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Convenietly located for what we had to do. Room was quiet despite a wedding party taking place
room was nice. front desk staff very helpful. Good choice at breakfast cold lobby area and entrance, and breakfast room was rather cold but it was a very cold and windy day
it was close to some nice resturants and clubs. the room was spotless but got very hot with heating on all night. staff very friendly and helpfull drinks at bar very expensive in hotel so went to harvester for driks which was alot cheaper
Friendliness of staff in the bar Interior (carpets, panels etc.) is worn and need replacement, fresh paint etc.
The fact that we were given complimentary breakfast, a bottle of wine sent to our room and charged half price because the booking had been messed up. Although I had requested a non smoking room, they said that because my confirmation slip only said 'non smoking preference', it wasn't guaranteed. I had requested a standard room, thinking it was a double, and they said it was a twin. I was also told that because others had paid deposits rather than just given payment details, they were given priority, even though I booked the room through this website before the majority of guests. As I was in tears at reception, because I was made to feel as if I had done something wrong, another receptionist took pity on me and tried to help with the goodwill gesture. The Duty Managers said that I had to put up with a smoking twin as that was all that was left. Not at all impressed with website or hotel
very comfortable room, clean, all facilities nothing, was very happy with room and service provided
location and comfort Could do with a refresh in decor.
Quick and easy book in /out
Common areas were ok, room was large and bright Decor needed refreshing
Good for Business a little bit pricey
the best budget hotel in Basildon
Only disappointment was booking in it took too long
The staff were very unhelpful because it was only on arrival that we were advised we had to pay for our stay in advance. Unlike most hotels that let you pay at the end of your stay. The hotel e-mailed me on the day that I arrived in England, and as I was travelling never got round to receiving the notification. Not impressed with having to find cash to pay as we were not financially prepared to pay upfront.
everything fine - as always in Basildon the same as ever ;-)
Reception very helpful and informative on our arrival. All staff were cheerful and friendly. The room was comfortable and clean. Staff at breakfast particularly good.
Everything is as I would expect. Stated while there to the manager about placing a modesty board on the split level dining as while seated on the lower area , it was possible to see the other female diners under garments which made me feel very uncomfortable .
Staff at the Beefeater restaurant made a great effort but the table tops were 'sticky' and the cutlery stained. Bed could have been firmer
No shampoo in bathroom, towel rail does not work, service in restaurant is very slow
Facilities good, bright, clean, warm, friendly.
Usual Premier Inn facilities, good breakfast and politeness of staff.
Good price for Hotel standard, excellent breakfasts. Good proximity to relatives visited in South Benfleet Noise from movement by people on 1st floor could easily be heard in Ground floor rooms.
Very pleasant staff Mattress very very saggy
All aspects were first class nothing to dislike
comfortable beds no clear insructions for resetting the room heater and bathroom towel rail would niot heat. Also more than two tea/coffe/sugar per room would ne appreciated. I know we could have asked for more but we went and brought some.
restaurant and pub next door
Standard and space of the room, car parking, Beefeater arttached to hotel, overall cost, friendly stafrf Nothing to comment
You know what you get with a premier inn (usually). Tv didn't work properly, no breakfast available because of time I was leaving (other hotels have compromised and made something available).room cleaning has been to a higher standed in other hotels of this chain.
Staff were very welcoming. The breakfast and dinner were excellent and very good value for money. The restaurant manager was very polite and couldnt do enough for me. No lift
Easy to find. Clean. Friendly staff. Traffic noise.
The location was excellent Difficult to sleep - the pillows were far to large ! No that is not a wind up either.
Extremely clean room, lovely flat screen on well, very comfy bed. This hotel has a lovely residents bar and is right at the end of the high street.You could not get a better location. Nothing we got to check in v. early, got our room slightly upgraded, staff were lovely, tea & coffee in our room - no negatives.
We like the location of the hotel, on both our stays we had sea view rooms and our next stay will also be in a sea view room to make the most of the location. We think that Southend had been improved by the redevelopment of the Hotel. Our first stay was one night and the second two nights, our only complaint is the cost of parking and leaving our car in the car park opposite. The first stay cost us approximately £15.00 and the second £24.00. I completely understand that the car park is not the hotels juresdiction but the discount the hotel gets for its guests is a paltry one.
Good Security with swipe cards. Very clean and well appointed rooms. Hotel very tidy all round and in good location. N/A
Central situation! Your clerical provisions need improvment! The opening line of this enquiry has opened with 'Dear Ferris' Perhaps a prefix of 'Mr.' would have been wise!! Soft drinks were ridiculously expensive!
