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Quality of the towels could be better
Very comfortable and clean and warm room. Friendly and attentive staff.
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A very comfortable country hotel A large coach party absorbed much of the staff attention at dinner and breakfast.
everithing was on the high level
Large room and good restaurant with friendly staff.Good breakfast.
Cleanliness and big quiet room. Very good breakfast. We discovered with pleasure the center of the old Limburg and the multiple italians restaurants!
Beautiful historic City
Convenient to town centre Poor value for money. Bar area uncomfortable Lift out of service Breakfast choice limited and expensive.
convenietly placed for the old town, with a good range of restaurants Lack of restaurant facilaties
availability of a smoking room, quiet and comfortable room Wrong telephone number provided, it was impossible to call the hotel. Name of the hotel on the building was not Arcadia, but Tulip, there was no explanation, I circled the area three times before somebody told me it is the right place. If not for the geographic coordinates used in sat-nav, I would never find the hotel.
Close to the old town of Limburg. Free parking. The price of the breakfast is excessive.
Ease of finding & parking: close to town.
Nice hotel with fair price Breakfast too expensive (15 EUR per person)
Friendly hotel ideal for families very close to the centre.
Staff were very helpful
The area for dining in the hotel was extremely noisy with loud singing and general noise which at times was rather intimidating. The staff made no real effort to keep the noise in check.
Convenience of hotel location, standard of facicities and friendliness and politeness of the hotal staff
Very friendly staff; good value for money hotel. -
Cleanliness, cancelation poclicy, and helpful staff. Wireless Internet is not available freely, and it is far from any avaiable restaurant.
Am a regular visitor to the hotel, 1st discovered it several years ago and I keep going back as I have never had a bad experience with it. As always on this visit my room was clean, spacious and comfortable. Staff were as always polite and friendly and the inclusive buffet breakfast got me my days off to a good and tasty start.
We liked the convenience of having the castle to explore, a restaurant with views, and our room in close proximity. The free parking was also an added bonus. The view from our room was beautiful! The king bed is actually two twins pushed together. Not to mention, the bed/s were not very comfortable unless you like a hard bed. You are definitely paying for the castle aspect because the rooms were average.
Excellent Location. Clean comfortable rooms. Friendly staff
We appreciated every part of our stay, beginning with our arrival. Although we arrived well before the regular check-in time, the staff found us a room that we could have immediately. We were first afraid that this new room in the villa would be less desirable than the room we reserved, but we were pleasantly surprised. The view of the Rhine from our balcony was superb. The view from the dining room with its wide windows was also great. We reserved a table for dinner and were surprised when the hostess led us away from the window area. However, we were given a table in a lovely private alcove which also had a view. Generally we found our experience to be better than we expected from the guest reviews we read.
Excellent location with superb views, ok dining room with average service.
Breathtaking location, nice wellness area, average service, average dining room Hot room, no aircon, tired dated bathroom, no hotel information in the room in any language, overpriced
We enjoyed everything about our visit and will tell all of our friends Our timing was bad because the castle tour wasn't open yet!
They offered a nice food.
The Breakfast was excellent The room was far too hot - should have had air conditioning. No information in English, we did ask but none was produced. The hotel was very overpriced
The guest room was clean. The guest room was far from reception. There was no porter. There was no explanation about the location of guest room from reception staff when I check-in. That's why I misunderstood that the guest room location is near by reception. After I checked-in, I carried 3 heavy buggage to the in front of reception which locate at the 1st floor. At that time they explained to me about the location of guest room. So that I had to carry our buggage to downstair again. I reserved the restaurant at 8:30, but the restaurant couldn't prepare the table for us on time. After they provided for us a very small table which located close to reception without any tablecloth! The table was too small to put all meals and noisy location. I was disappointed.
Convient, historic Buildring going on outside room area, when at 9pm an tired the hotel staff explained they would be working onther hour! Disapointed in guest relations.
This hotel is located in a very good spot in the town. Right in front of the KD boat tour pier of the Rhein river. The cat castle is in a window view. The hotel manager is always asking if there is any problem in your stay.
