Basics
Dining
General
Bathroom
Things to do
Accessibility and suitability
Services and conveniences
Media and entertainment
Outdoor
Bedroom
Parking and transportation
Laundry
Spa
Workspace
Family friendly
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers excellent facilities including a spa, a bar at the lobby, and a perfect location just a brief walk to the gondola. The staff are very friendly and helpful, making the stay incredibly welcoming.
Is the hotel's spa and wellness center available for guests?
Yes, the hotel offers a great spa and wellness center with saunas, making it perfect for recovery after skiing. However, the pool and spa were closed during some guests' stays.
What practical information should guests know about the hotel's location?
The hotel is in the center of the new Bansko, with many cafes and restaurants around the area. It is also very close to the gondola, making it convenient for skiing enthusiasts.
What can guests expect from the hotel's staff and customer service?
The staff are exceptionally helpful and friendly, with a receptionist who is professional, helpful, and very friendly. They are willing to go out of their way to make guests feel at home and comfortable.
How would you describe the hotel's cleanliness and room quality?
The hotel offers clean, quiet, and spacious rooms with good WiFi access. The rooms are well-equipped and comfortable, making guests feel at home during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
Guests suggested visiting during the low season in January for a quieter experience and potentially better rates.
Take Advantage of Nearby Attractions
The hotel is conveniently located near Bansko Ski Resort and the Gondola Lift, making it easy to access skiing and other outdoor activities.
Check Room Amenities
Some guests noted that the kitchen in the apartments was not fully equipped, so it's advisable to check the room amenities before arrival, especially if planning to cook.
Inquire About Spa and Pool Availability
Several guests were disappointed that the pool and spa were closed during their stay, so it's advisable to inquire about their availability before booking if these amenities are important to you.
Engage with Helpful Staff
Many guests praised the friendly and helpful staff, particularly mentioning individuals by name, such as Maya and Vladi, for their exceptional service.
Consider Room Size and Furnishings
While some guests found the rooms spacious and clean, others mentioned that the apartments were modestly furnished and not very spacious, so it's worth considering individual preferences.
Be Mindful of Noise Levels
Some guests noted that soundproofing could be improved, and noise from neighboring rooms was occasionally disruptive.
Ask About Cutlery and Kitchenware
Several guests mentioned that cutlery and kitchenware were not readily available in the rooms, so it's advisable to inquire about this if planning to use the kitchen facilities.
Plan for High Season Crowds
While the low season offers a quieter experience, guests also highlighted the high season in March as an exciting time to visit, albeit potentially busier.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | February |
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High season | January |
Average price (weeknight) | $71 |
Average price (weekend night) | $173 |