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friendly, helpful staff. Comfortable and spacious rooms. Excellent food. Beautiful location. This hotel is in a pictuesque, quiet location, so we were surprised and disappointed to experience the noise from a very loud rock concert, which was nearby. I understand that it was a an annual event and therefore it was just our misfortune to be staying at that time.
generous rooms with plenty of space to spend rainy days.
Very nice view For the first time, it was very hard to find the hotel, couse its on the mountain side.
The room and the price ( I pay less than the reservation ) There was renovation during our stay, so some public areas were not so nice.
Wellness section, comfortable rooms. For teh breakfast tehre is not wide enough choice.
l Located right infront of the lake and green mountains. Very romantic & comforting place.
The room we had was fabulous and had a view over the lake. We canceled another hotel to stay a day longer.
pools very old fashioned
A Hotel we know and can recommend with friendly staff and many ammenities
Very well run hotel with excellent staff None
excellent welcome and service in the hotel. very good all round for a relaxing and healthy break. TV in room in a cupboard that cannot be seen from the bed!!
the hotel itsself not in Gstaad
The Hotel Staff were very nice and the room I had was excellent, in both cleanliness and facilities. I experienced no problems with parking (public parkings available) and enjoyed the fact to do so for only 10 chf per day (tickets available at reception). All in all a very positive experience. Definitely recommendable.
Breakfast was very good, with a nice selection of cheeses, hams and fruits. Room service was very helpful.
Good breakfast as for the simple buffet. Good place in city center. Smell in our room was not so nice. As we stayed on Fri night, it was quite noisy outside around 4am when the clubs closed.
Nice location, great staff and nice rooms. Not enough Parkingplace
Reception staff were friendly and helpful. Information regarding restaurant and room service unclear, would have liked to use both but never discovered if open/available. Front bedrooms noisy due to traffic.
Good value for a comfortable, clean hotel in the old town - easy to get to from the station (either 5 minutes by bus or a 10 minute walk). Fribourg is a good central location for exploring western Switzerland, being only 20 mins. from Bern and 40 mins. from Lausanne by train. Really clean, with comfortable beds, excellent sound-proofing (I heard nothing from other rooms) and really friendly, helpful staff. Breakfast also very good. A minor issue: no air con in the rooms - this did not affect me but might be an issue for some people in the summer.
The hotel is directly opposite the cathedral, who's clock chimes every quarter of an hour all through the night. Even with the windows closed, there was enough noise to keep me awake until 4:30 am
This is a reasonably priced hotel with welcoming and helpful staff. They offer an excellent breakfast and comfortable rooms. We would certainly consider staying here again. Unfortunately the hotel frontage is on the main thoroughfare for traffic passing through the town. Traffic noise at night is a bit of the problem.
location to noisy because of the night club located just outside of our window.Didn,t get much sleep.
Everything was fantastic, the reception, the welcome drink,the piscine, the room itself, the breakfast,etc.
Fabulous service from all departments. The hotel is immaculate and extremely comfortable.Worth every franc. Nothing
Location, staff, service, cleanleniss.
lovely hotel, great spa and pool, all minbar beverages included in room - nice touch, it is expesnive but expected value for money for the cost, breakfast should have been better, more 4 star vs 5 star
comfortable, stylish and luxurious. room was hot no airconditioning
courtesy of staff atention to details helpfulness defective shower head in room 201
Lovely & luxurious hotel set in a beautiful garden full of lavender. The staff couldn't have been nicer or more professional . The piano bar man David was most entertaining and nice. The infinity pool with the view of the mountains and spa with all the different steam baths were wonderful and relaxing as were the treatments they offer. Was an excellent stay.
the shower is not good
Everything. It was March, 8 and we asked the concierge to deliver flowers and he was able to do it in the early morning. Breakfast is very good. Hotel is renoovated and very clean.
Excellent staff service, luxurious rooms and a great location. Saunas in the spa were excellent. Went to the Spa and was given a list of treatments to look through and select. Surprisingly when we tried to book a treatment we were told there was nothing available! Dissapointing when you are booking a spa break. Agree we should have perhaps booked treatments before we went however, we would have assumed there to have been some treatments available.
Great location - next to Fribourg Centre, train station, city center and old town. Great breakfast. Good/friendly staff to help you. The room was small and space was limited (what do you expect though in EU)
No temperature control for the room heating
Very close to the centre of town and train station which was a plus
Location is right next to the old town. Staff is friendly and helpful. Room was large and with a great view from the top floor. We asked for and were given a quiet room. The restaurant is closed on weekends, as are most in the town.