Friendly staff, and for once a hotel has figured out traveler's need more than one electrical outlet in their room. The rooms with balconies overlooking the Rhine are extrememely nice, and despite being at the center of town the hotel was quiet.
The quiet location No id request from the staff, we booked in without showing any identity at all.
There was a wonderful view of the Rhine and a castle from the balcony. Nice variety offered at breakfast. Friendly, helpful management. The KD cruise line docks directly across the street and the train station is a few minute walk. Great location!
Stayed in Room 10 overlooking the Rhine, with small balcony. Very large room, but small bathroom. Very clean and comfortable. Hotel is directly opposite the KD line stop. Did not eat in the hotel apart from breakfast, which consisted of smoked salmon, boiled eggs, salami, cold meats, cheeses, rolls, juices and cereals. The owner was a very pleasant man. Very convenient for train also. No.
Great location overlooking the Rhine right near the KD ferry pier. Really large room, well furnished, good place to stay in St Goar.
The owner couldn't be more helpful. He seemed to take a personal interest in every guest. The situation of the Hotel is perfect with beautiful views over the Rhine. A balcony room in the summer would be perfect. Ideally situated for hiking.
Excellent location, spacious room with a pleasant view, very friendly and helpful proprietor. In-room mini-bar would be nice.
Very big room with wonderful view on the Rhein Bit old furnitures in the room. Unpleasant smell in the stairwell, but fortunately not in the room.
We loved the Spa and Welness. Room was very nice and breakfast excellent. A place to relax. Nice view also from the room.
Staff and Breakfast. This is an old resort slowly coming to an end. Terrible furniture, worst sheets. One room smelled, another extremely dark (had to upgrade it). Bathrooms were fine. Only for older people interested in hot spring.
Excellent breakfasts, good location Parking was a problem, particularly for my disabled wife
very good hotel very good foodgood
Friendly staff, good food, good value for money Not bad as such, clearly refurbishment is underway - but my room had dated look
Everything is excellent...I would recommend this hotel to everybody who likes thermal spa facilities.
The pool and the Sauna Landschaft - the beautiful setting of the hotel. We loved the Sauna Landschaft, but it was closed one day, and we find it strange that nakedness should be compullsory (seems a very strange German wish for strict rules) - anyway neither we nor several others stripped our swimsuits!. We came mainly for the Offenbach Festival Concert, but we thought it strange that the restaurant doesnt adapt to the times of the concerts: no way to have dinner at the hotel before or after concert. An improvement would also be to have easy access to Internet even without bringing a laptop. But we had a lovely time! Karl Johan Danell
We loved our stay at Häckers Kurhotel. The hotel is placed in Bad ems a really small town, and it felt like you were seperated from the rest of the world. Time stod still. The hotel itself was wonderful, the staff was really really serviceminded and the breakfast was excellent...So if you are looking for a hotel and surroundings to completely relax in- this is the place..
Old fashioned spa-hotel, very atmospheric. Good spa and sauna facilities. Bathroom had a stale smell; needed airing.
upgrade me to a better room as the original room was not ready the spa should also be opening in the morning
one of the best spa hotels I ever visited
The location of the hotel in the center of Limburg is perfect for my purposes. Very friendly and competent personnel. Even the standard rooms are well equipped and of decent size. If you're still hungry after having left the breakfast buffet, it's your own fault. You just have to have dinner at the Restaurant de Orusse at least once during your stay - excellent cuisine. Does the above really sound like there was anything I didn't like? :-)
Excellent location. Room decor eccentric but interesting. Staff friendly and helpful After I received confirmation of the reservation from active hotels the hotel sent me an e-mail saying my booking had crossed with a bobking they had made with a large party. They did however manage to find a room the next day and I was able to take up my original plan. I do not know whether this was the fault of you or the hotel but this kind of problem should not happen.
Great central location and helpful staff.
