Staff is great, excellent service. Always make you feel welcome and I have always received great service at Beachwood location
James was amazing! The check in/check out process was smooth and seamless. Would definitely rent here again if needed.
Great experience. Ron, who’s been with Avis for 40 years, checked out the car to me, and his son Braden checked me back in. Both were consummate professionals and very personable.
Cons:
Car smelled like smokeThe clerk was cool, but that was about the only thing I wouldn't complain about. First, doing the renting through the app was terrible. I ordered the $11/day insurance along with the rental, but when I placed the order, I got a message that said the rental had been done but they couldn't and didn't add the insurance. So, I got the insurance at the counter for $15/day, only to find out that the insurance HAD BEEN PURCHASED. I paid MORE for the insurance at the counter than I did for the insurance through the app. It was too late to change it, so I had to cancel the insurance that would have cost me less. Then, I used my zip card to make the reservation, because I wanted to break up my payments. When I got to the counter, the card didn't work, so I gave my credit card to hold the charge and THEY USED THAT FOR THE PAYMENT INSTEAD. I get the car and it looks like it's been sitting in someone's driveway under some trees. Little dead leaves and grit all over it! At least the interior was clean, but it was too small. My knees were scrunched the whole time. I adjusted the seat back as far as it could go and my knees were STILL scrunched. On top of that, I turn in the car at 6 p.m. as per the reservation. I find out the next day that I've been charged for a whole other day. Thank God that when I called, they immediately corrected it. But I'm skeptical whether I'll use their services, again. Needless to say, this was an all around horrible experience. Fix it so that there is no glitch or confusion with the insurance going through with the reservation. Have the car rinsed down before handing someone the keys. Have a more consistent system that recognizes different methods of payment both online and at the counter.
Let me change drop off location, no problem or fee.
