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no air conditioning in the room. Very small pillow. I've found pretty unpolite the request to see the fridge to check it...after I've already payed the bill...
It was central location for the Wein Fest! The carpet in the room had some stains on the floor...but overall the room was very clean.
breakfasts were very good; enjoyed the complimentary thermal baths they wanted to charge us the price of 8 euros per hour for Wi-Fi!
A nice hotel in a nice town. I wish I had had more time to enjoy the area. I didn't use the spa this time, but I will if I ever get back to that area. The lack of air conditioning is a problem. Because of the heat, I had to open windows, which then meant that I had to listen to everything going on outside. That, and the heat, cost me a few hours of sleep. Despite that, I think it is a nice hotel, just not in the Summer.
Very nice atmosphere. Great breakfast. I enjoyed a nice massage too
Very clean and good quality accommodation. Nice pool, etc.
The location of the hotel is great. Encourages walking!
Quiet and convenient to town centre
This hotel has excellent facilities and is situated in very attractive grounds. As I was in a wheel-chair I was glad to have ramps and a lift available for entering and leaving the building.
We are Canadians living in Europe (for 2 years now). We have done a lot of travelling and this hotel is the best by far that we have stayed at. Well done to the staff and thank you!! Not a thing.
Very pleasant staff, all spoke English well. Had a mixup with the booking and the hotel comped us 2 free drinks at the bar for the inconvenience. Parking was a hastle during the Wurstmarket because the hotel is right in the center of the festival. Hotel access via car was blocked because of the festival. Would recommend other hotels outside of the main festival area.
The front steps literally open up right into the Winefest. Our room was surprisingly quiet with the festival going on. The door to the room seemed a bit flimsy/unsecure.
Nice reception gives useful information, bathroom very good. Swimmingpool excellent (50m!). breakfast very OK. Currently there were construction works nearby (closing the windows did shut the noise out), this is a temporay problem.
Nice staff No free wireless internet
The swimming pool complex, and the massage at the Spa. Breakfast was quite good, but dinner did not have a similar quality.
Nothing The salinary is awful, the hotel is old one and the smell is bad.
Closeness to the pool; the in-hotel massage- the dinners were absolutely outstanding.
The indoor connection to the swimming pools next door, free of charge for guests and the late opening hours of this pool. The location of the room, there are many rooms with an obstructed view of the roof of the hotel or additions of the hotel or where you've a terrible view on a parking lot and waste land. While on the other side (not for booking.com clients}, there are rooms overlooking a historical town, mountains, the park and the outdoor pool.
This hotel is perfect for the Wine festival Werstmark. They also have a huge pool.
Friendly and the room/bathroom was clean. Only the hot meal at the restaurant in the evening was the usual thing, with exception of the buffet and breakfast wich was great. see above
The overall appearance was very nice. The check-in time was 1200, the room was not ready until 1245. There was a terrible odor in the hallway. The picture on the net did not accurately reflect the room. Parking was very tight and hard to manuever and the signs indicating parking areas were insufficient.
close to town centre The habitual noise at night. From wedding parties in the hotel and immediate nieghbours of the hotel and their parties
Good breakfast but could be kept topped up better. Very good pool but a little on the cold side for non-Germans! Whilst the hotel was perfectly clean and tidy and the gardens very attractive, it lacked charm and atmosphere. It was not 'cosy'.
Good breakfast Lack of easy access to gardens
the staff were great and in a good location for evening walks.
Hotel was comfortable, well appointed. Food was excellent
Pleasent quiet location, friendly staff who directed us to excellent local Weinstube rebstockel pulsating with life just up the road when the inhouse restaurent looked underfilled!! Eat the specialities of the house and drink their white wine spritzer. It will not disapoint. Hate duvets and no separate top sheet on beds.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Great location, whole new object.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Pleasent location and facilities
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Very quiet ! Not enough international TV channels
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
The good breakfast, good bed, nice cocktail bar and free wi-fi. The rooms look out date
The pool and sauna were nice. On the second day we didn't receive the eggs we asked for but made due with other items. The server was giving eggs to everyone else and forgot about us.
location and helpful staff no
Great location, very nice place to stay. Great breakfast. Nice sauna. no
Because this hotel offered everythink what I expected - location nto so far from highway, but in very quiet and nice place, underground garage, excellent stuff, good food anr las but not least wellness facility like indoor pool and sauna. Sauna was cedlared to be for use from 6.30 a.m, but morning at 7.30 was not prepared ( heated).
