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The staff were very helpful. The room was large enough, had a nice flatscreen TV, extremely clean bathroom and good workarea with fast internet. In addition, for the quality, it was very good value for money I really liked this hotel, but for some people climbing three sets of stairs with no lift might be a problem, and it was a bit difficult to get a place to park.
ease of access to the town and area the noise coming from the town square at night
Staff was responsive to our requests.
The location was great, right in the middle of town and close to historical sites. The air conditioning was nice and kept us from any noise outside. I was a little disappointed by the exterior of the hotel but was pleasantly surprised by the room. Very large room and bathroom and very comfortable. Very difficult to communicate with the staff (language barrier). With this being such an AMercian tourist spot I would have thought it would have been different.
Good location, easy parking virtually opposite hotel. Very clean and comfy bedroom. Superb restaurant next door gives 10% discount for residents. Good buffet breakfast even included bucks fizz. The hotel does not have a lift, our room was on the top floor and the stairs were a bit narrow for carrying suitcases.
Clean, efficient and a good breakfast.
The large room was comfortable and very clean. The tv had a lot of channels. The staff was friendly and helpful. The breakfast was very good. I could park my car behind the hotel.
Hotel well situated for our requirements. Staff were very helpful and kind. Room was excellent for the price. Adjoining restaurant was excellent. Will stay there again next year and will look forward to the experience. We liked everything
Excellent location and size of room No proper parking but plenty if you wished to pay
A good base for exploring the Ardennes and this area of Belgium. The hotel was comfortable and the facilities of a high standard. The sister restaurant of the hotel was first class and even on a midweek evening was packed with locals - I'm glad we booked.
Quiet hotel and reasonably good food. On Thursday 22 May on leaving my room to go to breakfast I found that the electricity was off on our floor. I worked my way along to the staircase in total darkness only to find that at the bottom of the staircase a fire shutter was down and I could not get out. No-one responded to my calling and after 15 minutes the lady receptionist arrived for work and opened the shutter door. Frightening !!
The Location, lovley building in a beautiful town. We were doing a tour of the Battle of the Bulge and this was the ideal base. Very few English speaking staff, however what did I expect in rural Belgium? The freindly staff tried to be very helpful but there was a general communication problem. I would not recommend this Hotel unless the guest could speak French or was learning the landguage in which case I would strongly recommend this Auberge experience.
the location, the wireless internet, the food, the staff are wonderful! the price is a little too high for what you get
location was good, dinning for hotel guests was very nice.
The place - in the centre of the city
Nice quiet village with hotels own parking Put next to a room with a baby screaming all night
Was better when I stayed at the overflow hotel: Hotel de Postes Very noisy on Friday night: big disco in town centre. Bed was too small and too soft. Very uncomfortable, especially for a 4 Star Hotel!
It was a pretty place The attitude of the staff was not welcoming, in fact it bordered on rudeness. .
Food in the restaurant both for dinner and breakfast was excellent and staff friendly and helpful The room was very basic - certainly not 4 star - not even a box of tissues in the bathroom. Lounge chairs downstairs were very uncomfortable - poor quality with little comfort
Cosy hotel. We used the outdoor restaurant and experienced that we did not get what we ordered. However, it might be that language difficulties (the waitress a non english or german speaker) and consequently we did not communicate well. From an international view ithis language problem seems rather strange.
good location, clean room, thigs to do for the kids
lack of air conditioning or ventilation without opening the balcony door which suffered from street noise.
Lovely apartment. Very friendly staff and the Taverne has great food and a wonderful selection of beers. Please be aware that if you are male and want to use the poole boxershorts are not allowed.
The hotel staff was very friendly and helpful. It was a short 5-10 minute walk to the downtown square. The city was beautiful and it was very scenic. We asked for a double bed and ended up with two twin beds. We just decided to push them together to make one!
location,parking and views.
Very spacious since we were only two in a possible six person apartment. Proximity to town center good. Price excellent Access to bath on bottom floor difficult at night. The multi-bedroom apartment is best for family holidays.