Clean spacious hotel. Comfy room, nice bathrom and good size bath towels! Love the art work everywhere. Hairdrier a bit hard to use and a bit weak but worked .
Good location, nice room, nice bar, 12pm checkout £20 premium for sea view is a bit high. No hotel car park
We were upgraded to a beautiful sea-view room on the fifth floor. The room was spacious, clean and the air conditioning ensured a comfortable sleep No bad points
Good size room, not too hot The desk clerk on my arrival was slow and unfriendly (All the rest o fteh staff were lovely)
the hotel staff, the location and the food were abolutely fantastic.you cannot get any better than dat. well done everything was absolutely perfect for me
Good value hotel. Decent breakfast and good evening meals. Bargain prices and a good choice overall. Would happily stay there again.
Nice hotel, good facilities No improvement on breakfast, often cold or without hot drinks
Staff were helpful and friendly The rooms lacked maintenance, with some basic faults not fixed. e.g Shower head loose and needing holding to use.
The restaurant The bathroom was pathetic, thetoilet didn't flush we had to use the waste bin. After reporting it it only worked once after the repair.A tile fell of the side of the sink unit & parts of the formica was missing.
convenient to location shower could have been better
Good value for money. Food (Breakfast) was lovely. Decor was dated, but kept very clean.
Very nice girl staff
location next to sports center where my daughter was competing breakfat cold
I have stayed there before and the staff are always welcoming. When I asked to be moved to a quieter room away from traffic, this was dealt with quickly and without fuss.
Enjoyed every moment we were there.
Great location, right on the seafront, lovely views from the restaurant area out across the bay. Comfortable, modern, clean, friendly, good parking facilities. Breakfast was first class. Bathroom was very cold even with the towel radiator on. I stayed in one of the junior suites on the top floor, with no central heating. Heating was via the air conditioning unit, central heating would have been much preferable.
Staff were extremely helpful and made the stay... None
It is a very well run hotel with friendly helpfull staff and when I did have a slight problem in the early hours it was resolved without any fuss. keep up the good work.
The position is excellent. It was a short walk from Thorpe Bay station. Every one was very friendly. The sun shone! The hotel is quite shabby in places. Could do with a lift
Lovely atmosphere in restaurant & terrace Room very hot. No hot water for shower/wash. Light over mirror in bathroom flashing on & off all night.
pleasent and friendly staff good food
Staff very friendly and helpful. Excellent food and very good choice. General cleanliness throughout. Our only complaint was that whereas we were booked in for 5 nights,Monday to Saturday - we were very disturbed to have our bill pushed under the door early on Friday morning which informed us that we were expected to check out that day. The young lady on the Reception Desk was extremely helpful and did get it sorted out, but we feel that it was something that should not have occurred.
The staff was very welcoming. The hotel is very clean and the food was excellent.Very pleased with everything.
Lovely hotel and great food My room was a shoebox, but I guess you get what you pay for. Also, I was told at reception that breakfast was not served until 8.30 on weekends. I needed to leave for my work by 8.30. I discovered that breakfast started at 8.00 when I went a few minute early to see if I could grab something. I trust this will be corrected as I passed the info onto the hotel.
room was warm, clean, quiet. Bathroom excellant, even had a proper hairdryer. Staff helpfeul, efficient and smart. Could have been more tea bags and milk in hospitality tray, but on mentioning at reception were told they would have been happy to deliver more. As it was past one am didn't think it worth it.
Proximity to airport - London Southend. NA
Nice pleasant clean hotel. Very close to Southend airport! No problems with noise. Car park fairly cramped and you might end up a fair walk away from the hotel. Staff were very friendly. The room was fairly small but as I expected. I'd be very upset if I'd paid the full room rate! always look around for a discounted price!
I Have never been to a hotel before that had actual duvets rather than bed sheets :) and the total black out blinds were brilliant
Clean and close to town centre
Very good service, quiet and very clean
very comfortable and beyond the standard anticipated at the price. A very enjoyable stay and I will be returning
the evening menu and food were good long walk in the rain from room to dining room!
The room was very clean and the bed was comfortable. The bathroom was clean and functional. The room faced onto a very busy road which was noisy most of the night.
