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The staff where very freindly and helpful No Complaints, I will be back in Hamm in Sept and I look forward to staying at your hotel, I will also bring others along.
Room was very nice, staff was very helpful. Pool was not heated so it was a little cold
Silence of the room at nights Internet was charged and expensive
friendly staff, terrific breakfast, very spacious rooms, great sauna and pool facilities. Also convenient and central location. The bathroom decor - a 1980's brown - starts to look a bit dated now.
The staff were very friendly and accomodating
Excellent location right near the city centre. Having to pay separately for parking. Previously when I used this hotel parking was free.
everything reception should have been better informed regarding tv in rooms as we wanted to watch the football, we tried to find somewhere outside the hotel to watch it with no luck on returning to the hotel by chance we discovered the game on the premiere channel this is not a complaint just for future british guests who love football !
The staff were very pleasant and forthcoming,I especially liked the restaurant,the variety for the breakfast buffet was good and the staff again were very helpful. I think that it was a bit over the top to be asking for payment for the Sky T.v that was available in the hotel.
friendliness of staff, reception area spacious and welcoming. bedrooms and corridors very smokey, this reflected in the curtains and decor, a great pity, otherwise we would stay again, if we would recommend we would point this out.
Big room, restaurants and shops in walking distance! <5 min walk no coffee maker available at the room
Whilst the breakfast availability was excellent, the restaurent selection was very provincial They came to clean the rooms too early (0930) and expected you out by then, we were harrassed on both mornings
Central in Bad Sassendorf, walkable to shops and spa. Good restaurant. Excellant breakfast. Currently (Jan 2010) being refurbished. Once complete should be very good.
walking The beds asked for double they pushed two singles together.Lovely location but for older couples very quiet and lots of clinics in the town .It looked like its the place Germans go to pass away.
The major part of the hotel is undergoing refurbishment but the staff were extremely helpful and eager to please despite the inconvenience of temporary facilities.
breakfast is good.staff is very good.
It was very clean and welcoming. I would deffinitely go there again.
breakfast was very poor
We chose this hotel in order to rest a bit during our journey through Germany. We (especially our kids) were very tired when we arrived but the staff was friendly and everything in the hotel was well organised. They serve excellent dinners (including a menu for children).
The staff were excellent and very friendly and helpful. The resturant was very good both for breakfast and evening meal with excellent food and choice and the sun deck was a pleasant place to while away a couple of hours in the evening. The gym and spa facilities are adequate. I have stayed in a number of hotels in nearby towns which are not as good as this hotel despite costing 3 times as much as the Konig. Wi Fi in the rooms but I can live with that.
A very comfortable room with modern facilities.Dining was excellent..staff most attentive. Nicely located in Town Centre.
Very quiet location, beautiful rooms with good beds, trendy bar and restaurant. nice wellness area. There was a gym, but the number of machines was limited
The food was excellent and service friendly. Very relaxing hotel. All very clean and tidy. No way of plugging the sink when a wet shave required....other than with a bit of paper.
Good friendly staff in all areas, made effort to make you welcome.Room was very clean and comfortable. Eating in the bar area was social and whilst food was good the menu was limited. Limited number of parking spaces means using public parking within 50mtrs. Sat-nav could not pinpoint location, pick a street address near hotel other than postal address.
Hotel and Restaurant Staff most friendly ! The room (design, but also cleanliness), peace and quiet. Excellent sauna facilities. Food in restaurant not the same high standard as hotel. Difficult to get to using car GPS, but we were warned.
Nice friendly staff. Good breakfast. Free parking. Close to city center – 10 minutes walk. The hotel had free internet (WLAN) in the reception (not in rooms), but it did only work occasionally.
Closeness to town centre, and easy access
Convenient location. Quiet rooms. Spacious breakfast area. Soap was not replenished, even after we reported it to reception.
Sunday night was band night and it was very noisy. Other guests in the bar were very noisy plus it was so hot that you had to open the windows to try to cool t5he room accentuating the noise & traffic problem. No aircon available or fan offered. Temp 30+ cent.On a cooler week day it might have been better.
