Bensheim Hotels

Fast check-in and out procedures, helpfull personel, good brasserie and breakfast The bathroom is to dark and has no mech.ventilation. There is no parking garage and my car had to stand on a parking lot with trees resulting in stains on the whole exterior, although the car was not parked below a tree.

The food in the hotel restaurant was terrible. The hotel allows pets :-( In the room next door there were some dogs left alone. Barking all night. Reception did nothing much about it.

reception the surface of the room was big enough but the srface in which you could stand up was very small and to go to the room you have to go through spaces that are in course of renovation and for sure there were other rooms available than only those just under the roof

It was easy to find your way in the village and arrive at the hotel. Enough parking space available. Breakfast was good. I stayed at the 3 floor, very poor quality on stairways and hall.-

hot in room- no air-conditioning

clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(

It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.

Located near Lueisn Park and the staff being freindely and very helpful No

The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new

There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).

garden area to relax in. good place for children. tea and coffee facilities in each room

location, friendly staff no tea/coffee making facilities in room, no jugs of water in room, sauna/steamroom not working, one bicycle which didn't work does not make a gym, would definitely not classify it as 4 star hotel.

Location Air conditioning not working

Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.

sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!

Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful

In general OK No gym at the hotel, a bit difficult to park

Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.

Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum

Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.