Handy for my then needs difficulty of handling curtains and lack of A/C
Ease of location
convenient location friendly and efficient staff comfortable room nothing
Convenient on-site restaurant Poor sound insulation between rooms
Pleasant surroundings and courteous staff have recommended to colleagues
Clean, pleasant atmosphere, good food, and value for money Not a big issue but the walk to and from the car park when its raining would not be nice.
Very good facilities overall Drinks prices are a lttle on the high side
The restaurant service was relaxed and unhurried and food was very good with generous servings huge bathroom small bath, wasted space
Nice room with good view over the countryside. Staff very friendly and helpful Room over the wedding venue so music loud when we arrived however finished promptly at 12 midnight and did not affect our stay
Friendly, helpful staff, good breakfast. The plumbing in the bath/shower in room 105 needs attention.
A very nice welcoming hotel, friendly bed comfortable & a quiet room evening meal in restaurant was lovely None! Wish there were more hotel like this!
The room was comfortable and spacious.The hotel was pleasant to stay in. The dining and bar staff obviously had some personal differences which unfortunatley was aired infront of guests.
The hotel was very warm and welcoming on a particularly bleak and bitterly cold day. Only stayed one night after attending a function at the hotel, but it was a very pleasant visit. Delicious breakfast before departing.
Excellent access to Motorway network Excessive noise from adjacent room.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Location, ease of acess
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
It was clean and reasonably priced Quilt was a bit small
Only brief overnight stop on a long journey so really not able to comment Very warm
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
Reasonable value for money. Reasonably equipped room. See above.
I was made to feel most welcome by the reception staff, who were very helpful. None
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
it was close to lakeside shopping centre staff very rude
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
Very atmospheric with genuine Tudor interior features
it was nice & quiet for the whole time we were there
Ambience On the expensive side
Everything was quite pleasant.
Rooms a little dated
Restaurant was brilliant
Had a superb six course dinner with the menu chosen by the chef along with 6 matching wines. Lovely evening. It did not have a swimming pool.
old styling of hotel and bathrooms. the rudeness of the staff, over priced, mice in our room, not pleased with how we were treated when we had house keeping walk in on the morning and tell us that they were told that the room was meant to be enmpty!
Evening staff very attentive to needs and accomodating. Good room layout. We stayed as part of a group and booked seperately. Room prices did vary by £40 and the cheaper booking included breakfast. I asked if breakfast could be included in our booking as a 'good will' gesture as we were paying additional £40, receptionist not at all sympathetic, quite patronising and would not make any consession.
the large queen bed i booked a excutive room .with smoking preference,i got a jnr room and no smoking .menu could have had more choice on it for the money i paid .
The hotel staff. We were impressed by the check-in staff on reception, the evening duty manager & service staff at breakfast. All were welcoming, helpful, charming and very well trained. Proximity to the event we were attending at Layer Marney Tower.
very relaxing and enjoyable not enough time to do a lot more in the time we spemt there
Have stayed several times, it is a suitable location for my requirements Could do with a fridge in the room
Sky sports in the room Well kept room Well kept hotel Nice surroundings They could have been a bar menu
At 1:45 am the radiator in the room woke us up making such a loud drilling noise for about 20 minutes. The morning breakfast was not very nice the beacon and sausages were over cooked and bland and we had to serch for someone to top our coffee up
Food in resturant Busy with corporate event all weekend
very polite and coutious staff. Room cleanliness bar food cold be improved.
Excellent facilities, well laid out room Had to ask for a remote for TV, but was supplied very promptly
The facility and the faculties were awesome . Nothing
Quick service Bathroom decor is a little dated and te location isnt highlighted too well in the surrounding area
Relaxing, good facilities and standard of hotel.
very comfortable, easy to find, lots of space, quiet as a mouse. I'd give the food a miss. the staff are great and really attentive but whoever is in the kitchen needs to learn how to cook. One cremated meal arrived which looked like boil in the bag, just couldnt eat it. There were only a handful of people in the restaraunt now I knwo why.
Location, layout , staff friendliness, caring
Had a fantastic massage, had a good dinner and attended a beautiful wedding A little isolated as i didn't have a car
The hotel staff were very freindly N/A
friendly staff, beautiful property, professional but relaxed atmosphere
Room was clean, tidy and to a very good standard Noise.... Had loud noise from functions on both nights dispite changing room.
Beautiful rooms and surrounding grounds. I had no problems at all with my room, but I did overhear people saying that if you have a room above the bar then you wont sleep. Gala's, disco's and Salsa evenings are noisy and stay on til late.
