Bathroom
Basics
Dining
General
Accessibility and suitability
Things to do
Services and conveniences
Parking and transportation
Media and entertainment
Outdoor
Family friendly
Pool and spa
Laundry
Health and safety
Fitness
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers a buffet-style dinner and breakfast with a great selection, including snow crab and a variety of foods. Special diet menus are available upon request.
What are the hotel's unique amenities?
The hotel features a large onsen area, spacious indoor pools, and a beautiful garden. It also offers a shuttle service to and from the train station, making transportation convenient.
How is the cleanliness and maintenance of the hotel?
The hotel is well-kept and maintained, with clean and spacious rooms. However, some guests mentioned that certain areas, such as the public bath, may need better maintenance.
What are the hotel's family-friendly offerings?
The hotel is a great resort for family retreats, offering a variety of activities like karaoke, public baths, and table tennis. Additionally, it provides kids meals and a kid-friendly buffet.
When is the best time to visit the hotel?
The high season is in October, offering a great opportunity to enjoy the beautiful mountain views and the hotel's spacious tatami rooms. However, it's important to note that the hotel may be crowded during this time.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountain range or Aso volcano comes highly recommended.
Consider Half Board
Guests suggested booking a room with both breakfast and dinner included, as the buffet offerings were praised for their variety and quality.
Check Room Facilities
Some guests noted that certain rooms were equipped with Kumamon decorations, providing a unique and enjoyable experience. It's worth inquiring about themed room options.
Plan for Onsen Crowds
While the onsen facilities were appreciated, some guests found them to be crowded and noisy. Consider visiting during off-peak hours for a more tranquil experience.
Be Mindful of Language Barriers
A few guests encountered language barriers with staff, particularly when communicating in English. It may be helpful to have a translation app or basic Japanese phrases on hand.
Verify Room Size and Amenities
Some guests expressed disappointment with the size and features of their rooms, which did not align with the information provided during booking. It's advisable to confirm room details before arrival.
Explore Nearby Attractions
The hotel's location is ideal for exploring Mount Aso and the surrounding area. Guests recommended taking advantage of the shuttle service to nearby attractions and train stations.
Family-Friendly Activities
Families with children appreciated the variety of activities available at the hotel, including board games, karaoke, and mini-golf. It's a great option for a family retreat.
Consider Transportation
As the hotel is somewhat isolated, having a car was recommended for convenience in accessing nearby attractions. Alternatively, guests can utilize the shuttle service or book a taxi for transportation.
Manage Expectations for Facilities
While the hotel offers a range of facilities, some guests found certain amenities to be dated or in need of maintenance. It's advisable to set realistic expectations for the property's facilities.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 10:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | February |
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High season | March |
Average price (weeknight) | $235 |
Average price (weekend night) | $218 |