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The professionalism of the management and staff and the friendly approach to expatriates. Convenient location Difficult to criticise your performance
Location, facilities Not really a five star hotel; more like 4 star
parking, cleanliness, good restaurant no pool inside the hotel
Beautiful room and facilities with a spa and restaurant. Located close to train station and the downtown area of shopping and touring.
The location is excellent and the staff were all very friendly. The breakfast was delicious and the room to an excellent standard!
very nice hotel, nice surrounding, just at ease
As a regular visitor on business by myself , I have a preference for Steigenberger. Always excellent service and friendly staff. This time I was with family for combined holiday/business trip and also for family it is a great hotel. Although no real kids facilities, the staff is very observant to a kid's needs by providing colouring books and pencils for dinner and lunch. The food was OK, but not so special. Steigenberger at Frankfurt Airport has a much better restaurant. Waiting for your drinks in the bar takes a little long as bar is not always occupied by staff.
The room are wonderful and very big
I have been staying at this hotel for the last ten years and I have always liked the hotel. It is in the centre and the view facing the park is exellent. No.
No sheets except fitted on mattress
Location Tv channel were very limited, Internet should be supplied in the room as the hair dryer ( it is a must now), activities in the hotel were very limited ,
We had a very good overnightr stop at the Maritim and enjoyed our stay. Excellent Breakfast Buffet with very helpful staff. Secure parking in underground car-park (chargeable).
Balcony was great; Breakfast was great
Big and nice room facing the beatiful park (a little noisy because of the street traffic). Good breakfast. The bed sheet and pillows covers were not changed at time.
Very comfortable room - Nice location - Parking in the hotel but also outside in the street (parcometers). Very good breakfast.
Spacious & generally very quiet. Central location opposite park. Excellent breakfast which was served over a long period. Kitchenette Bedroom of Suite 114 directly above breakfast kitchen - noisy from 6.30 onwards. Kitchenette had no pans or utensils of any kind
The hotel management were very cooperative and approach our needs. the location was excelent few minutes from the train station which took us 15 minutes to the fair ground. no.
the room was very hot, had to keep the door to the balcony fully opened
The service by the staff at the checking desk. For a small town, the area is very nice and a lot to do.
The quiet and the central location of the hotel.
The room was nice and comfortable. All hotel rooms have not air condition.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Everything was good.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Helpfulness of staff
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
The hotels proximity to the airport Lack of parking
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Great value for money and shuttle to airport excellent.
Extreme noise during the night hours due to local traffic on the street side of the building.
No unpleasant surprises. very good bed. The neighbour had the TV on most of the night - not much to do about it
very friendly staff,next to kurpark and city.
The staff knew exactly whom we were and were very helpful.
i was unexpectedly upgraded to a suite, which was very comfortable. Rooms are quite spacious in comparison with many German hotels. Also, the combination of both shower and bathtub was exceptional. Small and high window (I am a short person!) gave me no view of outside.
central situation, nice staff, good bathroom, good breakfast uneven floors (easy to trip), would have liked an indoor swimmingpool
Spacious room in quiet location with a very freindly staff for a great price! Convenient to the spas and downtown...etc. We will return again. none
Receptionnist very friendly and helpful. Room was very clean and large which is not European standard. Usually in Europe, hotel rooms are very small, but in this hotel I was very satisfied with room and receptionist. Also breakfast was very nice. Price is a bit higher than other hotels around but it's worth of it
The rooms are clean and large. The parking is easy. Booking mentions that there is an inside swimming-pool, there isn't. The quality of the breakfast is poor and some items were out-of-date (some cereal bars expire on May 2010 and we stay in August 2010!!!) and not suitable to eat anymore. The location is really far from downtown (+/- 4 km => 40 minutes on foot). It is not possible to watch the tv when you are in the bed.
The rooms are very basic, very few creature comforts, only + was reasonable price wireless lan
Always friendly and cheerful. Great hotel for the Bad Homburg area.
Good value for the price.
The room was superb! Thank you! Breakfast menu could be slightly richer.
The hotel room was very large and the b'fast was excellent Hotel bar and restaurant were closed during our stay due to bank holiday. Internet only available during office hours.
The location No
situated at the outskirts of the town ,so very quiet but the town cwntre with a lot of shops in 5 minutes reach
Secure underground car park for our motorcycles
The service was very good and there was a good acceptance for pets.