Very friendly and helpful staff
Front staff was really good. They are friendly. And accommodation was very good , the room has floor heating system, that is very good for relaxing. none.
We were there during the Wurstmarkt. We faced the park so it was very quiet. They don't have roladens, so expect morning sun to wake you. The room was large by European standards. We had amazing breakfast service - the maître d' somehow managed to make sure all guests always had everything they needed.
Nice view of gardens
The hotel is located right next to the very small city centre and a beautiful park. The view from our room was stunning and it was very quiet at night. We had a facial and that was just outstanding service and atmosphere! I can highly recommend the wellness section (beauty farm) on the 3rd floor of the hotel. Breakfast is nice and the terrace outside is beautiful. The shower curtain in the bathroom needed a change, it was very smelly and it was unpleasant to be in the bathroom. The rooms and the hotel need some renovation, but it's still a very nice hotel. The curtains in the bedroom were not dark at all, due to the incoming sun we'd wake up very early in the morning. The pool needs some cleaning, too. All in all, the wellness section in the basement is very nice though.
Nice setting, good service, very clean, friendly staff Meals were too fancy and therefore too pricey. Breakfast was very good, but depended a bit as to who was on duty.
We liked that it was a charming group of buildings that could have been part of a working vineyard at one time. The cobblestone courtyard with its trees and plantings set it off beautifully. We were placed in one of the out buildings from the main hotel and it gave us a feeling of being separated So, we didn't have the friendly smiles and the casual spoken words from the staff which I missed. Also, it was necessary for us to bring in our own luggage with no assistance. The receptionist offered but I knew that her job was behind a desk and not carrying luggage so I declined her offer.
The alterations to create a modern hotel had been tastefully done. The staff members were very welcoming, which created a friendly atmosphere. Music (modern pop with lyrics) was too loud. I prefer the quiet conversation of other diners with no music. However, the choice of Mozart at breakfast was both superb and at the correct volume!
The room was clean, large and comfortable. Parking was free and onsite, which is very convenient. Free internet in the rooms. The hotel had a wedding reception there on the night of our stay. We did not have access to the restaurant or bar. Also, the music played loudly until 4am which shook our bed and made it very difficult to sleep. We would have found another hotel to stay at if we had been advised of the wedding taking over the entire hotel.
location and people no wifi in the rooms
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
the facilities, the shower in particular...
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
Modern and nice hotel, good location! Nice staff, good value for money!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Location Air conditioning not working
I hope to came to germanty and stay a gine in this hotel
Everything was great
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Staff was very courteous, friendly and helpful.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Gym was not really a gym, pool was very small.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Location, English speaking staff Had to pay for parking
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
A quiet room, easy parking, friendly staff and an excellent breakfast.
Staff! a bit hard to find - more accurately hard to find the street, once found easy to find
I can imagine it would be a nice place to stay in summer. We arrived at 7pm after a long drive, with many delays, to find the hotel locked and unstaffed. We picked up the keys at a local restaurant, and had no problem getting in, but the hotel felt empty and unwelcoming. In the morning we wanted to leave at 7.
Very quite location away from down town. I had no idea there were other gueats at the hotel.
Staff was incredible! Recommended their restaurant- which was also amazing. Even though most of them didn't speak English, they were very kind and helpful. Only a 4 minute drive into town! They called us a Taxi because the service only spoke German...and the restaurant booked as a tour at the Mesel Vineyards....fantastic trip!
Our first trip to Bad Duerkheim and this hotel was convenient and reasonably priced. We were referred to a nice restaraunt for dinner. The breakfast at the hotel was very good. The room had a nice, quiet balcony. We liked everything.
Staff very nice, wonderful breakfast
Relativly Cheap The Bed and pillows are not comfortable
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Loved the old town near by.
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
In general OK No gym at the hotel, a bit difficult to park
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
The room was large and comfortable, and the staff were extremely helpful. For the money, the bathing facilities could use a facelift. They were adequate, but not comparable to other hotels in this price range.
exellent atmosphere, charming,really nice cut room, outstanding kitchen, home feeling
restaurant staff and bathroom dated fixtures and fittings, poor breakfast and no help with luggage when leaving.
The room was great especially the A/C which is not generally available in hotels in the area