Homewood Suites by Hilton Cleveland-Beachwood

A good place but needs better room availability fo

I thought the breakfast was about average for the industry these days, the staff was better than average and that made it better all around. The room was nice and comfortable. The location was close to freeway access which helps in many ways and it was not so close that you heard the noise from the freeway. The staff tried to do make my visit a pleasure, even though the room was not as expected for a paraplegic to use.

I am in a wheelchair and have been for over thirty years now. On the 11th of June I called the hotel directly because I received an email from them stating that my hearing disabled access room was ready for me. Since I am a paraplegic, I am going what the heck, so I called and explained why that did not work for me. After waiting on hold for about ten minutes I was informed that they had mad a chance and that my room would have a roll in shower and was on the first floor, When I arrived the room I got was not wheelchair accessible and was a hearing disabled accessible room. I fell twice during the week trying to get onto the toilet and that added to my pain.