Location within pedestrian area of Limburg
The hotel was in a great location, the staff was nice,room was very comfortable; best part was the shower was separate from the toilet. Extra sinks made it nice also! Definitely recomend.
Very nice hotel located on a hill in a castle. Modern rooms, free dinner in the cafe. Room was in a building at the bottom of the hill in the basement, hostel type of atmosphere, had to go up the hill to the reception. Only suitable for visitors with cars.
We like the room, the breakfast and the spa facilities. They were excellent. Everything was in the separate buildings. To go to the swimming pool, you have to walk up to the hill where is located and walk back again after being in the sauna. Also, you should be prepared to be in the mixed sauna with out your swimming suite.Another point that it is more or less for business people not for families.
Good conference style hotel. Excellent standard of cleanliness and helpful friendly staff. It is distributed across a hill, so be careful if you're mobility impaired.
Excellent architecure new and old, good dining, excellent spa. You get a lot of exercise walking up and down the mountain from your bedroom to the facilities, which might actually be a good thing. Not for the infirm or the elderly really.
outeous staff, a workouroom and the rooms were very clean. They also found English speaking personnel when neede. Good breakfast and dinner also! No
Convenience of location when travelling on A3 in mid Germany. Rooms are excellently appointed and Room Rate includes buffet style dinner.
Spa and pool were a big hit with us - excellent value for money from that perspective. Rooms modern, well appointed and extremely clean. Location of hotel for wandering into town in evening was an unexpected bonus. Easy access from major highway nearby. Breakfast was very good. Excellent on site (covered) parking. Although advertised as a 4 star, the hotel is very business oriented, not really a place for rest and relaxation with a family. Evening meals are in a cafeteria - not a 4 star restaraunt as we expected. Some difficulty understanding the staff and getting directions to the on-site spa/pool complex - not a major issue but an indicator. Major construction underway on site for next 6 months - not mentioned and detracted a little.
Very clean and friendly, excellent food and facilities
modern, no frills and clean hotel
Very nice location, nice room Restaurant is only self service
Excellent price for value, breakfast in your room is just great!
The staff is very helpful and kind, the apartments are clean and comfortable
Nice quiet location (after the owner's son had finished his short drum practice in the basement!), right by the river as you'd expect from the name
The location is excellent for the town and the Lahn. Good restaurants nearby as well as an excellent restraurant in house. Would recommend it.
Spacious room, great location, excellent breakfast.
In a great location being on the edge of the old town and next to the river. The room was basic but functional and therefore adequate. The owner who was there at check in was very welcoming and helpful but the staff in the morning (especially in the breakfast room) were surly and quite unfriendly. Would have been nice to have the opportunity to have breakfast on the terrace. Dirty and stained bedroom carpet, it's the reason that we only gave the hotel a 'fair' rating for cleanliness.
Nice location, clean, friendly, good food
location nice. Would be nice to have Wireless internet
the charme not applicable
Nice atmospher & friendly staff Try to avoid a GF room as the courtyard can be noisy until late in the evening
Everything was very good, but we particularly appreciated the excellent, amiable service, the comfortable room, the delicious meals in the restaurant and the attention to detail. All the staff worked as a team to make our stay enjoyable.
service and excellent food no
very friedly staff, beautiful hotel in old building
Friendly staff, nice restaurant, lovely location
Nothing it was horrable, dark and univiting This hotel is well past its sell by date, it needs a complete refit, nearly everything is taty ,old, bashed , chipped & dirty looking. It is on a busy main road, with the traffic intensifing @ 04.00 with heavy trucks going to a large quarry just up the road. Our evening meal was the worst ive had for some time
Beutifull landscape. quiet area with many vilages nearby Lack of hotwater after 22:00
We were late in arriveing due to traffic, i called ahead to inform the hotel and when we arrived we were served dinner, the chefs had stayed on to make our meals evean though we were late
very good stay to avoid mosquitos in the rooms
Very helpful staff - even though very busy at time of arrival I would recommend proper curtains in the room - one of the shutters did not funktion.
this is a very basic, but comfortable and clean hotel. Good for a short visit
Attractive 3 story buiding in quiet part of town within easy driving distance to old town. We were the only English speaking guests.
