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The location, swimming pools, gardens, general upkeep of the buildings. The air conditioning in the hotel and the rooms was not working efficiently, especially in the restaurant. The food and beverages were not up to the standard of a 4 star all inclusive. No evening entertainment as advertised.
Good service and pleasant surraunding.The food was good. our first experience of all inclusive hotel, We liked also the pool gymnastic .and guided exercice dance (one step etc.) Heavy disco musik just outside of our room.
The bedrooms were very clean and comfortable. Layout of grounds, beaches and pools were good. Food acceptable The bar was understaffed. We were at a table with all inclusive people, the barman came to check that we were not being given drinks by people who were all inclusive, I felt very insulted by this. Waiters cleared away our table before we had returned from the buffet with our main course, evening meal.
This hotel is really a good base if you plan to visit Crete in 4 days, like we did. The farthest you could go are the Samarian Gorges, 2 hours away, for some hiking. But you can also get to Chania in 50 minutes, or Rethymno in 15, and these cities are worth a visit! One of the nicest in Greece. Heraklio is only an hour away, though the only thing to see there is the archeological site of Knossos. The hotel is part of an all-included chain with a good reputation. This is reflected in good service, and a very nice accomodation. The buffet is very good at the hotel, in terms of quantity and variety of food. But if you're not the type of person who likes this concept of a food buffet, than you should absolutely get to the small nearby village of Panormo (5 minutes by car), and eat at one of the traditional family restaurants there.
There many things that deserve to be mentioned. First, the ideal location, not far from the city of Rethymnon, has its merits (peace and quiet) coupled with night life opportunities in the nearby places. Next, the friendly attitude of the staff (restaurant) has created a positive atmosphere of feeling at home. Then the menu for both breakfast and dinner can be mentioned, which indeed was rich and generous. Finally, the enormous swimming pools (4 in total) and the variety of activities (sport and other) as well as the spacious and really beautiful gardens made our holiday vacations, quite an experience. The bureaucratic attitude of the hotel manager. He was quite inflexible and inelastic towards our demand for a change to a room with a sea view.
Placement: lovely small village. close to small and lovely beach. great view from room. very helpful manager/owner. quite yet closed to a beautiful city and other nice spots
Quiet and near all sights in Crete if you hire car. Smell from sewage pump outside
the smallness of hotel. only six bedrooms in all. the wonderful very small greek fishing vilage that is panormo and its sea front position. It should point out more clearly that the balcony is shared
the captiain house has a very intersesting and nice architecture and is well renovated. we had a room with direct view on the sea. we also has possibilty to cook and a small balcony. the rooms were big in partly due to the huge ceilings. the vindow was thus very small like in a fortresss. there was no breakfast included and no one to do breakfast in the morning.
Very close to the sea and the apartment was very spacious given that there were only two of us! Had a bath too. We were in the ground floor apartment and the balcony was very overlooked. The others looked lovely and private though being raised above street level. The grill didn't work in our room but we had a large fridge and kitchen table!