The hotel, staff and location were excellant the breakfast was really nice we came to the hotel for a wedding and everything about the hotel etc could not fault
Poor bar facility outside dining room.Too small, cold and characterless
I did not like the size of the room it was far to small is my knees were touching the shower when sat on the loo. The drains needed sorted as this caused my room to smell and it was far to cold.
Polite staff and good breakfast.
friendly helpful, clean and tidy value for money
The room was a sea view room and very large, bedroom and bathroom very clean, very very close to southend pier and amusements and to the town centre itself bed was hard but that is a personal prefernce and not one that should be held accountable towards the hotel, the noise from the floorboards from the room above was rather loud both in the night and in the morning so not one for the light sleeper
Nothing The central heating didn't work. I was welcomed by a confused say 15 year old boy. there was a birthday party of the 13 year old daughter in the residents lounge. I didn;t get the seaview room I boooked. they didn;t eeven have my on line booking. In fact there was not on redeeming facot.
slept as i was working localy
The historic significance and the hotel's representation of all that is good and traditional about English "superior guest-house" hospitality. I seriously cannot think of any.
The room was comfy, spacious and lovely decor, view of sea was lovely to wake up to Nothing at all
friendly staff. was made welcome. nothing
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Room very spacious Breakfast expensive for what we got.
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
The friendly and helpful staff
The breakfast was really good (a lot of choise), and staff was nice and friendly and the location is very good. was noisy. In front of the hotel were few tables and chairs. Other guests were noisy, and we couldnt sleep.
Staff helpful and welcoming Parking arrangements a disappointment, low shower pressure, slightly shabby decor, noise of heating system from early hours. This would be ok as a 2 star but is a poor 4 star and I cant see how this is comparable to other 3 star hotels in the area.
The nice proprietors
The staff were very friendly and helpful.
The staff attitudes towards visitor Yes our pravcy was invaded twice by the domestic and this really upset me.
The hotel is in a quiet location, close to the beach with parking, staff were polite and the room was clean and comfortable I expected a greater variety of food but what was available was good
Comfortable room and substantial breakfast Bedroom furniture a little dated
The hotel was clean, warm and the staff friendly. The breakfast was outstanding. The location was ideal and we really enjoyed our stay 100% No not at all
Awesome, fantastic, welcoming staff. This extended through from reception to managers who were hard working and extremely helpful. I may well need to stay in Southend again, and would return to this hotel without hesitation. My wife booked this hotel based on feedback from previous guests, and I was not disappointed. It's probably a bit pricey - but in view of the value, I would be prepared to ignore that in the future. You always get what you pay for, and this place is seriously good.
the lake needs a major refurb and not worth the room rates
Nothing really. I don't think I will ever stay in the hotel again. The rooms were really uncomfortable. The beds were horrible. We asked for a non smoking room and had stains of cigars in our room. But the worst part is that, since pets are allowed, you can't really know how clean the rooms and the rest is. When stepping out of my room I found dog durst. You can imagine my shock. It has been the most disgusting experience ever. And the worse part is that the staff was not at all sorry for what happened.
View from window. would of liked nets at window that u could pull across to give a bit of privacy without blocking out view
The hotel is convenient and good value for money Poor soundproofing between rooms
The hotel is convenient for visiting our family and reasonably priced. Decor in public areas is rather outdated and toilets in public areas require updating. Our standard room was well decorated and maintained. Rather short staffed at breakfast time - tables not cleared quickly causing delays at busy times but the 2 staff that we saw worked very hard.
relaxing views, over the lake, water features, not working,(not the end of the world though)
Excellent room ,lovely hotel brilliant breakfast. Set me up for my journey home to Scotland after travelling up through France. I had travelled 450 miles through France, journeyed over the channel to Dover then drove to your hotel all in 1 day. When we arrived in the lovely room I really needed a drink so in the bar I ordered 1 cider and one glass of red wine for my wife. The charge was £6 I handed over a £10 Scottish note and the barman queried this and dissapeared. I told the barmaid I was too tired for this nonsense and I was drinking my drink anyway.The barman returned and said it will be ok. After I went back to the bar for the same order again, the barmaid said something to me that I did not pick up so I handed over another £10 note as this was all I had and was charged £6-50. I hope this was not a surcharge. Very offensive if it is. Anyway I will stay there again as all the other staff especially the breakfast staff were great and I am going to overlook that incident which borders on racial discrimination
Comfort and location
The views of the lake from the room were incredible. Not enough staff we were kept waiting for everything.
Not clean, badly in need of a refurb