Pros (+) Filling like at home
5 stars
Kempinski Hotel Grand Arena Bansko
Photos of Kempinski Hotel Grand Arena Bansko
Overview
The Kempinski Hotel Grand Arena is the only ski-in and ski-out hotel located in Bansko, Bulgaria. It is found in the middle of a mountain resort right across from the Gondola lift station. This luxury five-star hotel boasts 157 Alpine-style rooms with 25 suites, including the prestigious Presidential Suite. This air-conditioned, non-smoking establishment is a short distance from the cultural district of the city and 61 miles from Sofia Airport.
Every room and suite at the hotel include a bathtub and shower in a private bathroom. Guests have a choice of pillows and access to complimentary high-speed wireless Internet. Coffee and tea facilities are provided along with a safe, balcony with a view, a working desk, and flat-screen television. Suites offer a large living area and a dining corner with extra amenities for guests to feel at home. The Presidential Suite comes with a laptop safe, special dining room, bidet, jacuzzi, and other premium amenities.
Guests can easily enjoy dining at the hotel’s various restaurants. The Gallery Restaurant serves buffet breakfast and dinner. Come Prima Restaurant offers Mediterranean fare and a delicious dessert menu. Sushi Bar & Teppanyaki Grill offers authentic Japanese cuisine made by Asian chefs in a smart, casual environment.
Treatments are available at Kempinski Spa, including Thai massages, beauty procedures, and seasonal treatments. The spa includes two outdoor pools, an indoor pool, jacuzzis, a fitness center, herbal sauna, experience showers, infrared cabin, detox area, and more. The fitness center is open 24/7 and offers high-tech treadmills, cardio equipment, and weight lifting equipment.
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Amenities at Kempinski Hotel Grand Arena Bansko
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Casino
- Fishing
- Board games/puzzles
- Cycling
- Archery
- Skiing
- Evening entertainment
- Cooking classes
- Beauty salon
- Horse riding
- Pool table
- Hiking
- Ice skating
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Ski pass vendor
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Plunge pool
- Pool with a view
- Steam room
- Spa and wellness center
- Massage
- Sauna
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
Family friendly
- Babysitting or child care
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Pool cover
- Playground
General
- Family rooms
- Lockers
- Ski storage
- Storage available
- Solarium
- Soundproof rooms
- Telephone
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Private parking
- Shuttle service (additional charge)
- Valet parking
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Bathroom
- Hairdryer
- Bathrobe
- Bathtub
Media and entertainment
- Cable or satellite TV
- Shared lounge/TV area
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Kempinski Hotel Grand Arena Bansko
9.2
Wonderful
1458 verified ratings
Wonderful
1118
Very good
174
Good
94
Okay
32
Fair
24
Mediocre
6
Poor
10
Summary of reviews
Guests say
Guests appreciated the excellent location and friendly service at the hotel. The spa facilities were highly praised, offering a relaxing experience. However, some reviews mentioned issues with room cleanliness and maintenance, as well as inconsistencies in breakfast quality. Overall, the hotel provides good value for money but may require some updates in certain areas.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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9.2 out of 10
712 reviews
9.7 out of 10
3 reviews
8.6 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at the hotel?
The hotel offers various dining options including buffet breakfast and dinner at The Gallery Restaurant, Mediterranean fare and delicious desserts at Come Prima Restaurant, and authentic Japanese cuisine at Sushi Bar & Teppanyaki Grill.
What can guests expect at the Kempinski Spa?
The Kempinski Spa offers a wide range of treatments including Thai massages, beauty procedures, and seasonal treatments. It features two outdoor pools, an indoor pool, jacuzzis, a fitness center, herbal sauna, experience showers, and more.
How is the hotel's customer service?
The staff at the hotel is described as very friendly, helpful, and welcoming, providing excellent service. Guests have also highlighted the helpfulness and friendliness of the front desk, restaurant, pool, and concierge staff.
What are the nearby attractions to the hotel?
The hotel is conveniently located near Bansko Ski Resort, Gondola Lift, Dobrinishte Ski Resort, and various other attractions, making it an ideal location for visitors interested in skiing and exploring the area.
How are the rooms at the hotel?
Guests have described the rooms as clean, comfortable, spacious, and well-appointed. Some guests have mentioned the need for room renovation and improvement in certain amenities, but overall, the rooms are praised for their size and comfort.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountain or the outdoor pools comes highly recommended.
Take Advantage of the Spa Facilities
Guests were impressed with the extensive spa facilities, including outdoor pools, jacuzzis, and various treatment options. Consider indulging in a Thai massage or seasonal treatment during your stay.
Try the Italian Restaurant
Many guests raved about the Italian restaurant on-site, praising the delicious food and excellent service. It's highly recommended to dine at the Come Prima Restaurant for a memorable culinary experience.
Consider Half-Board Accommodation
Guests who opted for half-board accommodation were delighted with the quality of the suppers, especially during the BBQ weekends. This option provides great value and a chance to savor the hotel's culinary offerings.
Be Mindful of Noise Levels
Some guests mentioned that noise from children in the pool area could be disruptive. If you prefer a quieter experience, consider visiting the pool during off-peak hours.
Check the Ski Pass Details
When obtaining ski passes from the hotel, ensure that you are aware of all the terms and conditions, including any restrictions on sharing or transferring the passes to avoid any inconvenience during your skiing days.
Pet-Friendly Hotel
If you're traveling with a pet, the hotel is pet-friendly, allowing you to bring your furry companion along. However, it's advisable to inquire about specific pet-related amenities and arrangements in advance.
Explore Nearby Attractions
The hotel's prime location offers easy access to the Bansko Ski Resort and Gondola Lift. Take advantage of the ski-in and ski-out feature, and consider exploring nearby attractions such as Dobrinishte Ski Resort and the Chapel of the Holy Virgin.
Utilize the 24/7 Fitness Center
The hotel's fitness center is open around the clock and equipped with high-tech treadmills, cardio equipment, and weight lifting facilities. Consider incorporating a workout session into your daily routine during your stay.
Request Late Check-Out
If you require a late check-out, the hotel staff are accommodating and willing to fulfill such requests, providing added convenience for guests.
Location
Pirin Street 96, Bansko 2770
What's nearby
- Bansko Ski Resort154 yd
- Gondola Lift223 yd
- Dobrinishte Ski Resort4.6 mi
- Banski Suhodol5.3 mi
- Kutelo5.4 mi
- Vihren5.8 mi
- Gazey6.8 mi
- Polezhan7.6 mi
- Chapel of the Holy Virgin11.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: Б3-ВБ3-746-А1
Essential information about Kempinski Hotel Grand Arena Bansko
Low season | November |
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High season | December |
Average price (weeknight) | $230 |
Average price (weekend night) | $202 |
When to book a room at Kempinski Hotel Grand Arena Bansko
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.6 |
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Distance to city center | 1.0 mi |
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