Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.4 "Terrific location."9.0 "
City centre within easy reach , said 90%." 9.9 "Great parking , according to 99%." 9.6 "96%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thoughtparking was inexpensive ." 10.0 "Easily accessible by car , said 100%." -
9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." 7.0 "Housekeeping was great , according to 70%." -
8.5 "Very nice wellness & sports facilities."7.6 "76%
loved the sauna ." -
8.3 "Pool is good."8.3 "
Clean pool , said 83%." -
6.5 "Rooms are ok."6.6 "
Beds were acceptable for 66%." 6.7 "67% said theview was so-so ." 6.9 "For only 69%, thetv was ok ." -
5.8 "Breakfast is mediocre."
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5.7 "Food is average."6.3 "
Desserts were ok , said 63%." -
2.1 "Disappointing internet connection."1.5 "85% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."8.7 "
City centre within easy reach , said 87%." 9.9 "Great parking , according to 99%." 10.0 "100% thoughtparking was inexpensive ." 9.7 "97%liked the proximity to shopping ." -
9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 8.4 "84% thought theservice was very professional ." 8.4 "84% said thereception staff was great ." -
8.6 "Very nice wellness & sports facilities."7.8 "78%
loved the sauna ." -
6.7 "Average comfort."6.8 "
Beds were acceptable for 68%." 5.6 "For only 56%, thenoise level was all right ." -
6.6 "Rooms are ok."6.8 "
Beds were acceptable for 68%." 7.0 "70%enjoyed the shower ." 6.2 "62% said theview was so-so ." 6.6 "For only 66%, thetv was ok ." -
5.7 "Food is average."6.2 "
Desserts were ok , said 62%." -
5.4 "Breakfast is mediocre."
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2.3 "Disappointing internet connection."1.4 "86% said the
wifi quality was bad ."
Overall Rating
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9.5 "Terrific location."9.2 "
City centre within easy reach , said 92%." 9.9 "Great parking , according to 99%." -
8.7 "Very nice wellness & sports facilities."7.7 "77%
loved the sauna ." -
8.7 "Great service."9.1 "91% found the
staff to be very friendly ." -
8.5 "Pool is good."8.3 "
Clean pool , said 83%." -
6.3 "Rooms are ok."6.2 "
Beds were acceptable for 62%." -
5.9 "Breakfast is mediocre."
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5.1 "Food is average."5.7 "
Desserts were ok , said 57%." -
2.1 "Disappointing internet connection."1.5 "85% said the
wifi quality was bad ."
Overall Rating
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6.4 "Rooms are ok."
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5.6 "Average amenities."5.6 "56% thought the
building was acceptable ." -
4.4 "Vibe wasn't good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1review from
Clean rooms Farther away from the activity on Banff Avenue than expected (Too far to walk in -20 degree weather!)
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6.8review from
Really clean and comfortable rooms. We picked our hotel based on the pool. But when we arived the pool was being renovated. I wish i knew that before I booked. Because literally that's what I booked the hotel over.
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10.0review from
The room was very spacious and comfortable. It smellled like new carpet. The bathroom was beautiful. We were able to park right outside our room. It was a little dark as one window is under the parking garage roof. The shower was weak with altering water temperatures.
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7.3review from
Staff was excellent , place is clean, loft idea for bedroom is nice touch big plus was a fire place Bad shower head, paper thin walls
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7.3review from
It was so slow for the internet speed.
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6.3review from
I enjoyed the cleanliness of the room and comfortable mattress. The staff was amazing and very helpful. I look forward to visiting again. N/A
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6.7review from
There was a heated tile floor in a beautifully appointed bathroom. Free WIFI. Hot tub and heated indoor pool. Room was quiet and clean. Nothing
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5.3review from
The privacy. the hotel was not busy, so it was very quiet. We stayed in the King loft suite, and let me tell you It was extremely cool downstairs where the fire place was. By turning it on, the upstairs loft became extremely hot. The air circulation was minimal. So our first night was uncomfortable. We learned that you had to keep it extremely cool downstairs for it to remain comfortable upstairs.
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6.0review from
Clean and comfortable. Within walking distance to the main streets. There wasn't any coffee available in room.
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8.0review from
Beautiful hotel, reception friendly and helpful None
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6.0review from
We stayed in Charltons Cedar Court in September 09 and had previously stayed in Banff before so we knoew the area. The hotel has a lovely position on Banff Avenue but my only gripe was our room was small not as stated in the room synopsis. We only stayed 2 nights so it didnt matter also we were right by the stairs so everytime someone went up or down we were disturbed, also we have no view whatsoever.
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7.6review from
very roomy,clean,well artistic nicely furnished.don't get any noise from other rooms occupants .its quiet. room key does not work few times ,even after re-programed twice.
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6.4review from
The location of our room allowed for a quiet night away from the noise of the street. It was also nice and cool on a very hot day and evening. The bed was super comfortable. Parking was convenient. If we had wanted a view of the beautiful mountains surrounging Banff we would have been out of luck. As it was that was not critical for us.
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6.8review from
Comfort and value. A bit far from the shopping area. Thought it would be closer according to hotel description.
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10.0review from
The room was very spacious and comfortable. It smellled like new carpet. The bathroom was beautiful. We were able to park right outside our room. It was a little dark as one window is under the parking garage roof. The shower was weak with altering water temperatures.
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8.0review from
Beautiful hotel, reception friendly and helpful None
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7.1review from
Clean rooms Farther away from the activity on Banff Avenue than expected (Too far to walk in -20 degree weather!)
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6.8review from
Really clean and comfortable rooms. We picked our hotel based on the pool. But when we arived the pool was being renovated. I wish i knew that before I booked. Because literally that's what I booked the hotel over.
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7.3review from
Staff was excellent , place is clean, loft idea for bedroom is nice touch big plus was a fire place Bad shower head, paper thin walls
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7.3review from
It was so slow for the internet speed.
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6.7review from
There was a heated tile floor in a beautifully appointed bathroom. Free WIFI. Hot tub and heated indoor pool. Room was quiet and clean. Nothing
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7.6review from
very roomy,clean,well artistic nicely furnished.don't get any noise from other rooms occupants .its quiet. room key does not work few times ,even after re-programed twice.
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6.8review from
Comfort and value. A bit far from the shopping area. Thought it would be closer according to hotel description.
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6.3review from
I enjoyed the cleanliness of the room and comfortable mattress. The staff was amazing and very helpful. I look forward to visiting again. N/A
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5.3review from
The privacy. the hotel was not busy, so it was very quiet. We stayed in the King loft suite, and let me tell you It was extremely cool downstairs where the fire place was. By turning it on, the upstairs loft became extremely hot. The air circulation was minimal. So our first night was uncomfortable. We learned that you had to keep it extremely cool downstairs for it to remain comfortable upstairs.
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6.0review from
Clean and comfortable. Within walking distance to the main streets. There wasn't any coffee available in room.
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6.0review from
We stayed in Charltons Cedar Court in September 09 and had previously stayed in Banff before so we knoew the area. The hotel has a lovely position on Banff Avenue but my only gripe was our room was small not as stated in the room synopsis. We only stayed 2 nights so it didnt matter also we were right by the stairs so everytime someone went up or down we were disturbed, also we have no view whatsoever.
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6.4review from
The location of our room allowed for a quiet night away from the noise of the street. It was also nice and cool on a very hot day and evening. The bed was super comfortable. Parking was convenient. If we had wanted a view of the beautiful mountains surrounging Banff we would have been out of luck. As it was that was not critical for us.
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