Pros (+) Clean rooms, great location close to town and staff was extremely helpful
Cons (-) Not enough parking spots in the underground lot on just 1 of our 4 nights there
3 stars
Banff Caribou Lodge & Spa
Photos of Banff Caribou Lodge & Spa
Overview
Situated a short walk from Banff Railway Station, Banff Caribou Lodge and Spa provides guests with a convenient base when visiting Banff. It also has an indoor pool and a gym.
Guests can enjoy a range of relaxing treatments and beauty therapy at the in-house spa, Red Earth Spa. Staff are available 24/7 and can book tours and tickets.
The rooms at the hotel have a coffee maker and a refrigerator.
Banff Caribou Lodge and Spa's in-house restaurant is a hassle-free option for those wishing to dine in. Each evening, guests are welcome to relax in the lounge bar.
Set amongst the natural beauty of Canadian Rocky Mountain Parks World Heritage Site, the hotel provides a range of outdoor activities, including canoeing. Mt Norquay, Tunnel Mountain and The Banff Centre are only a brief car ride away.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Banff Caribou Lodge & Spa
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- Conference rooms
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Ski pass vendor
- Tour desk
- Key card access
- 24hr front desk
Dining
- Electric kettle
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Accessible by elevator
- Hypoallergenic
- Hypoallergenic pillow
- Allergy-free room
- No smoking
- Upper floors accessible by elevator
General
- Fireplace
- Seating area
- Inner courtyard view
- Sofa
- Telephone
- Mountain view
- Ski storage
- Storage available
Basics
- Free Wi-Fi
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
Things to do
- Hiking
- Bicycle rental
- Golf
- Canoeing
- Cycling
- Skiing
Pool and spa
- Spa and wellness center
- Heated pool
- Spa
- Hot tub
- Pool towels
Bathroom
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Free parking
- Ski shuttle (surcharge)
- Private parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Playground
Workspace
- Fax/photocopying
Fitness
- Fitness center
Reviews of Banff Caribou Lodge & Spa
8.1
Very good
2065 verified ratings
Wonderful
811
Very good
461
Good
358
Okay
150
Fair
134
Mediocre
71
Poor
80
Summary of reviews
Guests say
Guests appreciate the hotel's excellent location and value for money, with many noting the comfortable beds and friendly staff. However, there are concerns about cleanliness, noise levels, and service quality, particularly regarding check-in and parking availability.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
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Score by provider
8.1 out of 10
23 reviews
8.8 out of 10
9 reviews
All reviews
Pros (+) close walking distance to town/bus was one block away to take to downtown if youdidn't want to walk
Cons (-) very NOISY room. We faced street-smokers out all hours of night talking - did not sleep well at all
Pros (+) I've stayed many times and quite like the facilities and the location, staff are always very friendly.
Cons (-) Parking was extremely limited because of an event on Saturday November 3rd. Because of this we had to park quite a way from the hotel. If I'd have known parking at the hotel wasn't available, I would have booked somewhere else. There was no warning when booking that parking wouldn't be available. Having multiple surgeries, a bad hip and knee, the reason I book at the Caribou is for the close and c...
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Pros (+) Comfortable and clean. Good location and nice staff.
Pros (+) Clean, spacious and well appointed rooms, nice spa, easy parking.
Cons (-) Parking structure ceiling is a little low (6'4") so if you have a taller vehicle or roof racks, watch out!
Pros (+) Great value, loved the decor. Brunch at the Keg was awesome!
Pros (+) The room and the hotel was gorgeous and cute. Beds were comfortable.
Cons (-) Lots of families here- the "hot pool" which was a larger hot tub was meant for sitting and relaxing. It was being terrorized by a group of 10-12 year old demon boys.
Pros (+) Clean and very nice staff.
Cons (-) The wireless internet reminded me of AOL dialup circa 1998.