Lack of air conditioning is unacceptable
Staff were friendly and helpful. Rooms were spacious and clean. breakfast was good. Hotel is located next to one nightclub and above another. noise wasn't too bad but may cause problems for light sleepers. Parking was secure but the card system had problems when we stayed meaning that we couldn't get out and missed a pre-arranged event. Paying to park at a hotel I feel is inappropriate and designed to wring as much money out of you as possible. At least they could hide it in amongst the room charge if they need the money that badly.
we are satisfied with every thing of the hotel, especially the splendid breakfast.
A bit old furniture, expensive wifi (!), paid parking (if you are lucky and park in front of the hotel then 10 CHF per day but if not, you have to park in a double expensive public parking in the underground garage.
The convenience of its location close to the railway station & shopping centre, - we were using public transport, and only staying one night. The hotel was generally rather shabby & "worse for wear" - in need of refurbishment. Fortunately the Irish Pub next door was quiet - make sure you get a room on the opposite side, overlooking the river.
The environment - mountains, countryside, cows! The bed was not very comfortable.
Friendly and relaxing atmosphere
Great rooms, excellent service; fabulous meals in the hotel restaurant. WiFi was not free.
Good location, quite Had to pay for internet access, it should be free
Staff at the reception more than very helpfull (Barbara), nice driver. Large room with a fantastic balcony and view poor kitchen and poor service in the restaurant. Restaurants in Gstaad give better value for money. Breakfast ok
Very friendly hotel with great staff. The owner came to see us at breakfast and was very helpful.
the service and cleanliness the price of the laundry
spacious room and quietness, quality of breakfasts
I liked the excellent professional skills of the Deputy Director and his ability in solving problems.
nice breakfast, direct underground access to the spa. internet was expensive to use.
The reception staff were very helpful and friendly. The bar / restaurant service was very good. The food was not overly exciting, but I could say that about all of the Swiss restaurants we ate in. The village is only very small but there is awesome countryside around for those who enjoy walking and the outdoors. All the local people said Bonjour as you walked around. Very relaxing.
The place and breakfast Nothing
The hotel was charming and had the most beautiful views of the pre-alps, meadows, and herds of deer, cows, and goats. The continental breakfast was also lovely - try the hot chocolate! We booked a double room with a double bed and when we arrived they had pushed two twin beds together. The other couples we were staying with had normal double beds. It really put a damper on our anniversary.
Very close the Gruyere historical center and the the cheese production show room (5 min on foot to both). The breakfast was good: fresh food, good coffee. I think the rate is too high for this hotel. One is only paying for the location. I paid a price of a good 4* hotel, but this one is a medium 3*.The room is clean but feels old and very small. There is not enough light in the room - it's very dark.
Very quaint, simple hotel with friendly staff Slightly outside of town (2 min walk) and there are plenty of cuter hotels in town.
Proximity to town/parking availability. Beds comfortable. Room had safe and minibar which I appreciate. Breakfast fine--typical swiss breakfast of meats/cheeses/breads/cereal/fruit/juice Shower. Our room had no ability to moderate temperature as the faucet only had a single handle regulate volume. This tended to be on the colder side. Also reading other reviews prior, I concur the side mounts (at least for shower head) is poorly placed and made a significant mess with water outside the tub. This is quite odd considering the sink has a simlar plumbing but does have separate hot/cold. For a short stay, I could deal with this but would not want this for a longer stay. View from room provided little privacy as looked out on driveway and could hear/see pedestrians walking by. Also rooms are very dimly lit, particularly with curtains closed.
Easy access to the town of Gruyere, peaceful position.
Landscape, silence, relaxing place, pleasant atmosphere
We were there during the "volcanic ash" disaster and due to this, no one else was there. We were treated so well, even got an upgrade as a gift. The staff was so friendly and accommodating and the breakfast was wonderful! Great views of the valley below from our room.
Great locationVery peaceful
Atmosphere, cleanliness, confort and location. Staff is the best. I find the restaurant good but not in line with the hotel. I mean staff excellent but it is not a gourmet restaurant. It is a typical grand hotel restaurant and in my opinion they need at least another restaurant smaller and michelin stars food.
Impeccable hotel staff and facilities and although expensive the experience was worth it Nothing
It was worth to stay at the hotel, the view from the hotel is amazing, hotel is clean, service is perfect and the staff is very freindly. The spa and gym area are excellent. According to hotel standards, bed's mattress can be better.
