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Pleasant and helpful staff. Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
We had a good time. Great view, such a comfortable bed! The additional 30.00 for one night parking.
clean, friendly staff, nice central location had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
The hotel itself has a super cool environment and the building is spectacular... until you go in the room. This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
Nice atmosphere. Great location in town.
The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance. First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay. Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
Staff was super friendly.
Staff friendly n professional, elevator wouldnt take us to 12th floor only to 10th floor had to take steps up too room to unload bags. Had to go to front desk and ask why elevator would take us up to correct floor. Also drinks at bar for two beers 12 dollars pricy,and heard motors running outside room all night
Location,staff Very small room
Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay Nothing. everything was great!
We enjoyed the location. Also the lobby was decorated beautiful for Christmas. To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Comfortable bed and room. Decently clean. Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Distance to elevator from check in was a severe problem for my wife.
The staff was wonderful. The rooms were outdated. The bed was not confertable. I have stayed in nicer hotels for less.
Delicious cookies! Friendly staff. Clean facility. A/C unit was noisy & woke me up several times. Rooms are not soundproof enough.
Room was quiet as I requested. Location difficult to find. GPS, etc. no one knew where it was. You need to know the address of the fitness Ctr in front of the hotel to find it. After spending 1 1/2 hrs on the road from Airport bar closed before our eyes.
The staff was very nice and helpful. My room was comfortable and clean. All and all I was very happy That the hotel didn't have the option for a hot tub suite. Other then that everything was fine.
Clean and cool. Like the modern decor Room lighting was very harsh.
From the greeting when we arrived, entering this fabulous room that I loved!!! It was such an awesome experience. The shower doors made a lot of noise opening and closing.
Modern decor, great price and very friendly staff. No complaints. Only stayed one night, but didn't have anything that I didn't like.
Shower head noisy Blower for AC vibrated and was noisy
The check-in clerk was very friendly & welcoming! Our "suite" was actually just a regular room with an added several feet of sq. footage - with a sofa..
The room was spacious and very comfortable. Couldn't get a complete receipt for the room upon check out.
Absolutely loved the beds, the fact that you saw cleaning staff working and as a family we really enjoyed the pool and the breakfast that was provided in the morning (different both mornings we we're there). When we first arrived at the hotel, we were greeted with a wonderful front desk clerk who was very friendly and very helpful and the hotel was clean, bright and well maintained. We really enjoyed our stay and will definitely put Hampton on our list of hotels that we would return to.
The place was clean and comfortable with a higher end business vibe. No complaints.
Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed. Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
Cleanliness and layout of rooms. No breakfast included with stay. No garbage can in bathroom or recycling in room period.
The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing. The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons. I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable. The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
Front desk was very friendly and quick to get us checked in and out. Parking was very expensive.
amenities, proximity to points of interest, great adjacent restaurant lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Fitness room great! 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad. 2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
Pool stay open late No
I liked that it was a suite hotel with separate sitting room. It was very loud. There was a wedding going on across the atrium and it was way too loud! Asked to switch and there were no open rooms. The hair dryer was missing.Breakfast was not ready on time
I got away for a short hiatus and was so pleased with my accommodations. There are several sitting areas in the lobby area where I was able to relax and read. Will definitely go back.,
Clean, modern renovated lobby and rooms. Great breakfast. Noise in the cavernous lobby can be annoying when there are many people gathering there.
I was very pleased with the complimentry hour and the free breakfast in the Morning. Chef is by far the best and very welcoming. I look forward to coming back. I was not pleased with some guest, but hey what can you do.
Rooms are spacious and clean. The bed and pillows were comfortable. They don't gouge you if you're traveling with a dog. The staff is friendly. There are free cocktails during the week and the breakfast is way better than the standard hotel breakfast. No
Breakfast was nice Did not like that when I went out the side door of the hotel to get something from my car that I couldn't get back into the hotel without having to go to the front of the hotel and walk all the way back to my room in my nightgown
This guest did not leave comments about this hotel.
The king deluxe suite was very clean and spacious. The atrium is decorated very nicely and I love the variety of selections for continental breakfast. I had a horrible experience at the hotel's bar. I asked the bartender for a drink at 10:58pm (closes at 11pm) and she told me sorry we are closed. She then asks another couple if she could get them a drink Guess my business is not appreciated
CLEANLINESS POLITE STAFF NO
This guest did not leave comments about this hotel.
Staff Was Outstanding, Room Was Nice, And Breakfast Was Delicious
Good place to eat right next door so you don't have to drive far Remodeled was nicely done Remodeled but wallpaper falling down in areas and popcorn ceiling peeling off in the bathroom Cleaned up with a nice remodel but the low ceiling reminded me it was still just a shinny Clarion Hotel
Our room was incredibly comfortable and relaxing. Some of the best rest I've had after traveling for 2 weeks. The location made it confusing for an out of towner to access chagrin road. Right turn only at intersection??