Highly recommended, excellent breakfast & restaurant.
Staff was very helpfull & the hotel was a grand old world castle !!!! Very good value for the price. no
Really amazing old castle! Worth of money. I thought germans are good to organize but the record keeping of breakfast guests changed each morning.
I really needed to Stay in Schloss Hotel and play golf daily.Unfornuntely because of rains I could play once only. Otherwise stay was comfortable.Availability Of Taxi from hotel to Kronberg Station & Vice versa is a problem. I had to walk on 3 occasions. Already stated above....Taxi issue.
This is a very good hotel, if you have the money go and visit it, if you don't have the money, you should probably also go. The building is very spectacular and makes up for some minor shortcomings.Nice garden. Good staff. With about 50 rooms it is not crowded. The Superior room I had was good enough. There is only one small elevator, they do not have draft beer. The beer as well as soft drinks are for some unknown reason all served in wine glasses. The breakfast is less spectacular as is possible in larger hotels. But it will do. The combination free minibar and many alcoholical beverages in a minibar probably gave some complications, so the minibar is free, but if you want strong liquor in your room it is roomservice or bring your own bottle. There are just 2 beers in the minibar, the rest is soft drinks. These minor drawbacks are more than compensated by the positive points of the hotel, so for me it is a perfect 10.
Beautiful hotel No airconditioning
Everything exceded our expectations. The hotel is a farytale castle, in a fantastic royal park, now the most beautiful golf course in Germany. It is full of works of arts and the staff looked after us in an unforgetble maner.
A nice touch in the heat of the summer was that none alcoholic drinks were provided free of charge in the mini-bar.
we liked the royal atmosphere ,nice breakfast terrace,gardens ,cleanliness ,minibar for free unfortunately no airconditioner in the rooms ,we had to keep the windows open and flying insects were coming in the room wich scared our children
Hotel and staff were flawless. The hotel was magnificantly regal, well kept, and comfortable. The staff exhibited the utmost professionalism in service and attention. Staff members were courteous, friendly and helpful - no pretense. The food and wine selection in the dining room were outstanding. We were more than satisfied with our stay at Schlosshotel Kronberg.
The hotel has been tastfully redecorated recently. The rooms are large and comfortable. From the breakfast room, the view of the park and pond is splendid. Furnitures and fittings are high quality. It has the feel of an aristocratic home rather than a hotel. You do feel like guests on the grace of the owners, who stay on the property.
The only thing good about this place is it's close to downtown. Nothing else When I booked the hotel it said there is a kitchen but when I checked in, the guy asked for extra 10 EUR per day! By the way no body was at the front desk until 4PM! For American and Canadians,don't use Priceline or booking.com to book hotel in EU!
Excellent management The housekeeping still lacks.
Very good buffet for dinner
The hotel looked very new, the staff spoke well english and were well above normal helpful. Safe parking in-house for 10 euro with direct access to the hotel. Very good breakfast, though it cost 19 euro which I find more than enough. The only thing I can say I didn't like about the hotel was poor ventilation on the bathroom sowhen showering the mirror got cloudy immideatly. That's a very minor dislike though:)
Both children good stay in babybeds in the room Diner was not soo good
comfortable beds very poor shower design, water gets all over the floor. Industrial location.
Hotel was very great There is no smocking zone in the hotel. So the people is smocking in front of it and it makes noise during the beginning of the night. My room was up to the front of the hotel. Otherwise, very great hotel.
Clean room. Friendly staff. Free wireless internet in room. The room was very warm, and the cooling wasn't effective.
Good value for money especially for family with children. The drain empties extremely slowly in the shower room... it was like a pond when we used the shower.
Very good hotel, great staff, great food but lacks room cleanliness. However, I do recommend the hotel.
The hotel was very comfortable and convenient for my specific requirements. The lady at reception was very welcoming and very helpful.
Ease of booking in and out - in fact reception was well organised with very good and helpful staff. Not to keen on the buffett dinner
Nothing The noise, very poor service in the bar/restaurant, additional costs for internet use (which is ridiculous) and parking, loud parties on the weekend until 2am/ 3am in the morning right under our bedroom with a lot of cigarette smoke entering our "non smoking" room