Nice facility with plenty of room and activities for the children. Walking distance to downtown. Free on sight parking. Staff spoke very little English making it difficult to communicate. This is also true of most of the town. Unless you speak French, it may be difficult to get by. Additionally, if you plan on swimming, bring your Speedos. We were asked to leave the pool area for wearing swimming trunks. My children were disappointed, but not enough to wear tight swim wear.
Very clean, good stop off point
Great value for money. Lovely balcony view. Wifi was fast. Feels a bit like a holiday village. The 4 room apartment was a bit noisy from the road traffic and people playing football, even with the windows closed. Good muesli bowls were missing in the kitchenette, otherwise it was complete (bring your own salt, oil, kitchen cloth and dustbin bags though). There was no flat-screen TV as brochure said, but a normal TV. Location was 10 minutes from city center, so not entirely in woods.
The food was quite good. The location allowed for a quiet night but it was only a short walk into the town center for "noisier" activities. No air conditioning. We were originally booked in a room on the third floor facing the sun in the afternoon. The room was a furnace when we walked in and the air conditioner was hopeless. We asked for another room and moved. It too was uncomfortable but it was on the second floor and on the morning sun side. We were able to keep this room cool enough to bear it. Also, the rooms are quite small. I would not stay here again in the summer.
Very pleasant stay. The accomandations and service are excellent as is the food.
Nice hotel with a good restaurant. The location was very scenic
The location is nice, just outside Houffalize (walking distance) with good parking. The owners are a nice and open couple who speak French and Dutch. The rooms, and facilities are adequate. The restaurant is excellent, we had a couple of great diners. I'm almost 2 meters (6 feet) tall and a bed is quickly to small. Although a 2 meter bed should suffice, having a board at the end limits my movement.
The Restaurant was excellent, great food at very reasonable price.
They had family rooms with a separate bedroom for the kids. The location was quiet and pretty near a stream and forest. The staff was brusque and borderline rude. The restaurant was very pricey; clear vegetable soup was 8 euros. When my husband asked to borrow a corkscrew for our room he was answered rudely, the woman gave him the corkscrew but made a point of saying she had the right to charge us to uncork. The staff didn't seem happy or welcoming.
fairly quiet location in the countryside. peaceful picnic area with flowing river stream nearby, ample parking lot for auto, an old and creaky building with an ill fitting door that would not lock, the loo down the hallway, and vastly overpriced for value received.
Simple, clean, unpretentious comfort. Friendly. Rather slow service at dinner
Cosy family atmosphere
We had a pleasant stay at Hotel l'Ermitage. The service was good and the food was excellent. I would recommend and would we stay there again.
We very much enjoyed our stay. Ate at the restaurant both nights because of excellent food and ambience. Enjoyed the bar and really liked the staff.
The proprietor welcomed us very warmly and gave us a choice of rooms. We chose a room with a spectacular view over the river and castle. Dinner was superb (especially the smoked wild boar) and breakfast one of the best continental breakfasts I've had.
Excellent location , beautiful view, clean rooms, nice food and service
The host and his wife are very friendly and speak many languages. They're also excellent cooks (we had two great dinners)! The hotel has a nice lounge with a view over the river and La Roche. Breakfast is more than complete with crispy fresh breads, juice, boiled eggs etc. We can absolutely recommend this hotel. We didn't mind, but the wall between our room and the next apparently is rather thin, and therefore not very soundproof. Other sections of the hotel may be better, we don't know.
The food the owner is an excellent chef and the dinner menu was interesting and the food delicious. A very pleasant surprise. The hotel is a certain sort of antique style. It would not appeal to those who like something modern. There were blankets on the bed and we prefer a duvet.
Excellent breakfast in a lovely dining room with a good view overlooking town. Friendly service. Evening meal menu not very extensive and quite pricey. I'm sure the food was excellent, and the setting was superb, however, I do feel there should have been the possibility of eating in the hotel without spendong a fortune!
Our room was at the very top of the hotel. We had to carry our luggage up a narrow staircase. No elevator. The emergency door was marked to remain open, but it was locked at all times except when we brought in our luggage.