The staff is exceptional; the breakfast is very good. They provide a light dinner Mon through Thur.
I thought the breakfast was about average for the industry these days, the staff was better than average and that made it better all around. The room was nice and comfortable. The location was close to freeway access which helps in many ways and it was not so close that you heard the noise from the freeway. The staff tried to do make my visit a pleasure, even though the room was not as expected for a paraplegic to use. I am in a wheelchair and have been for over thirty years now. On the 11th of June I called the hotel directly because I received an email from them stating that my hearing disabled access room was ready for me. Since I am a paraplegic, I am going what the heck, so I called and explained why that did not work for me. After waiting on hold for about ten minutes I was informed that they had mad a chance and that my room would have a roll in shower and was on the first floor, When I arrived the room I got was not wheelchair accessible and was a hearing disabled accessible room. I fell twice during the week trying to get onto the toilet and that added to my pain.
lovely accomodations, indoor pool fun exhorbitant nonrefundable fees for pets
Location was perfect Had no dislikes
The staff was very friendly and exceptionally helpful. All questions were answered above expectation. Room was outdated. City side drapes did not close, let in lots of light at night. Overpriced for expectation, but not for location.
Location Very strong air freshener in the room, almost to the point of overwhelming.
The staff was incredibly friendly and helpful. Had to walk through lobby to get to pool.
The location opposite Progressive Field was superb. I went there to watch the Cleveland Indians baseball team. Apart from that the room was extremely clean, the bed was comfortable, and breakfast was great too. It's a pity that my stay was so short, but Cleveland is a nice city, and I was impressed with the whole place. Can't think of anything I didn't like.
The staff was very friendly and helpful. The room was a very nice size and had everything we needed. Parking fees were understandable considering the location. Beds were comfortable. There was no fan in the bathroom. Not a huge deal but hard to get ready when everything is fogged up and you can't open the door cause the others in your room are sleeping! Could also hear the people in the next room coughing up a lung through the bathroom vent...not a pleasant sound first thing in the morning but obviously not the hotels fault!
Great location, great people, and great shuttle service. Parking lot should have been compt.
Location to Progressive Field and downtown area. Staff was very nice and helpful
The location was great, just a short walk to Quicken Loans Arena. The staff was friendly and the hotel was clean. Very comfortable beds. Parking was expensive and should have been included. We had dinner in the hotels restaurant and the food was good but the seating was too close to the doors, we were freezing the whole time.
Liked the location next to Progressive Field. Older Hotel, but was kept clean and easy to get to. Parking in the back. Only 1 choice for breakfast, all you can eat for about $12. Tried to get a drink at the bar after an Indians gamed on a Sat. night, only 1 person working the bar and no waitresses. The bar was mostly full, but we sat at a table. Asked for a wine list at the bar after being ignored waiting to order a drink. " Didn't have one and the wines are right there", pointing to a shelf in the back. Of course we left. She wasn't getting our business there. Another couple left without getting a drink before us too. The bed was soft and lumpy and uncomfortable and the pillows were too soft. I'll stay somewhere else next time.
The manager on duty was accommodating and kept her cool in the midst of the problem. The room was comfortable. They oversold themselves, even though I only made the reservation on the way from the airport. Took a long time to sort it out. I did eventually get a good room that was comped.
Complimentary refreshments in the lobby. Great cookies, coffee, tea and water. After walking around the city its wonderful to be able to grab a quick bite and drink upon entering the hotel without having to dig for $. Staff was friendly and more than willing to help. Pool and spa were also great. Lobby couches were worn out, hotel shuttle was limited.
The room was lovely. Included fridge & microwave, comfy beds, clean modern decor.
It was comfortable, clean and the staff were outgoing and friendly
They couldn't even give us a printed receipt or an email receipt. That's why I rated them as merely OK.
Location and quality of room. On morning of checkout, stepped out of room to retrieve something from car, and was unable to gain access to room without the assistance of front desk. Key to room no longer worked. Have stayed at this hotel in the past but never experienced this.
This guest did not leave comments about this hotel.
My family and I enjoyed our stay and look forward to returning in the future.
Comfortable spacious one-bedroom suite Guests coming to breakfast in their pajamas.
This guest did not leave comments about this hotel.
Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options. First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay. Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd. I like a firm mattress - it was ot
Location very good close to everything that walking distance ? very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.
Great location. Nice breakfast. Comfortable room. No easy access to evening meals. Price of daily parking.
The cleanliness of the entire hotel as well as my room. Breakfast was a plus! The frown on the front desk lady, she wasn't nice at all. The night one
It was a nice place close to where I need to be cost of room was good also was the breakfast Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing
Very friendly staff, clean
nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake. Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.