Do not take any notice of the outside of the hotel..... it was and is a lovely hotel. The staff are very friendly and trusting, they advised us to stay in the older part of the hotel because although the rooms were quite as nice as the others, it was cooler!!! She was right especially in 35 degree heat!! Fantastic location - straight through the 'wall' and walk into town approx 10 mins. Breakfast very adequate...... lovely. Would stay again.
Good parking facilities, very close to town without having to navigate inner road system; hotel owner very helpful and friendly. Used by bus trip but would not consider this to be a major negative.
The surroundings were very peaceful and quiet and the hotel was quiet. They did not have the facility to pay by credit card as their machine had broken down and we had to pay in cash
Felt comfortable , the staff were very helpfull No coffee facilities in room & no bath only shower in room
Very near to the historical city centre. We liked the breakfast. Small room but comfortable. No.
The Hotel staff were excellent and I thoroughly enjoyed my stay - shall certainly recommend it. Many thanks for contributing to a great holiday No
Very good hotel, exelent rooms, good food, helpful staff.
We arrived , ate and slept after a business meeting! NO
The Hotel is a traditional German hotel, with friendly efficent staff, clean room and a lovely courtyard bar to sit in in the evening. Food is good whilst not adventurous. Good if restricted selection of wine. Exellent treatment of our 2 boys. We took our 2 dogs to our room and everyone was fine about that. The town is a beautiful old walled town and lovely to spend time in. The lift got stuck (with us in it before dinner) and the wine list was constrained to wine by the glass the evening we dined - without explanation. Strange particularly in view of the wine outlet which we discovered was owned by the Hotel the next morning.
Well suited for elderly German couples, who enjoy good wine, and do not mind much else. In certain need of renovation. Ask for an advertised swimming pool and you will see a concrete covered whole located in a dark basement - a positive horror movie experience. If you come from a city of mid-quality restaurants, the famed Engel menu will not enchant, while the terrible smell from the kitchen will accompany your stay. There are much nicer restaurants in the village for a quarter of the price. An extra soft bed is an interesting addition to all people with back pain.
The room is spacious for our family (2 adults and 2 kids). There are ants in the room.
Modern, close to amenities, great breakfast.They have a nice bar/restaurant and a beer garden. We had difficulty connecting to the wireless internet and staff did not or could not explain what to do. Wanted to use the bicycles and was told by the only employee we could find that they did not have the key to unlock them.
A very friendly relaxed hotel. Staff were helpful and polite. resturant was excellent, with good quality value for money well prepared and presented food.
The hotel is located in the area of nice nature, surounded by parks and clean quiet streets. No traffic noice, easy to find it. For my work with computer I need connection to the nettwork. I was not able to connect to the wireless nettwork.
Food was excellent
The friendliness and cleanliness of the hotel No, it was all very good indeed
Good accommodation as described
Courtious welcome on arrival, Very clean, well organised, relaxed arrangements for breakfast. There was nothing I disliked, but I do look forward to when all hotels are smoke free.
Warm, and friendly, clean and welcoming Tea/Coffee making facilities in the room.
The hotel was in the heart of the town it was 34km from the airport and only way to travel the hotel was by taxi
Clean, convenient for the old town and easy car parking. No
The restaurant, the comfort in the room the room was not non-smoking as requested
Friendly, attentive staff
The restaurant ; it far outweighs the rest of the hotel. The food and service in the restaurant were every bit as good as thirty years ago! The room, although comfortable and spacious, was not very good value for money.
The food was excellent and the service even more so. The staff were very attentive and very well trained.
I did a little family research, relaxed after some work elsewhere, and purchased a few gifts for family. I found the hotel was a great place to return to as the staff were very warm and welcoming. No.
Final room allocation was excellent. Prompt and attentive staff. Excellent location. Initial room allocated was below standard expected in terms of size and facilities. However quickly re-allocated when matter raised with staff.
the cosy and romantic german authentic side. hotel with spirit.the igh quality of the "rote Grütze" at breakfast.