The position of the hotel with fantastic view, the breakfasts and helpful staff
The view and the nice breakfast Douche was without a curtain
Personal care from the owner made this a do again. Rooms rather basic but breakfast were memorable. Views of castle and town were excellent.
Personal service steep stairs
the hotel advertises a good rabge of facilities & all year round entertainment, but when we arrived the pool was shut and only open till 5pm the following day. too early for us! no coffee or tea in rooms and none available to be brought due to staff shortage. The bar and restaurants were shut for the winter and the only room open was the breakfast room. The breakfast was incredibly poor and when asking to see the menu for the evening we were told the only choice was Lasagne!! saw three staff members for the time we were thereand they were very unhappy people, Had to drive twenty frive mile round trip to Bastogne twice to eat in the evening when we were very tired, Not recommended.
Swimming, kayaking no
Assumed all meals were being taken at hotel and charged accordingly. had trouble sorting it out. Also had trouble trying to settle the bill the night before an early morning departure. However they did let us in the end. Tip if you are booking more than one room use seperate bookings, I had to pay for both rooms they would not split bill.
Big rooms, very quiet. No internet access in rooms.
we liked almost everything! large breakfast area, bit institutional
dinner was great and the facility was AAA quality the way the red headed lady treated me on arrival and later times whem questions were asked her. terrible personal attitude
The rooms were very nice, clean, and we enjoyed the balcony. Hotel services are not well explained. For instance, the meal reservation arrangements and options, if any, were not explained when we checked in... When we attended the resturant, the arrangements were made for us there by the dining staff. But then we discovered that those meal reservations then did not allow us any flexibility in case we might decide to eat out on the town. One evening, a couple in our party did not eat there because his wife could not eat veal. The hotel staff offered no other memu and said that we would be charged for those meals anyway. Is this the only way you provide/serve meals at the hotel?
Very nice place to stay, but they need to place a few more road signs to direct you to the hotel not a thing
Great price! Excellent breakfast! Receptionist spoke english making check in and out easy. Some language barriers still remained in other facilities of the hotel. 08-10 check out time too early. 1600 check in too late.
We were very pleased with the hotel, the staff and the restaurant and the bar. The hotel is situated in beautiful surroundings and Hoffalize is a very nice town. An exellemt base for a visit in the Ardennes.
La Pommeraie is a very nice small hotel in the middle of beautiful Belgian countryside. House is old, but very well maintained & decorated, rooms are clean. Owners were very friendly & helpful, breakfast was tasty, especially home-made jam :) We really enjoyed our stay there. Stairs were quite steep, as in many old houses, but not a big deal.
Very friendly and welcoming. Good food.
Very good None
The room, the breakfast and the dinner. I´d like the staff, they were really intrested of our stay and very helpfull.
We used La Pommeraie for an overnight halt - but wished that we could have stayed longer....
A great place! Charming, comfortable, clean, very friendly atmosphere.
Hostess very friendly. Room comfortable, nice view over garden/countryside. Small shower. Evening meal at extra cost very reasonable. Shared toilet. Basic breakfast, no choice.
The friendlyness of the couple who were running this hotel was hartwarming. The room was cosy and clean and the breakfast was also very good.
The size of the room was good and the fact that there were cooking facilities and a fridge. We did not like the fact that there was old bread in the breadbox and food in the cutlery drawer. The table cloth was dirty and the bedding was clean but very old. The meal offered for the evening was supposed to be typical Ardennes and it was not. The owner tried to charge us more for the meals than quoted and tried to insist that it was usually mandatory for to eat in the hotel.
Lovely room, lovely village and countryside, friendly welcome.
a simple and quiet hotel located in the middle of the Ardennes, run by a friendly relaxed but efficient Flemish couple; a reasonably large room with an up-to-date bathroom. needed help from friendly villager to find hotel in the dark; meal was basic
Very clean. Food is delicious, breakfast is more than enough and staff is very friendly.
Thw hotel was in a lovely location with lovely views form the hotel. The whole hotel was clean, bedrooms were spacious and comfortable. Breakfast was very nice.Hotel even served breakfast early so that we and other guests could ride cycle event on Saturday. Not a bad point point but could do with sign on road to show where hotel is.