Close to rock hall and bars No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous
We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.
The mattress and pillows were very comfortable. The staff was very helpful and friendly. Ice only on even floors
I enjoyed the overall cleanliness of the hotel, location, and hot breakfast. There was an incident with their computer system I'm assuming. The first day within the first hour of being in our room laying down, someone literally opened our door with a hotel key. They apparently doubled booked our room, so someone came in and that was awkward nonetheless. Then on the second day I noticed my card was charged for a full night stay when I had already paid for the hotel in full! I know they put holds on your card for incidentals but not for a full night stay. I wasn't even worried about the money, you just shouldn't have to deal with that kind of stuff while your on vacation. Its called vacation for a reason! So that was a mess and I had to sort that out. I must say the front desk lady was very helpful and polite in helping me with the situation. But its a little odd how the front desk manager didn't even contact me or apologize for the situation. ..especially when they have to authorize those fixes. I wasn't offered anything for the inconvenience and it was a little stressful, which it shouldn't have been. Very doubtful I will book there again after that.
The breakfast staff was friendly. The room was on the shabby side. Strange bathroom. Odd pillows. Damp and sketchy carpet. And an inexplicable charge for $1.08 added by the hotel. I cannot believe that this hotel had this Kayak rating. I will not put much stock in them in the future, nor stay at a Clarion property.
The staff was very friendly and funny, no fear to joke and laugh with you, very polite. Room was very clean and beyond expectation. Check in and out was fast and easy
Breakfast choices. Took way too long to check in.
Location and bed Wait to check in
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
Comfortable and easy
Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.
We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Check in and check out were fast. Everything was clean. They make staying there hassle free.
Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium. This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
The breakfast that was included was phenomenal.
The staff were extremely gracious and tried to meet all needs. Not just the front desk staff but everyone we encountered in the hotel. They were a pleasure. The "systems" at the property did not work smoothly. Check in BASED ON RESERVATIONS THROUGH KAYAK did not work. The reservation THROUGH KAYAK was not accepted by the property's computer, despite print outs of the reservation information. It took more than 40 minutes to straighten out. Eventually, we told the staff to just check us in instead of having us stand around in the lobby and when it is straightened out, tell us. Another system that did not work well was room cleanliness -- this should be a 'checklist' task: before a room is logged as cleaned and ready for a new guest, someone should check to see that the towels are clean and all appropriate supplies are present. Something as obvious as a missing box of tissues -- an empty holder is not hard to spot. Then, when a guest asks that it be replaced, there should be a flag on the request with a system to ensure that the task is completed. It was not. The same with the facilities. The exercise room was missing items marked as present, such as clean ear-phones. The exercise bike was broken but not marked as such, suggesting no one on staff knew about it. These are all minor points but this is a facility that should not have these issues. They are minor but also very easy to address.
No finish my stay at the hotel . Was therty .sucio el baño.towels every bad
They helped me arrange to have flowers there for our anniversary and if we need to stay somewhere, we are picking this one again. Tv in the room was a little old.
Friendly, helpful staff. Wood floors. Clean. Nice decor. Delicious restaurant. Convenient to Cleveland Clinic & Museum of Art. Comfortable bed. My husband loved the shower head. Our door opened into the hallway, with slope. No inside chain on door. Bedside lights too bright and not over bedside table. Not much counter room in bathroom.
Every staff member smiled and were sincerely friendly (from Maintenance, Valet Reception and everything in between. The Canopy Restaurant was Excellent; Servers' Julia and Paloma were fabulous at their jobs and very nice women. Having to spend long days at the Cleveland Clinic with very ill daughter this was a great place to come back to and have dinner. Prices very reasonable. My husband commented that The Tudor Arms Hotel, a ,Beautiful Historical Building, was a real find. We ate in the restaurant each night and was great to see the same people. Had to have a hotel close to the Cleveland Clinic and this was the 3rd closest with better rate than the other two. The rate was a little high having to stay for a week. I booked 1st part of week and rebooked for rest and they waived the $20.00 a day parking fee for the first booking as we had a patient at the Clinic; did not waive for rest of the week. We arrived on Sunday early evening and our Flat Screen TVs had no digital signal and they could not be fixed or replaced until Tuesday. My 80-year old mother was with me at the time and although our Junior Suite (Handicap Accessible) was great, having 2 not-functional TVs was a real problem for someone spending most of the time alone.
Loved the rooms and comfort of the bed. Enjoyed the services provided. Did not like that there isn't much diversity in the staff.
The valet staff was amazingly friendly and polite. The room views were so-so. We kept finding long black hair around the room (my hair is short and dyed red, his is short and light brown). The shampoo/shower gave me dry scalp.