Hammam and spa itself was great.The food was also good. 1) Despite the fact that it is in Switzerland, tips were expected for every service and I was not used to this. When I travel in developing countries, I always give one dollar note, and giving a coin as tips for me was rather embarrassing but in Switzerland, note starts only with 10chf. I felt lots of pressures from hotel staff about this, and this made my stay rather uncomfortable. Probably it could have been better had I known from the beginning and planned as such. 2) Hand treatment and manicure was awfully expensive. I get more than twice in terms of both quality and quantity in half the price in Geneva.
very large room, bathroom squeaky clean,very good location, friendly and effective service overall, excellent meals in this price category
The staff was excellent as well as the facilities - highly recommend!
The Homemade Lasagna in the restaurant was out of this world
The attitude of your employees was most pleasing
Room was of a good size, clean and comfortable. Hotel staff were very pleasant and helpful. Liked the welcome drink in reception. No
The view from our bedroom/balkony, friendly relaxed atmosphere, nice evening meal, cleanliness and comfort. No complaints
the room was very comfortable and spacious. also very beautiful.clean and well designed.the surroundings/views were spectacular!!!
Staff was really really nice, not the "sometime fake swiss nice" buy real nice. room was big and beds were very comfort, food was amazing during the entire stay. We visited in switzerland and across europe many times and this is one of the top hotels we've stayed in. We will definitly come back to gstaaderhof in the near future. recommended+ :-)
clean and comfortable room. very friendly staff both at reception and in the restaurant. the food was very good and tasty.
The location in the center of Fribourg is very nice. The reception was friendly. A hotel with a disco downstairs is not the ideal combination, certainly not on a Friday evening. There is a lot of noise from downstairs and from the street.
location, cleaniness, frinedly staff (though they could only communicate in French)
Everything is quite comfortable, very calm, clean, the parking place is close to the hotel.
The kitchenette appliances were good. The room had a lot storage space. The location was good, not too far from the rail station. The staff were friendly but spoke only French, so communication was not easy. The kitchenette had no utensils, so the good appliances were almost useless. Cleaning was not done all days.
Large room. Excellent location. It was advertised as having wiFi. But we did not know that we needed a code . When we got back to our room at 10 PM, the front desk was not staffed.
Very centrally located. Nice and clean. Rooms on the (pedestrian) street may be a bit noisy in the evening if Fribourg wins a sport match!
Hotel was very good for the price we paid. Only our room was located at the front side on the first floor. We had a lot of noice from the street. It was not possible to sleep with the window open.
nice and clean rooms there was no cot bed available
Good location. A bit noisy from the street.
location is good, room is good the oven and stove is not working, and there isn't any utensils other than a kettle and 2 cups and saucer and teaspoon
I was with my male colleague and we share the room, but the beds where together (It was a double bed). so its good to put an option on the website to chose which kind of room we want, double room with separate beds or double room with big bed (2 bed together).
The spa and swimming pool are wonderful but be prepared for nudism in the sauna area
The views and location. The common areas were dark and in desperate need of renovation and the rooms were very small and very expensive.
The food was excellent and overall the hotel had a relaxing atmosphere
What we really liked was the spa/sauna area which semt new, tasteful and generous. The furnishing of the 70s (green checked carped, beige curtains with flowers on it and green/orange/beige striped lounge) and in general outdated accommodation.
Everything! Location,cleanliness,helpful staff, excellent food - would highly recommend to anyone. The minibus service was very helpful but it wasn't mentioned anywhere in the hotel description. We walked from Saanen station - could do with some directions. We had to ask in a shop. Although the hotel seemed shocked that we had walked its quite a climb!
The ambiance at all places in the hotel! I enjoyed too much the piano bar and the restaurant !
quiet athmosphere we found holes in the bed linen
The cleanliness of the rooms, the nice location, the nice pool area The international cuisine of the restaurant for dinner
This is a hotel for families with children. We really enjoyed ourselves there with our kids. The spa area is very nice and even has a sauna for kids. The stuff is quite helpful and friendly. We spent a very relaxing Easter break there. The service at the hotel restaurant was quite slow, especially during dinner time. I think they need to hire more people there. It happened to us quite a few times that we needed to wait too long for our dish,or something else we ordered. Once they even forgot to bring us one of the starters. The hotel restaurant is also way too expensive if you do not have all inclusive or half board arrangement.
The breakfast was really good and nice room. Excellent service from the staff, they could not do more from you!