful. Breakfast and food was all very good for the price. Great views and easy access to the lake. Pool new and clean and suitable for young kids. The pool was very nice but we were told that the chairs would cost 9 euro per day to use. We thought that would be included in the hotel costs. Coffee at breakfast wasn't drinkable.
The whole Hotel was in need of modernisation, the bedroom and bathroom were very small and the shower did not work very well.
The convenience of the location and the evening disco for the children. I was rather upset when leaving as I was aked to pay 200 euro for the room rather than the 120 euro booking price. I was charged an extra 80 euros for my two small children even though extra beds were not necessary as the room slept 4 people. My firend with the same room booking and two older children was not asked to pay an additonal fee.