Banff Caribou Lodge & Spa

The hotel offers an indoor pool, a gym, a spa, and a restaurant with a lounge bar. Guests can also enjoy outdoor activities such as canoeing, hiking, and skiing.

Guests have praised the cleanliness of the rooms, with some mentioning the comfortable beds and the use of quality bath products from Rocky Mountain Soap Company.

The hotel provides free parking, including garage and private parking options. Additionally, there is a ski shuttle service available for guests.

The staff are available 24/7 and have been described as friendly and helpful. However, some guests have expressed concerns about the front desk service and the response to their concerns.

The high season is in June, offering a great opportunity to enjoy the natural beauty of the Canadian Rocky Mountain Parks World Heritage Site. However, guests should be aware that the hotel experiences low season in November.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests appreciated the on-site spa, Red Earth Spa, for its relaxing treatments and beauty therapy. Consider booking a session to unwind after a day of outdoor activities.

Some guests found the rooms near the front desk to be noisy due to constant phone ringing and cleaning staff activities. Request a room away from these areas for a quieter stay.

While many guests praised the cleanliness of the hotel, some reported issues with cleanliness in specific rooms. It's advisable to check the room upon arrival and report any concerns to the staff promptly.

Several guests mentioned that the hot tub had excessive chlorine, causing discomfort. If you plan to use the hot tub, be aware of this issue and take necessary precautions.

The hotel's proximity to downtown Banff makes it convenient for exploring the city. Take advantage of the location to visit nearby attractions such as the Canadian Ski Museum West and the Canada House Gallery.

The hotel offers free parking and a ski shuttle service, which can be convenient for guests with their vehicles or those planning to explore the nearby ski areas.

Some guests were disappointed by the unexpected closure of the pool on certain days. It's advisable to inquire about any potential closures or restrictions on the availability of hotel facilities before booking.

Guests enjoyed the dining experience at the hotel's in-house restaurant, The Keg. Consider trying out the brunch buffet and the delicious meals offered at the restaurant during your stay.

While the rooms are equipped with amenities such as coffee makers and refrigerators, some guests found the rooms to be smaller than expected. Consider your space requirements when selecting a room.