Holiday Inn Basildon

Good for Business a little bit pricey

The fact that we were given complimentary breakfast, a bottle of wine sent to our room and charged half price because the booking had been messed up. Although I had requested a non smoking room, they said that because my confirmation slip only said 'non smoking preference', it wasn't guaranteed. I had requested a standard room, thinking it was a double, and they said it was a twin. I was also told that because others had paid deposits rather than just given payment details, they were given priority, even though I booked the room through this website before the majority of guests. As I was in tears at reception, because I was made to feel as if I had done something wrong, another receptionist took pity on me and tried to help with the goodwill gesture. The Duty Managers said that I had to put up with a smoking twin as that was all that was left. Not at all impressed with website or hotel

it was close to some nice resturants and clubs. the room was spotless but got very hot with heating on all night. staff very friendly and helpfull drinks at bar very expensive in hotel so went to harvester for driks which was alot cheaper

location and comfort Could do with a refresh in decor.

room was nice. front desk staff very helpful. Good choice at breakfast cold lobby area and entrance, and breakfast room was rather cold but it was a very cold and windy day

Convenietly located for what we had to do. Room was quiet despite a wedding party taking place