Price Location (within 2 minutes from A3) Room (good size, modern, good shower) Friendly and helpful staff Location (industrial environment), but if you just need a hotel to sleep and continue your journey (like me), that should be no problem
Clean rooms, although they had a strong odor of cleaning solution. You pretty much have to drive to the downtown area. The rooms also smelled like cleaning solution.
stop over on way to hungary location and standard good for purpose
Hotel was modern and comfortable - reasonably priced. There is a nice "Winter Garten" area. The hotel and surroundings were very neat - and the environment was quite calm. Dinner was not available at the hotel (at least the night when we were there) - just drinks and frozen pizzas. It didn't really matter in the end - we went into the city and had one of the best Thai meals ever :-)
We only stayed for one day/night but enjoyed our stay. The hotel has no restaurant but is only a 15 - 20 minute walk from the beautiful city center where there is an abundance of restaurants, cafes and bars.
The bill was paid before our arrival by credit card, but we liked to pay by cash. Then we had no possibility of choice.
Very friendly staff and good location for travelling Shame they do not have a full restaurant service and also the room key devices are terrible - please bring back swipe or traditional keys.
Clean, freindly staff, comfortable rooms, quiet Frozen pizzas not fresh sold in restaurant
Central riverside location in a quiet attractive town, and a very good evening meal in the pavement terrace restaurant.
Pleasant staff. Good bar. As the room was at the back of hotel and facing a cliff, it was quite dark.
Didnt like being charged 25 euros for putting some sheets onto a sofa. Should have been advised the cost in advance. Didnt like being told we couldnt use the free parking opposite and being told to use the paid parking some distance away so they could make some more money.
It is in a clean and quiet town located only 18 minutes by train from Koblenz Station. Because it is a little further out from major tourist attractions, I found my hotel room to be very spacious, well-equipped for the price with free Wi-Fi and the quietest of all the hotel rooms that I stayed in during my trip. The restaurant at the hotel also served pretty decent food for dinner and the waitresses can speak a bit of English. If you want to visit Cochem, Koblenz (or Bonn / Cologne if you have a Eurorail pass), then this is a good hotel to stay in as a base for your day trips: quiet, well-equipped, clean, and well-priced. Nothing bad about the hotel, but make sure you check your train schedule as to when you catch your trains. Sometimes, there can be as few as just one train every hour or so.
the food was very good, choice of wines was perfect, and the cook/owner was very attentive. the staircase to the rooms upstairs is a bit difficult for older people who carry luggage. maybe the hotel can assist older people carry their luggage upstairs. one small problem with the breakfast buffet where guests can make fresh orange juice themselves with a squeezing machine: the idea is nice, but in practice it does not work very well to squeeze the oranges. It takes a long time and it is easy to hurt your hands.
The staff is top! The restaurant is also very good. Great value for money. none
A very nice privately owned hotel in a picturesque place on a hill with a view on Bad Ems town. The restaurant is very good. The staff is very amiable. The place is quiet, excellent for having a rest and a good sleep. The hotel is isolated from the town on a high hill, and it is possible to get there only by car. But that was not a real problem for us however.
The breakfast was amazing and so too were the staff! I can't say enough good things about this place. It was perfect for anyone looking to get away from a busy work life. There is ample parking and great roads for the less adverterous. We went on foot from the train station which is possible but its an uphill walk for 40 mins. The rooms are cosy and the view into the valley is superb. I would definitely stay here again.
Staff really friendly. Staff really friendly. Beautiful scenery. No lift, rooms all on the 1st floor, not suitable for handicapped.
it's a very quiet place, with a very nice viewpoint on the valley. the food was excellent. gorgeous breakfast on the terrace The deco was dated and the pictures of the rooms on the site didn't reflect the reality
Great location, great views, extremely quiet and restful. Food and wine were excellent, service and friendliness were wonderful. We speak very little German but the staff were very helpful.