Pros (+) We arrived early and our room wasn't ready so we were given bus passes to explore the area. Staff was friendly. Outside was pretty with benches and lots of beautiful flowers. Inside was quaint and themed. Keg restaurant in premises was a bonus.
Cons (-) It was older and showing the signs. No air conditioning. Elevators loud and rickety. Lighting in room not effective. Too bright in some areas and none in other areas. No coffee available until 630 am and wasn't refilled efficiently. Always lined up waiting for someone to replace empty coffee pot. Important because there was nowhere close by to purchase.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers an indoor pool, a gym, a spa, and a restaurant with a lounge bar. Guests can also enjoy outdoor activities such as canoeing, hiking, and skiing.
How is the cleanliness of the hotel rooms?
Guests have praised the cleanliness of the rooms, with some mentioning the comfortable beds and the use of quality bath products from Rocky Mountain Soap Company.
Is parking available at the hotel?
The hotel provides free parking, including garage and private parking options. Additionally, there is a ski shuttle service available for guests.
What can guests expect from the hotel's customer service?
The staff are available 24/7 and have been described as friendly and helpful. However, some guests have expressed concerns about the front desk service and the response to their concerns.
When is the best time to visit the hotel?
The high season is in June, offering a great opportunity to enjoy the natural beauty of the Canadian Rocky Mountain Parks World Heritage Site. However, guests should be aware that the hotel experiences low season in November.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Spa
Guests appreciated the on-site spa, Red Earth Spa, for its relaxing treatments and beauty therapy. Consider booking a session to unwind after a day of outdoor activities.
Consider Room Location
Some guests found the rooms near the front desk to be noisy due to constant phone ringing and cleaning staff activities. Request a room away from these areas for a quieter stay.
Check for Cleanliness
While many guests praised the cleanliness of the hotel, some reported issues with cleanliness in specific rooms. It's advisable to check the room upon arrival and report any concerns to the staff promptly.
Be Mindful of the Hot Tub
Several guests mentioned that the hot tub had excessive chlorine, causing discomfort. If you plan to use the hot tub, be aware of this issue and take necessary precautions.
Explore Nearby Attractions
The hotel's proximity to downtown Banff makes it convenient for exploring the city. Take advantage of the location to visit nearby attractions such as the Canadian Ski Museum West and the Canada House Gallery.
Consider Parking Options
The hotel offers free parking and a ski shuttle service, which can be convenient for guests with their vehicles or those planning to explore the nearby ski areas.
Be Informed About Pool Closure
Some guests were disappointed by the unexpected closure of the pool on certain days. It's advisable to inquire about any potential closures or restrictions on the availability of hotel facilities before booking.
Enjoy Dining at The Keg
Guests enjoyed the dining experience at the hotel's in-house restaurant, The Keg. Consider trying out the brunch buffet and the delicious meals offered at the restaurant during your stay.
Plan for Room Amenities
While the rooms are equipped with amenities such as coffee makers and refrigerators, some guests found the rooms to be smaller than expected. Consider your space requirements when selecting a room.
Location
521 Banff Avenue, Banff, AB T1L 1H8
What's nearby
- Banff Avenue0.5 mi
- Tunnel Mountain0.6 mi
- Canadian Ski Museum West0.6 mi
- Canadian Mountain Holidays0.7 mi
- Canada House Gallery0.7 mi
- Whyte Museum of the Canadian Rockies0.8 mi
- Banff Park Museum0.8 mi
- The Banff Centre1 mi
- Buffalo Nations Luxton Museum1.1 mi
- Tunnel Mountain Drive1.1 mi
- Banff Springs Golf Club1.2 mi
- Bow Falls1.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Banff Caribou Lodge & Spa
Low season | March |
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High season | August |
Average price (weeknight) | $422 |
Average price (weekend night) | $229 |
When to book a room at Banff Caribou Lodge & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
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Distance to city center | 0.7 mi |
Everything you need to know for your stay in Banff
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